Xerox Phaser 4500B User Manual

							Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-10
Pri nte r Ma na ge me nt Softwa re
This topic includes:
■Using CentreWare Software on page 3-10
■Using Printer Management Features on page 3-12
Usi ng Ce ntre Wa re  Softwa re
Ce ntre Wa re Inte rne t Servi ce  (IS)
CentreWare IS is a printer administration and support tool using web technology. With 
CentreWare
 IS software, you can access printer status and manage your printer over a TCP/IP 
network using a web browser. 
CentreWare IS enables you to:
■Receive printer status and manage printers independent of network servers and operating 
systems. 
■Define a link to your local web server’s support page.
■Access online manuals and technical support information by using built-in links to the 
Xerox web site.
CentreWare IS provides an easy-to-use, consistent interface that you can use for most 
configuration tasks. 
CentreWare IS requires only a web browser and a TCP/IP connection between the printer and 
the network (in Windows, Macintosh, or UNIX environments). TCP/IP and HTTP must be 
enabled in the printer. 
For complete information about CentreWare IS, see the CentreWare IS Online Help.
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							Printer Management Software
Phaser™ 4500 Laser Printer
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Ce ntre Wa re DP for Ne tWa re
CentreWare DP is easy-to-use printer management software that runs on Windows 98 or later 
and Windows 2000 or later. Through point-and-click navigation you can install, connect, and 
configure the printer quickly and easily on a network . It provides network administrators with 
setup procedures and management of networked printers.
The following table lists CentreWare DP key features and benefits.
For more information go to www.xerox.com/office to view the CentreWare DP User Guide.
Ce ntre Wa re MC (Mi crosoft Ma na ge me nt Consol e )
CentreWare MC allows IP discovery of printers equipped with an embedded web server. The 
embedded web server in Xerox printers is called CentreWare
 Internet Services.
For installing or managing multiple printers on a Windows NT 4.x (Service Pack 6 or higher), 
Windows 2000, or Windows XP network with the TCP/IP protocol enabled, use the Xerox 
CentreWare
 MC snap-in to Microsoft Management Console. For more information go to 
www.xerox.com/office to view the CentreWare MC User Guide.
Ce ntre Wa re We b
CentreWare Web is a multi-vendor printer management, installation, and troubleshooting 
application that can remotely manage, install, and troubleshoot printers on your network using 
a web browser. Printers are found through network or print server discovery and managed over 
TCP/IP networks using RFC-1759 SNMP (Simple Network Management Protocol).
Some of the features provided by CentreWare We b :
■Remotely add ports, queues, and drivers to Windows 2000, XP, and NT4.x SP6 print 
servers.
■Install, troubleshoot, upgrade, and clone wizards to aid all users in performing 
administrative tasks.
■Install CentreWare Web on a server for availability to all clients on the network that have 
Internet access with a browser.
■Support multiple users and provide for different levels/privileges of user access, such as 
administrators or guests.
FeatureBenefit
Setup WizardProvides a step-by-step guide to install your printer on the network.
Advanced SetupProvides a tool to service multiple file servers and queues.
Instant StatusEnables you to select a printer from the Printer List to monitor the 
printer at any given time.
Remote Configuration and 
ManagementEnables you to do most configuration and monitoring tasks from your 
workstation.
Printer UpgradesEnables you to upgrade your printer from your workstation (if 
available for your printer model).
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							Printer Management Software
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■Discover printers on local and remote subnets.
■Automatically discover printers as scheduled.
■Generate reports.
■Connect to printer web servers for additional printer-specific features, including help.
For more information go to www.xerox.com/office to view the CentreWare Web User Guide.
Using Printer Management Features
Job Accounti ng
The printer stores information about print jobs in a log file. The log file is stored either in the 
printer’s memory or on an optional hard disk if one is installed in the printer. If the log file is 
stored in the printer’s memory, it is lost when the printer is reset. It is recommended that a hard 
disk be used for job accounting.
The log file lists job records. Each record contains fields such as user name, job name, pages 
printed, job times, and toner and ink used. Not all fields are supported by all printers. For 
information go to CentreWare
 IS online help or CentreWare Web online help.
The job accounting values reported vary depending on the protocol and print command used 
when each job was printed. For example, using NPRINT over NetWare provides the printer 
with the most information about the job being printed. When using Windows and NetWare, the 
job name is often LST: or LST:BANNER. Other jobs from other ports may provide less 
information about the job.
Job accounting is available through CentreWare IS and CentreWare We b .
Usi ng Ce ntre Wa re  IS
1.Launch your web browser.
