3Com Palmone V Organiser Instructions Manual
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Appendix B Page 183 Appendix B Frequently Asked Questions If you encounter a problem with your Palm V™ organizer, do not call Technical Support until you have reviewed the following list of frequently asked questions, and you have also reviewed the following: nThe README file and HelpNotes located in the folder where you installed the Palm™ Desktop software on your computer (or on your installation CD or diskettes) nThe Palm Desktop online Help nThe most recent Palm V organizer HelpNotes on your regional web site If you are still having problems, contact Technical Support. For US and International telephone numbers, see the Technical Support card that comes with your organizer. Note:Thousands of third-party add-on applications have been written for the Palm Computing ® platform. Unfortunately, we are not able to support such a large number of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher of that software. Software installation problems ProblemSolution When I install Palm™ Desktop software I get an error that a modem is attached to my serial port, but there is no modem attached.Take your organizer out of the cradle and install again.
Page 184 Frequently Asked Questions Operating problems ProblemSolution My organizer won’t turn on.Try each of these in turn: nPress the contrast control button and adjust the contrast. nRecharge the unit. If your organizer still does not operate, try a soft reset. See “Resetting your organizer” in Appendix A. I get a warning message telling me my organizer memory is full. nPurge Date Book and To Do List. This deletes To Do List items and past Date Book events from the memory of your organizer. See “Purging records” in Chapter 4. You may need to perform a HotSync ® operation to recover the memory. nDelete unused memos and records. If necessary, you can save these records. See “Deleting records” in Chapter 4. nIf you have installed additional applications on your organizer, remove them to recover memory. See “Removing applications” in Chapter 3. My organizer keeps turning itself off.Your organizer is designed to turn itself off after a period of inactivity. This period can be set at one, two, or three minutes. Check the Auto-off setting. See “General preferences” in Chapter 7. My organizer is not making any sounds.Check the System Sound setting. See “General preferences” in Chapter 7. My organizer has frozen. Perform a soft reset. See “Resetting your organizer” in Appendix A. I don’t see anything on my organizer’s screen.nChange the contrast settings. nCheck the battery power. If necessary, recharge the unit.
Appendix B Page 185 Tapping and writing problems ProblemSolution When I tap the buttons or screen icons, my organizer activates the wrong feature.Calibrate the screen. See “Digitizer preferences” in Chapter 7. When I tap the Menu icon , nothing happens.Not all applications or screens have menus. Try changing to a different application. I can’t get my organizer to recognize my handwriting.nFor your organizer to recognize handwriting input with the stylus, you need to use the Graffiti ® writing. See “Using Graffiti writing to enter data” in Chapter 2. nMake the Graffiti character strokes in the Graffiti writing area, not on the display part of the screen. nWrite Graffiti strokes for letters in the left-hand side, and the strokes for numbers in the right-hand side of the Graffiti writing area. nMake sure that Graffiti is not shifted into extended or punctuation modes. See “Using Graffiti writing to enter data” in Chapter 2.
Page 186 Frequently Asked Questions Application problems ProblemSolution I tapped the Today button, but it does not show the correct date.Your organizer is not set to the current date. Make sure the Set Date box in the General Preferences screen displays the current date. See “General preferences” in Chapter 7 for more information. I know I entered some records, but they do not appear in the application.nCheck the Categories pick list (upper- right corner of the screen). Choose All to display all of the records for the application. nCheck Security and make sure that the Private Records setting is set to Show private records. I am having problems listing memos the way I want to see them.nIf you cannot manually arrange the order of the memos in the List screen, check the Memo Preferences setting. Make sure that Sort by is set to Manual. nIf you choose to view your memos alphabetically on Palm Desktop software and then perform a HotSync operation, the memos on your organizer still appear in the order defined in the Memo Preferences setting. In other words, the sort settings that you use with Palm Desktop software are not transferred to your organizer. I created an event in Date Book, but it doesn’t appear in the Week View.In the Week View, you cannot select overlapping events that have the same start time. If you have two or more events with the same start time, choose the Day View for the particular day to see the overlapping events.
Appendix B Page 187 HotSync problems ProblemSolution I cannot do a HotSync operation; what should I check to make sure I am doing it correctly?nCheck the Windows tray to make sure the HotSync Manager is running. If it is not, open Palm Desktop software. nClick the HotSync Manager, choose Setup and click the Local tab. Check the Serial Port setting displays the correct COM port where your cradle is attached. nMake sure the cradle is connected securely. I did a HotSync operation, but one of my applications did not synchronize.nClick the HotSync Manager and choose Custom. Check the correct conduit is active. I am using Outlook as my PIM, but I cannot do a HotSync operation.nClick the HotSync Manager and choose Custom. Check the correct conduit is active. nCheck the correct conduit is installed. Reinstall the HotSync Manager and make sure the correct conduit is selected. I cannot launch the HotSync Manager.nMake sure you are not running another program, such as America Online, CompuServe, or WinFax, that uses the serial port you selected in the Setup dialog box. nReinstall the Palm Desktop software.
