AltiGen comm MAXCS 85 AltiConsole Manual

							AltiConsole Manual 27 You must have Offhook status in order to connect to overhead paging. 
Overhead paging options are configured in the Setup screen. See 
“Configuring AltiConsole Settings” on page 31.
1. Click the Overhead Paging button.
2. Make your announcement.
3. Click the Hang-Up button to end the session. 
Park and Page
Park and Page lets you park a call and then page using just one button, the 
Overhead Paging button. 
To park and page:
1. Click on the active call you want to park.
2. Click the Overhead Paging button. The Park and Page dialog box 
opens:
3. Choose System Park or Line Park.
4. Enter an extension number beside Park For if you’re using System 
Park, or choose an ID if you’re using Line Park. The console will show 
who the caller is parked for. (See next figures.)
5. Hang up and page. 
						

							28    AltiConsole Manual      
6. If no one picks up the call and you need to reconnect, while off-hook 
double-click the call.
Recording a Call
You can record a call from AltiConsole, if your extension is enabled to do 
so by the system administrator. The call may be recorded to your voice mail 
box or to a central location, depending on the setting for your extension 
(ask your system administrator). If recordings are delivered to your voice 
mail box, you can retrieve them the same way you retrieve any voice mail. 
						

							AltiConsole Manual 29
To record a call:
1. Right-click an active call, and choose Start Recording.
2. To pause or stop the recording, right-click and choose Pause 
Recording or Stop Recording.
Using AltiConsole with Polycom Phones
The MAXCS clients have improved integration with Polycom phones; you 
can perform many actions via your Polycom phone or via MaxAgent (or 
another client). For example, you can do the following:
• Use additional methods to transfer calls
• Use additional methods to join conference calls and to initiate ad-hoc 
conference calls
• Configure various other Polycom options, such as the Use Polycom 
phone to make or answer calls option and the Automatically answer 
after xx seconds option.
Some of these extra features require a Polycom Advanced Features license; 
some features are available only on certain models of Polycom phones.
Note:Refer to the MAXCS Polycom user guides for instructions on how 
to configure Polycom features. The user guides for the various 
Polycom models can be found on AltiGen MAXCS web site, at: 
http://maxcs.com/support/current-manuals. Click 
here to open that 
page. 
						

							30    AltiConsole Manual       
						

							AltiConsole Manual 31
CHAPTER 5 
Configuring AltiConsole Settings
Click the Setup button at the bottom of the main window to open the Setup 
screen where you can set your extension number, the default auto attendant, 
audio and popup behavior, the overhead paging connection and method, 
and your speed dial numbers.
If you are a member of a hunt group/workgroup or of multiple groups, and 
you checked Monitor group call queue in the AltiConsole login dialog 
box, a Group tab also appears in the Setup screen. If you are an Operator 
or member of an Operator workgroup, a BLF List tab appears.
In these windows, you can save your changes by clicking OK.
Setting AltiConsole Behavior, Overhead Paging, 
Auto Attendant
The first tab in the Setup screen is the General tab:
On this tab, you can configure incoming call notification, overhead paging, 
which auto attendant to use, and whether to allow auto answer and auto 
release of an IP trunk link tie. 
						

							32     AltiConsole Manual 
• Select the Screen Pop check box to have AltiConsole pop up when a 
call comes in to your extension.
• Select the Audio Beep check box to hear a beep when a call comes in 
to your extension.
• Select the Auto Attendant number to which callers will be sent when 
you transfer a call to the Auto Attendant.
You can transfer individual calls to auto attendants other than this 
default, as described in 
“Transfer to Auto Attendant” on page 22.
•Use Polycom phones to make or answer calls – Refer to your 
MAXCS Polycom User Guide for details.
•Auto Answer - to have AltiConsole automatically answer calls, check 
the Enable to auto answer call after check box and click the arrow 
buttons to select the number of seconds (0-30). 
• For overhead paging, select one of the following options:
• Audio Output (the same as pressing #44 on the phone pad)
•Trunk Paging (the same as pressing #45 on the phone pad). If you 
select a trunk line, use the drop-down list to select the trunk to be 
used for the overhead paging.
•IP Group Paging (the same as pressing #46 on the phone pad). 
•Station Paging
Note:Check with your system administrator about the correct 
settings for overhead paging options in AltiConsole.
• Select the Release IP Trunk Link Tie check box to have the Transfer 
button send “FLASH *” to release a tie trunk if the incoming call is 
through an IP trunk. (Disabled by default.)
Important:Before checking this check box, see your phone system 
administrator. If your company is using multiple systems 
and the tie trunk feature, the administrator needs to have 
used Enterprise Manager to synchronize the systems. 
Otherwise this feature will not work.
Note:The call to be transferred must originate from an AltiGen PBX 
system running 5.0 or later. 
						

