VoiceTrak Voice Mail Auto Attendant System User Guide

							station number without a preceding # sign.  When activated, the 
Digit Trap feature provides a brief silence immediately prior to 
VoiceTrak playing the opening Salutation.  If the station number is 
received during this silence, the caller will hear the personal 
greeting of the called mailbox.  If the station number is received 
after the silence the caller will transfer to the station.  This allows \
full automated attendant / voice mail which is transparent to the 
user.  This technique is required on several phone systems. 
 
Direct Insertion Feature to allow callers to be directly routed to the personal 
greeting of the mailbox holder.  Typically accomplished by 
receptionist who answers calls and then offers the option for the 
caller to leave a message in a mailbox. 
 
Disconnect  1. Signal (or lack of) sent when caller hangs up.  The most common 
types are a) Loop Current drop, an electrical signal from the phone 
company or the phone system, b) Busy or Fast Busy tones, c) 
DTMF string indicating disconnect, d) dial tone, e) silence. 
2. Keypress (#) that must be made for VoiceTrak to clear 
immediately. 
 
Do Not Disturb Mailbox feature that allows caller to proceed directly to the personal 
greeting, without first ringing the phone extension. 
 
MS DOS  Computer operating system developed by Microsoft. 
 
Drop Ext.  The extension callers will transfer to if they press 0 or stay on the 
line. 
 
EMM386  MS-DOS program used to establish expanded memory. 
 
Extension  The physical phone tied to the mailbox. 
 
FAXTrak  An add-on module available with VoiceTrak.  This fax-on-demand 
system allows callers to call into VoiceTrak and be given the option 
to transfer to the fax system.  Callers may then request a series of 
documents or a master document listing all creations on the 
system.   
 
Fixed/Variable  
Box Number  Parameter to be activated if extension numbers will not be the 
same length. 
 
Follow-On ID Sometimes called trailing digits.  Refers to the ability of the phone \
system to forward a call to VoiceTrak, and after VoiceTrak answers 
the call, send additional DTMF tones which identify the station 
forwarding the call.  The preferred method is # + extension 
number.  Also see Digit Trap. 
 
 
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							Getout  Controls the path the caller will take if he presses # while a 
department recording is playing.  If yes, caller disconnected.  If no, 
caller goes to opening menu. 
 
Global  
Parameters  Parameters which define the Rhetorex board characteristics. 
 
Grunt   Feature activated in Setup/Custom Parameters used to prevent 
dead calls from transferring the drop extension. 
 
HIMEM.SYS  MS-DOS program which allows the PC to use more than 1MB of 
memory. 
 
HOST.EXE  HOST is part of the Co-Session package by Triton Technologies.  
HOST is the portion of Co-Session loaded on the VoiceTrak 
machine.  A copy of REMOTE is required for remote access of a 
HOST system.  See Co-Session. 
 
Inrings  Variable set in VOICE.BAT file to control the amount of rings before 
VoiceTrak will answer.  Used for delay answer on older phone 
systems. 
 
Interrupt  Method used by software or hardware to get the attention of the 
CPU.  The default RDSP driver entry point is through software 
interrupt 6E and is changed in the CONFIG file by the CONFIGUR 
program.  VoiceTrak initializes the RDSP driver with an interrupt set 
in the VOICE.BAT file with the line SET INTLVL=x where x is an 
interrupt from 2 to 7.  Defaults to 5. 
Loop Current  
Drop   An electrical signal sent by a phone system or the CO to inform 
VoiceTrak that a call has been disconnected. 
 
Mailbox  The unique area of the system where users store messages. 
 
Notify Limit  The number of characters allowed in a dial string for an outcall 
notification. 
 
 
Outcall  
Notification  Feature to alert users via another phone extension, phone number, 
digital, voice or national pager that a message has been left in their 
mailbox. 
 
Password  Unique number assigned to protect certain areas of VoiceTrak.   
Mailbox  Allows access to mailbox. 
System Administrator  Allows access to Main, User and Mapping 
areas. 
Technician  Allows access to all areas. 
 
 
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							PKUNZIP  A copyrighted program by PKWare which decompresses files 
stored in the ZIP format.  VoiceTrak has licensed use of this 
program. 
 
Reorganize  
Time   Time, expressed in military format, when system shuts down to 
reorganize databases and make routine system checks.  Must be 
set for after midnight in order to reset on-screen stats. 
 
Retry   The time between notifications.  Retry Interval 
 
Return  
Destination  Controls where caller will be routed when finished leaving a 
message. 
 
REMOTE.EXE See Co-Session and HOST. 
 
