Amanda Work Group Work Place Instructions Manual

Appendix A:
Setup Sheets
Company Greeting Example
Mailbox 990 Preassigned
GreetingThe caller will hear:The greeting will play:
1Thank you for calling _____________
Company Name
8:00 A.M. to 5:30 P.M.
Monday through Friday
2Thank you for calling ______________. 
Company Name
Our office is now closed.
5:30 P.M. to 8:00 A.M.
Monday through Friday
8:00 
A.M. Saturday 
through 
8:00 
A.M. Monday
3Thank you for calling ____________.
Company Name
You have reached us on a company holiday. Our staff 
wishes you a...

94 Administering [email protected]
    Setup Sheets
Caller Instructions Example
Mailbox 991 Preassigned
Because of the seamless transfer from 990 to 991, 
the caller hears these instructions immediately following the main greeting.
Mailboxes assigned to menu choices:
GreetingThe caller will hear:The greeting will play:
1For Sales, please press 1; for Service, press 2; for Ad-
ministration, press 3; for Office Hours, press 4. If you 
know your party’s extension, you may enter it at any 
time or remain on...

Appendix A: Setup Sheets95
    Setup Sheets
Mailbox with Greetings
Mailbox Number: __________
Comment: ________________
.
GreetingThe caller will hear:Greeting plays:
1Time:
Days:
2Time:
Days:
3Time:
Days:
—Master Copy—
      Make copies of this sheet prior to filling it out. 

96 Administering [email protected]
    Setup Sheets
Mailbox with Menu
Mailbox Number: __________
Comment: ________________
Mailboxes assigned to menu options:
If Caller PressesMailboxComments
0 transfers to 
1 transfers to 
2 transfers to 
3 transfers to 
4 transfers to 
5 transfers to 
6 transfers to 
7 transfers to 
8 transfers to 
9 transfers to 
—Master Copy—
      Make copies of this sheet prior to filling it out. 

Appendix A: Setup Sheets97
    Setup Sheets
General Mailbox Checklist
MailboxPurpose
0Reserved for Operator
1
2
3
4
5
6
7
8
9
—Master Copy—
      Make copies of this sheet prior to filling it out. 

98 Administering [email protected]
1Before using mailbox 994, you must create it. Of the preassigned mailboxes, this one is not shipped with 
Amanda.
MailboxPurpose
4llReserved for Employee Directory
990Reserved for Main Greeting
991Reserved for Caller Instructions
992Reserved
993Reserved
994Reserved
995Reserved for Future Delivery
996Reserved
997Reserved
998Reserved for Direct Send to Voice Mail
999Reserved for System Administration 

Appendix A: Setup Sheets99
    Setup Sheets
Mailbox Settings
Chain examples:
999 performs a hang-up;
991 returns to Instructions
Mail-
boxExten-
sion
Store 
Mes-
sages
Yes/NoDo Not 
Disturb
On/OffCall 
Screen-
ing
Yes/No
First NameLast NameRNA 
ChainBusy 
ChainDone 
Chain
—Master Copy—
      Make copies of this sheet prior to filling it out. 

100 Administering [email protected]
    Setup Sheets
Notification Records
System actions to notify users of calls or messages in addition to ringing their extensions.
N
OTE:What do you dial to get an outside line? ____________
NameMailbox
(Mail-
box)Notify Method
How will the user be notified?
Voice, Message Lights, Pager, 
Relay, etc.
Notification Number 
(Variable)
Number or instructions 
for notification
(Pager, Extension, etc.)
Mary W.130Pager: 9, %V W(3,P)-% U#18005551212
—Master Copy—
      Make...

Appendix B:
Glossary
Telephony terms, such as station side, CO, single-line, hunt group, pilot number, pickup group, 
coverage path, hookflash, call forward ring-no-answer, call forward busy, DTMF, and tone patterns.
RJ-XXRegistered Jacks. Telephone and data plugs that are registered with the 
Federal Communications Commission (FCC).
RJ-11Telephone jack (or plug) commonly used to connect telephones, mo-
dems, and fax machines. The red and green pair carry the conversation 
for one line. The black and...

102 Administering [email protected]
blind transfer (unsupervised 
transfer)The execution of an H token (to accomplish a hangup) after dialing an 
extension. This, in effect, releases the call to the extension and is usu-
ally done to make the telephone port available for the next call more 
quickly. (Also, see supervised call transfer.)
Do not use Call Screening with an unsupervised transfer. If you do, the 
caller is screened, but the user never hears that recording.
cadenceA repeating cycle of ON and...