Xerox Phaser 6180DN User Manual

Problems With the Printer
Phaser® 6180 Color Laser Printer
7-19
Paper cannot be fed.
Paper jams. 
Multiple paper are fed. 
Paper is fed at an 
angle. 
Paper is wrinkled.Is the paper correctly loaded?
Load the paper correctly. For labels, transparencies, or envelopes, fan 
them well to allow air to enter between each sheet before loading. See 
Loading Paper in Trays 2–3 on page 4-12.
Is the paper damp?
Replace with paper from a new ream. See Loading Paper in Trays 2–3 on 
page 4-12.
The paper used is not...

Problems With the Printer
Phaser® 6180 Color Laser Printer
7-20
Enabling Options
If your options are not working, do the following to enable the options:
PostScript Driver
1.Select Start, select Settings, and then select Printers and Faxes.
2.Right-click on the printer and select Properties.
3.Click the Device Settings tab.
4.Under Installable Options, select Available for the option that you want to enable.
5.Click the OK button.
PCL Driver
1.Select Start, select Settings, and then select Printers and...

Control Panel Error Messages
Phaser® 6180 Color Laser Printer
7-21
Control Panel Error Messages
This section describes the messages displayed on the control panel.
Messages About Supplies
Message Condition/Reason/Action
010-351
Replace FuserTime to replace the fuser.
Replace the old fuser with a new one.
010-359
Fuser ID ErrorThe fuser is not installed correctly or is not working correctly due 
to damage or malfunction.
Reinstall the fuser.
010-317
Insert FuserThe fuser is not installed.
Install the...

Control Panel Error Messages
Phaser® 6180 Color Laser Printer
7-22
XXX indicates one of the following: the Yellow Toner (Y), Cyan Toner (C), Magenta Toner (M), 
Black Toner (K), or fuser.
NNN indicates a numeric value.
Messages About the Printer and Other Items
Ready to Print
Transfer Unit
Replace SoonIt is nearly time to replace the transfer unit. 
Purchase a new transfer unit.
Reboot Printer
NNN-NNNThe fuser is not installed correctly or is not working correctly due 
to damage or malfunction....

Control Panel Error Messages
Phaser® 6180 Color Laser Printer
7-23
Limit Reached
Press SetThe user has exceeded the limit on the number of pages that can 
be printed when using an authentication function. 
Contact the administrator.
Login Error
Press SetThe user is not registered to print on the printer when using an 
authentication function. 
Contact the administrator.
Open Front Cover
& Belt Unit
Remove PaperPaper is jammed inside the printer. 
Press the button to open the front cover and remove the...

Control Panel Error Messages
Phaser® 6180 Color Laser Printer
7-24
Paper JAMPaper is jammed inside the printer.
Press the button to open the front cover and remove the jammed 
paper. See Paper Jams on page 7-2.
RAM Disk Full
Press SetRAM disk memory is full and cannot continue processing the 
current print job.
Press the OK button to clear the message, cancel the current print 
job, and conduct the next print job, if any.
Press the Cancel button to cancel the print job.
Press the Left Arrow button to...

Control Panel Error Messages
Phaser® 6180 Color Laser Printer
7-25
NNN indicates a numeric value.
Set xxxx
XXXXXXXX
Set xxxx
YYYYYYYYThe tray specified by xxxx is out of paper, or the specified paper 
could not be detected in the tray. 
Fill the tray with the indicated size, direction, and type of paper. 
xxx indicates the number of the tray or Tray 1 (MPT). See Loading 
Paper in Trays 2–3 on page 4-12.
SysError NNN-NNN
Press SetA system error has occurred.
Press the OK button to clear the message.
Tr a...

Getting Help
Phaser® 6180 Color Laser Printer
7-26
Getting Help
This section includes:
■Control Panel Messages on page 7-26
■PrintingScout Alerts on page 7-26
■Online Support Assistant on page 7-26
■Web Links on page 7-27
Xerox provides several automatic diagnostic tools to help you produce and maintain print 
quality.
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or 
warning condition occurs, the control panel displays a message informing...

Getting Help
Phaser® 6180 Color Laser Printer
7-27
Web Links
Xerox provides several websites that offer additional help on your Phaser 6180 printer. A set 
of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox 
printer drivers on your computer. 
Resource Link
Technical support information for your printer, 
includes online Technical Support, Recommended 
Media List, Online Support Assistant, driver 
downloads, documentation, video tutorials, and 
much...

Phaser® 6180 Color Laser Printer
8-1 This chapter includes:
■Cleaning the Printer on page 8-2
■Ordering Supplies on page 8-3
■Managing the Printer on page 8-5
■Checking Page Counts on page 8-9
■Moving the Printer on page 8-10
See also: 
Maintenance video tutorials at www.xerox.com/office/6180support
Replacing supplies video tutorials at www.xerox.com/office/6180support
Maintenance
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