2.Enter your printers IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). 
3.On the right side of the main CentreWare IS page, click Jobs. 
The “Job Accounting Links” page provides links that enable you to browse, download, and 
clear job accounting records.
For complete information on CentreWare IS job accounting, including clearing job 
information, downloading job information to a file, and job accounting file formats, go to 
CentreWare
 IS Online Help.
Ma i Li nX Al e rts
MaiLinX alerts allow the printer to automatically send email to the system administrator and 
others under the following conditions:
■When printer errors, warnings, and alerts occur.
■When the printer requires attention (for example, when service is required or supplies 
need to be replenished).
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■When a reply to a CentreWare IS Remote Internet Printing message is desired. For more 
information about CentreWare IS Remote Internet printing, go to CentreWare IS Online 
Help.
Three designated users can receive messages: 
■SysAdmin 
■Service
■Key
Printer messages reporting errors, alerts, and warnings can be individually assigned to any of 
these users. You can customize the message text and the subject line in the Status Notification 
messages. 
Status Notification is supplied by the printer’s Simple Mail Transport Protocol (SMTP) client.
Se tti ng Up Ce ntre Wa re  IS Sta tus Noti fi ca ti on
1.Launch your web browser.
2.Enter your printers IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). 
3.Select Properties.
4.Select Mail Alerts on the left sidebar. Follow the instructions on the page to select mail 
alert options.
5.Click Save Changes.
For complete information about CentreWare IS Status Notification, go to CentreWare IS 
Online Help.
Usage Profile Reports
The printer generates reports accessed through CentreWare IS that detail printer usage. Usage 
profile reports track multiple items, including:
■Printer information, such as printer name, date installed, total pages printed, options 
installed, and network ID.
■Supplies usage data, such as toner or ink. By tracking supplies usage, you can order 
supplies before they reach their end of life.
■Media and tray information, such as how often prints are made on paper compared to 
transparencies, and how often each tray is used.
■Job characteristics, such as size and timing of jobs.
Se tti ng Up Usa ge  Profi l e  Re porti ng
1.Launch your web browser.
2.Enter your printers IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). 
3.Select Jobs.
4.Select Usage Profile Reports on the left sidebar.
5.Click the Usage Profile Properties link. Follow the instructions on the page to set up 
reports.
6.Click Save Changes.
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							Printer Management Software
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For complete information about Usage Profile reporting, including descriptions of each field 
in the report, go to CentreWare
 IS Online Help.
Usi ng Ce ntre Wa re  IS
Note
To send usage profile reports using email, the MaiLinX must be properly set up using 
MaiLinX Alerts on page 3-12.
1.Enter your printer’s IP address into the browser to connect to the printer using 
CentreWare IS.
2.Select Jobs. 
3.Select Usage Profile Reports on the left sidebar. 
4.Enter the desired email address in the Send to Specific Address field.
5.Click Send Usage Profile Report.
Xe rox Usa ge  Ana l ysi s Tool
The Xerox Usage Analysis Tool is a Windows client/server application that allows system 
administrators to automatically track Xerox printer usage and obtain job accounting records. 
The tool supports large networks with many users and printers.
Job accounting and printer usage data is stored in a database. The application can be run on 
multiple clients using a single server. The data can be exported to a spreadsheet for viewing, 
analysis, and billing.
Go to www.xerox.com/office for complete information about using the Xerox Usage Analysis 
Tool provided by the application’s online help system.
System Requirements
■IP network
■Xerox Phaser printers with Ethernet interface (optional hard disk recommended)
■A PC with at least 32 MB of RAM. At least 1 GB of hard drive space is recommended for 
the server.
■Supported operating systems: Windows 98 or later and Windows 2000 or later
■Microsoft Excel 97 or Excel 2000 for export to spreadsheet (for graphing, billing, data 
analysis)
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							Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
3-15
Wi ndows 2000,  Wi ndows XP,  a nd Wi ndows Se rve r 
2003
This topic includes:
■Preliminary Steps on page 3-15
■Quick CD-ROM Install Steps on page 3-15
■Other Methods of Installation on page 3-16
■Windows 2000, Windows XP, Windows Server 2003 Troubleshooting (TCP/IP) on 
page 3-18
Preliminary Steps
These preliminary steps must be performed for all printers:
1.Verify that the printer is plugged in, turned on, and connected to an active network.
2.Verify that the printer is receiving network traffic by monitoring the LED’s on the back of 
the printer or on the CentreDirect External Print Server. When the printer is connected to a 
functioning network and receiving traffic, its link LED is green, and its amber traffic LED 
is flashing rapidly.
