AltiGen comm MAXCS 80 MaxMobile User Guide Android

							MaxMobile Communicator Android Edition 7
Using MaxMobile 
Communicator
CHAPTER 2
Using MaxMobile Communicator
Once logged in to MaxMobile Communicator, you see the following 
screen:
Figure 4. MaxMobile Communicator main screen
Making a Call Using a Stored Number
Calls can be initiated from a number of screens: Tap Favorites, Directory, 
Call Log, or Voicemail,  t h e n  t a p  t h e  e n t r y  y o u  w a n t  t o  c a l l .  I f  t h e  c a l l  i s  n o t  
to another extension user on your company’s MAXCS system, you may 
choose between Call Via Server and Call Direct options.
 Use the Call Via Server option when you want to make a call either 
to an extension or to an outside number through the AltiGen MAXCS 
system.
 Use the Call Direct option to make a call directly to an outside 
number without going through the MAXCS system.
Tap Directory for a list of company 
extensions and contacts entered in 
your mobile phone. 
Tap Favorites for a list of personally 
chosen "favorite"  extensions and 
contacts.
Tap Call to access PBX call handling 
features and make a call.
Tap Call Log to view the incoming 
and outgoing calls made via the 
server. 
Tap Voicemail to manage messages 
in the AltiGen Voicemail system. 
						

							8MaxMobile Communicator Android Edition
Making a Call Using the Dial Pad
To make a call using the dial pad, tap the Call button, then press Menu to 
access the call handling functions. Follow the instructions beside the figure.
Figure 5. Using the dial pad
Call View
Call view displays the following:
• The call state (in the title bar). When you are offline, Offline is 
displayed.
• The extension number and the other party’s name for an internal call
• The contact name for an external call. 
Figure 6. The display when a phone is ringing
1. Tap Dialpad to dial the call. 
2. From the dial pad, enter the 
number and then tap the Dial 
button.
3. If you dial an outside number, 
include the trunk access code.
4. Call handling buttons become 
available as appropriate 
						

							MaxMobile Communicator Android Edition 9
Using MaxMobile 
Communicator
Figure 7. Call view showing call handling buttons
Using the Directory
The directory shows a list of either the extensions on your company’s 
MAXCS system or the contact list on your mobile phone’s system or both, 
as you choose. 
Each entry has two rows: the first row displays the user name, and the 
second row displays the phone number and activity status. Only extensions 
display activity status and only if the person is unavailable. Activity status 
is updated in real time.
A green phone icon at the top-left 
corner means a call connection to 
the mobile network is present.
When multiple calls are being 
handled they are all displayed.
Tap a button to perform any 
available call handling function: 
Hold, Transfer, and so on.
Tap the Hang Up button to
terminate the current call while
maintaining call connection to the 
mobile network and leaving the extension in offhook state. The next call 
can be made immediately, without having to re-establish a call 
connection to your company’s MAXCS. 
						

							10MaxMobile Communicator Android Edition Figure 8. Using the directory
A Search box is available if you have a phone in landscape mode:
• Enter characters in the search box, and only those whose first or last 
name begins with the input characters are shown. 
• Enter digits in the search box, and only the extension numbers that 
match the input digits are shown.
Tap an extension entry in the directory, and an extension view will show. 
You can call the extension via your company’s MAXCS server or you can 
add the extension to your favorites. 
Tap a contact entry in the directory, and the contact view will show. You 
can call the selected number via your company’s MAXCS server or call 
directly. You can also add the contact to your favorites.
Press your phone’s Menu button 
to choose to show:
•All
•Extensions
•Contacts
Tap a letter in the top line to go to 
that letter in the directory.
Scroll the list using your finger or 
the track ball. 
						

							MaxMobile Communicator Android Edition 11
Using MaxMobile 
Communicator
Figure 9. Contact view and Extension view
The Add to Favorites button is available when the entry is not already in 
your favorites.
Answering a Call
When a call comes in, if the phone is in Offhook state, tap the Answer 
button to answer it. If it is not in Offhoook state, answer the call as you 
would answer any call.
Figure 10. Answering a call and putting it on hold
Call is ringing. 
Answer the call.Call is answered. 
More options are 
availablePut a call on hold 
by tapping the call 
entry 
						

							12MaxMobile Communicator Android Edition
• Call duration is displayed.
• Hold/retrieve a call by tapping the call entry or by tapping the Hold 
button.
Transferring a Call
To transfer a call you’re connected to, tap the Transfer button, then dial 
the target number from the keypad or select from other screens. In Figure 
11, the first party is on Hold Pending (awaiting transfer), and the second 
party has answered (the call is active, shown in green).
Either announce the transfer to the active call, or just hang up. The call is 
transferred. To cancel the transfer instead, tap Cancel at any time. 
Figure 11. Transferring a call
Conferencing a Call
Call the first party. When you’re connected with the person, tap the 
Conference button. Call the second party. When that person answers, the 
three parties are connected in conference. The calls are displayed in green. 
To add another person to the conference, tap the Conference button again. 
To cancel adding someone to a conference, tap Cancel at any time.
Figure 12. Conferencing a call
Note:You can conference only outgoing calls. You can’t conference an 
incoming call.
Roland is on hold, awaiting transfer 
to Leira, who has just answered. 
When the person doing the transfer 
hangs up, Roland and Leira will be 
connected.
R o l a n d  a n d  L e i r a  a r e  o n  h o l d  f o r  
a pending conference, while 
Justin dials a fourth party. When 
the fourth party answers, all 
three calls will be displayed in 
green. 
						

