AltiGen comm MAXCS 80 MaxMobile User Guide Android
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MaxMobile Communicator Android Edition 17 Using MaxMobile Communicator Operational Notes When an agent dials a number that is configured for ONA, the agent must press the pound symbol (#) on the phone instead of the pound symbol in MaxMobile in order for the call to go through. Call Waiting Single call waiting–sets up single call waiting. This feature gives an alert tone (audio beep) to indicate that a call is waiting. Multiple call waiting–enables a “personal queue” of multiple calls waiting. This allows the user to transfer or park the current call before picking up the next call in queue. Advanced call waiting–This feature allows callers to stay in the personal queue while the extension user is checking voice mail or operating other features. The caller will hear a ring back tone while in queue. The call will be shown as "ringing" on the MaxMobile screen. Forward RNA Calls toForwards your unanswered calls to a destination you specify. When you select this option, a drop-down list becomes available. Select Voice Mail, Extension, AA (auto attendant), or Line Park. (The number of times your phone rings before it is considered unanswered is set either by you in your MaxCommunicator or MaxAgent desktop software, if you have it, or by the system administrator.) Default Trunk CodeSelect the default trunk access code for your company’s MAXCS system (usually 9). Your system administrator has this information. OptionDescription
MaxMobile Communicator Android Edition19 Index A activity status, setting 15 answering a call 11 C call handling buttons, using 9 call log calling from 14 capacity 14 clearing 14 call log screen, using 14 call view screen, explained 8 call waiting, setting 17 calling directly 7, 10 calling out 7 calling via server 7, 10 conferencing a call 12 configuring login settings 4 connection lost indication of 5 reconnecting 5 D default trunk code, setting 17 dial pad, using 8 directory searching 10 using 9 do not disturb, setting 16 downloading MaxMobile Communicator 2 E extension settings, changing 15 F favorites screen, using 14 forwarding all calls 16forwarding busy calls 16 forwarding RNA calls 17 H hold, putting call on 11 home screen, MaxMobile 5 I installing MaxMobile Communicator 2 L listening to recording 13 logging in 5 logging in, what happens 5 logging out 6 M main screen, MaxMobile Communicator 7 MaxMobile Communicator main screen 7 overview 1 vs your office phone 1 MaxMobile home screen 5 MaxMobile icon 6 R reconnecting 5 recording a call 13 recording, listening to 13 requirements 2 retrieving call on hold 12 T transferring a call 12
MaxMobile Communicator Android Edition20 V voice mail deleting 13 forwarding 14 listening through speaker 14 returning call from 13 voice mail screen, using 13 W Wi-Fi, enabling 2