3.Proceed to “Quick CD-ROM Install Steps” or “Other Methods of Installation” for the 
installation method desired.
4.Print the “Configuration Page” and keep it for reference.
Qui ck CD-ROM Insta l l  Ste ps
1.Insert the Printer Installer and Utilities CD-ROM into the computer’s CD-ROM drive. If 
your PC is set to autorun, the installer launches automatically. If it does not launch, do the 
following:
a.Click Start, then click Run.
b.In the Run window, type: :\INSTALL.EXE. 
2.Select your desired language from the list.
3.Select Install Printer Driver.
4.Click I Agree to accept the Xerox Software License Agreement. 
5.In the Select Printer dialog box, the default Use Walk-Up Technology (recommended 
for network printers) is selected. Click Next.
6.Follow the Use Walk-Up Technology instructions displayed.
7.Click Exit Program.
Note
If the Walk-Up Technology dialog box remains onscreen after you have completed Steps 
1–6, click the Back button, then click Select from the following discovered printers. 
Follow the onscreen prompts to complete the installation procedure.
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							Windows 2000, Windows XP, and Windows Server 2003
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3-16
Othe r Me thods of Insta l l a ti on
Your printer can also be installed on a Windows 2000, Windows XP, or Windows Server 2003 
network using one of these methods:
■Microsoft TCP/IP Protocol
■Xerox TCP/IP Port Monitor
■Microsoft IPP Port
The following methods can also be used to monitor or configure your printer:
■A web browser using CentreWare IS if your printer is connected to a Windows 2000, 
Windows XP, or Windows Server 2003 network with the TCP/IP protocol enabled.
■The Xerox CentreWare MC snap-in to Microsoft Management Console for installing or 
managing multiple printers on a Windows 2000, Windows XP, or Windows Server 2003 
network with TCP/IP protocol enabled. See the CentreWare MC User Guide at 
www.xerox.com/office
. 
Note
The CentreWare methods are not discussed in this section. For more information 
concerning CentreWare IS, CentreWare DP, or CentreWare MC, go to Reference/
Connections & Networks/Printer Management Software on the User Documentation 
CD-ROM.
Mi crosoft TCP/IP Protocol
Note
For Windows XP, select Classic Look or the Windows XP procedures will not match the 
steps below. To select Classic Look, click Start, then Settings, then Taskbar and Start 
Menu. Select the Start Menu tab, then select the Classic Start menu. Click OK. 
1.Right-click the My Network Places icon on the desktop, then click Properties.
2.Right-click Local Area Connection, then click Properties.
3.Click the General tab to verify that Internet Protocol (TCP/IP) is installed.
■If the Internet Protocol (TCP/IP) box is checked, the software is installed.
■If the Internet Protocol (TCP/IP) box is not checked, the software is not installed. 
Install TCP/IP software using the documentation provided by Microsoft, then return to 
this document.
Addi ng the  Pri nte r
1.On the desktop click Start, then click Settings.
2.Select one of these options:
■For Windows 2000 click Printers, double-click Add Printer to launch the Add 
Printer Wizard, then click Next. 
■For Windows XP and Windows Server 2003, click Printers and Faxes. Double-click 
Add Printer to launch the Add Printer Wizard, then click Next. 
3.Click the Local Printer button, then click Next.
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							Windows 2000, Windows XP, and Windows Server 2003
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3-17 4.Click the Create a New Port button.
5.Select Standard TCP/IP Port from the New Port Type pull-down menu, then click Next.
6.Click Next.
7.Click in the Printer Name or IP Address edit box and enter the IP Address of the printer 
you want to use. Click Next.
8.Select one of these options:
■Click Finish in the Confirmation window if the data is correct.
■Click the Back button to correct the data if incorrect, then click Finish in the 
Confirmation window when the data is correct.
Confi guri ng the  Pri nte r
1.Insert the Printer Installer and Utilities CD-ROM into the computer’s CD-ROM drive and 
click Have Disk.
2.Click the Browse button, then select the directory which contains the Windows 2000 or 
Windows XP drivers.
3.Select the *.INF file, then click Open. 
4.Verify that the path and filename are correct, then click OK. 
5.Enter a name for the printer and select whether you want that printer to be the default. 
Click Next.
6.Select one of these options:
■If the printer is not shared, click Next.
■If the printer is shared, enter a Share Name, check the Share box, then click Next.
Pri nti ng a  Te st Pa ge
You are prompted to print a test page.
