AltiGen comm AltiGen IP Phone IP705 User Manual

							Configuring the IP 705 PhoneIP 705 Manual  23
4. Reboot the phone by pressing 
* * 3 and the Enter but
 ton.
Note: Custo
 m ring tones are not supported.
Distinctive Ringing Support
If the Distinctive Ring  options are enabled by th e system administrator, 
you may have three different ring cadences that distinguish the types of 
calls:
• Internal call = 1 ring
• External call = 2 rings
• Operator call = 3 rings
Workgroup Status Display
The AltiGen IP phone can be enabled to display workgroup status.
While the agent is in idle state,  the first line in the LCD displays: 
• QL  
= queue length: number of calls in queue (0~99)
•QT  = 
current longest queue time (in minutes)
•WG  
= workgroup number (up to 4 digits)
The second line in the LCD displays  one 
 of the following agent states:
• LOUT - log
 out
• NRD
Y  - not ready
• DND  - d
o not disturb
•FWD  - 
forwarding
Note: The area is blank 
 if the agent is in any other state. 
Figure 5. IP 705 Workgroup Display example
In the workgroup display example,  QL5 in
 dicates there are five calls in the queue, 
QT12 indicates that one  of the calls has been  queued for  12 minutes, WG2000 
indicates  Workgroup  2000, NRDY  indicates the agent is  not ready. 
						

							24     IP 705 Manual   When a call rings the agent or the when the agent is making an outgoing 
call, the second line of the LCD is changed to Caller ID or dialed digits 
display, and the first line stays the same. However, when more than one call 
is outstanding, the first line shows the Call n/n display.
If the agent is a member of multiple workgroups, you can use / to view the 
queue status of all workgroups the agent belongs to.
This feature can be enabled or disabled through the Display Workgroup Status 
check box in the AltiGen IP Phone Configuration Page in AltiAdmin/ACM Admin, 
						

							IP 705 Manual 25
CHAPTER 4 
User Guide
The LCD Screen
In normal operating mode, the phone’s LCD screen displays the time and 
the extension number on the first line:
Other messages you may see:
MISSED xx - Number of calls missed.
xxVM - Indicates the number of new voice messages. Appears in place of 
the extension number when there are voice messages.
If an activity code has been set on the phone, that code is displayed in place 
of the extension number or voice mail count. Examples of activity codes 
are MEETING, AWAY, TRAVEL.
DND or FWD - The extension has Do Not Disturb on or is set to forward 
all calls.
Workgroup Status Display
When the IP 705 phone has been enabled to display workgroup status, and 
the agent is in idle state, the LCD displays the following:  
Figure 6. IP 705 Workgroup Display example
•QL = number of workgroup queued calls (up to 99)
•QT = current longest queue time (in seconds)
•WG = last four digits of the workgroup number
The second line in the LCD displays one of the following agent states:
•LOUT - logout
•NRDY - not ready
  12:00 PM                 x555
  MISSED xx              DND 
						

							26     IP 705 Manual 
•DND - do not disturb
•FWD - forwarding
The area is blank if the agent is in any other state.
When a call rings the agent or when the agent is making an outgoing call, 
the second line of the LCD is changed to Caller ID or dialed digits display, 
and the first line stays the same. However, when more than one call is 
outstanding, the first line shows the Call n/n display.
Basic Phone Operation
* Indicates a normal operating mode phone feature, which is available only after 
registering the IP 705 with the phone server and logging in as an extension.
FunctionKey Sequence
Auto Answer1) Press the Menu button, select PHONE SETTING, then 
    select AUTO ANSWER.
2) Use the / buttons to enable/disable Auto Answer mode, 
and press Enter.
3) Select AUTO ANS RING from the menu.
4) Set the number of seconds to ring before auto answer (1-20), 
and press Enter.
5) Select AUTO ANS DEV from the menu, then select from 
speaker or headset as the Auto Answer device, and press 
Enter.
Call Log*1) With the phone onhook, press the Call Log button. 
2) Use the / buttons to scroll to the number you want. 
3) Press the Enter button to dial the number. 
The Call Log stores up to 99 incoming numbers. 
						

