Xerox Phaser 750DX User Manual

							50Phaser  750 Color Printer 
Jam at C
Caution
The Fuser is hot. To avoid personal injury, use caution or 
wait for the Fuser to cool before touching it.
1.Remove the Fuser:
a.Open the printerÕs front door.
b.To unlock the Fuser, turn the small blue thumbscrew 
counterclockwise.
c.At the lower left side of the Fuser, press the safety catch and 
slide the Fuser out of the printer. 
2.Remove the Fuser Roll:
a.To unlock the Fuser Roll, press out on the two tabs.
b.Lift the Fuser Roll out of the Fuser and set the roll aside. 
a
bc
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ab
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							User Guide51
3.To release the jammed media, turn the FuserÕs large blue knob 
clockwise or counterclockwise. 
4.Remove the jammed media from the Fuser. 
5.Re-insert the Fuser Roll into the Fuser; re-install the Fuser.
6.The printer automatically prints five blank pages which cleans the 
fuser and then resumes the current print job.
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							52Phaser  750 Color Printer 
Jam at D
Caution
The Fuser is hot. To avoid personal injury, use caution or 
wait for it to cool before touching it.
Solution 1
1.Open the front door.
2.Pull open the access door; the media is visible.
3.Turn the FuserÕs large blue knob counterclockwise.
4.Remove the media. 
Caution
If the Fuser knob does not turn, do not force it or you may 
damage the Fuser. Instead, remove the Fuser and Fuser Roll; 
then turn the Fuser knob to release the jammed media.
.
A/LetterPaper
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3
4
2
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Solution 2
1.Open the front door and the right side door. 
2.Turn the FuserÕs large blue knob counterclockwise.
3.Remove the jammed media. 
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3
2
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							54Phaser  750 Color Printer 
Jam at E
Solution 1
Remove the jammed media from the output tray. 
Solution 2
Pull open the access door (above the plastic output tray) and remove 
the media. 
Note
Open and close the printerÕs front door to clear the error 
message.
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A/LetterPaper
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Jam at Multi-Purpose Tray 
1.Remove all media in the Multi-Purpose Tray.
2.Remove the jammed media from the Multi-Purpose Tray.
3.Set the Media Thickness switch for the media you are using 
(page 17).
4.Re-insert the media in the Multi-Purpose Tray.
Note
To clear the error message, open and close the printerÕs front 
door.
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							56Phaser  750 Color Printer 
Jam at Duplex Unit
1.Remove the Duplex Unit (it is in the printerÕs upper slot). 
2.Open the Duplex Unit. 
Note
If paper is not in the Duplex Unit, open the right side door; 
paper may be jammed there.
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3.Remove the jammed media. 
4.Close the Duplex Unit; press down to make sure that it snaps shut 
on both sides. 
5.Re-insert the Duplex Unit into the printerÕs upper slot. 
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							58Phaser  750 Color Printer 
Getting Help
Getting Help gives you a comprehensive set of instructions to solve 
printer problems. The printers auto-running CD-ROM guides you to 
the various resources available for installing and learning more about 
your Tektronix color printer. Use the CD-ROM to install your printer 
driver software, view and print user documentation, and watch how-to 
videos. Live Internet links on the CD-ROM let you access the Tektronix 
Color Connection web site, your single source for color education, 
interactive tutorials, free templates and support information.
The front panel Help button:
nOffers you a suite of tools along with information pages to 
help solve printing quality, media feed, supplies, and printer 
administration problems.
nTo print the two-page Help Guide: at the printerÕs front 
panel, press Help, then press Print.
Printer CD-ROM 
nAdvanced Features and Troubleshooting Manual
nSupplies instructions
nSetup Guide poster
nVideo help
nNetworking manuals
nRepacking instructions
nPrinter drivers
nMaterial Safety Data Sheets (MSDS)
  
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Tektronix web site 
www.tek.com/Color_Printers/
nProduct and supplies information
nDownloading printer drivers
nFinding your local reseller
nOnline documentation
TekSMARTª Knowledge Base 
www2.tek.com/TekSMART/
nIs the same troubleshooting knowledge base used by 
Tektronix Customer Support staff
nApplication issues
nNetworking issues
nPrinter errors
nPrint-quality issues
nTroubleshooting
PhaserLinkª Software
www.tek.com/Color_Printers/products/phaserlink.html
nView printer status using any web browser
nControl printer settings
nLink to online documentation via the World Wide Web
nRequires network connection via TCP/IP
 
Getting Help
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