3Com Palm V Organiser Instructions Manual

Appendix A Page 193
3. Select the appropriate user name from the list.
4. Select an application in the Conduit list.
5. Click Change.
6. Select Desktop overwrites handheld.
Note:Changing the HotSync setting from the default affects 
only the next HotSync operation. Thereafter, the HotSync 
Actions revert to their default settings. To use a new 
setting on an ongoing basis, select the Set As Default box. 
Thereafter, whatever you selected as the default setting is 
used when you click the Default button...

Page 194  Maintaining Your Organizer 

Appendix B Page 195
Appendix B
Frequently Asked Questions
If you encounter a problem with your Palm V™ organizer, do not call 
Technical Support until you have reviewed the following list of 
frequently asked questions, and you have also reviewed the 
following:
nThe README file and HelpNotes located in the folder where you 
installed the Palm™ Desktop software on your computer (or on 
your installation CD or diskettes) 
nThe Palm Desktop online Help
nThe most recent Palm V organizer HelpNotes on your...

Page 196  Frequently Asked Questions
Operating problems
ProblemSolution
I don’t see anything 
on my organizer’s 
screen.Try each of these in turn:
nPress the contrast control button and 
adjust the contrast.
nRecharge the unit. If your organizer still 
does not operate, try a soft reset. See 
“Resetting your organizer” in 
Appendix A.
I get a warning 
message telling me 
my organizer 
memory is full. nPurge Date Book and To Do List. This 
deletes To Do List items and past Date 
Book events from the...

Appendix B Page 197
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, my organizer 
activates the wrong 
feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 7.
When I tap the Menu 
icon  , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
organizer to 
recognize my 
handwriting.nFor your organizer to recognize 
handwriting input with the stylus, you 
need to use Graffiti
® writing....

Page 198  Frequently Asked Questions
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your organizer is not set to the current date. 
Make sure the Set Date box in the General 
Preferences screen displays the current 
date. See “General preferences” in Chapter 
7 for more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-
right corner). Choose All to display all 
of the...

Appendix B Page 199
HotSync problems
ProblemSolution
I cannot do a 
HotSync operation; 
what should I check 
to make sure I am 
doing it correctly?nCheck the Windows system tray to 
make sure the HotSync Manager is 
running. If it is not, open Palm Desktop 
software.
nClick the HotSync Manager, choose 
Setup and click the Local tab. Check 
that the Serial Port setting displays the 
correct COM port where your cradle is 
attached.
nMake sure the cradle is connected 
securely.
I did a HotSync 
operation,...

Page 200  Frequently Asked Questions
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully.Try each of these in turn:
nMake sure HotSync Manager is 
running. If HotSync Manager is 
running, exit, and restart it. 
nMake sure you selected Local from the 
HotSync Manager menu or the Palm 
Desktop software menu.
nCheck the cable connection between the 
cradle and the serial port on your 
computer.
nMake sure you selected the correct 
serial port on the Local tab in the Setup...

Appendix B Page 201
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on 
and that it does not shut down 
automatically as part of an energy-
saving feature.
nMake sure the modem connected to your 
computer is turned on and is connected 
to the outgoing phone line. 
nMake sure Modem is checked in the 
HotSync Manager menu.
nMake sure the modem you are using 
with your organizer has an on-off switch....

Page 202  Frequently Asked Questions
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully. 
(continued)Check the following on your organizer:
nConfirm that the telephone cable is 
securely attached to your modem.
nMake sure the dialing instruction dials 
the correct phone number. 
nIf you need to dial an outside line prefix, 
make sure you selected the Dial Prefix 
option on your organizer and entered the 
correct code.
nIf the telephone line you are using has 
Call Waiting,...