3Com Palm V Organiser Instructions Manual
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Appendix A Page 193 3. Select the appropriate user name from the list. 4. Select an application in the Conduit list. 5. Click Change. 6. Select Desktop overwrites handheld. Note:Changing the HotSync setting from the default affects only the next HotSync operation. Thereafter, the HotSync Actions revert to their default settings. To use a new setting on an ongoing basis, select the Set As Default box. Thereafter, whatever you selected as the default setting is used when you click the Default button in the Custom dialog. 7. Click OK. 8. Repeat steps 4 through 7 to change conduit settings for other applications. 9. Click Done to activate your settings. 10. Perform a HotSync operation.
Appendix B Page 195 Appendix B Frequently Asked Questions If you encounter a problem with your Palm V™ organizer, do not call Technical Support until you have reviewed the following list of frequently asked questions, and you have also reviewed the following: nThe README file and HelpNotes located in the folder where you installed the Palm™ Desktop software on your computer (or on your installation CD or diskettes) nThe Palm Desktop online Help nThe most recent Palm V organizer HelpNotes on your regional web site If you are still having problems, contact Technical Support. For US and International telephone numbers, see the Technical Support card that comes with your organizer. Note:Thousands of third-party add-on applications have been written for the Palm Computing ® platform. Unfortunately, we are not able to support such a large number of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher of that software. Software installation problems ProblemSolution When I install Palm Desktop software I get an error that a modem is attached to my serial port, but there is no modem attached.Take your organizer out of the cradle and install again.
Page 196 Frequently Asked Questions Operating problems ProblemSolution I don’t see anything on my organizer’s screen.Try each of these in turn: nPress the contrast control button and adjust the contrast. nRecharge the unit. If your organizer still does not operate, try a soft reset. See “Resetting your organizer” in Appendix A. I get a warning message telling me my organizer memory is full. nPurge Date Book and To Do List. This deletes To Do List items and past Date Book events from the memory of your organizer. See “Purging records” in Chapter 4. You may need to perform a HotSync ® operation to recover the memory. nDelete unused memos and records. If necessary, you can save these records. See “Deleting records” in Chapter 4. nIf you have installed additional applications on your organizer, remove them to recover memory. See “Removing applications” in Chapter 3. My organizer keeps turning itself off.Your organizer is designed to turn itself off after a period of inactivity. This period can be set at one, two, or three minutes. Check the Auto-off setting. See “General preferences” in Chapter 7. My organizer is not making any sounds.Check the System Sound setting. See “General preferences” in Chapter 7. My organizer has frozen. Perform a soft reset. See “Resetting your organizer” in Appendix A.
Appendix B Page 197 Tapping and writing problems ProblemSolution When I tap the buttons or screen icons, my organizer activates the wrong feature.Calibrate the screen. See “Digitizer preferences” in Chapter 7. When I tap the Menu icon , nothing happens.Not all applications or screens have menus. Try changing to a different application. I can’t get my organizer to recognize my handwriting.nFor your organizer to recognize handwriting input with the stylus, you need to use Graffiti ® writing. See “Using Graffiti writing to enter data” in Chapter 2. nMake the Graffiti character strokes in the Graffiti writing area, not on the display part of the screen. nWrite Graffiti strokes for letters in the left-hand side, and the strokes for numbers in the right-hand side of the Graffiti writing area. nMake sure that Graffiti is not shifted into extended or punctuation modes. See “Using Graffiti writing to enter data” in Chapter 2. nSee “Graffiti tips” in Chapter 2 for tips on increasing your accuracy when you write Graffiti characters.
