VoiceTrak Voice Mail Auto Attendant System User Guide

							Software Requirements 
 
MS-DOS 6.2 
VoiceTrak software 
Co-Session Remote Package.  VoiceTrak systems sold without turnkey 
services/hardware can be configured for remote maintenance.  We 
support Boca Research 14.4 internal modems. Purchasing a copy of Co-
Session Host software by Triton Technologies for the VoiceTrak machine 
and a copy of Co-Session remote software for the in-house machine from 
which support will be initiated will also be necessary.   
 
Audio Processing Boards 
Board Types 
VoiceTrak is compatible with Rhetorex or Dialogic audio processing boards.  Boards 
purchased from VoiceTrak will be one of the following Rhetorex boards: 
 
 Duet  8-bit half-length board that can be used only for two ports. 
 232   8-bit half-length board.  Full range of port availability. 
 Quartet  8-bit half-length board that can be used only for four ports. 
432  8-bit half-length board.  Full range of port availability. 
4132  8-bit full length board.  Full range of port availability. 
9432  16-bit full length board.  Full range of port availability.   
 
SHOWJUMP 
Rhetorex provides a utility program that can be found in the C2C: directory called 
SHOWJUMP.  SHOWJUMP can be accessed to list jumper settings if multiple boards 
are being used.   
1.  From C2C:\, type SHOWJUMP. 
2.  Using the  or  keys, choose the board type. 
3. Enter the address the board will occupy.  (300=ports one through four, 
301=ports five through eight, etc.) 
4. The correct jumper settings will appear. 
5. Pull the correct jumpers on the board and seat them onto the slots on the 
computer motherboard.  Eight-bit boards may be installed on slots that 
accommodate eight- or 16-bit boards.  Sixteen-bit boards must be installed in 
16-bit slots. 
 
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							Installation 
Once convinced DOS 6.2 is loaded and working correctly, remove the cover\
 to your PC 
and get ready to install the Rhetorex board(s). 
  
Note:  If you are attempting this installation you should be well versed in how to handle 
expensive computer components.  Remember that this board probably costs more than 
your computer!  As with all computer boards, do not touch anything except the edge of 
the card.  Use a grounding strap to discharge any static electricity before handling.  Do 
ot attempt to install the card if the computer is running! n 
 
Carefully place the boards into the correct slots and screw down to the \
case. 
 
Software Installation 
VoiceTrak software is very simple to load.  Our installation program will create the 
necessary subdirectories, copy the system files and install new AUTOEXEC.BAT and 
CONFIG.SYS files.  Your old files will be saved with the OLD extension.  
 
1. From C: type A:INSTALL  
2. The following message will appear: 
Insert Disk 1-Voice 1 
Press any key to continue 
Press .  VoiceTrak will then display the following: 
Please wait while I copy from the floppy. 
3.  When installation of disk 1 is complete, the following will appear: \
Insert disk 2-Voice 2 
4.  Continue this process until all five disks are loaded. 
5.  After all disks are loaded, execute C2CINIT by typing the following: 
C:\C2C>C2CINIT  
6.  A warning screen will appear.  Continue by pressing . 
7. After the software has been successfully loaded, find the parallel print\
er port 
LPT1: on the computer.  Attach the VoiceTrak Activator device to the par\
allel 
printer port.  VoiceTrak will not operate without this device. 
  
Note:  If you plan to print system reports, the parallel printer should be attached to port 
PT1: and the Activator Device attached to LPT2: L 
 
8. If more than four ports are being used, modify VOICE.BAT to reflect the \
correct number of ports.  Please refer to Software Files for more information. 
9. Press the reset button on the computer and watch for any errors. 
 
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							CONFIGUR  
The CONFIGUR program modifies the Rhetorex CONFIG file used to change the 
operating parameters of the Rhetorex board(s) and designate the tone and filter table 
for the phone system. If more than one Rhetorex board is installed, it will be necessary 
to use the CONFIGUR.EXE program to modify the CONFIG file. 
1. From C2C:\, type CONFIGUR  
2. Choose F2 (ports) and add the appropriate addresses for each Rhetorex 
board. (8 ports=301, 12-ports=302, etc.  Adding H at the end of the address is 
not necessary.) 
3. Choose F3 (memory).  EMS memory must be increased 64K for each four 
ports. (Default is 128K for 4 or 8 ports; 12 ports=192K) 
4. Choose F4 for file.  Insert the correct tone table for the phone system on which 
VoiceTrak is being installed.   
  
