Xerox Documate 4440 User Guide

							Xerox® DocuMate® 4440 Maintenance
32User Guide
7. Insert the round end of the roller into the slot in the scanner.
8. Carefully lower the roller into the scanner. Make sure the groove on the right side of the roller 
is aligned so that it slides in place into the U-shape of the bracket.
9. Lift the roller cover and carefully push it closed to lock it in place. Make sure everything is 
aligned properly and the cover is fully closed. If the cover is not fully closed it will break during 
scanning and damage the scanner.
Replacing the Feed Roller
The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause 
documents to feed in skewed at an angle, or multiple pages to feed at the same time. Before 
replacing the roller you should clean it as excessive dust on the roller will make it appear worn and 
smooth. You cannot properly diagnose a worn roller until you have cleaned it. You should generally 
replace the roller every 160,000 to 200,000 scans.
Replacement parts can be purchased from the Parts & Accessories page for your scanner at 
www.xeroxscanners.com
. 
						

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To replace the feed roller:
1. Open the Automatic Document Feeder cover.
2. Pull the paper guide away from the scanner. 
3. The replaceable roller is located behind the paper guides.
4. The roller is held in place with a lock tab that rotates to lock and unlock it. To unlock the tab, 
rotate it upward until the small lock flange is completely free. 
						

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5. Remove the roller from the scanner and discard it, it cannot be repaired.
6. Before installing the new roller, clean any dust that may have gotten on it during shipping. 
7. Insert the left end of the new roller assembly into the hole in the roller channel. Angle the 
roller module up and into the roller channel. Align the tab on the lock flange with the slot in 
the scanner.
Hold the feed roller module fully in the scanner door while you lock it in place. 
8. Use the lever to rotate the locking tab into the slot in the scanner.  Push on the lever until it 
clicks in place and locks the roller in the scanner. 
The lock will “click” into place when it is secure. However, if it does not rotate easily into the 
housing, make sure the flange is properly seated in its latch. 
						

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9. Lift the paper guide up to the back of the scanner and press gently on the paper guide until it 
snaps into place.
10. Close the scanner when you’re finished.
Troubleshooting
Problem: The scanner won’t scan. What’s wrong? 
Check for one of these possible causes:
•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure 
the cables are plugged in securely.
•Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t 
come on, plug the power supply into another electrical outlet. If you are using a UPS battery 
back-up or power strip, try plugging the scanner directly to a wall outlet.
•Did you restart the computer and scanner? If the scanner gets a paper jam, or looses 
connection because of an error, try restarting your computer and power cycling the scanner.
•Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner 
try plugging the scanner’s USB cable directly to the back of the computer. It is not 
recommended that you use the scanner with a USB hub, if you are using a hub, the hub must 
have its own power supply.
•Is the USB cable 6’ or less? If you are using a USB cable that is longer than 6’ you may lose 
connection to the scanner. The recommended USB cable length is 6’ or less, the USB cable 
provided with your scanner is within this range.
•Did you select another image source in the scanning software? If you use multiple 
imaging devices with your computer, such as a camera, all-in-one printer, or another scanner, 
you may have selected another source for images. Make sure Xerox
® DocuMate® 4440 is 
selected as the scanner.
Problem: Why does my scanner not function after performing a system restore on Windows?
The system restore process may have corrupted some of the driver components. It is 
recommended that you reinstall your scanner driver. Please refer to “Uninstalling Your Scanner” on 
page 39 for installation instructions. 
						

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Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition 
(WIA)?
After performing a scan using the WIA interface you must close the application you were using 
before scanning with the buttons on the scanner. This does not occur when scanning using the 
TWAIN or ISIS interface.
Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?
To resolve the problem, simply turn off the scanner power then turn it back on again.
This may occur after Windows goes into power saving mode to “hibernate” the computer into a 
low power state. When you move your mouse or type on the keyboard it “wakes” the computer 
back up and restores full power to the system. This power fluctuation during the computer’s 
hibernating period may sometimes cause the scanner to lose communication to the computer.
Problem: The installation will not complete successfully. If installation finishes, the scanner’s 
OneTouch options do not seem to work properly.
A likely cause is that some driver programs are already installed on your computer for another 
scanner. Or you previously had another Visioneer
® or Xerox® scanner and that driver program is 
still on your computer. They are interfering with the installation and OneTouch options, and you 
need to remove those other drivers and re-install your Xerox
® scanner. Please see the 
documentation that you received with the other scanner for the steps to remove its driver 
programs. 
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of free hard drive space is for the installation of the scanner driver and 
basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in 
size. Free up some space on your hard drive for the software to be able to save the scanned 
images.
Problem: When using "Create single image files" not all of the pages scanned are sent to the 
destination I chose.
There are a limited number of times that an application can open. When "Create single image 
files" is selected and you are scanning to a destination application, each side of the page scanned 
will open a new instance of that application. If you want to have an image open in an application 
immediately, limit your scan batch to less than 5 pages.
Alternatively, you can set your destination to be a folder location on your computer or network 
using "Transfer to Storage". Select any file format and then scan a large batch of papers. At the 
end of scanning, the driver will immediately save all pages scanned to that folder location without 
opening an application.
Problem: I have selected "Skip Blank Originals" but not all of the blank pages have been removed. 
If you are scanning light weight paper, such as 16lb or 18lb printer paper, the scanner may be 
picking up faint images through the paper and the driver will not drop those pages out of the final 
file. The "Skip Blank Originals" result will vary based on the DPI range and paper weight. Generally 
100 dpi or 150 dpi produces the best results. 
						

