Xerox Phaser 6360DX User Manual

Clearing Paper Jams
Phaser® 6360 Color Laser Printer
6-12 6.Remove any jammed paper.
7.Close Front Door A.
6360-011
6360-059
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Getting Help
Phaser® 6360 Color Laser Printer
6-13
Getting Help
This section includes:
■Control Panel Messages on page 6-13
■PrintingScout Alerts on page 6-13
■PhaserSMART Technical Support on page 6-14
■Online Support Assistant on page 6-14
■Web Links on page 6-15
Xerox provides several automatic diagnostic tools to help you produce and maintain print 
quality.
See also: 
Xerox Support Centre on page 1-10
Control Panel Messages
The control panel provides you with information and troubleshooting help....

Getting Help
Phaser® 6360 Color Laser Printer
6-14
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, internet-based support system that uses 
your default web browser to send diagnostic information from your printer to the Xerox 
website for analysis. PhaserSMART Technical Support examines the information, diagnoses 
the problem, and proposes a solution. If the problem is not resolved with the solution, 
PhaserSMART Technical Support assists you in opening a Service Request...

Getting Help
Phaser® 6360 Color Laser Printer
6-15
Web Links
Xerox provides several websites that offer additional help on your Phaser 6360 printer. A set 
of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox 
printer drivers on your computer. The Troubleshooting tab in your Windows printer driver 
also includes useful links. Use the following websites to obtain more information. 
Resource Link
PhaserSMART Technical Support automatically 
diagnoses problems on...

Phaser® 6360 Color Laser Printer
A-1 Your printer and the recommended supplies have been designed and tested to meet strict safety 
requirements. Attention to the following information ensures the continued safe operation of 
your printer.
Electrical Safety
■Use the power cord supplied with your printer.
■Plug the power cord directly into a properly grounded electrical outlet. Make sure each 
end of the cord is securely connected. If you do not know if an outlet is grounded, ask an 
electrician to check...

Phaser® 6360 Color Laser Printer
A-2 If you notice unusual noises or odors:
1.Turn off the printer immediately.
2.Disconnect the power cord from the electrical outlet. 
3.Call an authorized service representative to correct the problem.
The power cord is attached to the printer as a plug-in device at the back of the printer. If it is 
necessary to disconnect all electrical power from the printer, disconnect the power cord from 
the electrical outlet.
Warning:Do not remove the covers or guards that are...

Phaser® 6360 Color Laser Printer
A-3
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These 
include safety agency examination, approval, and compliance with established environmental 
standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation 
of your printer.
Printer Location
Place the printer in a dust-free area within a temperature range of 50° F to 90° F (10° C to 
32° C) and a relative humidity...

Phaser® 6360 Color Laser Printer
A-4
Printing Safety Guidelines
■Wait 10-15 seconds between turning the printer off and on.
■Keep hands, hair, neckties, etc., away from the exit and feed rollers.
When the printer is printing:
■Do not remove the paper source tray that you selected in either the printer driver or control 
panel.
■Do not open the doors.
■Do not move the printer.
Printer Supplies
■Use the supplies specifically designed for your printer. The use of unsuitable materials 
may cause poor...

Phaser® 6360 Color Laser Printer
A-5
Moving the Printer
Follow these guidelines to avoid injuring yourself or damaging the printer:
■Turn off the printer and unplug all power cables before moving the printer.
Caution:Do not remove the toner cartridges; leave them locked in the normal operating 
position. If the printer is shipped without the toner cartridges locked in place, toner can spill in 
the printer and damage internal components.
■Always use two people to lift the printer.
■Always lift the...

Phaser® 6360 Color Laser Printer
A-6
Safety Symbols Marked on Product
Use caution (or draws attention to a particular 
component). See the manual(s) for information. 
Hot surface on or in the printer. Use caution to 
avoid personal injury.
Do not touch the item.
Do not burn the item.
It may take 30 minutes for the fuser to cool down.
Do not shake the imaging unit.
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