Xerox Phaser 6360DX User Manual

							Controlling the Quality of Your Prints
Phaser® 6360 Color Laser Printer
4-5 To select the color correction in a supported driver:
Note:If your driver does not display the options listed in the table above, go to the website at 
www.xerox.com/drivers
 to download the latest driver.
Operating System Steps
Windows Vista, 
Windows 2000, 
Windows XP, or 
Windows Server 20031.Select the Color Options tab.
2.Select the desired color correction. Some of the color corrections are 
grouped under Office Color or Press Match.
Mac OS X, version 
10.2 and higher1.In the Print dialog box, select Image Quality from the drop-down list.
2.Select the desired color correction from the Color Correction drop-
down list.
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							Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-6
Solving Print-Quality Problems
This section includes:
■Lines, Smudges, or Streaks on page 4-7
■Repeating Defects on page 4-8
■Colors Align Incorrectly on page 4-9
■Fusing Is Incomplete on page 4-10
■All Colors Are Too Light or Too Dark on page 4-11
■Grays Are Not Neutral on page 4-12
■Colors Vary Between Computers on page 4-12
■Color Settings Not Applied on page 4-13
■Printed Colors Do Not Match Monitor Colors on page 4-14
■PANTONE Colors Do Not Match on page 4-14
■Print Area Is Not Centered on the Paper on page 4-15
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							Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-7
Lines, Smudges, or Streaks
Problem
Black and/or colored areas appear on the page in all colors and/or in non-printed areas.
Solution
To prevent black or colored lines, smudges, or streaks from printing on the page:
■Verify that the paper you are using is the correct type for the printer and is properly loaded. 
For more information on supported paper types, print the Paper Tips page:
a.On the control panel, select 
Information, and then press the OK button.
b.Select 
Information Pages, and then press the OK button.
c.Select 
Paper Tips Page, and then press the OK button.
Verify that the paper loaded in the tray matches the paper type selected on the control panel 
and in the computer’s printer driver.
■Run the Remove Print Smears procedure:
a.Select 
Troubleshooting, and then press the OK button.
b.Select 
Print Quality Problems, and then press the OK button.
c.Select 
Remove Print Smears, and then press the OK button. Three cleaning pages 
run through the printer.
d.Repeat the previous step until no toner appears on the pages.
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							Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-8
Repeating Defects
Problem
Marks or voids are regularly repeated on a page.
Solution
Print the Repeating Defects page to view instructions for correcting the problem. To print the 
Repeating Defects page:
1.On the control panel, select 
Troubleshooting, and then press the OK button.
2.Select 
Print Quality Problems, and then press the OK button.
3.Select 
Repeating Defects, and then press the OK button. 
The Repeating Defects page prints.
4.Follow the instructions on the page to measure the distance between the defects and 
identify the item causing the defects.
5.Replace the item causing the defects.
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							Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-9
Colors Align Incorrectly
Problem
Printed items appear to be blurry, hazy, or have halos.
Solution
To prevent printed items from appearing blurry, hazy, or with halos:
■Verify that the printer is on a solid, level, flat surface.
■On the control panel, print the Color Registration page:
a.Select 
Troubleshooting, and then press the OK button.
b.Select 
Print Quality Problems, and then press the OK button.
c.Select 
Color Registration, and then press the OK button.
Follow the instructions on the page.
Pxxxx (2400 x 600dpi) Pxxxx (2400 x 600dpi)
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							Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-10
Fusing Is Incomplete
Problem
The toner appears to be missing from the print, or is easy to rub off.
Solution
To prevent toner from rubbing off the page:
1.Verify that the paper you are using is the correct type for the printer. See Supported Paper 
and Media on page 3-3.
2.Verify that the paper is properly loaded in the tray, and the correct paper type is selected in 
the 
Paper Tray Setup menu. See Loading Paper on page 3-9.
If the problem continues:
1.Do one of the following:
■Tray 1 (MPT): Remove and re-insert the paper.
■Trays 2-5: Open and close the selected paper tray. The control panel prompts you to 
confirm or change the paper type.
2.On the control panel, select 
Change, press the OK button, and then do one of the 
following:
■Select the correct paper type, and then press the OK button.
■Select the next heavier type of paper, and then press the OK button.