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Problem: I tried to 'Repair' the OneTouch application by using the 'Change' function through the 
Add/Remove Program within the Control Panel and was not able to repair it. 
1. Before attempting to repair OneTouch, unplug the USB cable connected to the scanner. 
2. Perform the Change/Repair function again. If you are asked for the Install DVD, insert the disc 
into the DVD-ROM player and click OK. 
3. When prompted, plug the USB cable back into the scanner. 
4. When the installation process finishes, click OK on the Complete The Installation window, and 
then click Close. 
5. Reboot your computer.
Problem: OneTouch no longer functions after installing Internet Explorer on Windows XP. 
This is a known issue where OneTouch stops responding when Internet Explorer is installed after 
the scanner. To resolve the issue:
1. Open the Windows Add/Remove Programs feature from the Control Panel. 
2. Find Windows Internet Explorer and uninstall it using the change/remove options. Follow the 
wizard through a complete removal of the Internet Explorer software. 
3. Find OneTouch and uninstall it using the change/remove options. Follow the wizard through a 
complete removal of the OneTouch program. 
4. Unplug your scanner's USB cable from the computer. 
5. Reboot your computer. 
6. Install Internet Explorer. 
7. Install your scanner driver.
Problem: I am getting an error message that OCR fails every time I try to scan using the OCR 
features from OneTouch. 
Anti-SpyWare software that is set to always run may interfere with the driver functionality. It is 
recommended that you temporarily disable or suspend the automatic protection feature during 
scanning. After scanning is complete and your file has been saved, turn the auto-protect feature 
back on. You do not need to close the Anti-SpyWare software.
Problem: With AutoCrop to Original selected, sometimes I get blank pages, or pages with lines. 
The pages were probably scanned in crooked, or skewed. To use AutoCrop to Original, the pages 
must be scanned in straight. Adjust the paper guides on the scanner so pages feed in straight. 
Problem: The paper jams the ADF. 
To reduce the number of paper jams, smooth and straighten the paper before scanning, and 
adjust the guides to the paper size. Paper fed into the ADF at an angle can cause the feed 
mechanism to jam. If paper jams are occurring more frequently, try cleaning the roller with a soft 
cloth dampened with Isopropyl rubbing alcohol. Excessive dust on the roller can make it appear 
worn and will cause issues feeding paper. See “Cleaning Inside the Automatic Document Feeder” 
on page 27 for cleaning instructions.  
						

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Problem: The ADF won’t feed pages properly. 
A dirty or worn ADF pad assembly or dirt on the roller can cause documents to feed in skewed at 
an angle, or multiple pages to feed at the same time. Try cleaning the roller first. See “Cleaning 
Inside the Automatic Document Feeder” on page27. If that doesn’t solve the problem, the pad 
assembly may need to be replaced. It is user replaceable. See “Replacing the ADF Pad Assembly” 
on page 29 for the steps to replace the pad.
Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when 
the USB cable is plugged back in.
Unplug the power cable from the scanner, and then plug it back in.
If the scanner does not reconnect:
1. Unplug the power cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the power cable back in.
Problem: The scanner reports a double feed error when there is only one page in the scanner.
Try cleaning the double feed detection sensor. Dust on the sensor may prevent the sensor from 
working properly.
Problem: The scans from the ADF are always crooked.
Make sure to align the paper guides to the edges of the paper. 
Error Light Troubleshooting Codes
Normal Operation
•Steady blue: indicates the scanner is ready to scan.
•Slow flashing blue: indicates the scanner is in low power mode.
•Rapid flashing blue: indicates the scanner is waking up from low power mode.
•Steady red: the scanner is busy or it is not connected to the computer. 
•Flashing red: the scanner is reporting an error. 
						