Root Salutation The main greeting callers will hear when they first access the 
system. 
 
Sponsor  Messages left in a mailbox that is sponsored will appear in the 
mailbox listed in this field.  Necessary for Z boxes.  Useful for 
company mailboxes or applications where one person is 
responsible for checking several boxes.  (Used in real estate listing 
 systems so agent checks one box.) 
 
Trailing Digits See Follow-On ID and Digit Trap. 
 
Tonetable  A unique set of tones for the phone system, needed by VoiceTrak 
to insure proper call processing. 
 
Zone Paging Feature that plays spoken name of called party through the paging 
zones established on the phone system. 
 
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Index 
 
 
432 Board........................................................................\
............................................................................10 
Accucall........................................................................\
.........................................................6, 12, 14, 15, 16 
ACCUCALL.EXE........................................................................\
.................................................................25 
Action Code........................................................................\
.......................................................34, 36, 65, 79 
Activator Device........................................................................\
..........................................................7, 9, 11 
Administration Manual........................................................................\
...........................................................7 
Administrator password........................................................................\
.................................................28, 29 
Alternate Spelling........................................................................\
................................................................48 
AMI BIOS........................................................................\
..............................................................................9 
ASCII........................................................................\
...................................................................................66 
ATTRIB........................................................................\
................................................................................30 
Audiotext........................................................................\
...........................................................34, 36, 44, 79 
Auto Forward........................................................................\
.................................................................48, 49 
AUTOEXEC.BAT....................................................................\
...............................................................11, 19 
AWARD BIOS........................................................................\
.......................................................................9 
Base cords........................................................................\
....................................................................13, 62 
Battery Backup........................................................................\
............................................................8, 9, 61 
baudrate........................................................................\
........................................................................20, 22 
BBS........................................................................\
.......................................................................................5 
Board Channel........................................................................\
....................................................................31 
Board Type........................................................................\
..........................................................................10 
Box type........................................................................\
......................................................43, 46, 47, 52, 79 
BROWSE.EXE........................................................................\
..............................................................26, 79 
Busy Return........................................................................\
.........................................................................56 
Busy tone........................................................................\
............................................................................16 
C2C.EXE........................................................................\
.............................................................................23 
C2C.SLB........................................................................\
.............................................................................23 
C2CINIT........................................................................\
..............................................................................11 
C2CINIT.EXE........................................................................\
......................................................................23 
C2CSTATS.EXE........................................................................\
.................................................................23 
Call processing........................................................................\
..........................................................4, 79, 82 
Call Queue........................................................................\
..........................................................................56 
Call screening........................................................................\
..............................................22, 43, 47, 72, 79 
Cascade........................................................................\
........................................................................52, 79 
Centrex........................................................................\
..........................................................................21, 48 
CHANNELS........................................................................\
...................................................................20, 23 
comport........................................................................\
.........................................................................20, 21 
Computer........................................................................\
...............................................................................9 
CONFIG........................................................................\
................................................11, 12, 17, 25, 61, 81 
CONFIG.SYS........................................................................\
................................................................11, 18 
CONFIGUR........................................................................\
.................................................12, 17, 25, 61, 81 
Co-Session........................................................................\
....................................................6, 10, 79, 81, 82 
Custom Parameters........................................................................\
............................................................55 
databits........................................................................\
..........................................................................20, 22 
datadelay........................................................................\
.......................................................................20, 22 
Date Start........................................................................\
............................................................................49 
Date Stop........................................................................\
............................................................................50 
Day Off........................................................................\
................................................................................32 
Day On........................................................................\
..........................................................................31, 32 
Days to Keep........................................................................\
.......................................................................79 
Days to Keep message........................................................................\
.......................................................57 
DBFILES........................................................................\
.......................................................................20, 21 
DCX........................................................................\
.....................................................................................66 
 
