Xerox WorkCentre 3210N User Manual

							70 _Troubleshooting
Exit misfeed
1.Remove any remaining pages from the ADF.
2. Seize the misfeed paper, and remove the paper from the document 
output tray by carefully pulling it to the right using both hands.
3. Load the removed pages back into the ADF.
Roller misfeed
1.Open the scanner lid.
2. Seize the misfeed paper, and remove the paper from the feed area by 
carefully pulling it to the right using both hands.
3. Close the scanner lid. Then load the removed pages back into the ADF.
CLEARING PAPER JAMS
When a paper jam occurs, the warning message appears on the display 
screen. Refer to the table below to locate and clear the paper jam.
In the paper feed area 
If paper is jammed in the paper feed area, follow the next steps to release 
the jammed paper. 
1.Pull the tray open. 
2. Remove the jammed paper by gently pulling it straight out as shown 
below.
If the paper does not move when you pull, or if you do not see the paper 
in this area, check In the print cartridge area.
MESSAGELOCATION OF JAMGO TO
Paper Jam 0
Open/Close Door In the paper feed area or 
inside the machine
Page 70, Page 71
Paper Jam 1
Open/Close DoorInside the machine Page 71
Paper Jam 2
Check Inside
Inside the machine or in 
the fuser area
Page 71
Duplex Jam 0
Check InsideInside the machine Page 71
Duplex Jam 1
Open/Close DoorIn the paper feed area or 
inside the machine
Page 71
Some messages may not appear in the display depending on options 
or models. 
To avoid tearing the paper, pull the jammed paper out gently and 
slowly. Follow the instructions in the following sections to clear the 
jam. 
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							Troubleshooting_71
3.Insert the tray back into the machine. Printing automatically resumes.
In the manual tray
When you print using the manual tray and the machine detects that there is 
either no paper or that the paper has been improperly loaded, follow the 
next steps to release the jammed paper.
1.Check if the paper is stuck in the feeding area, and if so, pull it out gently 
and slowly.
2.Load a paper into the  manual tray.
3. Open the front cover and close it. The machine will resume printing.
In the print cartridge area
If paper is jammed in the print cartridge area, follow the next steps to 
release the jammed paper.
1.Open the front cover and pull the print cartridge out
2. Remove the jammed paper by gently pulling it straight out as shown 
below.
 
3.Replace the print cartridge and close the front cover. Printing 
automatically resumes.
In the paper exit area
If paper is jammed in the paper exit area, follow the next steps to release 
the jammed paper.
1.If a long portion of the paper is visible, pull it straight out. Open and close 
the front cover firmly. The machine will resume printing.
If you cannot find the jammed paper, or if there is any resistance 
removing the paper, stop pulling and go to step 2.
2. Open the rear cover.
3. Pull the guide rear on each side down and carefully take the jammed 
paper out of the machine. Return the guide rear to its original position.
4. Close the rear cover. Printing automatically resumes.
In the duplex unit area
If the duplex unit is not inserted correctly, paper jam may occur. Make sure 
that the duplex unit is inserted correctly.
1.Pull the duplex unit out of the machine.
If the front cover is not completely closed, the machine will not 
operate.
1Rear guide
1duplex unit
1
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							72 _Troubleshooting
2.Remove the jammed paper from the duplex unit.
If the paper does not come out with the duplex unit, remove the paper 
from the bottom of the machine.
If you cannot find the jammed paper, or if there is any resistance 
removing the paper, stop pulling and go to step 3.
3. Open the rear cover.
4. Pull the guide rear on each side down and remove the paper. Return the 
guide rear to its original position.
5. Close the rear cover. Printing automatically resumes.In the optional tray
If paper is jammed in the optional Tray, follow the next steps to release the 
jammed paper.
1.Pull the optional tray open. 
2. If you see the jammed paper, remove the paper from the machine by 
gently pulling it straight out as shown below.
If you cannot find the jammed paper, or if there is any resistance 
removing the paper, stop pulling and go to step 3.
3. Pull the tray half.
4. Remove the jammed paper by gently pulling the paper straight up and 
out. 
5. Insert the trays back into the machine. Printing automatically resumes.
1Guide rear
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							Troubleshooting_73
UNDERSTANDING DISPLAY MESSAGES
Messages appear on the control panel display to indicate the machine’s 
status or errors. Refer to the tables below to understand the messages’ 
meaning and correct the problem if necessary. Messages and their 
meanings are listed in alphabetical order. 