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Error Codes
The status light indicates the current state of the scanner. If your scanner experiences hardware 
problems, the status light turns red and will flash a specific number of times, pause, and then 
repeat the same number of flashes. The number of flashes between pauses indicates the 
hardware error code. The LED display will also flash an “E” then the error code number that 
matches the status light’s blinking pattern.
Descriptions of the most common patterns are listed below. In all cases, you should turn off the 
scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and 
computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact 
Xerox Technical Support if you experience a different blinking pattern. 
Uninstalling Your Scanner
Use the options in the Windows Control Panel to remove the scanner driver and modules, and any 
other software provided with the scanner.
Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner 
driver. Unplug the USB cable when directed to do so in the instructions below.
Open the list of installed programs in the Windows Control panel.
Error 
CodeProblem DescriptionSolution
0 Scanner is not connected to 
the computer
(The LED does not flash “E” 
and the status light remains 
blue.)A cable may be loose. Check that the scanner’s cables are 
correctly attached to the computer. If the scanner still does not 
connect, re-boot the computer.
4 Paper jam Open the ADF cover and remove the jammed page. See 
“Clearing Paper Jams” on page 26.
5 Multiple paper feed Multiple pages have fed through the scanner at one time. 
Open the ADF door and remove the pages from the scanner. 
Make sure the pages are not stuck or taped together before 
loading them in the ADF. If the problem persists, clean the 
double feed detection sensor as described on the previous 
section.
6 The scanner’s cover is open The ADF door is not closed all the way. Open the scanner then 
close it again. Push down on the lid until it locks into place.
7 or 8 The lamp in the scanner 
body or lid has 
malfunctionedThis usually occurs if the power was disconnected during a 
scan. Turn the scanner off, then back on again. If the problem 
persists, turn off the scanner, re-start the computer, then turn 
the scanner on. If the problem continues, and your scanner’s 
power is plugged into a surge protector or UPS battery backup, 
try plugging the scanner power directly into a wall outlet.
All 
Other 
CodesAn internal part in the 
scanner may have 
malfunctionedTurn off the power to your scanner, then turn it back on. If the 
problem persists, re-boot your computer. If the problem still 
persists, contact Xerox Technical Support. 
						

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• Windows XP: Open Add/Remove Programs
• Windows Vista and later: Open Programs and Features
Uninstalling the scanner driver:
1. In the list of installed programs click on Xerox
® DocuMate® 4440 driver.
2. Click the Change/Remove or Uninstall button.
3. Click Ye s when asked to confirm that you want to remove the driver.
When the driver uninstallation is complete the progress window will automatically close.
4. Turn off the scanner and unplug the USB cable.
5. Reboot the computer if you are prompted to do so.
Follow these instructions to remove any of the other software you installed with your scanner. 
Depending on the software provided with your scanner, and which applications you installed 
during the scanner setup, the application list may include:
• Visioneer OneTouch
• Visioneer OneTouch OmniPage OCR module
•Nuance PaperPort
• Nuance OmniPage
•Nuance Power PDF
• Kofax Virtual ReScan
Uninstalling Visioneer Acuity™:
Visioneer Acuity is automatically installed when you install the scanner driver using the installation 
disc. You can also download the Visioneer Acuity module from the support pages for your scanner 
at www.xeroxscanners.com
. Visioneer Acuity is a utility with advanced image processing options 
to instantly improve the visual clarity of anything you scan.
1. In the list of installed programs select Visioneer Acuity Assets.
2. Click Ye s when asked to confirm you want to remove the software.
Depending on the method of installation, and your scanner model, there may be multiple entries 
for Visioneer Acuity in the installed programs list. The additional entries in this list are the image 
processing libraries needed to support various scanner models. These additional items will be 
called “Visioneer Acuity Assets” followed by a version number. In the scenario described here, 
when you want to uninstall Visioneer Acuity make sure you select and uninstall Visioneer Acuity. If 
you uninstall one of the entries labeled as an “asset” you will still need to uninstall the main 
Visioneer Acuity utility. 
						

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Xerox® DocuMate® 4440 Specifications
Checking Your Scanner Version
The scanner’s part number is located on the data plate, starting with an 85 in the format P/N: 85-
####-#00; the image below is shown for example only:
The following is applicable to the Xerox
® DocuMate® 4440 scanners with part number 85-0289-
000 or 85-0289-100:
Scanner Specifications
Document Requirements
Minimum Item Size 2.75 x 2 inches (70 x 51 mm)
Maximum Item Size 8.5 x 118 inches (216 x 2997 mm)
Note: The maximum page length is 38 inches (965 mm) when scanning in 
Black and White at 600 dpi.
Capacity 50 pages of 20lb printer paper (75–80 gsm)
Paper Thickness 7–110 lbs. (28–400 gsm)
Plastic Card Embossed cards up to 1.25 mm thick
General Specifications
Scanning Speeds 40 pages per minute / 80 images per minute @ 200 dpi
Optical Resolution 600 dpi
Output Bit Depth 24-bit color, 8-bit grayscale, 1-bit bitonal (black & white)
Scan Method Duplex Automatic Document Feeder (ADF)
Image Sensor CCD (charge-coupled device)
Light Source CCFL (cold cathode fluorescent lamp)
Interface Hi-Speed USB 2.0, compatible with USB 1.1
Certifications UL, C-UL, FCC C
LASS A, CE, WEEE, ROHS, ENERGY STAR 1.1
Operating Temperature 50° ~ 95° F (10° ~ 35° C without condensation)
Relative Humidity 20% ~ 80% (@30° C without condensation)
Scanner Dimensions
Width 12.0 inches (305 mm)
Depth 7.0 inches (177 mm)
Height 7.6 inches (194 mm)
Weight 7.9 pounds (3.6 kg)