AltiGen comm AltiGen IP Phone IP705 User Manual

							IP 705 Manual  33
Appendix A
Specifications
Network 
Protocols•H.323, SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, 
ICMP, Telnet
Call Control 
Protocols•SIP
Audio 
Standards
•Codec: ITU G.711 (PCM), two low bit rate (G.723.1 and G.729A 
/ G.729AB)
•This phone does not support G.722 or G.711 A-Law. 
•Acoustic Echo cancellation supporting high-quality 
speakerphone
Keypad 
Features & 
Handset
•12 standard dialing keys: 0-9, *, #
•11 Feature keys: Redial, Call Log, Hang-up/Release, Hold, Mute, 
Flash, Transfer, Conference, Speaker, Voicemail, Volume 
control.
•5 Function keys: can be set to N/A, Busy Lamp Field, AltiServ 
feature code, speed dial, directory, line park, call recording, 
phone setting, headset (Function key 5 only). 
•Adjustable ringer/speaker/handset/headset volume control
LCD
•2 x 16 Character LCD Display
•Provide features such as time, calling party name, calling party 
number, digits dialed, extension number, number of new voice 
mails, DND/FWD, missed calls, and system information.
LED•Voice Mail, Conference, Hold, Mute, Speaker
•Message waiting indicator in Voice Mail button
LAN•2 Standard 10/100 Base-T RJ-45 Ports: One for network to phone 
connection, and one switch port for connection from phone to PC 
						

							Troubleshooting
34 IP 705 Manual
Troubleshooting
The following table provides help for the most common problems an end 
user may encounter. For IP 705 phone questions or problems not listed 
here, contact your AltiGen dealer.
Headset
•Headset RJ-9 port
Important: Contact AltiGen for the most current list of certified 
headsets.
The pin outlet for headset support is:
Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+)
Note:If using Plantronics H91N or H101N headsets, a separate 
Plantronics cable should be used and must be ordered 
separately (part # 27190-01) in order to plug in these 
headsets to the headset port.
Dimensions•(HxWxD) 8.23 x 8.74 x 1.65 in (209 x 222 x 42 mm)
Power•External power, 5VDC, 1.5A
•PoE option
Problem/Symptom Solution
AltiWare is unreachable
•Check to make sure the AltiWare IP address in the 
IP phone is set up correctly.
•Check the IP 705 phone’s IP address, network mask 
and default gateway.
•Check to make sure you can ping the IP 705 phone’s 
address from AltiWare.
•Check to make sure the IP Phone Service is started 
in AltiWare.
•Check AltiWare IP address in AltiAdmin IP Phone 
Configuration menu.
Image update failed. If 
setting Boot Download 
to Yes, after the phone 
reboots and if the setting 
still says Yes, the boot 
failed.
•Check the IP 705 phone’s IP address, network, 
default gateway settings.
•Check the network connection.
•Check the TFTP server IP address and make sure the 
TFTP server is running.
•PING from the TFTP server to the IP 705. 
						

							Appendix A
IP 705 Manual  35
IP phone registered then 
goes back to Basic mode•Check network connectivity by pinging from 
AltiServ to the IP phone.
•Check if IP Phone Service is running.
•Check if there is a duplicate IP address by 
unplugging the Ethernet cable on the IP phone, then 
pinging the IP 705 phone’s IP address.
•Ask the system administrator to check the 
extension’s IP address in AltiWare Administrator to 
find out if another user is trying to log in using the 
same extension number.
•Use #27 then Enter to log in again and see if the 
problem persists.
No IP Address
•Check if DHCP is enabled. If YES, check network 
connection. If NO, verify that your DHCP server is 
correctly configured.
•Check if IP 705 phone’s IP address is configured.
One way connection
•Make sure firewall setting has all the TCP/UDP 
ports required by AltiWare opened. See your system 
administrator.
•If NAT is used, make sure NAT is enabled and NAT 
address is set up correctly.
Phone does not show 
anything on LCD display
•Check the power source to be sure the IP 705 phone 
is receiving power.
Poor voice quality
•A Layer 3 Managed Ethernet switch should be used, 
rather than a hub or non-managed switch, in the 
corporate LAN. Check with your system 
administrator.
•G.711 provides better voice quality. Check with 
your system administrator.
•If VoIP is set up over WAN, priority queuing should 
be set on the WAN router.
•System administrator should make sure WAN QoS 
is okay by pinging a few hundred packets from a 
remote site and observing packet loss and network 
latency.
•System administrator should adjust jitter buffer to 
accommodate network latency. 
						

