AltiGen comm MAXCS 80 MaxMobile User Guide Android

							MaxMobile
Communicator
™
User Guide
For Android Phones
MAX Communication Server
Release 8.0
September 2015 
						

							  
WARNING!
Toll fraud is committed when individuals unlawfully gain access to 
customer telecommunication systems. This is a criminal offense. 
Currently, we do not know of any telecommunications system that is 
immune to this type of criminal activity. AltiGen Communications, Inc., 
will not accept liability for any damages, including long distance charges, 
which result from unauthorized and/or unlawful use. Although AltiGen 
Communications, Inc.,  has designed security features into its products, it 
is your sole responsibility to use the security features and to establish 
security practices within your company, including training, security 
awareness, and call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen 
Communications, Inc., will not be liable for technical or editorial errors or 
omissions contained within the documentation. The information contained 
in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the 
AltiGen Communications, Inc., License Agreement.
AltiGen Communications, Inc.
679 River Oaks Parkway
San Jose, CA 95134
Telephone:    888-AltiGen (258-4436)
Fax:               408-597-9020
E-mail:          [email protected]
Web site:       www.altigen.com
TRADEMARKS
MAX Communication Server, MaxAdministrator, MaxCommunicator, 
MaxAgent, MaxSupervisor, MaxInSight, MaxOutlook, MaxCall, 
Enterprise Manager, AltiServ, AltiLink, AltiConsole, VRPlayer, 
Zoomerang, IPTalk, Alti-Mobile Extension, InTouch Dialer, AltiReport, 
and SuperQ are trademarks or registered trademarks of AltiGen 
Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks 
of their respective manufacturers.
Copyright © AltiGen Communications, Inc. 2015. All rights reserved. 
						

							MaxMobile Communicator Android Edition iii
Contents
CHAPTER 1
Overview and Installation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
MaxMobile and the MAXCS System  . . . . . . . . . . . . . . . . . . . 1
Requirements   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Downloading and Installing MaxMobile  . . . . . . . . . . . . . . . . . 2
Configuring MaxMobile Communicator  . . . . . . . . . . . . . . . . . 4
What Happens During Login  . . . . . . . . . . . . . . . . . . . . . . . . . 5
When Data Connection Is Lost  . . . . . . . . . . . . . . . . . . . . . . . 5
Logging Out  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Launching MaxMobile  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 2
Using MaxMobile Communicator . . . . . . . . . . . . . . . . . . . . . . 7
Making a Call Using a Stored Number   . . . . . . . . . . . . . . . . . 7
Making a Call Using the Dial Pad   . . . . . . . . . . . . . . . . . . . . . 8
Call View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Using the Directory   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Answering a Call  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Transferring a Call  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Conferencing a Call  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Recording and Listening to Playback   . . . . . . . . . . . . . . . . . 13
Handling Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Favorites View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Call Log  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Changing Your Extension Settings  . . . . . . . . . . . . . . . . . . . 15
Operational Notes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 
						

							ivMaxMobile Communicator Android Edition 
						

							MaxMobile Communicator Android Edition 1
Overview and 
Installation
CHAPTER 1
Overview and Installation
AltiGen’s MaxMobile Communicator (MaxMobile) application, installed 
on a phone running Google’s Android operating system, makes the phone 
a fully capable office phone extension and serves as a “desktop” call 
control client, allowing you to access, configure, and perform most of your 
company's PBX functions directly from the graphical user interface in 
MaxMobile. This includes call handling, call forwarding, extension 
monitoring, conferencing, conversation recording, directory and contact 
lookup and dial, and contact editing. 
MaxMobile runs on any supported mobile phone device that is using the 
Android operating system. When you log in, it connects your Android 
phone to your company's MAX Communication Server (MAXCS) as a 
native extension of the system. 
If you have a desktop phone in the office, then when you’re logged out of 
MaxMobile, the calls made to the extension are routed to your desktop 
phone. As soon as you log in to MaxMobile, the calls are routed to your 
Android phone.
MaxMobile and the MAXCS System
The following diagram shows the path of calls into and out of a MAXCS 
system. 
Figure 1. The paths of MaxMobile calls 
						

