AltiGen comm MAXCS 85 AltiConsole Manual

AltiConsole Manual 27 You must have Offhook status in order to connect to overhead paging. 
Overhead paging options are configured in the Setup screen. See 
“Configuring AltiConsole Settings” on page 31.
1. Click the Overhead Paging button.
2. Make your announcement.
3. Click the Hang-Up button to end the session. 
Park and Page
Park and Page lets you park a call and then page using just one button, the 
Overhead Paging button. 
To park and page:
1. Click on the active call you want to park.
2. Click the...

28    AltiConsole Manual      
6. If no one picks up the call and you need to reconnect, while off-hook 
double-click the call.
Recording a Call
You can record a call from AltiConsole, if your extension is enabled to do 
so by the system administrator. The call may be recorded to your voice mail 
box or to a central location, depending on the setting for your extension 
(ask your system administrator). If recordings are delivered to your voice 
mail box, you can retrieve them the same way you retrieve...

AltiConsole Manual 29
To record a call:
1. Right-click an active call, and choose Start Recording.
2. To pause or stop the recording, right-click and choose Pause 
Recording or Stop Recording.
Using AltiConsole with Polycom Phones
The MAXCS clients have improved integration with Polycom phones; you 
can perform many actions via your Polycom phone or via MaxAgent (or 
another client). For example, you can do the following:
• Use additional methods to transfer calls
• Use additional methods to join...

30    AltiConsole Manual       

AltiConsole Manual 31
CHAPTER 5 
Configuring AltiConsole Settings
Click the Setup button at the bottom of the main window to open the Setup 
screen where you can set your extension number, the default auto attendant, 
audio and popup behavior, the overhead paging connection and method, 
and your speed dial numbers.
If you are a member of a hunt group/workgroup or of multiple groups, and 
you checked Monitor group call queue in the AltiConsole login dialog 
box, a Group tab also appears in the Setup...

32     AltiConsole Manual 
• Select the Screen Pop check box to have AltiConsole pop up when a 
call comes in to your extension.
• Select the Audio Beep check box to hear a beep when a call comes in 
to your extension.
• Select the Auto Attendant number to which callers will be sent when 
you transfer a call to the Auto Attendant.
You can transfer individual calls to auto attendants other than this 
default, as described in 
“Transfer to Auto Attendant” on page 22.
•Use Polycom phones to make or answer...

AltiConsole Manual 33
• Select Single Click to Transfer to be able to transfer a highlighted call 
using a single click. With this option enabled, when you highlight an 
extension and then single-click the call (or double-click any call), the 
highlighted call in the Active Calls list is blind transferred to this 
extension.
Viewing Your Server, Extension, and Tenant ID
Click the Logon Info tab to view the server, extension, and tenant ID you 
are using. 
The server and extension are those entered in the...

34     AltiConsole Manual 
.
To add a number
1. Click the 
Add button in the Speed Call List tab.
.
2. Enter the phone number, first  name, and last name of the user, 
workgroup, or external c ontact, and then click OK.
Outside phone numbers must inclu de 
 all necessary digits such as trunk 
access code, long distance pref ix, area code, and so on.
The  Firs
t Name  and Last Name  are optional; they can help you 
identify the entry. If your syste m administrator has configured the 
system with these...

AltiConsole Manual 35
Outside phone numbers must inclu
de 
 all necessary digits such as trunk 
access code, long distance pref ix, area code, and so on.
To remove numbers
• To delete one number, select the  number in the Speed Call List tab, 
click the Remove  button and confirm your decision.
• To delete all the numbers—that i
 s, to clear the list—click the 
Remove  All  butt
on and confirm your decision.
Group Setup
If you are a member of a hunt group/workgroup or of multiple gr oups, you 
can...

36     AltiConsole Manual  Queued calls for the groups in the Monitor List will appear in your 
AltiConsole main window; queued calls for the groups in the Available for 
Monitoring list will not appear in your AltiConsole main window, even 
though you are a member of that group.
To remove group call queues from the monitor list
In the Monitor list, highlight the group number whose queue you don’t 
want to monitor and click Remove (or Remove All for all workgroups). 
The group number is moved back to the...