Acer Travelmate 3010 Service Guide

							75Chapter 4
The system doesnt resume from hibernation/ 
standby mode.Connect AC adapter then check if the system resumes from 
Standby/Hibernation mode. 
Check if the battery is low.
Hard disk drive
Main board
The system doesnt resume from standby mode 
after opening the lid of the portable computer.LCD cover switch
Main board
Battery fuel gauge in Windows doesn’t go higher 
than 90%. Refresh battery (continue use battery until power off, then charge 
battery).
Battery pack
Main board
System hangs intermittently. Reconnect hard disk/CD-ROM drives. 
Main board
Peripheral-Related Symptoms
Symptom / ErrorAction in Sequence
System configuration does not match the 
installed devices. Enter BIOS Setup Utility to execute “Load Setup defaults”, then 
reboot system.
Reconnect hard disk/CD-ROM drives/FDD or other peripherals.
Main board
External display does not work correctly. Press Fn+F5, LCD/CRT/Both display switching
Keyboard
Main board
USB does not work correctly Main board
Print problems. Enter BIOS Setup Utility to execute “Load Default Settings” then 
reboot the system.
Run printer self-test.
Printer driver
Printer cable
Printer
Main board
Parallel port device problems Enter BIOS Setup Utility to execute “Load Default Settings” then 
reboot the system.
Device driver
Device cable
Device
Main board
Keyboard/Touchpad-Related Symptoms
Symptom / ErrorAction in Sequence
Keyboard (one or more keys) does not work. Reconnect the keyboard cable.
Keyboard
Main board
Touchpad does not work. Reconnect touchpad cable.
Touchpad board
Main board
Power Management-Related Symptoms
Symptom / ErrorAction in Sequence 
						

							Chapter 476
NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined 
Problems” on page 78. Modem/LAN-Related Symptoms
Symptom / ErrorAction in Sequence
Internal modem does not work correctly. Phone cable
Driver
Reconnect the Internal modem cable to the main board tightly.
Main board
Internal LAN does not work correctly Lan cable
Driver
Main board 
						

							77Chapter 4
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a 
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement 
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1.Run the diagnostic test for the system board in loop mode at least 10 times.
2.If no error is detected, do not replace any FRU.
3.If any error is detected, replace the FRU.  Rerun the test to verify that there are no more errors.  
						

							Chapter 478
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, 
whether a short circuit is suspected, or whether the system is inoperative.  
Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: Verify that all attached devices are supported by the computer.
NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power 
System Check” on page 64):
1.Power-off the computer.
2.Visually check them for damage. If any problems are found, replace the FRU.
3.Remove or disconnect all of the following devices:
TNon-Acer devices
TPrinter, mouse, and other external devices
TBattery pack
THard disk drive
TDIMM 
TPC Cards
4.Power-on the computer.
5.Determine if the problem has changed.
6.If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7.If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU:
TSystem board
TLCD assembly 
						

							Chapter 579
Top View
 
Jumper and Connector Locations
Chapter 5 
						

							80Chapter 5
Bottom View
ItemDecriptionItemDescription
CN18 Dock connector CN1 to MDC connector
CN15 VGA connector CN6 to TP FPC connector
CN14 RJ45+RJ11 Jack CN8 to MIC connector
CN17, 16, 28 USB CN9 to speaker
CN20 Mini card socket CN7 to buletooth
CN24 DDR(dual) CN10 MDC connector
PJ1 Battery connector CN11 Audio connector
CN26 6 in 1 socket SW1,SW2 Wireless/BT SW
CN27 1394 standard LED 5,9,10 Wireless/BT LED
CN23 to RTC connector CN5 HDD connector(PATA)
CN25 to thermal fan connector CN5 HDD connector(SATA)
PJ2 to DC board connector
CN3 KB FPC connector
CN12 PCMCIA header
CN4 to LCD connector
CN2 to SW/BD FPC connector 
						

							Chapter 681
This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 3010 
series products. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise 
Authorization).
Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available 
on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on 
the printed Service Guide.  For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a 
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use 
the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer 
machines.
NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or 
regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to 
return it.
FRU (Field Replaceable Unit) List
Chapter 6 
						

							82Chapter 6
Exploded Diagram 
						

							Chapter 683
Item List
ItemDescriptionQ’tyItemDescriptionQ’ty
1 Top cover 1 51 E ring 5-2-0.41 2
2 Keyboard lock 2 52 RAM door protect 1
3 Function lens 1 53 RAM door gasket S1 1
4 TP button 1 54 RAM door gasket S2 4
5 4 way button 1 55 Thermal module 1
6 Front cover 1 56 CPU plate bracket 1
7 IR lens 1 57 HDD cover 1
8 Front button 1 58 HDD cover F 1
9 Charge lens 1 59 HDD bracket 1
10 VGA cap 1 60 Screw M2.5X3-I 3 11  Keyboard SP mylar  1 61 HDD bracket mylar  1
12 Touchpad 1 62 Screw M3X3.8  1
13 Cable Touchpad board 1 63 Inverter module 1
14 Top case keyboard  Gasket 2 64 Hinge bracket L 1
15 Top mylar 1 65 Hinge bracket R 1
16 Touchpad kapton 1 66 Cable ZH2 AU 12.1 W/ O CCD1
17 Top case KB al foil 2 67 Screw M2X2.5-I 4
18 Screw M2X4-I 2 68 LCD bezel rubber 4
19 TP mylar 1 69 LCD rubber down 2
20 TP kapton 1 70 LCD bezel (AU) 1
21 Hinge cover L 1 71 LCD bezel logo 1
22 BU light mylar 1 72 Bezel mid rubber 2
23 Top sponge 1 74 Antenna 1
24 Hinge SP-L 1 75 LCD cover 1
25  Hinge SP-R 1 76 LCD cover shielding 1
26 Top case rubber 2 77 LCD pre coat cover 1
27 Function key 1 78 LCD cover protect 1
28 Hinge cover al foil 1 79 Ant cover protect 2
29 Hinge cover R 1 80 CCD front case 1
30 Power button 1 81 CCD lens 1
31 Hinge cover washer 1 82 Screw M1.6X3 I 1
32 Base case 1 83 CCD protect film 1
33 Base bezel R PCMCIA 1 84 CCD hinge 1
34 Base bezel L 1 85 Camera V-UBDOEM I 1
35 Base bezel F 1 86 CCD rear protect2 2
36 Battery button 2 87 Cable CCD assy 1
37 Battery latch L 1 88 CCD rear cover 1
38 Battery latch R 1 89 KB ZH2 1
39 Base rubber foot 4 90 CCD use label 1
40 HDD latch spring 1 91 LCD 1
41 Base protector mylar 1 92 Battery 3 cell 1
42 Speaker assy 1 93 Battery 6 cell 1
43 Audio gasket 1 
						

							84Chapter 6
44 USB mesh 1
45 Base flow mylar 1
46 Base rubber foot F 1
47 Base mesh 1
48 Screw M2X4-I 3
49 RAM door 1
50 Fixed screw M2.5 2
Item List
ItemDescriptionQ’tyItemDescriptionQ’ty