AltiGen comm MAXCS 85 AltiConsole Manual

AltiConsole™
MAX Communication Server
Release 8.0
September 2015 

WARNING!
Toll fraud is committed when individuals unlawfully gain access to customer 
telecommunication systems. This is a criminal offense. Currently, we do not 
know of any telecommunications system that is immune to this type of 
criminal activity. AltiGen Communications, Inc., will not accept liability for 
any damages, including long distance charges, which result from 
unauthorized and/or unlawful use. Although AltiGen Communications, Inc., 
has designed security features into its products, it is...

AltiConsole Manual iii
Contents
About AltiConsole   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Pre-Installation Checklist  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing AltiConsole  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Auto Upgrade   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Downgrade Procedure   . . ....

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Conference Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Overhead Paging  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Park and Page  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Recording a Call   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using AltiConsole with Polycom Phones  . . . . . . . . . . . . . . . 29
Configuring AltiConsole Settings   . . . . . . . . . . . ....

AltiConsole Manual 1
CHAPTER 1 
About AltiConsole
AltiConsole is an attendant console application for a client system or 
personal computer. It connects to MAX Communication Server ACM. 
AltiConsole can simultaneously support up to 10 operators on the same 
MAXCS system. You must purchase an AltiConsole software license for 
the number of sessions you want to run.
AltiConsole provides the following call handling functions:
• Placing and answering calls
• Placing calls on hold
• Transferring calls (blind...

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CHAPTER 2 
Installation
The client system must meet the following minimum requirements:
• IBM/PC AT compatible system
•1 GHz CPU or faster
• Microsoft Windows 10, Windows 7 (32-bit or 64-bit), or Windows 8 . 1  
(64-bit)
•1 GB Hard Drive Disk Space
•1 GB RAM
• SVGA monitor (1024x768) with 256-color display, or better
• Keyboard and mouse
Pre-Installation Checklist
Before installing AltiConsole, make sure the following is done:
• The AltiConsole client should be connected to the...

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Auto Upgrade
Each time you start up AltiConsole, a comparison is made with the version 
of MAXCS ACM that is running on the server. If updates were made on the 
server, and your version of AltiConsole is out-of-date, you are prompted 
for upgrade permission. If you automatically upgrade, the AltiConsole 
startup is terminated and a software upgrade session is started. Restart 
AltiConsole to run the newer version.
Note:For remote AltiConsole users outside the firewall, TCP port...

AltiConsole Manual 5
CHAPTER 3 
Getting Started
Start AltiConsole from the Microsoft Windows Start menu, by choosing 
Start > All Programs > AltiConsole > AltiConsole 8.0.
In order to run AltiConsole, the system server must be up and running. 
While the system is running, the data you see in your AltiConsole windows 
is refreshed and updated. If the system is stopped in the middle of an 
AltiConsole session, you will be prompted to close your session.
Logging In
When you log in, you are prompted for the...

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•Save Password — remembers your password for the next time you  
log in.
•Monitor group call queue — lets you see all calls in a group’s queue, 
along with waiting times. You can then monitor queues for every 
group you belong to. 
Note:Your logon information for the current session will be shown in the 
Logon Info tab of the Setup dialog box. See 
“Viewing Your 
Server, Extension, and Tenant ID” on page 33. 
Note:If you have trouble logging in, check with your system...