AltiGen comm MAXCS 85 AltiConsole Manual

							AltiConsole Manual 7
The main window contains the following displays and buttons:
•The Title bar displays your extension number.
• The Info l i n e  a t  t h e  b o t t o m  l e f t  d i s p l a ys information on the current action 
or information about errors.
•A message waiting indicator (red circle) appears at the bottom right 
when a new message is waiting.
• The Active Calls panel shows the status and information about currently 
connected calls, including caller ID and DNIS information if available.
If your system administrator has enabled multiple call waiting for your 
extension, this panel can hold up to 50 concurrent calls.
Note:The call statuses shown in the status column in the Active Calls 
and other views are described on 
“Call Statuses” on page 12.
•The Parked Calls panel shows for whom the call is parked, who parked 
it, and the call park ID, a unique number assigned to each parked call that 
allows the user to pick up the right call.
Help ButtonSetup ButtonRoll Back Button
Call Handling Buttons
Calls Waiting in 
Group Queue Active Calls Panel
Parked Calls Panel
Info line 
						

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•The Dial Pad provides answering and dialing functions. The Dial Pad 
is disabled in certain circumstances, for example, when you’re 
connected to a call and haven’t taken some action to place it on hold.
• The Roll Back button, unique to AltiConsole, has a “cancel and 
return” function. For example, clicking it will drop a Supervised 
Transfer or Conference Call attempt and reconnect the original call.
• The Call Handling buttons provide options such as conferencing, 
transferring, hold, and park.
• The Setup button opens the AltiConsole Setup dialog box, and the 
Help button opens online help.
• The right portion of the AltiConsole window shows a detailed view of 
different activities, each represented by a tab. These views are 
described in the subsequent sections.
If AltiConsole is logged on with the Monitor group call queue 
option selected, it will also show a group waiting call queue in the 
lower right pane.
Note:To be able to monitor a group queue, the Operator must be an 
agent and belong to the group.
You can pick up a workgroup queued call from the Group Call Queue 
window by clicking on the call or you can park your current call to 
accept the first available call in the group’s queue. If you are a member 
of multiple groups, you can also specify which groups to monitor. For 
details, see 
“Group Setup” on page 35.
Note:In order to use this feature, your system administrator must 
have checked the Allow Agent to Pick up Call from 
Workgroup Queue setting.
You cannot pick up a hunt group call from AltiConsole.
Busy Lamp Field View (BLF tab)
The panel at the right side of the main window contains four tabs. The first 
tab is BLF, or Busy Lamp Field. This display lists only physical 
extensions in the MAXCS system.  
						

							AltiConsole Manual 9 You can sort by any of the columns by clicking the column heading. 
You can enter data in the Extension, First Name o r  Last Name b o x  ( a b o v e  
the columns) to find a matching entry quickly.
In addition to the extension and first name and last name of the extension 
user, this list displays the status of calls (described in “Call Statuses” on 
page 12), the activity state of the extension (described in “Activity States” 
on page 13), and the location of the extension.
At the left of each extension is a colored dot:
• A solid black dot means the extension is in a Do Not Disturb state.
• A solid green dot means the extension is Idle.
• A solid red dot means the extension is busy — off-hook, ringing, or on 
hold.
• A headset icon is beside the extension you are logged in to.
Notes
• Only the physical extensions in all monitored servers will show in the 
BLF page, while all physical and virtual extensions in all servers will 
show in the ALL page.
• The extensions in remote servers will be displayed in blue text, while 
local extensions show as black text. 
						

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All Extensions View (ALL tab)
The second tab in the panel at the right is ALL.
This panel view displays all extensions—physical, virtual, hunt group and 
workgroups—in the system.
In addition to the columns that are the same as that of the BLF tab described 
in the preceding subsection, a Type column displays the type of extension: 
Physical, Virtual, Huntgroup or Workgroup.
The Extension column shows a black circle next to the extension number 
for a huntgroup, workgroup and virtual extensions.
A headset appears in place of a dot to indicate your extension.
You can sort by any of the columns by clicking the column heading. You 
can also enter data in the Extension, First Name o r  Last Name box (above 
the columns) to find a matching entry quickly. 
						

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Trunk Status View (Trunk tab)
The third tab in the pan el at the right is the Trunk tab.
The Trunk view displays  Location and Status . The location  identifies the 
card ID and port (channel) number  on the board. For example, in location 
01:0450, the card ID is 01 and the port number is 0450. The statuses in the 
Status  column are described in “ Call Statuses” on page 12.
The dots at the left have the following meanings: • A black circle means not ready.
• A solid green dot means idle.
• A solid red dot means the line  is 
 in use, off hook for some reason such 
as on hold, or in an error condition. 
						