Note:Paper types from lightest to heaviest are: Plain Paper, Heavy Plain Paper, Thin Card 
Stock, Thick Card Stock, Extra Thick Card Stock.
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							Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-11
All Colors Are Too Light or Too Dark
Problem
Colors appear faded or too dark.
Solution
1.Use a different color correction in the printer driver.
Note:Setting the color correction to Automatic produces the best results for most 
documents.
2.Verify the print-quality mode selected is appropriate for the paper type.
3.If the problem continues, in the Xerox printer driver (Windows 2000 or later), select the 
Color Options tab, click the More Color Adjustments button, and then adjust the 
Lightness level.
4.If the problem continues, calibrate the colors using the procedures on the Color 
Calibration Tutorial page. To print the Color Calibration Tutorial page:
a.On the control panel, select 
Troubleshooting, and then press the OK button.
b.Select 
Print Quality Problems, and then press the OK button.
c.Select 
Calibrate Colors, and then press the OK button.
d.Select 
Tu t o r i a l  P a g e, and then press the OK button.
e.Follow the instructions on the page.
See also: 
Adjusting Color on page 4-4
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							Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-12
Grays Are Not Neutral
Problem
The grays on the printed page are not neutral; they contain color tints.
Solution
Follow the procedures on the Color Calibration Tutorial page to calibrate the printer’s colors. 
To print the Color Calibration Tutorial page:
1.On the control panel, select 
Troubleshooting, and then press the OK button.
2.Select 
Print Quality Problems, and then press the OK button.
3.Select 
Calibrate Colors, and then press the OK button.
4.Select 
Tu t o r i a l  P a g e, and then press the OK button.
5.Follow the instructions on the page.
Colors Vary Between Computers
Problem
The colors printed from one computer do not match the colors printed from a different 
computer.
Solution
To prevent color differences in print jobs:
1.Confirm that the driver settings for Print Quality and Color Correction are identical on 
both computers. 
2.Adjust the settings as needed. 
Note:Driver settings override the settings selected on the control panel. 
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							Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-13
Color Settings Not Applied
Problem
If you change color settings on the control panel, it does not affect the colors in the printed 
document. 
Solution
To change color settings:
1.In the printer driver, change the settings for Print Quality and Color Correction.
Note:Driver settings override the settings selected on the control panel. 
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							Solving Print-Quality Problems
Phaser® 6360 Color Laser Printer
4-14
Printed Colors Do Not Match Monitor Colors
Problem
The color produced by the printer looks different from the color that appears on the monitor. 
Solution
For more information about color matching between the monitor and the printed document, 
see the Advanced Features Guide at www.xerox.com/office/6360support
.
PANTONE Colors Do Not Match
Problem
The colors printed on the document do not match the Phaser 6360 PANTONE color chart. 
Solution
To match the document colors to the color chart:
■If the application software allows the user to select a printer PPD file for printing a 
document, make sure the Phaser 6360 PPD is selected. The PANTONE colors in the 
printer are calibrated for the printer’s default halftone; overriding the printer’s default 
halftone will change the printer’s color reproduction. For more information about software 
settings for your applications, consult your application’s user manual.
■Turning off other color matching software, such as ColorSync or ICM color matching, 
when trying to match PANTONE Colors is recommended. Using other color matching 
software while matching PANTONE Colors can cause unpredictable color output. If you 
choose to use a Color Management software, set the printer’s color correction to none, and 
do not use the printer specific charts.
■To match PANTONE spot colors, select Properties, click the Color Options tab, select 
Automatic color correction, click the Advanced button, and then select the Spot Colors 
tab. For example, print documents using the None color correction if the PANTONE Color 
chart was printed using none (the recommended setting). Also verify that the color’s 
CMYK values match the CMYK values on the chart.
■The printed PANTONE charts can fade over time or when exposed to sunlight. Check the 
color charts you printed against the PANTONE Color swatch book available from 
PANTONE, Inc. You may need to re-print the chart, especially if it has been exposed to 
light for some time. Storing the charts in a dark place helps preserve the color.
■Print a test page from your control panel to check the colors. If your printer has media that 
is out of specification, or other supplies that are at the end of useful life, color adjustments 
may not be able to get the printer to match PANTONE Colors.
See also: 
Advanced Features Guide at www.xerox.com/office/6360support
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