AltiGen comm MAXCS 85 AltiConsole Manual

AltiConsole Manual 7
The main window contains the following displays and buttons:
•The Title bar displays your extension number.
• The Info l i n e  a t  t h e  b o t t o m  l e f t  d i s p l a ys information on the current action 
or information about errors.
•A message waiting indicator (red circle) appears at the bottom right 
when a new message is waiting.
• The Active Calls panel shows the status and information about currently 
connected calls, including caller ID and DNIS information if...

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•The Dial Pad provides answering and dialing functions. The Dial Pad 
is disabled in certain circumstances, for example, when you’re 
connected to a call and haven’t taken some action to place it on hold.
• The Roll Back button, unique to AltiConsole, has a “cancel and 
return” function. For example, clicking it will drop a Supervised 
Transfer or Conference Call attempt and reconnect the original call.
• The Call Handling buttons provide options such as conferencing,...

AltiConsole Manual 9 You can sort by any of the columns by clicking the column heading. 
You can enter data in the Extension, First Name o r  Last Name b o x  ( a b o v e  
the columns) to find a matching entry quickly.
In addition to the extension and first name and last name of the extension 
user, this list displays the status of calls (described in “Call Statuses” on 
page 12), the activity state of the extension (described in “Activity States” 
on page 13), and the location of the extension.
At the...

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All Extensions View (ALL tab)
The second tab in the panel at the right is ALL.
This panel view displays all extensions—physical, virtual, hunt group and 
workgroups—in the system.
In addition to the columns that are the same as that of the BLF tab described 
in the preceding subsection, a Type column displays the type of extension: 
Physical, Virtual, Huntgroup or Workgroup.
The Extension column shows a black circle next to the extension number 
for a huntgroup, workgroup and...

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Trunk Status View (Trunk tab)
The third tab in the pan el at the right is the Trunk tab.
The Trunk view displays  Location and Status . The location  identifies the 
card ID and port (channel) number  on the board. For example, in location 
01:0450, the card ID is 01 and the port number is 0450. The statuses in the 
Status  column are described in “ Call Statuses” on page 12.
The dots at the left have the following meanings: • A black circle means not ready.
• A solid green dot...

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Speed Dial View (SPEED tab)
The last tab in the panel at the right is the SPEED  tab.
If you entered speed dial numbers in the  Setup configuration dialog box, 
the  SPEED  tab d i s p l a y s  y o u r  l i s t .  Y o u  c a n  u s e  t h i s  l i s t  f o r  s p e e d  d i a l i n g  a n d  
speed transfers. See “Setting Speed Call List Entries” on page  33 for 
instructions on setting up speed dial numbers.
The  SPEED  tab displays  Extension, First Name , Last Name  and...

AltiConsole Manual 13
•DND [a solid black dot] — Do Not Disturb, an extension that is not 
available to receive calls.
•Error [a solid red dot] — there is an error, usually with regard to the 
dialed number. You must hang up to clear this status.
•Hold [a solid red dot] — a call placed on hold by pressing the Hold 
button.
•Hold Pending [a red circle] — a call placed on “temporary” hold by 
pressing the flash key from the phoneset.
•Idle [a solid green dot] — an extension with no current activity and...

14    AltiConsole Manual  The remaining three activity codes (7, 8, 9) can be customized by the 
system administrator. When the extension user selects an activity, the name 
of the activity is displayed in AltiConsole.
Keyboard Shortcuts
General Tips
• You can type extension or phone numbers using the keyboard number 
keys or the number pad.
• Once you are in any of the panel views, you can use the keyboard 
arrow keys to scroll through and select a desired call or extension.
Specific Keyboard Shortcuts...

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Mouse Shortcuts
You can use several mouse shortcuts. The limitations that apply to all calls 
also apply to these shortcuts: while connected to a call, you cannot place 
another call, but you can answer another incoming call. To place or answer 
a call, your phone must be off-hook.
• Double-click an extension in any list of extensions to call that 
extension.
• Double-click an incoming call (Ringing status in the Active Calls list) 
to answer it.
• Double-click a call on hold (Hold...

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