Amanda Telephone Switches Instructions Manual

Chapter 2:
Programming the 
AT&T Partner Plus
Getting Started
To connect Amanda to the switching system:
1. Run direct wiring from RJ-11 jack (one-pair) on Partner 206 module to RJ-11 jack 
(two-pair) on the voice board.
2. Run wiring from 66 block to RJ-11 jack (two-pair) to the Amanda Rhetorex voice 
board.
OR
 Use four RJ-11 mounting cords, one cord for each voice mail port. Plug one into 
each extension port on the 206 Module.
The 206 Module must be 3.1 or higher in order to turn the message lights...

4 Telephone Switching Systems for Amanda@SOHO
Using Amanda as a Backup Attendant
If you are using Amanda as a backup attendant, you need to read the following sections. 
Many of these sections also apply to using Amanda as a primary automated attendant or a 
voice messaging center; sometimes the settings are identical. Sometimes they are 
different. Be sure to use the settings for the backup attendant.
Using Amanda as a Voice Messaging Center
If you are using Amanda as a voice messaging center, you need...

Chapter 2: Programming the AT&T Partner Plus 5
Programming Hunt Group 7
You program Hunt Group 7 for voice mail. It should be a circular hunt group. You 
program it identically, regardless of whether Amanda is being used as a primary 
automated attendant, a backup attendant, or a voice messaging center. It is a circular hunt 
group.
Procedure #505 Hunt Group Extensions lets you assign any number of extensions to a 
Hunt Group. The system supports up to seven Hunt Groups, with Hunt Group 7 used...

6 Telephone Switching Systems for Amanda@SOHO
You program it identically, regardless of whether Amanda is being used as a primary 
automated attendant, a backup attendant, or a voice messaging center. 
To program voice mail coverage:
1. Press 
2. Enter the number of the extension to be covered by Amanda. For example, to program 
extension 11, press  .
3. To assign Automatic VMS Cover, press   until you see “1” for assigned 
on the display.
4. To program another extension, press   or   until the extension...

Chapter 2: Programming the AT&T Partner Plus 7
To set the number of times calls ring before being sent to a mailbox:
1. Press 
2. Enter a setting (1-9) for the number of rings by pressing   or   
until the setting you want appears on the display.
If Amanda will be a: Suggested setting:
primary automated attendant 3
backup attendant 3
voice messaging center 3
For example, to set VMS Cover Rings to 3, press   or   until a 
display similar to the following appears:
VMS Cover Rings
3 Rings
3. Select another...

8 Telephone Switching Systems for Amanda@SOHO
5. Select another procedure or exit programming mode.
If you set VMS Hunt Schedule for Day Only or Night Only, you must use Night Service 
Button (#503) to program a Night Service button for extension 10. See “Setting Up a 
Night Button” on page 9.
Assigning Outside Lines to Hunt Group 7
Use procedure #206 Group Call Distribution to assign all outside lines to Hunt Group 7 
(the voice mail hunt group). This provides automated attendant service on these lines....

Chapter 2: Programming the AT&T Partner Plus 9
Voice Mail Coverage for Outside Lines (Optional)
Procedure #208 Line Coverage Extension identifies an extension as the owner of a 
specific outside line so that the extension can activate VMS Cover (voice mail coverage) 
for that line.
Line Ringing must be set to Immediate Ring or Delayed Ring and Line Access Restriction 
(#302) must be set to No Restriction or In Only.
Users with VMS Cover turned on can send all calls immediately to their voice mailbox by...

10 Telephone Switching Systems for Amanda@SOHO
System Speed Dial Numbers without entering the System Password. Night Service with a 
System Password is useful for controlling unauthorized use of telephones after hours.
The status of the Night Service button at extension 10 tells Amanda to operate in day or 
night mode.
The Night Service button returns to the status (on or off) that it was in immediately prior 
to a power failure or the use of System Reset (#728).
A Night Service must be programmed on the...

Chapter 2: Programming the AT&T Partner Plus 11
Optional Programming
The next few sections cover transferring callers directly to voice mail, leaving a message 
directly as one user for another, and Auto Dialing.
Transferring Callers to Other User’s Voice Mail
The Voice Mailbox Transfer feature (F14) lets a system telephone user transfer a caller 
directly to a specific extension’s voice mailbox so the caller can leave a message without 
first ringing that extension. This is useful when the user knows...

12 Telephone Switching Systems for Amanda@SOHO
This feature must be programmed on a button with lights. It does not apply to voice-
signaled calls, Voice Interrupt on Busy calls, group calls, forwarded calls, coverage calls, 
or transfer-return calls.
To program a direct transfer to voice mail:
1. Press .
2. Enter the number of the extension to be programmed with this feature.
3. Press a programmable button.
4. Press .
5. Select another procedure or exit programming mode.
To use this feature:
1. From a...