Xerox Phaser 7500DT User Manual

							Troubleshooting
Phaser 7500 Color Printer
User Guide121
4. Close Left Door B.
Jam at the Duplex Unit at Door A and B
There is a jam at the duplex unit at doors A and B. Follow these steps to clear the jam.
1. Open Left Door A.
Wa rni n g:Use caution, some components behind the left door may be hot.
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							Troubleshooting
Phaser 7500 Color Printer
User Guide 122
2. Remove the jammed paper.
3. Close Left Door A.
4. Open Left Door B.
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							Troubleshooting
Phaser 7500 Color Printer
User Guide123
5. Remove the jammed paper.
6. Close Left Door B.
Paper Size Jam
There is a paper size jam in Tray 1 (MPT). Follow these steps to clear the jam.
1. Open Left Door A.
Wa rni n g:Use caution, some components behind the left door may be hot.
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							Troubleshooting
Phaser 7500 Color Printer
User Guide 124
2. Remove the jammed paper.
3. Close Left Door A.
4. Replace the paper in the tray specified on the control panel with the specified size and type.
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							Troubleshooting
Phaser 7500 Color Printer
User Guide125
Paper Type Jam
Follow these steps to clear the jam.
1. Open Left Door A.
Wa rni n g:Use caution, some components behind the left door may be hot.
2. Remove the jammed paper.
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1
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							Troubleshooting
Phaser 7500 Color Printer
User Guide 126
3. Close Left Door A.
4. Replace the paper in the tray specified on the control panel with the specified size and type.
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							Troubleshooting
Phaser 7500 Color Printer
User Guide127
Misfeed at Tray 1 (MPT)
1. Remove paper including jammed paper from Tray 1 (MPT).
2. Make sure that the paper is clean and not stuck together.
3. Insert paper in Tray 1 (MPT). See the following illustrations for proper paper orientation.
Long-Edge Feed (LEF)
Single-Sided Printing 2-Sided Printing
• Prepunched holes should enter the printer first.
• Letterhead should be facedown at the back of 
the tray.• Prepunched holes should enter the printer last.
• Letterhead should be faceup at the back of the 
tray.
Short-Edge Feed (SEF)
Single-Sided Printing 2-Sided Printing
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XEROXXEROX
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							Troubleshooting
Phaser 7500 Color Printer
User Guide 128
4. Slide the width guides to match the size of your paper and verify that the guides are pressed firmly 
against the paper.
Note:Confirm that the arrow on the right width guides is in the correct position for the paper size 
you are loading.
Minimizing Paper Jams
This section provides information to help you minimize paper jams.
Make sure to:
• Use only supported media. For more information see Supported Media on page 55.
• Set the tray settings to the loaded media size and type.
• Load the media flat, especially on the leading edge.
• Install the printer on a hard, flat, level surface.
• Store media in a dry location.
• Remove transparencies from the output tray immediately after printing to avoid static buildup.
• Adjust the media guides in all trays after inserting the media. A guide that is not properly adjusted 
can cause poor print quality, media misfeeds, skewed prints, and printer damage.
• Prepunched holes should be at the front of the 
printer.
• Letterhead should be facedown and enter the 
printer first.• Prepunched holes should be towards the front of 
the printer.
• Letterhead should be faceup and enter the printer 
last.
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							Troubleshooting
Phaser 7500 Color Printer
User Guide129
Avoid the following:
• Media that is specially designed for ink-jet printers with polyester coating.
• Media that is folded, wrinkled, or excessively curled.
• Fanning transparencies since this causes static.
• Loading more than one type/size/weight of media in a tray at the same time.
• Loading dog-eared (folded corners), stapled, or punched media in the document feeder.
• Overfilling the trays. 
• Allowing the output tray to overfill.
• Allowing the output tray to fill with more than a few transparencies. 
Troubleshooting Paper Feed Problems
The printer is designed to function with minimal paper jams using Xerox supported media. Other 
media types may cause more frequent paper jams. If supported media is jamming frequently in one 
area, that area may need to be cleaned or repaired. This section contains help on the following 
problems: 
•The Printer Pulls Multiple Sheets Together on page 129
•Paper Jam Message Stays On on page 129
•Media Misfeeds on page 130
The Printer Pulls Multiple Sheets Together
Paper Jam Message Stays On
Probable CausesSolutions
The paper tray is too full.Remove some of the paper. Do not load paper past 
fill line.
The front edges of the paper are not even. Remove the paper, align the front edges, and then 
reload it.
The paper is moist from humidity. Remove the paper from the tray, and replace it with 
new dry media.
Too much static electricity is present. Try a new ream of paper.
Do not fan transparencies.
Probable CausesSolutions
Some paper remains jammed in the printer.Recheck the paper path and make sure that you have 
removed all of the jammed paper.
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							Troubleshooting
Phaser 7500 Color Printer
User Guide 130
Media Misfeeds
Probable CausesSolutions
The media is not correctly positioned in the tray.Remove the misfed media and reposition the media 
properly in the tray. Ensure that the media guides in 
the tray are set correctly.
The number of sheets in the tray exceeds the 
maximum sheets allowed.Remove the excess media and load media below the 
fill line. 
The media guides are not correctly adjusted to the 
media size.Adjust the media guides in the tray to match the size 
of the media.
Warped or wrinkled media is loaded in the tray.Remove the media, smooth it out, and reload it. If it 
still misfeeds, do not use that media.
The media is moist from humidity.Remove the moist media and replace it with new, dry 
media. 
Unsupported media (wrong size, thickness, type, etc.) 
is being used.Special media must be loaded in Tray 1 (MPT) only.
Use Xerox-approved media. See Supported Media on 
page 55.
The recommended transparency or label sheet is 
fa c i n g  t h e  w r o n g  w a y  i n  Tra y  1  ( M P T ) .Load the transparencies or label sheets according to 
the manufacturer’s instructions.
Envelopes are loaded incorrectly in the tray..Envelopes must be loaded LEF. To use SEF, you must 
define a SEF custom size.
The media feed roller is dirty.Clean the media feed roller. For more details, see 
Maintenance and Cleaning on page 98.
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