• xxx indicates the media type.
• yyy indicates the tray.
• If the message is not in the table, cycle the power and try the 
printing job again. If the problem persists, call for service.
• Some messages may not appear in the display depending on  options or models. 
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
[COMM. Error]  The machine has a 
communication 
problem. Ask the sender to try 
again.
[Incompatible] 
The machine has 
received a fax from 
which is registered as 
a junk fax. The received fax data will 
be deleted.
Reconfirm junk fax setup. 
See page 55
[Line Error] 
Your machine cannot 
connect with the 
receiving fax machine 
or has lost contact 
because of a problem 
with the phone line. Try again. If the problem 
persists, wait an hour or so 
for the line to clear and try 
again.
Or, turn the ECM mode 
on. See page 54.
[No Answer] 
The receiving fax 
machine has not 
answered after 
several redial 
attempts. Try again. Make sure that 
the receiving machine is 
operational.
[Stop Pressed]
Stop/Clear has 
been pressed during 
an operation. Try again.
[yyy]
Paper Empty
There is no paper in 
the tray.
Load paper in the tray.
[yyy] 
Paper MismatchThe paper size 
specified in the printer 
properties does not 
match the paper you 
are loading. Load the correct paper in 
the tray.
Cancel? 
W
 Yes  X Your machine’s 
memory has become 
full while trying to 
store an original into 
memory. To cancel the fax job, 
press the 
OK button to 
accept  Yes. 
If you want to send those 
pages that have been 
successfully stored, press 
the  OK button to accept 
No . You should send the 
remaining pages later, 
when memory is available.
Connection Error Connection with the 
SMTP server failed. Check the server settings 
and the network cable.
Data Read Fail 
Check USB Mem.Time expired while 
reading data.
Try again.
Data Write Fail 
Check USB Mem.Storing to the USB 
memory failed.
Check the available USB 
memory space.
Document Jam
The loaded original 
has jammed in the 
ADF. Clear the jam. See page 
69.
Door Open
The front cover is not 
securely latched. Close the cover until it 
locks into place.
Duplex Jam 0
Check InsidePaper has jammed 
during duplex printing. 
This is applicable only 
to machines with this 
feature.  Clear the jam. 
See page 71.
Duplex Jam 1
Open/Close Door
Paper has jammed 
during duplex printing. 
This is applicable only 
to machines with this 
feature.  Clear the jam. 
See page 71.
Enter Again
You entered an 
unavailable item. Enter the correct item 
again.
File Format 
Not SupportedThe selected file 
format is not 
supported. Use the correct file format.
Group Not
Available 
You have tried to 
select a group location 
number where only a 
single location 
number can be used, 
such as when adding 
locations for a Multiple 
Send operation. Use a speed dial number 
or dial a number manually 
using the number keypad.
Install Toner
T The print cartridge is 
not installed.
Install the print cartridge.
Invalid Toner
T The print cartridge you 
have installed is not 
for your machine. Install the a Xerox-genuine 
print cartridge designed for 
your machine.
Line Busy 
The receiving fax 
machine did not 
answer or the line is 
already engaged. Try again after a few 
minutes.
Mail Exceeds
Server Support
The mail size is larger 
than the supported 
size by SMTP server. Divide your mail or reduce 
the resolution.
Main Motor
Locked
There is a problem in 
the main motor.
Open and then close the 
front cover.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
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							74 _Troubleshooting
Memory Full The memory is full. Delete unnecessary fax 
jobs and retransmit after 
more memory becomes 
available. Alternatively, 
split the transmission into 
more than one operation.
Not AssignedThe speed button or 
speed dial number 
you tried to use has 
no number assigned 
to it. Enter the number 
manually using the 
number keypad or store 
the number or address.
One Page is 
Too Large
Single page data 
exceeds the 
configured mail size. Reduce the resolution and 
try again.
Operation Not
Assigned 
You are in the 
Add 
Page /Cancel Job  
operation, but there 
are no jobs stored. Check the display to see if 
there are any scheduled 
jobs.
Out-Bin Full|
Open/Close Door
The output tray of the 
machine is full of 
paper. Remove paper. Open the 
front cover and than close 
it.
Paper Jam 0
Open/Close Door
Paper has jammed in 
the feeding area of the 
tray. Clear the jam. See page 
70.
Paper Jam 1
Open/Close Door
Paper has jammed 
inside the machine.
Clear the jam. See page 
71.
