Xerox Phaser 6010N User Manual

3
Phaser 6000/6010 Color Printer
User Guide31
Troubleshooting
This chapter includes:
•Troubleshooting Overview on page 32
•Avoiding Jams on page 35
•Control Panel Messages on page 36
•Problems with the Printer on page 40
•Print-Quality Problems on page 43
•Cleaning the LED Windows on page 49
•Cleaning the Color Toner Density Sensors on page 52
•Color Registration on page 53
•Adjusting the Bias Transfer Roller on page 59
•Adjusting the Fuser on page 60
•Adjusting Altitude on page 61
Downloaded From...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 32
Troubleshooting Overview
This section includes:
•Error and Status Messages on page 32
•Printer Setting Utility Alerts on page 32
•Online Support Assistant on page 32
•Information Pages on page 32
•More Information on page 33
Your printer comes with a number of utilities and resources to help you troubleshoot printing problems.
Error and Status Messages
Note: Printer control panel messages are available only on the Phaser 6010 printer.
The...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide33
To print information pages:
1. On the printer control panel, press the Menu button.
2. At Information Pages, press the OK button.
3. Press the Down Arrow button to go to the desired page and then press OK.
More Information
You can obtain more information about your printer from these sources:
Phaser 6000 Printer
Phaser 6010 Printer
ResourceLink
Technical support information for your printer. 
Includes online Technical Support, Recommended 
Media...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 34A resource for tools and information such as 
interactive tutorials, printing templates, helpful tips, 
and customized features to meet your individual 
needs.www.xerox.com/office/businessresourcecenter
Printer registrationwww.xerox.com/office/register
Material Safety Data Sheets identify materials and 
provide information on safely handling and storing 
hazardous materials.www.xerox.com/msds
(U.S. and Canada)
www.xerox.com/environment_europe...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide35
Avoiding Jams
For clearing paper jams, refer to the Quick Use Guide included in the documentation packet that came 
with the printer.
The printer is designed to function with minimal paper jams using Xerox
® supported paper. Other 
paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of 
the paper path or have the printer repaired.
The following can cause paper jams:
• Selecting the incorrect paper...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 36
Control Panel Messages
This section includes:
•Phaser 6010 Printer Supply Status Messages on page 36
•Phaser 6010 Printer Error Messages on page 36
•Phaser 6000 Printer Status, Warning, and Error Indicators on page 37
•Phaser 6000 Printer Error Codes on page 38
•Phaser 6000 Printer Extended Error Codes on page 39
The printer uses control panel messages to indicate printer status, errors, and to provide instructions.
Phaser 6010 Printer Supply...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide37
Phaser 6000 Printer Status, Warning, and Error Indicators
The printer uses the lighted symbol on the control panel to indicate the printer status, errors, and 
warnings. 
NameIconDescription
Load Paper • Indicates the printer is out of paper or paper is jammed in the paper 
tray.
• Flashing indicates a Paper Size Mismatch in the printer.
Ready/Data • Green indicates the printer is ready.
• Flashing green indicates the printer is busy or is...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 38
Phaser 6000 Printer Error Codes
When the printer detects an error, it indicates the error by lighting or blinking the Error indicator light. 
When the Error indicator light is activated, one or more of the other symbols activate to indicate the 
fault. A blinking Error symbol indicates an error that renders the printer inoperable. Recovery requires 
restarting the printer or having the printer serviced. When the Error indicator light is lit...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide39
Phaser 6000 Printer Extended Error Codes
The printer indicates a fault by turning on the Error indicator light. When the error indicator light is 
illuminated, the printer usually turns on or flashes another to show the nature of the fault. If the Error 
indicator is turned on without another indicator, close the rear cover. If the rear cover is already closed, 
press the OK button for more than 3 seconds to see an additional indicator light...

Troubleshooting
Phaser 6000/6010 Color Printer
User Guide 40
Problems with the Printer
If you encounter a problem with your printer, use the following table to troubleshoot and fix the 
problem. For additional troubleshooting information, see Troubleshooting Overview on page 32.
WARNING: Never open or remove printer covers that are secured with screws unless 
instructed in the manual. A high-voltage component can cause electric shock. Do not 
try to alter the printer configuration or modify any parts. An...