Xerox Phaser 7500DT User Manual

							Troubleshooting
Phaser 7500 Color Printer
User Guide141
Lateral Lines or Bands Print on Image
Colors Look Wrong
Colors Do Not Register Properly
Colors do not register correctly or colors are mixed with page-to-page variations.
Probable CausesSolutions
The printer is not level.Place the printer on a flat, hard, level surface.
The media path is dirty with toner.Print several blank sheets and the excess toner should 
disappear.
One or more of the imaging units may be defective.Remove the imaging units one at a time, and check 
for damage. If it is damaged, replace it.
Probable CausesSolutions
The printer is not level.Place the printer on a flat, hard, level surface.
One or more of the imaging units may be defective.Remove the imaging units one at a time, and check 
for damage. If it is damaged, replace it.
Incorrect driver settings.Check the Color Matching settings in the printer 
driver or your application.
One or more of the toners may be low or empty. Check the Control Panel for a Toner Status message. 
If necessary, replace the specified toner cartridge.
Probable CausesSolutions
The media is moist from humidity.Remove the moist media and replace it with new, dry 
media.
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							Troubleshooting
Phaser 7500 Color Printer
User Guide 142
Colors Reproduce Poorly
The colors do not reproduce as expected or they have poor color density. 
Probable CausesSolutions
One or more of the imaging units may be defective.Remove the imaging units one at a time, and check 
for damage. If it is damaged, replace it.
Incorrect color matching settings.Check the Color Matching settings in the printer 
driver or your application.
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							Troubleshooting
Phaser 7500 Color Printer
User Guide143
Getting Help
This section includes:
•Control Panel Messages on page 143
•Online Support Assistant on page 143
•PhaserSMART Technical Support on page 144
•Helpful Websites on page 144
Control Panel Messages
Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.
The control panel provides you with information and troubleshooting help. When an error or warning 
condition occurs, the control panel displays a message informing you of the problem. In many cases, 
the control panel also displays an animated graphic showing the location of the problem, such as the 
location of a paper jam. 
Press the Help button on the control panel to view additional information about the message or menu 
displayed. The Help button is labeled with a ? symbol.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help 
to solve your printer problems. You can find solutions for print quality, copy quality, media jams, 
software installation, and much more.
To access the Online Support Assistant, go to www.xerox.com/office/7500support.
7500-084
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							Troubleshooting
Phaser 7500 Color Printer
User Guide 144
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, internet-based support system that uses your 
default Web browser to send diagnostic information from your printer to the Xerox website for analysis. 
PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a 
solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in 
opening a Service Request with Xerox Customer Support.
To access PhaserSMART Technical Support:
1. Open your Web browser and go to www.phasersmart.com.
2. Enter your printer’s IP address in the browser window.
3. Follow the instructions on the screen.
Helpful Websites
Xerox provides several websites that offer additional help on your Phaser 7500 printer.
ResourceLink
PhaserSMART Technical Support automatically 
diagnoses problems on your networked printer and 
proposes solutionswww.phasersmart.com
Technical support information for your printer, 
includes online Technical Support, Recommended 
Media List, Online Support Assistant, driver 
downloads, documentation, video tutorials, and 
much morewww.xerox.com/office/7500support
Supplies for your printerwww.xerox.com/office/7500supplies
A resource for tools and information, such as 
interactive tutorials, printing templates, helpful tips, 
and customized features to meet your individual 
needs www.xerox.com/office/businessresourcecenter
Local sales and support centerwww.xerox.com/office/worldcontacts
Printer registrationwww.xerox.com/office/register
Material Safety Data Sheets identify materials, and 
provide information on safely handling and storing 
hazardous materialswww.xerox.com/msds
(U.S. and Canada)
www.xerox.com/environment_europe
(European Union)
Information about recycling supplieswww.xerox.com/environment
(U.S. and Canada)
www.xerox.com/environment_europe
(European Union)
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							A
Phaser 7500 Color Printer
User Guide145
Printer Specifications
This chapter includes:
•Physical Specifications on page 146
•Environmental Specifications on page 147
•Electrical Specifications on page 148
•Performance Specifications on page 149
•Controller Specifications on page 150
For media specifications and capacities, see Supported Media on page 55.
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							Printer Specifications
Phaser 7500 Color Printer
User Guide 146
Physical Specifications
Base Unit
• Width: 640 mm (25.2 in.)
• Depth: 665 mm (26.2 in.)
• Height: 399 mm (15.7 in.)
• Weight: 66 kg (145.2 lb.)
Optional Trays 3, 4, and 5
• Width: 559 mm (22.0 in.)
• Depth: 665 mm (26.2 in.)
• Height: 371 mm (14.6 in.)
• Weight: 33 kg (73 lb.)
Clearance Requirements
7500-085
7 cm
(2.8 in.)80 cm
(31.5 in.) 41 cm
(16.1 in.)146 cm
(57.5 in.) 122 cm
(48 in.)
10 cm
(4 in.)
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							Printer Specifications
Phaser 7500 Color Printer
User Guide147
Environmental Specifications
Temperature
• Storage: -20° to 48° C / -4° to 118.4° F
• Operating: 10° to 32° C / 50° to 90° F
Relative Humidity
• Storage: 10% to 85% (non-condensing)
• Operating: 10% to 85% (non-condensing)
• Optimal Operating: 25% to 75%
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Printer SpecificationsPhaser 7500 Color Printer
User Guide
148
Electrical Specifications
• 110-127 VAC, 50-60 Hz +/-3%
• 220-240 VAC, 50-60 Hz +/-3%
E
NERGY STAR qualified printer:
Default time to Power Saver: 30 minutes
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							Printer Specifications
Phaser 7500 Color Printer
User Guide149
Performance Specifications
Resolution
Maximum Resolution: 1200 x 1200 dpi
Print Speed
Color: 35 ppm (2-sided: 28 ppm)
Monochrome: 35 ppm (2-sided: 28 ppm)
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							Printer Specifications
Phaser 7500 Color Printer
User Guide 150
Controller Specifications
RISC CPU (1 GHz) processor
Memory
Optional up to 2 GB (SDRAM)
Interfaces
Ethernet 10/100/1000Base-TX
Universal Serial Bus (USB 2.0)
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