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Debug window........................................................................\
.......................................................................4 
Default Drop Ext........................................................................\
..................................................................55 
Delay Ring........................................................................\
...........................................................................79 
Department........................................................................\
..........................................................................79 
Department Digit........................................................................\
.................................................................57 
Department Mapping........................................................................\
.........................................34, 37, 55, 61 
Department recording........................................................................\
..................................28, 30, 35, 71, 81 
Department recording maintenance........................................................................\
....................................35 
Departments........................................................................\
......................................................28, 34, 35, 41 
DEPT........................................................................\
.............................................................................20, 23 
Dept Digit........................................................................\
.............................................................................57 
Destination........................................................................\
......................................35, 37, 39, 40, 41, 42, 82 
Dial by name........................................................................\
...........13, 35, 37, 39, 42, 43, 46, 48, 52, 60, 63 
Dial Through........................................................................\
........................................................................79 
Dialogic........................................................................\
................................................................................10 
Dial-through........................................................................\
.........................................................................35 
DID........................................................................\
......................................................................................22 
Digit Trap........................................................................\
...........................................................59, 80, 81, 82 
Digital Pagers........................................................................\
......................................................................50 
Direct Insertion........................................................................\
..............................................................57, 80 
disconnect...............................................................16, 31, 34, 35, 36, 44, 45, 50, 51, 54, 55, 57, 59, 80, 81 
Disconnect System Mailbox........................................................................\
................................................45 
Distribution List........................................................................\
....................................................................60 
DND Change Allow........................................................................\
.......................................................47, 52 
DND Override........................................................................\
..............................................31, 47, 48, 49, 60 
DND Status........................................................................\
...................................................................47, 52 
Do Not Disturb........................................................................\
.............................................47, 48, 49, 60, 80 
DOS........................................................................\
...............................................................6, 11, 63, 80, 81 
Drop Extension........................................................................\
....................................................................80 
Drop operator........................................................................\
......................................................................35 
DTMF..............................................20, 21, 34, 35, 36, 39, 40, 41, 42, 53, 54, 55, 56, 57, 58, 61, 79, 80, \
81 
DTMF Delay........................................................................\
........................................................................53 
DTMF Disconnect........................................................................\
................................................................57 
DTMF On........................................................................\
.............................................................................54 
DTMFBUSY........................................................................\
...................................................................20, 21 
Duet........................................................................\
.....................................................................................10 
Echo........................................................................\
....................................................................................21 
E-Mail........................................................................\
....................................................................................5 
EMM386........................................................................\
........................................................................61, 80 
EMM386.EXE........................................................................\
......................................................................18 
EMS memory........................................................................\
.......................................................................12 
Error messages........................................................................\
.....................................................................4 
Extension........................................................................\
.......................................................................46, 80 
Extension Length........................................................................\
.................................................................60 
Fastbusy Action........................................................................\
...................................................................56 
FAXTrak........................................................................\
................5, 6, 24, 34, 36, 37, 40, 64, 65, 66, 79, 80 
Fixed / Variable Box Number........................................................................\
..............................................60 
Fixed/Variable Box Number........................................................................\
................................................80 
Flash Character........................................................................\
...................................................................53 
Flash Duration........................................................................\
.....................................................................53 
Floppy drive........................................................................\
...........................................................................9 
Follow-On ID........................................................................\
.................................................................80, 82 
Forward To........................................................................\
..........................................................................47 
Fwd To........................................................................\
..........................................................................47, 48 
GETOUT........................................................................\
.................................................................20, 21, 81 
Global Parameters........................................................................\
............................................23, 53, 60, 81 
Greet Length........................................................................\
.......................................................................47 
Grounding strap........................................................................\
...................................................................11 
Grunt........................................................................\
.............................................................................59, 81  
						

							 
 
