Xerox Phaser 6280DN User Manual

Problems With the Printer
Phaser® 6280 Printer
132
Error indicator is on Is there an error message displayed on the control panel?
Check the displayed message and correct the error.
Error indicator is blinking An error that you cannot correct by yourself has occurred.
Record the displayed error message or error code, turn off the power, pull out 
the power plug from the outlet. Refer to the Xerox Support website, 
www.xerox.com/office/6280support
.
Light of the Ready 
indicator is on and 
blinking but...

Problems With the Printer
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Unusual noises The printer is not level.
Reposition the printer on a flat, stable surface.
The paper tray is not inserted properly.
Push the paper tray completely into the printer.
There is a foreign object inside the printer.
Turn off the printer and remove the foreign object. Refer to the Xerox Support 
website, www.xerox.com/office/6280support
, for assistance. Symptom Reason/Action
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Problems With the Printer
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134
Enabling Options
If your options are not working, do the following to enable the options:
PostScript Driver
1. To start, do the following:
•Windows 2000-XP: Click Start > Settings > Printers and Faxes.
•Windows Vista: Click Start > Printers.
Right-click the printer and select Properties.
2. Click the Device Settings tab.
3. Under Installable Options, select Available for the option that you want to enable.
4. Click the OK button.
PCL Driver
1. To start,...

Control Panel Error Messages
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Control Panel Error Messages
This section describes the messages displayed on the control panel.
Messages About Supplies
*1 XXX indicates one of the following: the Yellow Toner (Y), Cyan Toner (C), Magenta Toner (M), or 
Black Toner (K).
*2 NNN indicates a numeric value. Message Condition/Reason/Action
010-351
Replace FuserTime to replace the fuser.
Replace the old fuser with a new one.
010-359
Fuser C RUM ErrorThe fuser is not installed correctly or...

Control Panel Error Messages
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Messages About the Printer and Other Items
Message Condition/Reason/Action
Over Heat Please Wait /
Error 042-700 Please WaitThe printer’s internal temperature is too high. 
The printer has been stopped. Wait 1 hour before restarting the 
printer. Ensure the printer has adequate cooling space around it, and 
that the cooling vents are not blocked.
Tray Missing 024-946 / 
Tray Missing Insert Tray 2 Tray 2 is pulled out. Push Tray 2 into the correct...

Control Panel Error Messages
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Out of Memory
Press OK Button 
Error 016-718The printer memory is full and cannot continue processing the current 
print job.
Press the OK button to clear the message, cancel the current print job, 
and conduct the next print job, if any.
Press the Cancel button to cancel the print job.
Press the Left Arrow button to open the Walk-Up Features menu and 
delete the job being held.
if the problem has not been corrected, turn the printer off and then on...

Control Panel Error Messages
Phaser® 6280 Printer
138
*3 NNN indicates a numeric value.
Duplexer Error 
Restart Printer
Error 072-215The Duplex Unit (optional) is not installed correctly or is not working 
correctly due to damage or malfunction.
Reinstall the Duplex Unit.
RAM Error 
Restart Printer
Error 116-316Additional memory (optional) is not installed correctly or is not 
working correctly due to damage or malfunction.
Reinstall the additional memory.
RAM Error 
Restart Printer
Error 116-320An...

Getting Help
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Getting Help
This section includes:
•Control Panel Messages on page 139
•PrintingScout Alerts on page 139
•Online Support Assistant on page 139
•We b L in ks on page 140
Xerox provides several automatic diagnostic tools to help you produce and maintain print 
quality.
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error 
or warning condition occurs, the control panel displays a message informing you of the...

Getting Help
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Web Links
Xerox provides several websites that offer additional help on your Phaser 6280 printer. A 
set of Xerox links is installed in your web browser’s Fa vo r i t e s folder when you install the 
Xerox printer drivers on your computer. 
Resource Link
Technical support information for your printer, includes 
online Technical Support, Recommended Media List, 
Online Support Assistant, driver downloads, 
documentation, video tutorials, and much...

Phaser® 6280 Printer
141 This chapter includes:
•Cleaning the Printer on page 142
•Ordering Supplies on page 143
•Managing the Printer on page 145
•Checking Page Counts on page 149
•Moving the Printer on page 150
See also: Small Business Resource Center at www.office.xerox.com
Maintenance
8
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