Xerox Phaser 4500B User Manual

							Paper Jams
Phaser™ 4500 Laser Printer
4-18
Ja m a t the  Dupl e x Uni t
1.Open the duplex unit cover.
2.Remove the jammed paper. Confirm that all paper fragments are removed.
 
3.Close the duplex unit cover.
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							Paper Jams
Phaser™ 4500 Laser Printer
4-19
For additional information, go to www.phaserSMART.com.
PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the 
latest support solutions with a few mouse clicks. (English only)
Ja m a t the  Sta cke r
1.Open the rear stacker cover.
2.Remove the jammed paper. Confirm that all paper fragments are removed.
 
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							Paper Jams
Phaser™ 4500 Laser Printer
4-20 3.Close the rear stacker cover.
For additional information, go to www.phaserSMART.com.
PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the 
latest support solutions with a few mouse clicks. (English only)
Pa pe r Si ze  Ja m
1.Pull the tray completely out of the printer.
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							Paper Jams
Phaser™ 4500 Laser Printer
4-21 2.Confirm that the paper tray guides are pressed firmly against the paper.
3.Insert the tray into the printer slot and push it completely to the back of the printer.
4.When the Confirm Tray # Paper (where # is the number of the tray specified on the 
front panel) message displays, verify that the paper size and type match the size and type 
of the paper in the tray.
■If the paper size and type in the message match the size and type of the paper in the 
tray, press the OK button.
■If the paper size and type in the message do not match the size and type of the paper in 
the tray, select the correct size and type at the front panel.
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							Paper Jams
Phaser™ 4500 Laser Printer
4-22 5.If you have a duplex unit, open the duplex unit cover.
6.Open the rear cover.
Caution
Be careful, some components inside the rear cover may be hot.
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							Paper Jams
Phaser™ 4500 Laser Printer
4-23 7.Remove the jammed paper. Confirm that all paper fragments are removed.
 
8.Close the rear cover.
 