Paper Jam 2
Check InsideSpecial print media 
has jammed in the 
paper exit area. Clear the jam. See page 
71.
Refilled Toner
T The print cartridge you 
have installed is not 
genuine or refilled. The print quality may get 
poor if the refilled print 
cartridge is installed, since 
its characteristics may 
significantly differ from the 
genuine. 
We recommend Xerox-
genuine print cartridge.
Replace Toner
T This message 
appears between 
Toner Empty
 and 
Toner Low  status. Replace the print cartridge 
with a new one. See page 
65.
Replace 
[xxx] Soon
The life of the part 
expires soon.
See page 66 and call for 
service.
Retry Redial?  
The machine is 
waiting for a specified 
time interval to redial 
a previously busy 
station. You can press 
OK to 
immediately redial, or 
Stop/Clear  to cancel 
the redial operation.
Send Error
(AUTH) There is a problem in 
SMTP authentication.
Configure the 
authentication setting.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
Send Error
(DNS) There is a problem in 
DNS.
Configure the DNS setting.
Send Error
(POP3)There is a problem in 
POP3.
Configure the POP3 
setting.
Send Error
(SMTP)There is a problem in 
SMTP.
Change to the available 
server.
Send Error
(Wrong Config)There is a problem on 
the network interface 
card. Configure your network 
interface card correctly.
Toner Empty
T The print cartridge has 
run out. The machine 
stops printing.
Press 
OK to toggle 
the message to Stop  
or  Continue .
W  Stop  X   You can select the option 
among 
Stop or Continue  
with the left/right arrow. 
If you select  Stop by 
pressing  OK on the control 
panel, the machine stops 
printing. If you select 
Continue, the machine 
keeps printing, but the 
quality cannot be 
guaranteed. 
If you do not select any, 
the machine will work as 
Stop  is selected.
Replace the print cartridge 
with a new one. See page 
65. 
Toner Exhausted
T The lifespan of the 
print cartridge which 
the arrow indicates is 
reached. This message appears 
when the toner is 
completely empty, and 
your machine stops 
printing. Replace the 
corresponding print 
cartridge with a Xerox-
genuine cartridge. See 
page 65.
Toner Low
T The corresponding 
print cartridge is 
almost empty. Take out the print cartridge 
and thoroughly shake it. 
By doing this, you can 
temporarily reestablish 
printing operations.
Updating Data
Please Wait...
This message 
appears when there is 
a change in the 
system setting or 
when you back up a 
data. Do not turn the power off 
when this message is 
showing. Changes may 
not be saved and datas 
can be lost.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
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							Troubleshooting_75
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the problem is 
corrected. If the problem persists, call for service.
Paper feeding  Printing problems
CONDITIONSUGGESTED SOLUTIONS
Paper is jammed 
during printing.
Clear the paper jam. See page 69.
Paper sticks 
together.
• Ensure there is not too much paper in the tray. 
The tray can hold up to 250 sheets of paper, 
depending on the thickness of your paper.
• Make sure that you are using the correct type  of paper. See page 38.
• Remove paper from the tray and flex or fan the  paper.
• Humid conditions may cause some paper to 
stick together.
Multiple sheets of 
paper do not feed. • Different types of paper may be stacked in the 
tray. Load paper of only one type, size, and 
weight.
• If multiple sheets have caused a paper jam,  clear the paper jam. See page 69.
Paper does not feed 
into the machine. • Remove any obstructions from inside the 
machine.
• Paper has not been loaded correctly. Remove 
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove  excess paper from the tray.
• The paper is too thick. Use only paper that  meets the specifications required by the 
machine. See page 33.
• If an original does not feed into the machine,  the ADF rubber pad may require to be 
replaced. See page 66.
The paper keeps 
jamming. • There is too much paper in the tray. Remove 
excess paper from the tray. If you are printing 
on special materials, use the 
manual tray.
• An incorrect type of paper is being used. Use  only paper that meets the specifications 
required by the machine. See page 33.
• There may be debris inside the machine. Open  the front cover and remove the debris.
• If an original does not feed into the machine,  the ADF rubber pad may require to be 
replaced. See page 66.
Envelopes skew or 
fail to feed correctly. Ensure the paper guides are against both sides of 
the envelopes.
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
The machine 
does not 
print. The machine is not 
receiving power.
Check the power cord 
connections. Check the power 
switch and the power source.