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hard drive........................................................................\
........................................................7, 9, 26, 27, 74 
HIMEM.SYS........................................................................\
........................................................................81 
Hold........................................................................\
.....................................................................................55 
HOST.EXE........................................................................\
..........................................................................81 
Hotel........................................................................\
....................................................................................48 
Hunt group........................................................................\
.........................................................13, 21, 32, 79 
I box........................................................................\
...................................................................40, 44, 52, 79 
I Boxes........................................................................\
....................................................................34, 36, 44 
inrings........................................................................\
......................................................................20, 21, 81 
integration notes........................................................................\
..........................................................5, 7, 21 
Inter Digit Delay........................................................................\
...................................................................58 
Internet........................................................................\
..................................................................................5 
Interrupt........................................................................\
...............................................................................81 
INTLVL........................................................................\
....................................................................20, 21, 81 
Jumper settings........................................................................\
...................................................................10 
Keyboard........................................................................\
.......................................................................7, 8, 9 
Lc Off........................................................................\
...................................................................................54 
Lightning........................................................................\
................................................................................8 
Loop current........................................................................\
........................................................................54 
Loop Current Drop........................................................................\
...............................................................81 
Mailbox Configuration........................................................................\
..........................................................46 
Mailbox Length........................................................................\
....................................................................55 
Mailbox Mapping........................................................................\
.........................................34, 35, 36, 42, 48 
Mailbox setup........................................................................\
............................13, 36, 43, 46, 56, 58, 59, 68 
Mapping........................................................................\
.....................4, 13, 23, 29, 34, 35, 36, 39, 61, 62, 79 
Master password........................................................................\
...............................................29, 33, 35, 67 
Max Noise........................................................................\
...........................................................................57 
Max Pulse On........................................................................\
......................................................................54 
Max silence........................................................................\
.........................................................................57 
Maximum Record Time........................................................................\
.......................................................57 
MB Dept........................................................................\
..................................................................36, 48, 64 
Memory........................................................................\
.................................................................................9 
MESG........................................................................\
............................................................................20, 23 
Message Light........................................................................\
.....................................................................58 
Message Status........................................................................\
...................................................................48 
Message waiting lamps........................................................................\
.......................................................62 
message waiting lights........................................................................\
........................................................63 
Min Record Length........................................................................\
..............................................................59 
Minimum Digit Separation........................................................................\
...................................................54 
Minimum Hardware Requirements........................................................................\
........................................9 
Minimum In Ring........................................................................\
.................................................................53 
Minimum In RingOff........................................................................\
.............................................................53 
Minimum Pulse On........................................................................\
..............................................................54 
Minimum Silence........................................................................\
.................................................................54 
Mode bw80........................................................................\
..........................................................................23 
modem........................................................................\
............................................................................7, 10 
Monitor........................................................................\
..........................................................................7, 8, 9 
Motel........................................................................\
....................................................................................48 
MS-DOS........................................................................\
..................................................7, 10, 27, 30, 62, 80 
MWL........................................................................\
..............................................................................50, 52 
Name........................................................................\
...................................................................................46 
NAMVERIFY........................................................................\
.................................................................20, 21 
National Paging Systems........................................................................\
....................................................51 
Network........................................................................\
...............................................................................66 
No Answer Return........................................................................\
...............................................................56 
NOTIFY........................................................................\
.........................................................................20, 21 
Notify Limit........................................................................\
.....................................................................50, 81 
Offhook Delay........................................................................\
......................................................................53 
Operating environment........................................................................\
..........................................................8  
						

							 
 
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Operator Transfer........................................................................\
................................................................59 
Outcall Notification........................................................................\
....................21, 49, 50, 58, 63, 72, 79, 81 
Outcall Retry........................................................................\
........................................................................58 
Overflow auto attendant........................................................................\
......................................................31 
PAGEPORT........................................................................\
..................................................................20, 21 
Panasonic........................................................................\
........................................12, 15, 16, 17, 48, 54, 58 
Panasonic DBS)........................................................................\
..................................................................12 
Parallel port........................................................................\
.....................................................................9, 11 
parity........................................................................\
..............................................................................20, 22 
Password.................................................................22, 28, 29, 33, 35, 44, 46, 47, 53, 55, 56, 60, 61, 67, 82 
Pause Duration........................................................................\
....................................................................53 
PBXTYPE........................................................................\
......................................................................20, 21 
PCPM Code........................................................................\
........................................................................15 
PCX........................................................................\
.....................................................................................66 
Personal greeting....................................................22, 31, 35, 42, 43, 45, 47, 57, 58, 59, 60, 63, 64, 79, 80 
PKUNZIP........................................................................\
.......................................................6, 12, 14, 26, 82 
PROMPTS........................................................................\
...........................................................................20 
Prostar........................................................................\
...............................................................13, 21, 48, 54 
Pulldown menus........................................................................\
......................................................29, 31, 46 
Pulse Break........................................................................\
.........................................................................53 
Pulse Delay........................................................................\
.........................................................................53 
Pulse Make........................................................................\
..........................................................................53 
Quartet........................................................................\
................................................................................10 
Queuing Mailbox........................................................................\
.................................................................45 
RAM........................................................................\
..........................................................................9, 62, 74 
RDSPTEST........................................................................\
...................................................................25, 27 
RDSPTEST.EXE........................................................................\
.................................................................25 
remote diagnostics........................................................................\
............................................................7, 9 
Remote maintenance........................................................................\
....................................................10, 44 
REMOTE.EXE........................................................................\
.....................................................................82 
REORG........................................................................\
.................................................20, 23, 26, 58, 63, 82 
Reorganize Time........................................................................\
.................................................................58 
REPORT.EXE........................................................................\
.....................................................................23 
Restrict........................................................................\
................................................................................48 
Retrieve Message........................................................................\
...............................................................56 
Retrieve Msg........................................................................\
.......................................................................57 
Retry........................................................................\
....................................................................................50 
Retry Interval........................................................................\
.......................................................................82 
Return........................................................................\
............................................................................28, 82 
Return Destination........................................................................\
...............................................................56 
RFAX........................................................................\
.......................................................................65, 66, 73 
Rhetdrv........................................................................\
....................................................................20, 23, 25 
RHETDRV.EXE........................................................................\
...................................................................25 
Rhetorex..........................................6, 7, 9, 10, 11, 12, 13, 14, 16, 17, 23, 25, 27, 61, 62, 64, 66, 74, 78,\
 81 
Ring No Answer........................................................................\
..................................................................55 
Ring Reset........................................................................\
...........................................................................53 
Ring tone........................................................................\
.............................................................................16 
Rings........................................................................\
...................................................................................46 
RMA Policy........................................................................\
..........................................................................74 
RMA Procedure........................................................................\
...................................................................75 
ROM........................................................................\
..............................................................................23, 62 
Root Salutation........................................................................\
................................39, 40, 41, 42, 61, 71, 82 
RS232........................................................................\
...........................................................................21, 22 
RS-232 integration........................................................................\
................................................................9 
S Boxes........................................................................\
...................................................................31, 32, 44 
SAL........................................................................\
..........................................................................20, 23, 62 
Salutation........................................................................\
................................................................................ 
......4, 5, 13, 21, 22, 23, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 39, 40, 41\
, 44, 52, 55, 57, 58, 61, 62, 65, 79 
Salutation Number........................................................................\
...............................................................31  
						