9.If you have a duplex unit, close the duplex unit cover.
For additional information, go to www.phaserSMART.com.
PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the 
latest support solutions with a few mouse clicks. (English only)
4500-042
4500-043
4500-006
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							Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-24
Print-Quality Problems
This topic includes:
■Diagnosing Print-Quality Problems on page 4-24
■Repeating Defects on page 4-29
Your printer is designed to produce consistently high-quality prints. If you observe print-
quality problems, use the information on these pages to troubleshoot them. 
For detailed, online support information, go to www.xerox.com/office/infoSMART.
Caution
If you change the type of paper in a tray, you must change the paper type and size on the 
front panel to match the paper that you loaded. If you fail to do this, print-quality 
problems can occur and the fuser can be damaged.
Diagnosing Print-Quality Problems
Caution
Damage caused by using unsupported paper, transparencies, and other specialty media is 
not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. 
The Total Satisfaction Guarantee is available in the United States and Canada. Coverage 
may vary outside these areas; please contact your local representative for details.
Use the following table to find specific solutions to print-quality problems.
Diagnosing Print-Quality Problems 
Problem Causes Solutions
Light Prints
The overall image is lighter 
than normal.
1.The paper may be damp.
2.You may be using Draft 
mode.
3.The toner level may be low.1.Replace the paper.
2.Turn off Draft mode.
3.If the print cartridge is low on 
toner, replace it.
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							Print-Quality Problems
Phaser™ 4500 Laser Printer
4-25
Blank Prints
The entire printed page is 
blank with no visible print.
1.If you just installed a new 
print cartridge, the yellow 
sealing tape may still be in 
place.
2.Multiple sheets may have 
been fed from the paper tray 
at the same time.
3.Printable data may not have 
been received from the 
computer.1.Remove the tape.
2.Remove the paper from the 
paper tray and fan it. Also, 
ensure that the paper is correctly 
loaded in the tray.
3.To test this, print a Configuration 
Page. If the Configuration Page 
is normal, check the interface 
cable between the computer and 
printer, the printer setup, and 
application software. If the 
Configuration Page is blank, 
replace the print cartridge and 
reprint the Configuration Page. If 
the Configuration Page still is 
blank, contact your Customer 
Support Center.
Black Prints
The entire printed page is 
black.
1.The print cartridge may be 
defective.
2.Printable data from the 
computer may be corrupted.1.Replace the print cartridge.
2.To test this, print a Configuration 
Page. If the Configuration Page 
is normal, check the interface 
cable between the computer and 
the printer, and the application 
software. If the connections 
appear normal, contact your 
Customer Support Center.
Vertical Line Deletions
There are localized print 
deletions forming narrow 
lines.
1.The print cartridge may not 
be installed correctly.
2.The print cartridge may be 
defective or at the end of its 
life.
3.The transfer roller may be 
defective.1.Remove and re-install the print 
cartridge.
2.Replace the print cartridge.
3.Replace the transfer roller (in the 
maintenance kit).
Diagnosing Print-Quality Problems (Continued)
Problem Causes Solutions
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							Print-Quality Problems
Phaser™ 4500 Laser Printer
4-26
Horizontal Line Deletions
There are localized print 
deletions appearing as bands 
running across the paper.
1.The paper may be defective 
with creases, folds, etc.
2.The print cartridge may be 
defective or at the end of its 
life.
3.The transfer roller may be 
defective.1.Replace the paper.
2.Replace the print cartridge.
3.Replace the transfer roller (in the 
maintenance kit).
Vertical Dark Streaks
There are black lines running 
across the print.
1.The print cartridge may be 
defective or at the end of its 
life.
2.The paper path may be 
contaminated with toner.
3.The fuser may be defective.1.Replace the print cartridge.
2.Print several blank sheets of 
paper to remove the toner 
accumulations.
3.Replace the fuser (in the 
maintenance kit).
Repetitive Horizontal Dark 
Streaks
There are black lines running 
across the page. For more 
information, see 
Repeating 
Defects on page 4-29.
1.The paper path may be 
contaminated with toner.
2.The print cartridge may be 
defective or at the end of its 
life.
3.The fuser may be defective.
4.The transfer roller may be 
defective.1.Print several blank sheets of 
paper to remove the toner 
accumulations.
2.Replace the print cartridge.
3.Replace the fuser (in the 
maintenance kit).
4.Replace the transfer roller (in the 
maintenance kit).
Diagnosing Print-Quality Problems (Continued)
Problem Causes Solutions
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							Print-Quality Problems
Phaser™ 4500 Laser Printer
4-27
Dark Spots or Marks
There are dark spots or 
marks on the page in a 
random pattern.
1.The paper path may be 
contaminated with toner.
2.The print cartridge may be 
defective.
3.The fuser may be defective.
4.The transfer roller may be 
defective.1.Print several blank sheets of 
paper to remove the toner 
accumulations.
2.Replace the print cartridge.
3.Replace the fuser (in the 
maintenance kit).
4.Replace the transfer roller (in the 
maintenance kit).
Unfused or Partially Fused 
Image
The printed image is not fully 
fused to the paper and easily 
rubs off.
1.The paper may be damp.
2.Heavy or unusual paper may 
be in the tray.
3.The printer may be located 
in an environment with 
extreme temperature or 
humidity.
4.The fuser may be defective.1.Replace the paper.
2.Replace that paper with 
approved paper. Make sure that 
the fuser temperature is set 
correctly for the paper type.
3.Make sure that the printer is 
located in an environment with 
the temperature between 5° and 
35° C (41° and 95° F) and the 
relative humidity between 15% 
and 85%. Move the printer to a 
suitable area, away from air 
conditioning vents, open loading 
docks, etc.
4.Replace the fuser (in the 
maintenance kit).
Wrinkled Prints
The prints are wrinkled, 
creased, or torn.
1.The paper is not loaded 
correctly in the appropriate 
tray.
2.The paper may be in poor 
condition.
3.The paper may be damp.
4.The fuser may be at the end 
of its life.1.Verify that the paper is correctly 
loaded in the appropriate tray.
2.Replace the paper.
3.Replace the paper.
4.Replace the fuser (contained in 
the maintenance kit).
Diagnosing Print-Quality Problems (Continued)
Problem Causes Solutions
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