Xerox Phaser 4600DN User Manual

							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide91
• An environment with salty air.
• Do not store comsumables directly on the floor.
• Do not touch the surface of the photosensitive drum.
• Do not expose the Toner Cartridge to unnecessary vibrations or shock.
• Never manually rotate the drum, especially in the reverse direction; this can cause internal 
damage.
Toner Cartridge
Toner cartridges contain components that are sensitive to temperature and humidity. Follow the 
recommendations provided to ensure the optimum performance, highest quality, and longest life from 
your new Toner Cartridge. Store the cartridge in the same environment as the printer it will be used in; 
this should be in controlled office temperature and humidity conditions. The Toner Cartridge should 
remain in its original, unopened package until installation.
When the Toner Cartridge is empty a message appears on the display. To replace the Toner Cartridge:
1. Open the top cover. This will reveal the Toner Cartridge.
2. Gently lift up the orange handle slightly, then carefully 
remove the Toner Cartridge.
The instructions that are packed with the new Toner 
Cartridge will tell you how to dispose of the used Toner 
Cartridge.
WARNING:Only install the correct Xerox Toner Cartridge in 
the machine.
3. Before unpacking the new Toner Cartridge, shake well to 
distribute the toner. Remove from packaging.
4. To fit the new Toner Cartridge, make sure the toner is facing 
the correct way up.
5. Slide the Toner Cartridge into the machine until the Toner 
Cartridge clicks into place.
6. Close the top cover.
When a new Toner Cartridge is installed, the machine will reset 
the toner usage counter and message automatically. If the Toner 
Cartridge that is installed is not new, the machine will 
automatically detect the amount of toner remaining and reset 
usage counters and messages accordingly.
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide 92
Waste Toner Bottle
One waste toner bottle is supplied with each Toner Cartridge. The waste toner bottle must be replaced 
at the same time as replacing the Toner Cartridge.
To replace the waste toner bottle:
1. Open the waste toner bottle access door on the left side of 
the machine.
2. Remove the used waste toner bottle and dispose of it 
according to the instructions provided.
3. Unpack and install the new waste toner bottle.
4. Close the access door.
SMart Kit Drum Cartridge
Drum cartridges contain components that are sensitive to temperature and humidity. Follow the 
recommendations provided to ensure the optimum performance, highest quality, and longest life from 
your new SMart Kit Drum Cartridge.
To replace the SMart Kit Drum Cartridge:
1. Remove the Toner Cartridge, as described in Toner Cartridge on page 91.
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide93
2. Gently lift up the orange handle slightly, then carefully 
remove the Drum Cartridge.
3. Remove the new Drum Cartridge from its box.
4. Carefully remove the protective sheet from the Drum 
Cartridge by pulling up the sealing tape.
5. Slide the new Drum Cartridge into the slot until the Drum 
Cartridge clicks into place.
6. Pull the cartridge tape straight out without breaking it.
7. Push the Drum Cartridge again to make sure it is still 
positioned correctly in the slot.
8. Replace the Toner Cartridge as described in Toner Cartridge 
on page 91.
Staple Cartridge
If the optional Finisher is fitted, this procedure shows you how to remove a used staple cartridge and 
replace it with a new staple cartridge. The staple cartridge holds 5000 staples.
1. Open the staple cartridge cover.
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide 94
2. Pull on the handle to remove the empty staple cartridge.
3. Remove the used staple cartridge from the cartridge holder.
4. Dispose of the used staple cartridge.
5. Remove the new staple cartridge from its packaging.
6. Make sure that the staple strips on top of the stack are 
complete and flat. Remove any partial strips and any strips 
that are bent.
7. Insert the new staple cartridge into the cartridge holder, and 
push the staple cartridge in firmly until it clicks into position.
8. Close the staple cover door.
Routine Maintenance Items
Routine maintenance items are printer parts that have a limited life and require periodic replacement. 
Replacements may be parts or kits. Routine maintenance items are typically customer replaceable.
The only routine maintenance item for the Phaser 4600/4620 is the maintenance kit. The 
maintenance kit contains:
•Fuser
•Transfer roller
• 12 feed rollers
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide95
Print the Supplies Usage Page to see the remaining life of the Maintenance Kit:
1. Press the Menu button on the control panel.
2. Press the up/down arrows to highlight the Information 
option. Press OK.
3. Press the up/down arrows to highlight the Information 
Pages option. Press OK.
4. Press the up/down arrows to highlight the Supplies Usage 
Page option. Press OK.
5. Press the left/right arrows to highlight Yes at the Print? prompt and press OK.
The Supplies Usage Page is printed.
Instructions for replacing the routine maintenance items are provided in the maintenance kit.
Cleaning the Machine
WARNING:When cleaning your machine DO NOT use organic or strong chemical solvents or 
aerosol cleaners. DO NOT pour fluids directly onto any area. Use supplies and cleaning materials 
only as directed in this documentation. Keep all cleaning materials out of the reach of children.