							LCD Messages
36 IP 705 Manual
LCD Messages
Local Menu Configuration Messages
The following messages may be displayed in the LCD when accessing the 
IP 705 phone’s menu:
Register failed•Check to make sure the extension number and 
extension password are set up properly and that the 
system administrator enabled the IP extension.
•System administrator should make sure the IP Phone 
Service is started in AltiWare.
•If an analog phone or other IP phone is already 
logged on to the same extension, rebooting the IP 
705 will not register the phone successfully. You 
must press #27 on the IP phone to actively log on to 
AltiServ. After the extension is logged on and 
activated, the calls are redirected to this IP phone.
Message Explanation
conf timeout!After 2 minutes inside the configuration menu, if no 
action is taken, the LCD will show this message and then 
quit the menu.
conf exception!During configuration, an unknown exception occurred.
Saved!The changed configuration was saved into memory.
Write Fail!Error occurred when saving the changed options into 
flash ROM.
Wrong Ext Number!The inputted extension number is invalid.
Wrong input!User inputted an invalid value or string during 
configuration.
wrong password!User is trying to configure an invalid password from the 
phone menu. 
						

							Appendix A
IP 705 Manual  37
IP Phone Running Messages
The following messages may be displayed in the LCD when running the  
IP 705:
MessageDefinition
AW UNREACHABLE!Failed to connect to the AltiGen phone server. The user 
is trying to register the IP phone with an invalid IP 
phone’s IP address or the AltiGen Phone Servers IP 
address is invalid.
Or, the network connection is lost in offhook or connect 
state.
Refer to “AltiWare is unreachable” section of 
“Troubleshooting” on page 34. 
Basic-IdleIP phone is operating in Basic mode.
Press #27 again to reactivate.
Check IP Phone Service
Verify extension is configured for dynamic.
DHCP FAIL!Although DHCP was enabled, the IP 705 was not able to 
receive the IP address from the DHCP server.
DUPLICATE IP!Another device configured with the same IP address as 
the IP phone is detected. The IP phone cannot function 
correctly until this is corrected.
INVALID IP!
INPUT AGAIN...The inputted IP address is invalid.
INVALID VAL!During register of IP extension, an invalid response 
(return value) returned from phone server.
NO IP ADDR!IP 705 cannot attach an IP address due to network 
failure.
No Network!Phone has lost Ethernet connection.
REGISTER FAIL!Cannot register to the AltiGen phone server.
REGISTER OKAY!IP extension registered successfully. 
						

							LCD Messages
38 IP 705 Manual
IP Phone Boot Messages
The following messages may be displayed in the LCD when booting the  
IP 705:
REGISTERING...User entered #27 to manually register the IP extension.
REMOVE OLD EXT.When #27 is entered, the extension/password 
configuration in the IP phone is removed.
WRONG PASSWORD!Registration failed because of invalid extension 
password.
MessageDefinition
Boot DoneThe phone successfully booted.
CHECK FWChecking firmware.
CHECK MEMORYChecking memory.
INIT NETWORKInitializing network.
LOAD FAILEDFailure to load the image into memory.
LOADING FW...Loading firmware.
LOADING NOWLoading firmware.
NETWORK FAILED.Network initialization failed.
TFTP FAIL!Failure downloading TFTP.
UPDATE FAILED.Firmware update failed.
UPDATE OKFirmware update successful.
update APP(S1)Appears when Boot Download is set to TRUE. The IP 
705 will show this message when it is rebooted.
MessageDefinition 
						

							IP 705 Manual  39
Glossary
A 
ASCII - American Standard Code for Information Interchange.
B
Boot - to cause the computer to start executing instructions.
BPS - Bits Per Second. The number of bits transmitted per second.
C
configure - to determine and assign the equipment cabinet or chassis contents and 
location of each card, as well as software parameters.
D 
DHCP (Dynamic Host Configuration Protocol) - a protocol that lets network 
administrators manage centrally and automate the assignment of Internet Protocol 
(IP) addresses in an organization’s network.
DNS - Domain name system used to address translation to convert H.323 IDs, 
URLs, or e-mail IDs to IP addresses. DNS is also used to assist in locating remote 
gatekeepers and to reverse-map raw IP addresses to host names of administrative 
domains.
Do Not Disturb (DND) - when this feature is selected, all incoming calls to the 
user’s extension are denied. If the station has system forwarding instructions, the 
calls will be automatically redirected to another extension, Attendant, or operator.
DTMF - Dual Tone Multi Frequency are the low and high frequency tones that 
comprise touch tone signals.
DSP - Digital Signal Processor. A microprocessor with an architecture that is 
particularly optimized to perform mathematical algorithms that manipulate digital 
signals.
Dynamic IP Address - An IP address that is automatically assigned to a client 
station in a TCP/IP network, typically by a DHCP server. Network devices that 
serve multiple uses, such as server and printers, are usually assigned static IP 
addresses.
Dual Tone Multi Frequency - see DTMF. 
						

