Acer Travelmate 4330 Service Guide
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Chapter 4141 USB Failure (Rightside) If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Modem Function Failure If the internal Modem fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs:
142Chapter 4 Wireless/WiMAX Function Failure If the WLAN/WiMAX fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Bluetooth Function Failure If the Bluetooth function fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs:
Chapter 4143 Robson Module Failure If the Robson Module fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: EasyTouch Button Failure If the Acer EasyTouch buttons fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs:
144Chapter 4 Fingerprint Reader Failure If the Fingerprint Reader fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs:
Chapter 4145 HDMI Switch Failure If the HDMI Switch fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs:
146Chapter 4 External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. 1.Try an alternative mouse. 2.If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual. 3.If the mouse uses a USB connection, try an alternate USB port. 4.Try an alternative program to verify mouse operation. Reinstall the program experiencing mouse failure. 5.Restart the computer. 6.Remove any recently added hardware and associated software. 7.Remove any recently added software and reboot. 8.Restore system and file settings from a known good date using System Restore. If the issue is not fixed, repeat the preceding steps and select an earlier time and date. 9.Run the Event Viewer to check the events log for errors. For more information see Windows Help and Support. 10.Roll back the mouse driver to the previous version if updated recently. 11 .Remove and reinstall the mouse driver. 12.Check the Device Manager to determine that: •The device is properly installed. There are no red Xs or yellow exclamation marks. •There are no device conflicts. •No hardware is listed under Other Devices. 13.If the Issue is still not resolved, see “Online Support Information” on page 203. Other Failures If the CRT Switch, Dock, LAN Port, external MIC or Speakers, PCI Express Card, 5-in-1 Card Reader or Volume Wheel fail, perform the following general steps to correct the problem. Do not replace a non-defective FRUs: 1.Check Drive whether is OK. 2.Check Test Fixture is ok. 3.Swap M/B to Try.
Chapter 4147 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1.Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2.If no error is detected, do not replace any FRU. 3.If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors. Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer. NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power On Issue” on page 130.): 1.Power-off the computer. 2.Visually check them for damage. If any problems are found, replace the FRU. 3.Remove or disconnect all of the following devices: •Non-Acer devices •Printer, mouse, and other external devices •Battery pack •Hard disk drive •DIMM •CD-ROM/Diskette drive Module •PC Cards 4.Power-on the computer. 5.Determine if the problem has changed. 6.If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7.If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU: •System board •LCD assembly
148Chapter 4 POST Codes Tables These tables describe the POST codes, drivers, and keys for the POST. Port 80 POST Codes The following table details the Port 80 POST codes and drivers used in the POST. Driver NamePort 80 CodeDriver NamePort 80 Code PeiEventLog 01 CpuIo 3E OemServices 02 Cf9Reset 3F SioInit 03 PcRtc 40 MonoStatusCode 04 StatusCode 41 PentiumMCpuPeim 08 Variable 42 PlatformStage1 09 SmmVariable CF Variable 0A EmuVariable 43 IchInit 0B TcgDxe A2 PlatformStage2 0D PhysicalPresence A3 IchSmbusArpDisabled 0E TpmDriver AE ClockGen 12 TcgSmm AE OpPresence 13 PhysicalPresenceReadyToBoot AE TcgPei 14 DataHubRecordPolicy AD FindFv 15 Undi 86 DxeIpl 2F SNP 90 LightMemoryInit 10 BC 91 S3ResumeSoftSmi 11 PxeDhcp4 92 Crc32SectionExtract 31 Ebc 93 OemServices A4 IsaBus 4D EventLog A5 IsaSerial 4E ScriptSave 32 Ps2Mouse 6D AcpiS3Save 33 IdeBus 4F SmartTimer 34 LightPciBus 50 JpegDecoder 35 UsbBot 6E PcxDecoder 36 UsbCbi0 6F PlatformBds 8A UsbCbi1 70 MpCpu 37 UsbKb 71 LegacyMetronome 38 UsbMassStorage 72 FtwLite 39 UsbMouse 74 Runtime 3A Ehci 8F MonotonicCounter 3B Uhci 73 WatchDogTimer 3C UsbBus 75 SecurityStub 3D SmmBase C2
Chapter 4149 Driver NamePort80 CodeDriver NamePort80 Code SmmDisp C5 HiiDatabase 80 SmmReloc C4 OemSetupBrowser 82 SmmRuntime C7 Font(English) 7E SmmThunk C9 Font(French) 7F OemServices D8 Font(Chinese) 8D ChipsetInit 44 UnicodeCollation B1 SmmAccess C0 ConPlatform 5A PciHostBridge 46 ConSplitter 5D PciExpress 47 GraphicsConsole 79 GmchMbi CD Terminal 7A IchInit 48 VgaClass 5E IdeController 49 SaveMemoryConfig 5B SataController 4A AcpiSupport 5C IchSmbusLight 4B AcpiPlatform 53 SmmControl C1 DataHub 5F Ich7MSmmDispatcher C8 DataHubStdErr 7B IsaAcpiDriver 4C GenericMemoryTest 61 Fwh 52 DiskIo 60 SmmFwh CE Fat 7C PciHotPlug 54 Partition 7D BootOptionPolicy 51 PciPlatform 6B SetupUtility 76 AlertStandardForma 45 Platform 55 PciSerial A8 PlatformIde 56 AsfInit A7 Ppm D9 IdeRController A9 Platform CC Legacy8259 63 Ihisi D0 LegacyRegion 64 SetupMouse f9 LegacyInterrupt 65 Int15Microcode D1 BiosKeyboard 66 SmmPnp D2 BiosVideo 67 Smbios 57 MonitorKey 68 MemorySubClass 58 LegacyBios 69 MiscSubclassDriver 59 LegacyBiosPlatform 6A SysPassword AB LegacyMouse 77 PswdConsole AC SmmUsbLegacy 78 HddPswdServiceBody D7 AmtbxInvoke AA HddPswdService A6 OemBadgingSupport 83
150Chapter 4 POST Keys and Messages The following keys are available during POST. The following messages display during POST: KeyFunction F2 Enter into Setup Menu F12 Enter into Boot Manager Before press function key CPUID: XXXXXX Press F2 go to Setup Utility Press F12 go to Boot Manager Press [PXE HOT KEY] go to PXE Setup Menu After press function key If user pressed F2 CPUID: XXXXXX F2 is pressed. Go to Setup Utility. If user pressed F12 CPUID: XXXXXX F12 is pressed. Go to Boot Manager. If user didn’t press any key CPUID: XXXXXX Prepare Boot to OS If user pressed PXE HOT KEY CPUID: XXXXXX [PXE HOT KEY] is pressed. Go to PXE Setup Menu.