WARNING:DO NOT use pressurized air-spray cleaning aids on or in this equipment. Some 
pressurized air-spray containers contain explosive mixtures and are not suitable for use in 
electrical applications. Use of such cleaners can result in a risk of explosion and fire.
CAUTION:DO NOT remove the covers or guards that are fastened with screws. You cannot 
maintain or service any of the parts that are behind these covers and guards. DO NOT attempt 
any maintenance procedure that is NOT specifically described in the documentation supplied with 
your machine.
Control Panel
Regular cleaning keeps the screen and control panel free from dust and dirt. To remove finger prints 
and smudges, clean the screen and control panel as below: 
1. Use a soft, lint-free cloth, lightly dampened with water.
2. Wipe clean the entire area, including the screen.
3. Remove any residue with a clean cloth or paper towel.
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide 96
Output Tray, Finisher and Mailbox Bins
Regular cleaning keeps the output areas free from dust and dirt.
1. Use a soft, lint-free cloth, lightly dampened with water.
2. Wipe clean the output tray, finisher areas or mailbox bins 
and the outside areas of your machine.
3. Remove any residue with a clean cloth or paper towel.
Moving the Machine
When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may 
be contaminated by toner, which can cause damage to the machine or bad print quality.
When moving the machine, make sure at least two people are holding the machine securely. 
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide97
Troubleshooting
A variety of situations can affect the quality of your output. For optimal performance, ensure these 
guidelines are followed:
• Do not position the machine in direct sunlight or near a heat source such as a radiator.
• Avoid sudden changes in the environment surrounding the machine. When a change occurs, allow 
the machine at least two hours to adjust to its new environment, depending on the extent of the 
change.
• Follow routine maintenance schedules for cleaning areas such as the control panel and output 
tray.
• Always set the guides in the paper trays to the size of the media in the tray and ensure the correct 
size is displayed.
• Ensure paper debris does not contaminate the machine.
For additional Troubleshooting information, refer to the System Administrator Guide.
Fault Clearance
When a fault occurs, the Error screen displays a list of the current faults or alerts. When the Error screen 
is displayed, press OK for further information. Follow the instructions in this guide to clear the fault. Any 
printed sheets removed will automatically be reprinted once the paper jam is cleared.
To exit the Error screen, press the Back button until the Machine Status screen is displayed. If a fault 
has occurred and the Error screen is not visible, press the Back button to access the Error screen. 
Pressing the Back button repeatedly alternates between the Machine Status screen and the Error 
screen.
Tips for Avoiding Paper Jams
By selecting the correct media types, most paper jams can be avoided. 
• Ensure that the adjustable guides are positioned correctly. (See Loading Paper on page 56.)
• Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the 
inside of the tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading. 
• Do not use creased, damp or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. (See Media Specifications on page 62.)
• Ensure that the recommended side of the print media is facing up for Paper Tray 1 (Bypass) or 
facing down for the other trays.
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide 98
Paper Trays 2, 3, 4, 5 and 6
The control panel will specify the tray that has a paper jam. When the Error screen is displayed, press 
OK for further information. If the Error screen is not visible, press the Back button to access the Error 
screen.
1. Pull the tray(s) specified on the control panel completely out 
of the printer.
Note For all trays, pull out the specified tray and all trays 
above it. For example, if the jam is in Tray 4, pull out Trays 2 
and 3.
2. Pull jammed paper from the printer tray slot.
3. Remove crumpled paper from the tray.
4. Open the top cover and remove the Toner Cartridge.
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide99
5. Remove the Drum Cartridge.
6. Remove the jammed paper. Confirm that all paper fragments 
are removed.
7. Insert the Drum Cartridge and the Toner Cartridge and close 
the top cover.
8. Replace all the trays.
High Capacity Feeder Jams
The control panel will specify the tray that has a paper jam. When the Error screen is displayed, press 
OK for further information. If the Error screen is not visible, press the Back button to access the Error 
screen.
1. Opening the tray automatically lowers an elevator in the 
base of the tray.
2. Remove crumpled paper from the tray.
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							General Care and Troubleshooting
Xerox Phaser 4600/4620
User Guide 100
3. Close the High Capacity Feeder door.
To p  C o v e r  A r e a s
There is a jam at the exit or at the rear cover. The control panel will specify a fault has occurred. When 
the Error screen is displayed, press OK for further information. If the Error screen is not visible, press the 
Back button to access the Error screen.
1. Open the top cover and remove the Toner Cartridge.
2. Remove the Drum Cartridge.
3. Lift baffle by green handle and gently pull the jammed paper 
out of the rollers.
4. If you cannot move the jammed paper, pull Tray 2 
completely out of the printer.
5. Replace the tray.
6. Insert the Drum Cartridge and the Toner Cartridge and close 
the top cover.
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