							40 IP 705 Manual
E
extension number - an arbitrary number of two to five digits that matches a station 
to a particular user.
F
Firewall - a set of related programs, located at a network gateway server, that 
protects the resources of a network from users of other networks.
FLASH - a sudden brief signal. Activated by pressing the Flash button, or by a 
quick press and release of the receiver button (switch hook).
FXS - Foreign Exchange Subscriber. An analog interface for direct connection of a 
telephone set to a digital multiplexer.
G
GMT - Greenwich Mean Time. Mean solar time of the meridian at Greenwich, 
England, used as the basis for standard time throughout the world.
H
H.323 - An International Telecommunications Union (ITU-T) standard that 
describes packet-based video, audio and data conferencing.
http or HTTP - Hypertext Transfer Protocol. The Internet protocol used to manage 
communications between Web clients (browsers) and servers.
I
IMAP4 - Internet Message Access Protocol - Version 4.
IP Address - a 32-binary digit number that identifies each sender or receiver of 
information that is sent in packets across the Internet.
ISP - Internet Service Provider.
J
jack - the mate for a plug. Used to connect two pieces of equipment together.
K
keyboard - system interface for communication. A group of numeric keys, 
alphabetic keys, or function keys used for entering information into a terminal and 
into the system.  
						

							Glossary
IP 705 Manual  41
L
Local address - an address used in a peripheral node or station in place of a network 
address and transformed to or from a network address for delivery purposes.
Logoff - the procedure by which a user disconnects from a program or session.
Logon - the procedure by which a user begins a program or terminal session and 
gains access to the AltiServ or Quantum system.
M
MHz - Megahertz.
ms - millisecond.
N
NAT (Network Address Translation) - translation of an Internet Protocol address 
(IP address) used within one network to a different IP address known within another 
network. One network is designated the inside network, the other is the outside.
network - A configuration of data processing and/or telecommunication devices 
and software connected for information exchange.
network address - An identifier for a node, station, or unit of equipment in a 
network.
network domain - a set of workstations and servers that share a security account 
manager database and can be administered as a group. A user with an account in a 
particular network domain can log onto and access his or her account from any 
system in the domain.
network mask - also known as the subnet mask.
network server - networking software that responds to I/O or computes requests 
from a client machine. Windows NT network servers can be implemented either as 
server processes or as drivers.
O
offhook - refers to the phone when the receiver is not resting in the base.
One Number Access - a feature of AltiWare that allows users to create a list of 
phone numbers that the system can use to track users and connect them with an 
incoming call if they are not at their extension desk.
onhook - the term used to describe a telephone in the idle state or with the receiver 
still resting in the base. 
						

							42 IP 705 Manual
P
physical extension - is associated with a physical port and device. An extension is 
created, by default, as a physical extension (as opposed to a virtual or workgroup 
extension) unless there are no more physical ports available.
ping (Packet InterNet Groper) - a program used to test whether a particular 
network destination on the Internet is online by repeatedly bouncing a signal off a 
specified address.
port - a communication channel through which a client process communicates with 
a protected subsystem. 
protocol - A set of rules and conventions by which two computers pass messages 
across a network medium. Networking software generally implements multiple 
levels of protocols layered one on top of the other. 
Q
queue - a collection of calls waiting to be served. Queued calls in AltiWare are 
handled on a first-in, first-out basis.
R
RAS - Remote Access Service.
RJ-11 - The common telephone jack. Usually wired with four wires, the red and 
green signify the tip and ring circuits.
RJ-45 - A jack for data cables. Usually wired with eight wires.
router - protocol-dependent device that connects subnetworks together.
S
server - any computer whose function in a network is to provide user access to files, 
printing, communication, and other services.
static IP address - a permanent IP address that is assigned to a node in a TCP/IP 
network.
subnet mask - the method used for splitting IP networks into a series of subgroups, 
or subnets. The mask is a binary pattern that is matched up with the IP address to 
turn part of the host ID address field into a field for subnets.
System Speed Dialing - this feature allows the user to access a list of commonly 
called phone numbers entered into the system by the administrator. The user presses 
the SpeedDial button on the phone, selects a number from the list, and then dials by 
pressing the Enter button.