							AltiConsole Manual 33
• Select Single Click to Transfer to be able to transfer a highlighted call 
using a single click. With this option enabled, when you highlight an 
extension and then single-click the call (or double-click any call), the 
highlighted call in the Active Calls list is blind transferred to this 
extension.
Viewing Your Server, Extension, and Tenant ID
Click the Logon Info tab to view the server, extension, and tenant ID you 
are using. 
The server and extension are those entered in the AltiConsole login dialog 
box for this session. The tenant ID of your extension is set by your system 
administrator.
AltiConsole remembers these settings the next time you run it.
Setting Speed Call List Entries
Click the Speed Call List tab to work on Speed Call entries. This is the list 
that appears in the SPEED tab, described in “Speed Dial View (SPEED 
tab)” on page 12—you can dial or transfer to these frequently used numbers 
with a click of a button. 
						

							34     AltiConsole Manual 
.
To add a number
1. Click the 
Add button in the Speed Call List tab.
.
2. Enter the phone number, first  name, and last name of the user, 
workgroup, or external c ontact, and then click OK.
Outside phone numbers must inclu de 
 all necessary digits such as trunk 
access code, long distance pref ix, area code, and so on.
The  Firs
t Name  and Last Name  are optional; they can help you 
identify the entry. If your syste m administrator has configured the 
system with these names, they will appear automatically in the  Speed 
Call Entries list  after you click OK.
To edit a number
1. Select the number in the Speed Call List tab and click the  Edit button 
(or double-click the entry).
2. Modify as needed, and then click  OK.  
						

							AltiConsole Manual 35
Outside phone numbers must inclu
de 
 all necessary digits such as trunk 
access code, long distance pref ix, area code, and so on.
To remove numbers
• To delete one number, select the  number in the Speed Call List tab, 
click the Remove  button and confirm your decision.
• To delete all the numbers—that i
 s, to clear the list—click the 
Remove  All  butt
on and confirm your decision.
Group Setup
If you are a member of a hunt group/workgroup or of multiple gr oups, you 
can specify which groups to monitor, and whether AltiConsole sh ould 
notify you when calls come into a monitored group’s queue.
Note: The G
 roup tab is displayed only if you selected the “Monitor 
group call queue” option at login.
To specify group call queues to monitor:
In the  Available for Monitoring  list, highlight the group number whose 
queue you want to monitor and click  Add (or Add All  for all group 
numbers). Groups you  add are placed in the Monitor List. 
						

							36     AltiConsole Manual  Queued calls for the groups in the Monitor List will appear in your 
AltiConsole main window; queued calls for the groups in the Available for 
Monitoring list will not appear in your AltiConsole main window, even 
though you are a member of that group.
To remove group call queues from the monitor list
In the Monitor list, highlight the group number whose queue you don’t 
want to monitor and click Remove (or Remove All for all workgroups). 
The group number is moved back to the Available for Monitoring list.
To have AltiConsole alert you when a call comes into a group queue
• Check this option at the bottom of the Group tab. Only calls coming 
into the groups in the Monitor List will cause AltiConsole to alert you, 
via a screen pop and a beep. Requires configuration of screen popup or 
Audio beep on the General tab.
BLF List Setup
If you are an Operator or member of an Operator workgroup, you have 
access to the BLF List tab where you can choose remote extensions to 
monitor.
To choose a remote extension to monitor, select it in the Monitor 
Available list and click the Add button. The extension number is moved to 
the Monitor List.