							2MaxMobile Communicator Android Edition
Like a remote extension, the phone running MaxMobile serves as an office 
extension, making and receiving calls through the PSTN (public switched 
telephone network) to and from your company’s MAXCS system. You can 
call company extensions (both inside and remote extensions) just by dialing 
the extension number. Your calls to destinations outside the company can 
go through the MAXCS system, as illustrated in Figure 1, if you so choose.
Requirements
You should be familiar with the keys on your phone, the status bar icons, 
and general phone navigation and use. See the Getting Started booklet that 
came with your phone.
Your environment must meet the following requirements.
• Android phones running OS 4.4, 5.0, and 5.1.1
• MAX Communication Server (MAXCS) Release 8.0.
• MAXCS must be configured to enable mobile extension features.
• Your system administrator must have assigned a MaxMobile license to 
your extension.
• Your system administrator must enable the Early Media option for the 
SIP trunk that is being used as the MaxMobile trunk.
Downloading and Installing MaxMobile
To download and install MaxMobile,
1. Enable Wi-Fi setting on the phone:
Go to your phone’s Settings screen. Enable Wi-Fi settings and set up 
and connect to your Wi-Fi network.
Note:MaxMobile supports only 3G and 2G networks. 
On T-Mobile phones, 3G or Wi-Fi is required for access to the 
MaxMobile call handling buttons. 
On the Droid phone, Wi-Fi is required for access to the 
MaxMobile call handling buttons.
2. MaxMobile is not in your Android phone’s Market list. You must 
download it using your phone’s browser.  
						

							MaxMobile Communicator Android Edition 3
Overview and 
Installation
Before downloading MaxMobile, go to your phone’s Settings > 
Applications screen and check Unknown Sources.
3. Open your phone’s browser and go to http://m.altigen.com/Android. 
You’ll see this screen, with a link to the latest version:
Figure 2. MaxMobile download page at http://m.altigen.com/Android
4. Select the link Android - download version x. .
5. Click Save to download the MaxMobile .apk file.
6. When downloading is complete, tap the MaxMobile entry in 
Download History. If a prior version is installed, a “Replace 
application” prompt is displayed. Select OK.
7. Tap the Install button to install MaxMobile.
8. When MaxMobile is installed, tap the Open button to launch it. The 
MaxMobile Login screen appears, as shown in the following figure.
Select the link to 
download MaxMobile for 
the Android phone. 
						

							4MaxMobile Communicator Android Edition Figure 3. MaxMobile Login screen
Configuring MaxMobile Communicator
1. Go to Menu > Login Setting.
2. Configure the settings:
• Extension Number
• Password
• Server Address: public MAXCS IP address (see your system 
administrator for this address) 
						

							MaxMobile Communicator Android Edition 5
Overview and 
Installation
• Alternative Server Address: private MAXCS IP address (if 
applicable)
• Mobile Phone: Your mobile phone’s number (for example, 
5107778432)
• Mobile Trunk: The dialed digits to reach Mobile Trunks including 
the dialing prefix (for example, 15105551212).
3. Save the settings.
4. Tap Login to log into your company’s MAXCS system. Fivebuttons 
appear: Directory, Favorites, Call, Call Log and Voice Mail:
You are ready to use MaxMobile Communicator!
What Happens During Login
At login, MaxMobile registers its extension as a mobile extension with 
your company’s MAXCS system and downloads data from MAXCS.
When Data Connection Is Lost
If the MaxMobile phone loses data connection with MAXCS, MaxMobile 
changes to offline mode and will show (Offline) in every title bar. 
MaxMobile call handling functions are not available in this state. 
						

							6MaxMobile Communicator Android Edition
MaxMobile will try to reconnect to MAXCS when one of the following 
happens:
• A call comes in from the mobile trunk
• The MaxMobile screen is invoked
Note:If your phone runs on mobile networks that do not support 
concurrent voice and data, you can make the first call through 
MaxMobile. After the call is initiated, since data connection is now 
unavailable, call handling can only be performed through the 
system dialpad.
When you don’t have access to MaxMobile call handling buttons, you can 
send DTMF digits through the Android dialer to perform call handling. 
Instructions will appear on the screen, like this:
Logging Out
To log out from MAXCS, go to Menu > Logout. Your mobile phone is 
disassociated with the PBX extension. If an IP phone was previously 
registered with this extension, the IP phone will now associate with this 
extension.
Launching MaxMobile
To launch MaxMobile when you are logged out, go to your phone’s Home 
page, and tap the MaxMobile icon: