Amanda Work Group Work Place Instructions Manual

Chapter 4: Recording the Greetings 23
Sample Greetings for mailbox 990
The following greetings show that Amanda can vary how she greets your callers 
depending on the time of day or the time of year.
Greeting 1: Daily Greeting
Thank you for calling Company Name.
Play it from 8 
A.M. to 5:30 P.M. Monday through Friday.
Greeting 2: After-hours Greeting
Thank you for calling Company Name. Our office is now closed.
Play it from 5:30 
P.M. to 8 A.M. Monday through Friday and from 8 A.M. Saturday through 
8...

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Save Esc/EXIT  PgDn/NEXT  PgUp/PREVAuto
Mailbox:  990 Comment: GREETING Security Code:
Extension:
Directory Name 1: Directory Name 2:
NEXT:  05/23/97 08:00;   RNA -> 0   DND -> ON   CS -> OFF   GRT -> 1









Enabled Change On:05/23/1997  At 08:00Restrict To: MTWTFS S
YESAnd Every:0 month(s)1 day(s)YYYYYNN
0 hour(s)0 minute(s) Next Change: 05/23/97  08:00
Extension: 
Rings:0Do Not DisturbONCall Screening:OFFGreeting #:1
The next figure of the Auto screen shows the...

Chapter 4: Recording the Greetings 25
The next three figures of the Auto screen show the settings for the records needed to 
schedule greeting 3 to be played for the Memorial Day weekend, from Friday evening of 
May 23 until Tuesday morning of May 27. Each of the four records overrides a normally 
scheduled greeting. To prevent collisions, each record starts one minute later than the 
greeting it is overriding. You can, of course, disable the usual greetings, create only one 
record for greeting 3 for...

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The next figure of the Auto screen shows the settings for the scheduling record that 
overrides the Monday morning use of greeting 1 on May 26. 
Save Esc/EXIT  PgDn/NEXT  PgUp/PREVAuto
Mailbox:  990 Comment: GREETING Security Code:
Extension:
Directory Name 1: Directory Name 2:
NEXT:  05/23/97 08:00;   RNA -> 0   DND -> ON   CS -> OFF   GRT -> 1
NEXT:  05/23/97 17:30;   RNA -> 0   DND -> ON   CS -> OFF   GRT -> 2
NEXT:  05/23/97 17:31;   RNA -> 0   DND -> ON   CS -> OFF...

Chapter 4: Recording the Greetings 27
More Holiday Samples
The following example shows how to change a greeting for a holiday that occurs annually 
on the same date, such as New Year’s Day.
The time for this record is one minute after the starting time for the record that initiates the 
usual morning or business-hours greeting. This guarantees that Amanda changes to the 
holiday greeting after the open greeting record, in case Amanda executes the two records 
on the same day. To program a holiday that...

28 Administering [email protected]
2. Press 2 to change the greeting.
3. Press 1 to select Greeting 1.
4. Press 2 to record the greeting. 
For example:
“To reach the person you are calling, enter that person’s extension. For information 
about our company, products, and services, press 1. For customer support, press 2. 
For sales, press 3. For accounting, press 4. To access the employee directory, enter 
411. To reach an Operator, press 0 or stay on the line.”
5. Press # as soon as you finish speaking....

Chapter 4: Recording the Greetings 29
Sample Scheduling Records for Mailbox 991
This section shows how to schedule the sample greetings using or the Auto screen.
The following figure of the Auto screen shows the settings for the first scheduling record. 
This record starts greeting 1.
Save Esc/EXIT  PgDn/NEXT  PgUp/PREVAuto
Mailbox:  991 Comment: INSTRUCTIONS Security Code:
Extension:
Directory Name 1: Directory Name 2:
NEXT:  05/23/97 08:00;   RNA -> 0   DND -> ON   CS -> OFF   GRT -> 1









Enabled...

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The next figure of the Auto screen shows the settings for the second scheduling record. 
This record starts greeting 2.
Save Esc/EXIT  PgDn/NEXT  PgUp/PREVAuto
Mailbox:  991 Comment: INSTRUCTIONS Security Code:
Extension:
Directory Name 1: Directory Name 2:
NEXT:  05/23/97 08:00;   RNA -> 0   DND -> ON   CS -> OFF   GRT -> 1
NEXT:  05/23/97 17:30;   RNA -> 0   DND -> ON   CS -> OFF   GRT -> 2








Enabled Change On:05/23/1997  At 17:30Restrict To: MTWTFS S
YESAnd...

Chapter 4: Recording the Greetings 31
To record the directory instructions:
1. Access Amanda as mailbox 411 or whatever mailbox is the equivalent of the 
Employee Directory mailbox. 
2. Press 2 to change the greeting.
3. Press 1 to select Greeting 1.
4. Press 2 to record the greeting. 
A typical 411 directory recording is:
“Enter the first few letters of the first or last name of the person you are calling. For 
the letter Q, use 7, and for the letter Z, use 9.”
5. Press # as soon as you finish...

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