							MaxMobile Communicator Android Edition 13
Using MaxMobile 
Communicator
Recording and Listening to Playback
To record a call, tap the Record button while connected to a call. 
Recordings are saved to your extension's voice mail or, if the call is going 
through MAXCS, to a centralized directory on the server, if preconfigured. 
Listen to your locally saved recordings through the voice mail screen.
Handling Voice Mail
The Voicemail view shows voice mail left in the AltiGen Voice Mail 
System. MaxMobile Communicator downloads the voice mail list from 
your company’s MAXCS system. A voice mail entry is shown in this view 
after its voice file is downloaded. If new voice mail is generated in the 
AltiGen Voice Mail System after MaxMobile Communicator connects, 
that voice mail will download to your phone.
Figure 13. Voicemail view and Voicemail Forward selection
• New voice mail is shown in grey bold font.
• New urgent voice mail is shown in bold red font. 
• Heard and saved voice mail is shown in grey normal font.
•Tap Delete to delete a selected voice mail both locally and in the 
AltiGen Voice Mail System.
•Tap ReturnCall to return a call to the caller who left the selected voice 
mail. 
						

							14MaxMobile Communicator Android Edition
•Tap Speaker to play the voice mail through the speaker. Tap again to 
listen to voice mail through the earpiece.
•Tap Forward to forward a voice mail. A list of physical and virtual 
extensions is displayed (it excludes workgroups and application 
extensions). Tap the destination extension to forward the voice mail.
Favorites View
You can add both extensions and contacts to your favorites list. 
• Extension activity status and line state are updated for favorite 
extensions.
• Green light means an extension is in Idle state.
• Red light means an extension is busy. 
Figure 14. Favorites view
Using the Call Log
The call log is recorded on your company’s MAXCS system. 
• An incoming call is shown with a right arrow. 
• An out going call is shown with a left arrow.
Tap a contact, and the view opens 
for that contact, giving you the 
option to call via the server or call 
directly.
Tap an extension, and the call is 
made via the server.
To delete a favorite, select it and 
choose Menu > Delete. 
						

							MaxMobile Communicator Android Edition 15
Using MaxMobile 
Communicator
Figure 15. The Call Log
Changing Your Extension Settings
You can change the call handling configuration of your mobile extension. 
At the MaxMobile Communicator main screen, select Menu >  Ext Setting.
Figure 16. The Settings screen
Tap the call entry to make a 
call to that number. If it’s an 
extension, the call is made 
immediately via the server. If 
it’s a contact, you’ll have two 
options: call via the server or 
call direct.
Up to 100 call records are 
saved.
To clear the call log, select 
Menu > Clear Call Log.
Here you can set your 
activity status and the way 
you want calls handled.
When you select a Down 
arrow, a list pops up. 
Select an option from the 
list, and the list closes.
When finished configuring 
your extension, tap Save 
(or Discard Changes) at 
the bottom of the screen.
To leave the Settings 
screen, use the Back 
button. 
						

							16MaxMobile Communicator Android Edition
OptionDescription
ActivitySpecify your activity status. Other extension users can 
see your status, and when your phone is unanswered 
callers hear the specific greeting you have recorded for 
that status, if any. 
Default–The system greeting is used.
Personal–Your personal greeting is used.
Meeting–You’re in a meeting.
Away–You’re away from your phone for some other 
reason.
Travel–You’re traveling on business.
PTO–You’re on vacation (paid time off).
Additional options may be available if your system 
administrator has configured them.
Do Not DisturbSends all calls to the destination specified in the 
Forward Busy Calls to option, without ringing your 
phone.
Forward All 
Calls toForwards all calls to a destination you specify from the 
drop-down list that appears when you select this option: 
voice mail, an extension, an AA (auto attendant), a line 
park, an outside number, or an operator. After you 
specify one of these options, another drop-down list 
becomes available so you can specify which extension, 
AA, and so on.
Forward Busy 
Calls toForwards incoming calls when your phone is busy or 
when you’ve checked D o  N o t  D i s t u r b. Select this option 
and then select from voice mail, an extension, an AA 
(auto attendant), a line park, or queue. After you select 
one of these options, another drop-down list becomes 
available so you can specify which extension, AA, and 
so on.
The option to place a call in queue requires that you first 
select Multiple call waiting from the Call Waiting 
options.