The machine is not 
selected as the 
default printer. Select Xerox WorkCentre 3210 or 
WorkCentre 3220 as your default 
printer in your Windows.
• Check the machine for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. See page 70.
• No paper is loaded. Load paper. See page 37.
• The print cartridge is not installed. Install the print  cartridge.
• If a system error occurs, contact your service  representative.
The connection 
cable between the 
computer and the 
machine is not 
connected properly. Disconnect the printer cable and 
reconnect it.
The connection 
cable between the 
computer and the 
machine is 
defective. If possible, attach the cable to 
another computer that is working 
properly and print a job. You can 
also try using a different printer 
cable.
The port setting is 
incorrect. Check the Windows printer setting 
to make sure that the print job is 
sent to the correct port. If the 
computer has more than one port, 
make sure that the machine is 
attached to the correct one.
The machine may 
be configured 
incorrectly.  Check the printer properties to 
ensure that all of the print settings 
are correct. 
The printer driver 
may be incorrectly 
installed. Repair the printer software. See 
the 
Software section.
The machine is 
malfunctioning. Check the display message on 
the control panel to see if the 
machine is indicating a system 
error.
The document size 
is so big that the 
hard disk space of 
the computer is not 
enough to access 
the print job. Get more hard disk space and 
print the document again.
The machine 
selects print 
materials 
from the 
wrong paper 
source.The paper source 
selection in the 
printer properties 
may be incorrect.
For many software applications, 
the paper source selection is 
found under the 
Thin Paper tab 
within the printer properties. 
Select the correct paper source. 
See the printer driver help screen.
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							76 _Troubleshooting
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear the 
problem.
A print job is 
extremely 
slow.The job may be very 
complex.
Reduce the complexity of the 
page or try adjusting the print 
quality settings.
Half the page 
is blank.The page orientation 
setting may be 
incorrect. Change the page orientation in 
your application. See the printer 
driver help screen.
The paper size and 
the paper size 
settings do not 
match. Ensure that the paper size in the 
printer driver settings matches the 
paper in the tray.
Or, ensure that the paper size in 
the printer driver settings matches 
the paper selection in the 
software application settings you 
use.
The machine 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.The printer cable is 
loose or defective.
Disconnect the printer cable and 
reconnect. Try a print job that you 
have already printed successfully. 
If possible, attach the cable and 
the machine to another computer 
and try a print job that you know 
works. Finally, try a new printer 
cable.
The wrong printer 
driver was selected. Check the application’s printer 
selection menu to ensure that 
your machine is selected.
The software 
application is 
malfunctioning. Try printing a job from another 
application.
The operating 
system is 
malfunctioning. Exit Windows and reboot the 
computer. Turn the machine off 
and then back on again.
Pages print, 
but are blank.
The print cartridge is 
defective or out of 
toner. Redistribute the toner, if 
necessary. See page 64.
If necessary, replace the print 
cartridge.
The file may have 
blank pages. Check the file to ensure that it 
does not contain blank pages.
Some parts, such as 
the controller or the 
board, may be 
defective. Contact a service representative.
The printer 
does not 
print PDF file 
correctly. 
Some parts 
of graphics, 
text, or 
illustrations 
are missing.Incompatibility 
between the PDF 
file and the Acrobat 
products.
Printing the PDF file as an image 
may solve this problem. Turn on 
Print As Image
 from the Acrobat 
printing options.
It will take longer to print 
when you print a PDF file 
as an image.
CONDITIONPOSSIBLE CAUSESUGGESTED SOLUTIONS
The print 
quality of 
photos is not 
good. Images 
are not clear. The resolution of the 
photo is very low. 
Reduce the photo size. If you 
increase the photo size in the 
software application, the 
resolution will be reduced. 
The machine 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.If you are under the 
DOS environment, 
the font setting for 
your machine may 
be set incorrectly.
Suggested solutions: Change the 
font setting. See Changing the 
font setting on page 31.
Before 
printing, the 
machine 
emits vapor 
near the 
output tray.Using damp paper 
can cause vapor 
during printing.
This is not a problem. Just keep 
printing.
CONDITIONSUGGESTED SOLUTIONS
Light or faded printIf a vertical white streak or faded area appears on 
the page:
• The toner supply is low. You may be able to 
temporarily extend the print cartridge life. See 
page 65. If this does not improve the print 
quality, install a new print cartridge.
• The paper may not meet paper specifications;  for example, the paper is too moist or too 
rough. See page 33.