1.Select one of these options:
■Click Ye s to print a test page, then click Next.
■Click No if you do not want to print a test page, then click Next.
2.Select one of these options in the Completing the Add Printer Wizard screen: 
■Click the Finish button if the data presented is correct. Proceed to step 3.
■Click the Back button to correct the data if incorrect, then click Finish in the Add 
Printer Wizard when the data is correct. Proceed to Step 3.
3.If you printed a test page, you are prompted to confirm that the test page printed:
■Click Ye s if the test page printed successfully.
■Click No if the test page did not print or printed incorrectly. Proceed to step 4.
4.Note the print-quality of the print job. If print-quality problems exist, or if the job does not 
print, go to Reference/Troubleshooting on the User Documentation CD-ROM for more 
information.
Mi crosoft IPP Port
Follow these steps to obtain the printer’s URL and create an Internet Printing Protocol (IPP) 
printer.
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Obta i ni ng the  Pri nte r’s URL (Ne twork Pa th)
1.Launch your web browser.
2.Enter your printers IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). 
3.Select Properties.
4.Select the Protocols folder on the left sidebar.
5.Select IPP. The Network Path field on the IPP (Internet Printing Protocol) Settings page 
displays the printer’s URL.
Cre a ti ng a n IPP Pri nte r
1.On the desktop, click Start, click Settings, then click Printers.
2.Double-click Add Printer to launch the Microsoft Add Printer Wizard. 
3.Select Network Printer, then click Next.
4.When prompted for Network Path (Windows 9x) or URL (Windows NT, Windows 2000, 
Windows XP), enter the printer’s URL in the following format:
http://printer-ip-address/ipp
5.Click Next.
6.Substitute your printer’s IP address or DNS name for printer-ip-address. The printer’s 
URL is displayed on the CentreWare IS IPP page in the Network Path field.
Wi ndows 2000,  Wi ndows XP,  Wi ndows Se rve r 2003 
Troubl e shooti ng (TCP/IP)
Note
For Windows XP, select Classic Look or the Windows XP procedures will not match the 
steps below. To select Classic Look, click Start, then Settings, then Taskbar and Start 
Menu. Select the Start Menu tab, then select Classic Start menu. Click OK. 
This troubleshooting section assumes you have completed the following tasks:
■Loaded a Phaser printer PCL or PostScript printer driver.
■Printed and kept a current copy of the “Configuration Page”. 
Pri nti ng the  Confi gura ti on Pa ge
You can print the “Configuration Page” to help you solve printing problems and obtain the 
best results from your printer. Access this page from the printer’s front panel.
To print the “Configuration Page”:
1.At the printer’s front panel, select Printer Setup, then press the OK button.
2.Select Configuration Page, then press the OK button to print.
Note
Print “Menu Map” to see other information pages available for printing.
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Ve ri fyi ng Se tti ngs
1.Verify the settings on the “Configuration Page”.
■IP Address Source is set to: DHCP, Front Panel, BOOTP, or Auto IP (depending 
on your network configuration).
■Current IP Address is set correctly. (Note this address if it is assigned by Auto IP, 
DHCP, or BOOTP.)
■Subnet Mask is set correctly (if used).
■Default Gateway is set correctly (if used).
■LPR is enabled. Verify that the LPR and AppSocket settings are set as desired.
■Interpreters: Auto, PCL, or PostScript (depending on your driver).
2.Verify that the client is logged into the network and printing to the correct print queue. The 
user should also have access to the Phaser printer queue.
Ve ri fyi ng Dri ve r Insta l l a ti on
1.Right-click My Network Places on the desktop, then click Properties. 
2.Right-click Local Area Connection, then click Properties. 
3.Click the General tab. View the list of installed network protocols to verify that TCP/IP is 
installed. (For more information, contact your network administrator.)
4.Click Install to install any components not listed, then restart your computer.
5.Click Start, click Settings, then click Printers. 
6.Right-click the printer icon, then click Properties.
7.Click the Advanced tab. Verify that the correct printer driver is installed.
8.Click the Ports tab. Verify that the IP Address in the Print to the Following Ports list is 
identical to the one on the “Configuration Page.” You may need to click the Configure 
Port button to see the IP address. If necessary, re-select the TCP/IP number used for the 
printer.
Pri nti ng a  Te st Pa ge
1.Click the General tab.
2.Click Print Test Page. If the printer does not print, do one of the following:
■Select PhaserSMART Technical Support on the Troubleshooting tab of your 
Windows printer driver to access PhaserSMART Technical Support.
■Go to www.xerox.com/office/support.
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