Xerox Documate 3640 User Guide

Xerox® DocuMate® 3640
User’s Guide 201
2. The roller assembly fits in a channel in the ADF 
cover. You can identify the roller assembly by its 
orange lock flange.
3. To remove the roller, push the lock flange down to unlock it. The roller will now be loose and can be  removed from its channel. 

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4. Holding the right hand side of the roller, gently pull it down and away from its channel.
5. Now angle the left side of the roller assembly out and away from its housing.
6. You can discard the roller. It cannot be refurbished or reused. 

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To Replace the roller assembly:
1. Hold the roller by its right hand side and slide th
e left hand side into its housing. Make sure the 
small wheel on the left end of the roller seats properly into its housing.
2. Angle the roller up and into its channel. Make su re the wheel on the left hand side remains seated 
in its housing.
3. Push the locking flange up to lock the roller in place.
4. Close the ADF cover.
Your scanner is now ready to scan with its new roller...

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Troubleshooting
Problem: The scanner won’t scan. 
Check for one of these possible problems:
•
Is a cable loose or not plugged in securely?  Inspect all cable connections. Make sure all the 
cables are plugged in securely.
• Is the scanner’s status light on?  Turn on the scanner’s power. If the status light doesn’t come on, 
plug the power supply into another electrical outlet.
• Did you restart the computer after installing the software?  If you didn’t restart the...

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Problem: The installation will not complete succe
ssfully. If installation finishes, the scanner’s 
OneTouch options do not seem to work properly.
A likely cause is that some driver programs are already installed on your computer for another scanner. 
They may be interfering with the installation and  OneTouch options, and you need to remove those 
other drivers and re-install your 
Xerox® DocuMate® 3640 scanner. Please see the documentation that 
you received with...

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3. When prompted, plug the USB 
cable back into the scanner. 
4. When the installation process finishes, click  OK on the Complete The Installation window, and 
then click  Close. 
5. Reboot your computer.
Problem: OneTouch no longer functions after  installing Internet Explorer 7 or later on 
Windows XP.
This is a known issue where OneTouch stops responding  when Internet Explorer 7 is installed after the 
scanner. To resolve the issue:
1. Open the Windows...

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Problem: The paper jams about halfway through the scan. 
Check the Flatbed glass to make sure no items are on it when you scan from the ADF. Multiple items 
placed on the Flatbed glass will raise the lid slig
htly, thus preventing the pages feeding through the 
ADF from touching the glass. When  that occurs, the pages are unable to feed back out of the ADF and 
the pages can jam.
Problem: The scans from the ADF are always crooked.
Make sure to align the paper guides...

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Error Light Troubleshooting Codes
The status light indicates the current state of the 
scanner. Descriptions of the most common patterns 
are listed below. Contact Xerox Technical Support if you experience a different blinking pattern.
Normal Operation
• Blinking blue:  indicates the scanner is waking up from  power saving and preparing to scan.
• Steady blue:  indicates the scanner is ready to scan.
• Steady red : indicates that the scanner is busy.
Error Codes
If...

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5 ADF cover open. If this E-code shows when 
attempting to scan from the ADF, make 
sure the ADF door is securely closed and the scanner lid is fully 
closed against the flatbed glass.
7 The scanner was locked when you  tried to scan. Turn off the scanner, unlock the lock by pushing the lock tab down, 
then turn the scanner back on. The lock is located on the side of 
the scanner. See page 26 for the lock’s location. If the problem 
persists, reboot your computer.
9...

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Uninstalling Your Scanner
Use the options in the Windows Control Panel to 
remove the scanner driver and modules, and any 
other software provided with the scanner.
Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner driver. 
Unplug the USB cable when directed to do so in the instructions below.
Open the list of installed programs in the Windows Control panel.
• Windows XP: Open Add/Remove Programs
• Windows Vista and later:...