Page 198 Frequently Asked Questions Application problems ProblemSolution I tapped the Today button, but it does not show the correct date.Your organizer is not set to the current date. Make sure the Set Date box in the General Preferences screen displays the current date. See “General preferences” in Chapter 7 for more information. I know I entered some records, but they do not appear in the application.nCheck the Categories pick list (upper- right corner). Choose All to display all of the records for the application. nCheck Security and confirm that Private Records is set to Show private records. nIn To Do List, tap Show and see if Show Only Due Items is selected. I am having problems listing memos the way I want to see them.nIf you cannot manually arrange the order of the memos in the List screen, check the Memo Preferences setting. Make sure that Sort by is set to Manual. nIf you choose to view your memos alphabetically on Palm Desktop software and then perform a HotSync operation, the memos on your organizer still appear in the order defined in the Memo Preferences setting. In other words, the sort settings you use with Palm Desktop software are not transferred to your organizer. I created an event in Date Book, but it doesn’t appear in the Week View.In the Week View, you cannot select overlapping events that have the same start time. If you have two or more events with the same start time, choose the Day View to see the overlapping events. I entered the euro symbol, but after a HotSync operation it doesn’t appear in my desktop software.You must have fonts that include the euro symbol on your desktop computer. Check these web sites for additional information: http://www.microsoft.com/windows/euro.asp http://til.info.apple.com/techinfo.nsf/artnum/n22222
Appendix B Page 199 HotSync problems ProblemSolution I cannot do a HotSync operation; what should I check to make sure I am doing it correctly?nCheck the Windows system tray to make sure the HotSync Manager is running. If it is not, open Palm Desktop software. nClick the HotSync Manager, choose Setup and click the Local tab. Check that the Serial Port setting displays the correct COM port where your cradle is attached. nMake sure the cradle is connected securely. I did a HotSync operation, but one of my applications did not synchronize.nClick the HotSync Manager and choose Custom. Check that the correct conduit is active. I am using Outlook as my PIM, but I cannot do a HotSync operation.nClick the HotSync Manager and choose Custom. Check that the correct conduit is active. nCheck that the correct conduit is installed. Reinstall the HotSync Manager and make sure the correct conduit is selected. I cannot launch the HotSync Manager.nMake sure you are not running another program, such as America Online, CompuServe, or WinFax, that uses the serial port you selected in the Setup dialog box. nReinstall the Palm Desktop software.
Page 200 Frequently Asked Questions I tried to do a local HotSync operation, but it did not complete successfully.Try each of these in turn: nMake sure HotSync Manager is running. If HotSync Manager is running, exit, and restart it. nMake sure you selected Local from the HotSync Manager menu or the Palm Desktop software menu. nCheck the cable connection between the cradle and the serial port on your computer. nMake sure you selected the correct serial port on the Local tab in the Setup dialog. It should be set to the port where you connected the cradle. nTry a lower baud rate setting on the Local tab in the Setup dialog. nMake sure you are not running another program, such as America Online, CompuServe, or WinFax, that uses the serial port you selected in the Setup dialog box. nRead the HotSync Log for the user account for which you are performing a HotSync operation. nMake sure your organizer is seated in the cradle correctly. nMake sure the gold-plated connectors on the cradle and your organizer are clean. Use a pencil eraser to clean them.
Appendix B Page 201 I tried to do a modem HotSync operation, but it did not complete successfully.Check the following on your computer: nMake sure your computer is turned on and that it does not shut down automatically as part of an energy- saving feature. nMake sure the modem connected to your computer is turned on and is connected to the outgoing phone line. nMake sure Modem is checked in the HotSync Manager menu. nMake sure the modem you are using with your organizer has an on-off switch. Your organizer cannot “wake up” a modem that has an auto-off feature. nMake sure the modem is connected properly to a serial port on your computer and is connected to the incoming phone line. nConfirm that the Setup String in the Setup dialog box configures your modem correctly. You may need to select a different Modem Type or enter a custom Setup String. Most modems have a Setup String that causes them to send initial connection sounds to a speaker. You can use these sounds to check the modem connection. nConfirm that the Speed setting in the Setup dialog box works for your modem. nIf you have problems using the As Fast As Possible option or a specific speed, try using a slower speed. nMake sure you are not running another program, such as WinFax, CompuServe, or America Online that uses the serial port you selected in the Setup dialog box. nMake sure your modem resets before you try again. (Turn off your modem, wait a minute, then turn it back on.)
Page 202 Frequently Asked Questions I tried to do a modem HotSync operation, but it did not complete successfully. (continued)Check the following on your organizer: nConfirm that the telephone cable is securely attached to your modem. nMake sure the dialing instruction dials the correct phone number. nIf you need to dial an outside line prefix, make sure you selected the Dial Prefix option on your organizer and entered the correct code. nIf the telephone line you are using has Call Waiting, make sure you selected the Disable call waiting option under Modem Sync Phone Setup on your organizer and entered the correct code. nMake sure the telephone line you are using is not noisy, which can interrupt communications. nCheck the batteries in your modem and replace them if necessary. I can’t perform an IR HotSync operation.nBe sure the HotSync Manager is running and the Serial Port for local operations is set to the simulated port for infrared communication. nOn your organizer, be sure the HotSync application is set to Local, with the option IR to a PC/Handheld. nBe sure the IR port of your organizer is aligned directly opposite to, and within a few inches of, the infrared device of your computer. nIR HotSync operations do not work after you receive a low battery warning. Check the battery power of your organizer. Recharge the internal battery. My organizer appears to freeze when I place it near my computer.Move your organizer away from the computer’s infrared port.