							User Guide
IP 705 Manual 27
Conference*To initiate a conference during a call:
1) Press the Conference button (this automatically selects a 
new line and places the other party on hold).
2) Enter the target telephone number.
3) When the call connects, press the Conference button again 
OR the button to cancel the conference and return to the 
original party.
The number of parties allowed in a conference call depends on 
the AltiServ system. In general, up to 6 parties are allowed.
To conference an incoming call when no conference is in 
progress:
1) Connect to a caller.
2) Get incoming call whose Caller ID or Caller Name is 
    displayed on the LCD. Call waiting tone is played.
3) Press the Enter button to answer caller and place the 
    original caller on hold.
4) Press the Enter button to select the original hold call.
5) Press the Conference button to create a conference and join 
    both callers.
If a conference is already in progress, to conference an 
incoming call:
1) Press the Enter button to answer the incoming call (all other 
    conference members remain in conference).
2) Press the Enter button and select one of the members in 
    conference (displays “ConfHold”), then press the 
    Conference button to join the incoming caller to the 
    conference.
The user who initiates the conference call can select another 
conference member’s call and drop it from the conference. 
To drop a conference member:
1) Use the / buttons to select the member to disconnect.
2) Press the  button to disconnect this caller.
•This feature is not available to other conference 
members, even when the conference initiator hangs up.
Configuration 
Menu
•Press the Menu button to display the phone menu.
•Use the / buttons to scroll to the menu item you want.
•Use thebutton or Enter button to select a menu item or 
setting.
•Use thebutton to return to the previous menu.
FunctionKey Sequence 
						

							28     IP 705 Manual 
Handset/
Headset/
SpeakerTo switch between handset, headset and speaker, the user can 
go offhook, or press the appropriate programmable key if it is 
configured for headset or press the Speaker button. 
Hold*During a call:
1) Press the Hold button to put the current call on hold and 
make a new call.
To retrieve a single call on hold:
1) Press the Hold button.
To retrieve multiple calls on hold:
1) Use / to select a hold call to be retrieved.
2) Press the Enter button.
OR
1) Press the Hold button to retrieve the last hold call.
Line ParkDuring a call:
1) Press #51 and then enter the 2-digit Line Park line. 
    OR, press the Line Park key (if the administrator has 
configured one). The Line Park key’s light will be lit and 
turns off when the parked call is picked up, the caller hangs 
up, or the call is routed to voice mail.
MuteWhile on a call with speaker, handset, or headset on:
1) Press the Mute button. 
2) To disengage mute, press the Mute button again.
Program Key1) Press the Menu button.
2) Select PHONE SETTING, then PROGRAM KEYS, then the 
desired program key.
3) Enter the appropriate digits for the speed dial number or 
feature code.
Reboot1) Press * * 3, then the Enter button
RedialPhone is onhook:
1) Press the Redial button.
2) Use / to scroll to the desired entry. ( scrolls to previous 
entry, scrolls to first entry.)
3) Press the Speaker button or raise handset.
•Redial up to last 16 calls.
•Redial up to 32 digits.
FunctionKey Sequence 
						

							User Guide
IP 705 Manual 29
ReleaseFor a connected call:
•Press the Release button to hang up the call.
While in a menu:
•Press the Release button to exit the menu.
For an incoming call:
•Press the Release button to reject the incoming call.
Restore 
Default 
Settings1) Press the Menu button.
2) Press * * 2, then the Enter button.
Ring Tones1) Press the Menu button.
2) Select PHONE SETTING, and scroll to RING TONES.
3) Select a ring tone and press the Enter button.
Program-
mable Key* 
•N/A
•BLF
•Feature 
Code
•Admin 
Defined #
•EXT 
Speed Dial
•Line Park
•Call 
Record
•User 
Defined #
•Headset1) Press the appropriate key (keys 1-5) to initiate one of the fol-
lowing functions pre-assigned by the system administrator: 
Busy Lamp Field, AltiServ Feature Code, Admin Defined #, 
EXT Speed Dial, Line Park, Call Record, User Defined #, 
Headset.
To configure a programmable key with Phone Setting 
enabled:
a.Press the Menu button, select PHONE SETTING, and 
press the Enter button.
b.Scroll to PROGRAM KEYS and press Enter.
c.Select the key to program, and press Enter.
d.Enter the appropriate digits for the speed dial number or 
feature code, and press Enter.
The digits are automatically dialed when this function key is 
pressed.
SpeakerTo use the speakerphone:
1) Press the Speaker button.
2) To disconnect the call, press the Speaker button again.
FunctionKey Sequence 
						

