Xerox Phaser 4500B User Manual

Paper Jams
Phaser™ 4500 Laser Printer
4-18
Ja m a t the  Dupl e x Uni t
1.Open the duplex unit cover.
2.Remove the jammed paper. Confirm that all paper fragments are removed.
 
3.Close the duplex unit cover.
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Paper Jams
Phaser™ 4500 Laser Printer
4-19
For additional information, go to www.phaserSMART.com.
PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the 
latest support solutions with a few mouse clicks. (English only)
Ja m a t the  Sta cke r
1.Open the rear stacker cover.
2.Remove the jammed paper. Confirm that all paper fragments are removed.
 
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Paper Jams
Phaser™ 4500 Laser Printer
4-20 3.Close the rear stacker cover.
For additional information, go to www.phaserSMART.com.
PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the 
latest support solutions with a few mouse clicks. (English only)
Pa pe r Si ze  Ja m
1.Pull the tray completely out of the printer.
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Paper Jams
Phaser™ 4500 Laser Printer
4-21 2.Confirm that the paper tray guides are pressed firmly against the paper.
3.Insert the tray into the printer slot and push it completely to the back of the printer.
4.When the Confirm Tray # Paper (where # is the number of the tray specified on the 
front panel) message displays, verify that the paper size and type match the size and type 
of the paper in the tray.
■If the paper size and type in the message match the size and type of the paper in the 
tray,...

Paper Jams
Phaser™ 4500 Laser Printer
4-22 5.If you have a duplex unit, open the duplex unit cover.
6.Open the rear cover.
Caution
Be careful, some components inside the rear cover may be hot.
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Paper Jams
Phaser™ 4500 Laser Printer
4-23 7.Remove the jammed paper. Confirm that all paper fragments are removed.
 
8.Close the rear cover.
 
9.If you have a duplex unit, close the duplex unit cover.
For additional information, go to www.phaserSMART.com.
PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the 
latest support solutions with a few mouse clicks. (English only)
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Phaser™ 4500 Laser Printer
Copyright © 2004 Xerox Corporation. All Rights Reserved.
4-24
Print-Quality Problems
This topic includes:
■Diagnosing Print-Quality Problems on page 4-24
■Repeating Defects on page 4-29
Your printer is designed to produce consistently high-quality prints. If you observe print-
quality problems, use the information on these pages to troubleshoot them. 
For detailed, online support information, go to www.xerox.com/office/infoSMART.
Caution
If you change the type of paper in a...

Print-Quality Problems
Phaser™ 4500 Laser Printer
4-25
Blank Prints
The entire printed page is 
blank with no visible print.
1.If you just installed a new 
print cartridge, the yellow 
sealing tape may still be in 
place.
2.Multiple sheets may have 
been fed from the paper tray 
at the same time.
3.Printable data may not have 
been received from the 
computer.1.Remove the tape.
2.Remove the paper from the 
paper tray and fan it. Also, 
ensure that the paper is correctly 
loaded in the tray.
3.To test...

Print-Quality Problems
Phaser™ 4500 Laser Printer
4-26
Horizontal Line Deletions
There are localized print 
deletions appearing as bands 
running across the paper.
1.The paper may be defective 
with creases, folds, etc.
2.The print cartridge may be 
defective or at the end of its 
life.
3.The transfer roller may be 
defective.1.Replace the paper.
2.Replace the print cartridge.
3.Replace the transfer roller (in the 
maintenance kit).
Vertical Dark Streaks
There are black lines running 
across the print....

Print-Quality Problems
Phaser™ 4500 Laser Printer
4-27
Dark Spots or Marks
There are dark spots or 
marks on the page in a 
random pattern.
1.The paper path may be 
contaminated with toner.
2.The print cartridge may be 
defective.
3.The fuser may be defective.
4.The transfer roller may be 
defective.1.Print several blank sheets of 
paper to remove the toner 
accumulations.
2.Replace the print cartridge.
3.Replace the fuser (in the 
maintenance kit).
4.Replace the transfer roller (in the 
maintenance...