• If the entire page is light, the print resolution  setting is too low. Adjust the print resolution. 
See the help screen of the printer driver.
• A combination of faded or smeared defects  may indicate that the print cartridge needs 
cleaning.
• The surface of the LSU part inside the machine  may be dirty. Clean the LSU, contact a service 
representative.
Toner specks• The paper may not meet specifications; for example, the paper is too moist or too rough. 
See page 33.
• The paper path may need cleaning. See  Cleaning the inside on page 62.
CONDITIONPOSSIBLE CAUSESUGGESTED SOLUTIONS
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
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							Troubleshooting_77
DropoutsIf faded areas, generally rounded, occur randomly 
on the page:
• A single sheet of paper may be defective. Try 
reprinting the job.
• The moisture content of the paper is uneven or 
the paper has moist spots on its surface. Try a 
different brand of paper. See page 33.
• The paper lot is bad. The manufacturing 
processes can cause some areas to reject 
toner. Try a different kind or brand of paper.
• Change the printer option and try again. Go to 
printer properties, click  Paper tab, and set type 
to Thick Paper . Refer to the Software section  
for details.
If these steps do not correct the problem, contact a 
service representative.
White Spots  White spots appear on the page:
• The paper is too rough and a lot of dirt from the 
paper falls to the inner devices within the 
machine, which means the transfer belt may be 
dirty. Clean the inside of your machine. Contact 
a service representative.
• The paper path may need cleaning. Contact a 
service representative.
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the print cartridge has probably been scratched. Remove the print 
cartridge and install a new one. See page 65.
If white vertical streaks appear on the page:
• The surface of the LSU part inside the machine  may be dirty. Clean the LSU, contact a service 
representative.
Color or Black 
backgroundIf the amount of background shading becomes 
unacceptable:
• Change to a lighter weight paper. See page 33.
• Check the machine’s environment: very dry (low humidity) or high humidity (higher than 
80% RH) conditions can increase the amount 
of background shading.
• Remove the old print cartridge and install a new  one. See page 65.
Toner smear• Clean the inside of the machine. See page 62.
• Check the paper type and quality. See page 33.
• Remove the print cartridge and install a new 
one. See page 65.
CONDITIONSUGGESTED SOLUTIONS
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side of 
the page at even intervals:
• The print cartridge may be damaged. If a 
repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge. After the printout, if you still have the 
same problems, remove the print cartridge and 
install a new one. See page 65.
• Parts of the machine may have toner on them.  If the defects occur on the back of the page, the 
problem will likely correct itself after a few more 
pages.
• The fusing assembly may be damaged.  Contact a service representative.
Background scatterBackground scatter results from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing with a different batch of paper. Do not open packages 
of paper until necessary so that the paper does 
not absorb too much moisture.
• If background scatter occurs on an envelope, 
change the printing layout to avoid printing over 
areas that have overlapping seams on the 
reverse side. Printing on seams can cause 
problems.
• If background scatter covers the entire surface  area of a printed page, adjust the print 
resolution through your software application or 
the printer properties.
Misformed 
characters• If characters are improperly formed and 
producing hollow images, the paper stock may 
be too slick. Try a different paper. See page 33.
• If characters are improperly formed and 
producing a wavy effect, the scanner unit may 
need service. For service, contact a service 
representative.
Page skew• Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 33.
• Ensure that the paper or other material is loaded correctly and the guides are not too tight or too 
loose against the paper stack.
CONDITIONSUGGESTED SOLUTIONS
A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
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							78 _Troubleshooting
Copying problems
Curl or wave• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high temperature and humidity can cause paper curl. 
See page 33.
• Turn over the stack of paper in the tray. Also try  rotating the paper 180° in the tray.
Wrinkles or creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 33.
• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.
Back of printouts 
are dirty• Check for leaking toner. Clean the inside of the 
machine. See page 62.
Solid Color or 
Black pages• The print cartridge may not be installed properly. Remove the cartridge and reinsert it.
• The print cartridge may be defective and need  replacing. Remove the print cartridge and install 
a new one. See page 65.
• The machine may require repair. Contact a  service representative.
Loose toner• Clean the inside of the machine. See page 62.
• Check the paper type and quality. See page 33.
• Remove the print cartridge and install a new one. See page 65.
• If the problem persists, the machine may require 
repair. Contact a service representative.
CONDITIONSUGGESTED SOLUTIONS
A
Character VoidsCharacter voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another type of transparency. Because of the 
composition of transparencies, some character 
voids are normal. 
