Xerox Phaser 7500DT User Manual

Troubleshooting
Phaser 7500 Color Printer
User Guide121
4. Close Left Door B.
Jam at the Duplex Unit at Door A and B
There is a jam at the duplex unit at doors A and B. Follow these steps to clear the jam.
1. Open Left Door A.
Wa rni n g:Use caution, some components behind the left door may be hot.
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Troubleshooting
Phaser 7500 Color Printer
User Guide 122
2. Remove the jammed paper.
3. Close Left Door A.
4. Open Left Door B.
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Troubleshooting
Phaser 7500 Color Printer
User Guide123
5. Remove the jammed paper.
6. Close Left Door B.
Paper Size Jam
There is a paper size jam in Tray 1 (MPT). Follow these steps to clear the jam.
1. Open Left Door A.
Wa rni n g:Use caution, some components behind the left door may be hot.
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Troubleshooting
Phaser 7500 Color Printer
User Guide 124
2. Remove the jammed paper.
3. Close Left Door A.
4. Replace the paper in the tray specified on the control panel with the specified size and type.
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Troubleshooting
Phaser 7500 Color Printer
User Guide125
Paper Type Jam
Follow these steps to clear the jam.
1. Open Left Door A.
Wa rni n g:Use caution, some components behind the left door may be hot.
2. Remove the jammed paper.
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Troubleshooting
Phaser 7500 Color Printer
User Guide 126
3. Close Left Door A.
4. Replace the paper in the tray specified on the control panel with the specified size and type.
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Troubleshooting
Phaser 7500 Color Printer
User Guide127
Misfeed at Tray 1 (MPT)
1. Remove paper including jammed paper from Tray 1 (MPT).
2. Make sure that the paper is clean and not stuck together.
3. Insert paper in Tray 1 (MPT). See the following illustrations for proper paper orientation.
Long-Edge Feed (LEF)
Single-Sided Printing 2-Sided Printing
• Prepunched holes should enter the printer first.
• Letterhead should be facedown at the back of 
the tray.• Prepunched holes should enter the printer...

Troubleshooting
Phaser 7500 Color Printer
User Guide 128
4. Slide the width guides to match the size of your paper and verify that the guides are pressed firmly 
against the paper.
Note:Confirm that the arrow on the right width guides is in the correct position for the paper size 
you are loading.
Minimizing Paper Jams
This section provides information to help you minimize paper jams.
Make sure to:
• Use only supported media. For more information see Supported Media on page 55.
• Set the tray settings to...

Troubleshooting
Phaser 7500 Color Printer
User Guide129
Avoid the following:
• Media that is specially designed for ink-jet printers with polyester coating.
• Media that is folded, wrinkled, or excessively curled.
• Fanning transparencies since this causes static.
• Loading more than one type/size/weight of media in a tray at the same time.
• Loading dog-eared (folded corners), stapled, or punched media in the document feeder.
• Overfilling the trays. 
• Allowing the output tray to overfill.
• Allowing...

Troubleshooting
Phaser 7500 Color Printer
User Guide 130
Media Misfeeds
Probable CausesSolutions
The media is not correctly positioned in the tray.Remove the misfed media and reposition the media 
properly in the tray. Ensure that the media guides in 
the tray are set correctly.
The number of sheets in the tray exceeds the 
maximum sheets allowed.Remove the excess media and load media below the 
fill line. 
The media guides are not correctly adjusted to the 
media size.Adjust the media guides in the tray...