							30     IP 705 Manual 
* * Feature Codes
* * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . .  Restore default settings (when user is in the 
Configuration Menu)
* * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . .  Reboot
AltiServ Feature Codes
## . . . . . . . . . . . . . . . . . . . . . . .  Log in to voice mail at your own station###  . . . . . . . . . . . . . . . . .  Log in to voice mail at another station
AltiGen Voice Mail System Quick Features#11  . . . . . . . . . . . . . . . . . . . . . . . . . . .  Greeting Menu#28  . . . . . . . . . . . . . . . . . . . . . . . . . . .  Password Menu
Making Calls#34  . . . . . . . . . . . . . . . . . . . . . . . . . . .  Dial By Name1
Transfer*During a call:
1) Press the Transfer button, which places the call on hold.
2) Dial the number you want to transfer the call to.
3) Hang up if the party answers the call, or press Transfer 
    again to complete transferring.
4) If the party refuses the call, return to the original call by 
pressing the button or the Flash button.
Voice Mail1) Press the Voice Mail button.
2) Enter voice mail password.
•The Message Waiting light blinks when a voice mail 
message is waiting.
•The LCD displays the new voice mail count (which includes 
only unheard messages) when onhook.
VolumeTo adjust volume on handset/speakerphone/headset:
1) Depending on which volume you want to adjust, take the 
phone offhook by lifting the handset, pressing the Speaker 
button, or pressing the Headset button. 
2) Press the Volume button. The device name and volume 
level appear in the LCD.
3) Press the left side of the Volume button to decrease the 
volume; press the right side to increase the volume.
To adjust ringer volume:
1) Leave the phone onhook.
2) Press the Volume button; a sample ring plays and the 
volume level appears in the LCD.
3) Press the left side of the Volume button to decrease the 
volume; press the right side to increase the volume.
1Feature must be enabled by system administrator.
FunctionKey Sequence 
						

							User Guide
IP 705 Manual 31
#35. . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtual Log In (Station Privilege Override)#69. . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Last Caller#77. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial#88. . . . . . . . . . . . . . . . . . . . . . . . . . . . System Speed Dial#99. . . . . . . . . . . . . . . . . . . . . . . . . . . . Last Number Redial#93 . . . . . . . . . . . . . . . . . . . . . . . Intercom Call 2
Answering Calls#29 . . . . . . . . . . . . . . . . . . . . . . . Individual Call Pickup (a specific station)#30. . . . . . . . . . . . . . . . . . . . . . . . . . . . System Call Pickup (any station ringing)Flash button #31  . . . . . . . . . . . . . . . . . Personal Call Park#31 . . . . . . . . . . . . . . . . . . . . . . . Personal Call Park PickupFlash button #41  . . . . . . . . . . . . . . . . . System Call Park#41  . . . . . . . . . . . . . . . . . . . . . System Call Park Pickup#51  . . . . . . . . . . . . . . . Line Park Pickup#81. . . . . . . . . . . . . . . . . . . . . . . . . . . . Hands Free Intercom Mode#82. . . . . . . . . . . . . . . . . . . . . . . . . . . . Hands Free Manual Answer Mode
Call Management#26. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log Out (Phone must be onhook)#27. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log In (Phone must be onhook)#32   . . . . . . . . . . . . . . . . . Enter Account Code (before dialing)Flash button #32 . . . . . . . Enter Account Code (mid-call)#33. . . . . . . . . . . . . . . . . . . . . . . . . . . . Do Not Disturb#36. . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Forwarding#37. . . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Call ForwardingOther Features#22. . . . . . . . . . . . . . . . . . . . . . . . . . . . Feature Status Check#25. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial Setup#38. . . . . . . . . . . . . . . . . . . . . . . . . . . . Outside Call Blocking (operator only)#39. . . . . . . . . . . . . . . . . . . . . . . . . . . . Operator Off-Line (operator only)#44. . . . . . . . . . . . . . . . . . . . . . . . . . . . Overhead Paging#45. . . . . . . . . . . . . . . . . . . . . . . . . . . . Overhead Paging by Trunk#46. . . . . . . . . . . . . . . . . . . . . . . . . . . . Group Paging (for IP 705 phone users)#55. . . . . . . . . . . . . . . . . . . . . . . . . . . . List Feature Tips#73. . . . . . . . . . . . . . . . . . . . . . . . . . . . Silent System Call Park#90. . . . . . . . . . . . . . . . . . . . . . . . . . . . Ready to receive workgroup calls#91. . . . . . . . . . . . . . . . . . . . . . . . . . . . Not ready to receive workgroup callsFlash button #40 . . . . . . . . . . . . . . . . . Transfer to AltiGen Voice Mail SystemFlash button # 15  . . . . . . . . . . . Transfer to Auto AttendantFlash button # #   . . . . . . . . . . . . Transfer to a User’s Voice MailFlash button  Flash button . . . . . Consultation
Dialing an IP Number Directly from the IP 705
To dial an IP number directly from the IP 705 phone set, enter the IP 
address, using the * key to enter periods and followed by the # key.
Note: This works only when the IP 705 is operating in Basic mode.
2Feature available only on systems with Triton Analog Extension board or AltiGen IP phones. 
						

							32     IP 705 Manual  If the IP 705 is configured for a public IP address, you can call other public 
IP address devices. If the IP 705 is configured for a private IP address, you 
can call other private IP address devices that you can “see” or that are on 
your subnet.