• You may be printing on the wrong surface of  the paper. Remove the paper and turn it 
around. 
• The paper may not meet paper specifications.  See page 33.
Horizontal stripesIf horizontally aligned black streaks or smears 
appear:
• The print cartridge may be installed improperly. Remove the cartridge and reinsert it.
• The print cartridge may be defective. Remove  the print cartridge and install a new one. See 
page 65.
• If the problem persists, the machine may  require repair. Contact a service 
representative.
CurlIf the printed paper is curled or paper does not feed 
into the machine:
• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. 
• Change the printer option and try again. Go to 
printer properties, click Paper  tab, and set type 
to  Thin Paper . Refer to the  Software section  
for details.
•Use the Paper Stacking  function. See page 
38.
An unknown image 
repetitively appears 
on a next few 
sheets or loose 
toner, light print, or 
contamination 
occurs.Your printer is probably being used at an altitude of 
1,000 m (3,281 ft) or above.
The high altitude may affect the print quality such 
as loose toner or light imaging. You can set this 
option through  Printer Settings Utility  or Printer  
tab in printer driver’s properties. See page 29.
CONDITIONSUGGESTED SOLUTIONS
Copies are too light 
or too dark. Use 
Darkness  to darken or lighten the 
background of the copies.
Smears, lines, 
marks, or spots 
appears on copies. • If defects are on the original, use 
Darkness 
to lighten the background of your copies.
• If no defects are on the original, clean the  scan unit. See page 63.
Copy image is 
skewed. • Ensure that the original is face down on the 
scanner glass or face up in the ADF.
• Check that the copy paper is loaded 
correctly.
Blank copies print 
out. Ensure that the original is face down on the 
scanner glass or face up in the ADF.
CONDITIONSUGGESTED SOLUTIONS
A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
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							Troubleshooting_79
Scanning problems
Image rubs off the 
copy easily. • Replace the paper in the tray with paper 
from a new package.
• In high humidity areas, do not leave paper  in the machine for extended periods of 
time.
Frequent copy paper 
jams occur. • Fan the stack of paper, then turn it over in 
the tray. Replace the paper in the tray with 
a fresh supply. Check/adjust the paper 
guides, if necessary.
• Ensure that the paper is the proper paper 
weight. 80 g/m
2 (20 lb bond) paper is 
recommended.
• Check for copy paper or pieces of copy  paper remaining in the machine after a 
paper jam has been cleared.
print cartridge 
produces fewer 
copies than expected 
before running out of 
toner. • Your originals may contain pictures, solids, 
or heavy lines. For example, your originals 
may be forms, newsletters, books, or other 
documents that use more toner. 
• The machine may be turned on and off 
frequently. 
• The scanner lid may be left open while  copies are being made.
CONDITIONSUGGESTED SOLUTIONS
CONDITIONSUGGESTED SOLUTIONS
The scanner does 
not work. • Make sure that you place the original to be 
scanned face down on the scanner glass, or 
face up in the ADF.
• There may not be enough available memory  to hold the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.
• Check that the USB cable is connected 
properly.
• Make sure that the USB cable is not  defective. Switch the cable with a known 
good cable. If necessary, replace the cable.
• Check that the scanner is configured  correctly. Check scan setting in the 
application you want to use to make certain 
that the scanner job is being sent to the 
correct port.
The unit scans very 
slowly. • Check if the machine is printing received 
data. If so, scan the document after the 
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode  because of the large amount of memory 
required to analyze and reproduce the 
scanned image. Set your computer to the 
ECP printer mode through BIOS setting. It will 
help to increase the speed. For details about 
how to set BIOS, refer to your computer 
user’s guide.
Message appears on 
your computer 
screen:
• “Device cant be set to the H/W 
mode you want.”
• “Port is being used  by another 
program.”
•“Port is Disabled.
• “Scanner is busy  receiving or 
printing data. 
When the current 
job is completed, 
try again.”
• “Invalid handle.”
• “Scanning has 
failed.” • There may be a copying or printing job in 
progress. When that job is complete, try your 
job again.
• The Selected port is currently being used.  Restart your computer and try again.
• The printer cable may be improperly 
connected or the power may be off.
• The scanner driver is not installed or the  operating environment is not set up properly.
• Ensure that the machine is properly  connected and the power is on, Then restart 
your computer.
• The USB cable may be improperly connected  or the power may be off.
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