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Speed Dial View (SPEED tab)
The last tab in the panel at the right is the SPEED  tab.
If you entered speed dial numbers in the  Setup configuration dialog box, 
the  SPEED  tab d i s p l a y s  y o u r  l i s t .  Y o u  c a n  u s e  t h i s  l i s t  f o r  s p e e d  d i a l i n g  a n d  
speed transfers. See “Setting Speed Call List Entries” on page  33 for 
instructions on setting up speed dial numbers.
The  SPEED  tab displays  Extension, First Name , Last Name  and Status , 
and there is an additional dot indicator: a solid blue dot repr esents a custom 
speed dial number.
You can sort by any of the columns by clicking the column heading. You 
can also enter data in the  Extension, First  Name  o r  Last Name box (above 
the columns) to find a matching entry quickly.
Call Statuses
The  Status  column appears in many of the  AltiConsole panels. The call 
statuses and their dot indicators  [in brackets] can be one of the following. 
Generally stated, red means the  line is being used, and green means idle.
• AA 
(Auto Attendant) [a solid red dot] — a call being transferred  to the 
auto attendant.
• Bus
y  [a solid red dot] — the called party is busy.
• Conferencing  [a soli
 d red dot] — call participating in a conference 
call.
• Connected  
 [a solid red dot] — a call th at is connected to a call or 
extension.
• Offhoo
k  [a solid red dot] — the us er’s extension is off-hook.
• Disconnect  [a soli
 d red dot] — a call is disconnected. 
						

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•DND [a solid black dot] — Do Not Disturb, an extension that is not 
available to receive calls.
•Error [a solid red dot] — there is an error, usually with regard to the 
dialed number. You must hang up to clear this status.
•Hold [a solid red dot] — a call placed on hold by pressing the Hold 
button.
•Hold Pending [a red circle] — a call placed on “temporary” hold by 
pressing the flash key from the phoneset.
•Idle [a solid green dot] — an extension with no current activity and 
available to make or receive calls.
•In Use [a solid red dot]
• an extension that is busy or in an intermediate state (for example, 
during a transfer).
• an extension connected to a trunk that is not ready to serve.
•Park [a solid red dot] — a call that is parked, being parked or is in a 
Multiple Call Waiting queue.
•Proceeding [a solid red dot] — an extension setting up (dialing) a call.
•Ringing [a solid red dot] — an incoming call that is not yet answered.
•Voice Answer [a solid red dot] — a call transferred to or in an 
extension’s voice mailbox.
Activity States
The states displayed in the Activity column in the BLF and ALL tabs 
correspond to the Activity settings configured in MaxAdministrator.
The first six activity codes are pre-configured as follows:
1 - System (uses system greeting)
2 - Personal (uses personal greeting)
3 - Meeting
4 - Away from desk
5 - Business Travel
6 - Personal Time Off 
						

							14    AltiConsole Manual  The remaining three activity codes (7, 8, 9) can be customized by the 
system administrator. When the extension user selects an activity, the name 
of the activity is displayed in AltiConsole.
Keyboard Shortcuts
General Tips
• You can type extension or phone numbers using the keyboard number 
keys or the number pad.
• Once you are in any of the panel views, you can use the keyboard 
arrow keys to scroll through and select a desired call or extension.
Specific Keyboard Shortcuts
The limitations that apply to all calls also apply to these shortcuts: while 
connected to a call, you cannot place another call, but you can answer 
another incoming call. To place or answer a call, your phone must be off-
hook.
Call Handling 
Function/ButtonKeyboard 
Short CutNumber Pad 
Short Cut
1
1. To use the numeric keypad functions, the Num Lock 
must be on.
Hang-Up Alt + h .
Dial  Alt + d Enter
Roll Back  Alt + r -
Answer  Alt + a +
Blind Transfer  Alt + b /
Supervised Transfer Alt + s *
Park Alt + p
Overhead Paging Alt + x
Hold Alt + o
Voice Mail Alt + v
Conference Alt + c
Auto Attendant Alt + u
Clear Dialed Number  Delete 
						

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Mouse Shortcuts
You can use several mouse shortcuts. The limitations that apply to all calls 
also apply to these shortcuts: while connected to a call, you cannot place 
another call, but you can answer another incoming call. To place or answer 
a call, your phone must be off-hook.
• Double-click an extension in any list of extensions to call that 
extension.
• Double-click an incoming call (Ringing status in the Active Calls list) 
to answer it.
• Double-click a call on hold (Hold status in the Active Calls list) to pick 
it up. You cannot pick up a call on hold while your phone is ringing.
• Double-click an incoming call to another extension to redirect it to 
your extension.
• While you’re connected to a call, double-click another call to put the 
first call on hold and take the new one.
• If you double-click a call with the Hold Pending status, it is the same 
as clicking the Roll Back button. That is, this action cancels a 
Supervised Transfer attempt or a Conference attempt and reconnects 
you to the original call.
• Click a call in the Group Call Queue panel to answer the call. 
						

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