Page 188 Frequently Asked Questions I tried to do a local HotSync operation, but it did not complete successfully.Try each of these in turn: nMake sure HotSync Manager is running. If HotSync Manager is running, exit and restart it. nMake sure you selected Local from the HotSync Manager menu or the Palm Desktop software menu. nCheck the cable connection between the cradle and the serial port on your computer. nMake sure you selected the correct serial port on the Local tab in the Setup dialog. It should be set to the port where you connected the cradle. nTry a lower baud rate setting on the Local tab in the Setup dialog. nMake sure you are not running another program, such as America Online, CompuServe, or WinFax, that uses the serial port you selected in the Setup dialog box. nRead the HotSync Log for the user account for which you are performing a HotSync operation. nMake sure your organizer is seated in the cradle correctly. nMake sure the gold-plated connectors on the cradle and your organizer are clean. Use a pencil eraser to clean them.
Appendix B Page 189 I tried to do a modem HotSync operation, but it did not complete successfully.Check the following on your computer: nMake sure your computer is turned on and that it does not shut down automatically as part of an energy- saving feature. nMake sure the modem connected to your computer is turned on and is connected to the outgoing phone line. nMake sure Modem is checked in the HotSync Manager menu. nMake sure the modem you are using with your organizer has an on-off switch. Your organizer cannot “wake up” a modem that has an auto-off feature. nMake sure the modem is connected properly to a serial port on your computer and is connected to the incoming phone line. nConfirm that the Setup String in the Setup dialog box configures your modem correctly. You may need to select a different Modem Type or enter a custom Setup String. Most modems have a Setup String that causes them to send initial connection sounds to a speaker. You can use these sounds to check the modem connection. nConfirm that the Speed setting in the Setup dialog box is appropriate for your modem. nIf you have problems using the As Fast As Possible option or a specific speed, try using a slower speed. nMake sure you selected Modem from the HotSync Manager menu. nMake sure you are not running another program, such as America Online, CompuServe, or WinFax, that uses the serial port you selected in the Setup dialog box.
Page 190 Frequently Asked Questions I tried to do a modem HotSync operation, but it did not complete successfully. (continued)nMake sure your modem resets before you try again. (Turn off your modem, wait a minute, then turn it back on.) Check the following on your organizer: nConfirm that your modem is turned on. nMake sure the dialing instruction dials the correct phone number. nIf you need to dial an outside line prefix, make sure you selected the Dial Prefix option on your organizer and entered the correct code. nIf the telephone line you are using has Call Waiting, make sure you selected the Disable call waiting option under Modem Sync Phone Setup on your organizer and entered the correct code. nMake sure the telephone line you are using is not noisy, which can interrupt communications. nMake sure your modem resets before you try again. (Turn off your modem, wait a minute, then turn it back on.)
Appendix B Page 191 Beaming problems Recharging problems ProblemSolution I cannot beam data to another Palm Computing ® connected organizer. nConfirm that your organizer and the other Palm V organizer are between ten centimeters (approximately 4) and one meter (approximately 39) apart, and that the path between the two devices is clear of obstacles. Beaming distance to other Palm Computing ® connected organizers may be different. n Move your organizer closer to the receiving device. When someone beams data to my organizer, I get a message telling me it is out of memory.n Your organizer requires at least twice the amount of memory available as the data you are receiving. For example, if you are receiving a 30K application, you must have at least 60K free. ProblemSolution When I place my Palm V organizer in the cradle, the cradle light does not go on.nConfirm that your organizer is well seated in the cradle. nConfirm that your recharger cable is properly connected to the back of the cradle’s serial (COM) port connector that plugs into your computer. nConfirm that your recharger is plugged into an AC outlet and that the AC outlet has power.
Page 192 Frequently Asked Questions Password problems ProblemSolution I forgot the password, and my organizer is not locked.You can use Security to delete the password. If you do this, your organizer deletes all entries marked as private. You can, however, perform a HotSync operation before you delete the password: the HotSync process backs up all entries, whether or not they are marked private. In this case, the following procedure restores your private entries and lets you access them: 1. Use the Palm Desktop software and the cradle to synchronize your data. 2. Tap Forgotten Password in Security to remove the password and delete all private records. 3. Perform a HotSync operation to syn- chronize your data and restore the private records by transferring them from your computer to your organizer. I forgot the password and my organizer is locked.nIf you assign a password and lock your organizer, you must perform a hard reset to continue using your it. See “Performing a hard reset” in Appendix A for more information.