							 
 
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Salutations........................................................................\
.............................................28, 31, 33, 35, 61, 62 
Samsung........................................................................\
.............................................................................13 
SCANDISK........................................................................\
....................................................................27, 63 
SchoolTrak........................................................................\
............................................................................6 
Screen Allow........................................................................\
.......................................................................47 
Screening Status........................................................................\
.................................................................47 
SCREENLENGTH........................................................................\
.........................................................20, 22 
Serial port........................................................................\
..............................................................................9 
Share.exe........................................................................\
............................................................................19 
Shipping Damage........................................................................\
................................................................75 
SHOWJUMP........................................................................\
.......................................................................10 
SHOWJUMP.EXE........................................................................\
...............................................................25 
Skipkey........................................................................\
................................................................................60 
SMDI........................................................................\
...................................................................................21 
spoken name........................................................................\
.......................................................................48 
Spoken names........................................................................\
....................................................4, 28, 30, 71 
SPOKENLENGTH........................................................................\
.........................................................20, 22 
Sponsor........................................................................\
.........................................................................48, 82 
Star/Retrieve........................................................................\
.......................................................................22 
Start Time........................................................................\
............................................................................49 
Stop Time........................................................................\
............................................................................49 
stopbits........................................................................\
..........................................................................20, 22 
Surge protector........................................................................\
......................................................................8 
System Administrator........................................................................\
........................................28, 29, 63, 82 
System date........................................................................\
........................................................................30 
System prompts........................................................................\
..................................................................30 
System time........................................................................\
...................................................4, 30, 44, 60, 71 
Tape backup........................................................................\
..........................................................................8 
Tape drive........................................................................\
...........................................................................26 
Terminating........................................................................\
.........................................................................15 
Threshold Grunt........................................................................\
..................................................................59 
Time Off........................................................................\
...............................................................................32 
Time On........................................................................\
...............................................................................32 
Time Start........................................................................\
............................................................................50 
Time Stop........................................................................\
............................................................................50 
Time System Mailbox........................................................................\
..........................................................44 
Timeout........................................................................\
...............................................................................55 
Tonetable........................................................................\
................................................................12, 14, 82 
Trailing Digits........................................................................\
.......................................................................82 
Transfer Prompt........................................................................\
..................................................................56 
Turnkey........................................................................\
.......................................................4, 7, 9, 10, 34, 43 
Turnkey systems........................................................................\
...........................................................31, 47 
USER........................................................................\
............................................................................20, 23 
User Card........................................................................\
..............................................................................7 
User Guide........................................................................\
................................................................7, 29, 43 
voice pager........................................................................\
..........................................................................49 
Voice Pagers........................................................................\
.......................................................................51 
VOICE.BAT........................................................................\
.....................................11, 19, 20, 22, 62, 66, 81 
VOICECNF.EXE........................................................................\
..................................................................25 
VoiceTrak Prompts........................................................................\
..............................................................67 
Warranty Repairs........................................................................\
................................................................75 
World Wide Web........................................................................\
...................................................................5 
Z boxes........................................................................\
..........................................................................48, 82 
Z mailboxes........................................................................\
.........................................................................44 
Zone Page........................................................................\
.....................................................................22, 49 
Zone Paging........................................................................\
........................................................................82