Note:  VoiceTrak defaults with a tone table of Pana-40.DBS (Panasonic DBS) loaded.  If 
you are installing VoiceTrak on a phone system with a tone table already established, it 
will be necessary to unzip that tone table using the utility PKUNZIP found in the C2C 
directory.  If a tone table already exists in our integration library, the file name will be 
found on the integration sheet provided with the software.  Unzip this file by typing the 
following: 
C2C:\PKUNZIP TONE&FIL _________ (file name) 
After unzipping the file, return to CONFIGUR and insert the correct tone table.   
Accucall will need to be run If a tone table for the phone system does not exist.  Please 
ee the section on Accucall. s 
 
 
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							Connecting VoiceTrak to Phone System 
 
 
Connect VoiceTrak to your phone system using standard two-pair base cord\
s.  These 
cords have four wires each.  The inner wires (green/red) of the top jack are port one.  
The outer wires (black/yellow) of the top jack are port two.  The inner wires (green/red) 
of the bottom jack are port three, and the outer wires (black/yellow) of the bottom jack 
are port four. 
  
Note:  Have at least one telephone near you for testing.  You will make many test calls 
and need to be able to see the screen.   
Important: Never call us for technical support unless you have a telepho\
ne 
at the VoiceTrak system.  You will need to talk and type at the same tim\
e. 
Make sure you know the extension numbers of the VoiceTrak ports.  If youre using 
ports 121, 122, 123 and 124 on the phone system, make sure these correspond to ports 
1, 2, 3 and 4 on VoiceTrak.  (Keeping ports in order makes troubleshooting much easier 
later.)  Note the RJ-11 jack closest to the top of the Rhetorex card is for ports 1 and 2. 
  
 
Make an intercom call to the first VoiceTrak extension port or the main hunt group 
number.  You should hear a default salutation.  It should be a greeting \
similar to, 
Thanks for your call.  If you know the extension of the person you are calling you may 
dial it now.  To find your party using dial by name please touch 8.  Or stay on the line for 
assistance.  (You may hear a different message on phone systems that automatically 
identify the initiating station - like the Prostar 56/120 and Samsung DCS - depending 
upon the programming of the phone system.) 
 
When you hear this message, touch the # sign on your telephone a few tim\
es and hang 
up.  (The # sign tells the system you are finished.  If you do not touch the # sign the 
software may need to time out, depending upon your phone system,  and th\
is reduces 
system efficiency.) 
 
VoiceTrak is ready to be programmed with the customer’s data.  Please\
 refer to System 
Maintenance for information on salutations, mapping, mailbox setup, etc. 
 
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							Accucall  
 
 
Overview 
Accucall is a program written and distributed by Rhetorex.  It is used to define the 
ringback and busy tones of a particular phone system.  When the Rhetorex board hears 
these tones, certain signals are sent to the VoiceTrak software so the call can be 
handled appropriately.  Use of this program is only required when VoiceTrak has not 
supplied a tone table for your particular phone system, or if your system varies too 
much from our standard file to operate properly. 
 
Instructions 
All newer VoiceTrak systems include the file ACCUCALL.ZIP.  This is a compressed file 
with the Accucall program.  To unzip the program, exit VoiceTrak.  From the C2C: 
directory, type:  PKUNZIP ACCUCALL and press .   
  
Note:  The Rhetorex driver must be loaded before running Accucall.  If you exited from 
VoiceTrak to run Accucall, you may proceed.  If VoiceTrak has not been started since 
you turned on the computer, you must start VoiceTrak now.  After VoiceTrak loads, exit 
nd proceed. a 
 
Before starting Accucall, you must connect port 1 of the Rhetorex board to a single-line 
(2500 type) extension port on the telephone system to be tested.  (If you have already 
connected the VoiceTrak system to the phone system, this step is already complete.)  
You must also have a multi-line telephone set or single-line telephone s\
et connected to 
another port on the same telephone system, and placed near the location for testing.  
You must know the extension number of this telephone set. 
 
Start Accucall 
ACCUCALL  
Starts Accucall (Main Menu screen appears) 
F6 - Auto Run 
Auto Run (Auto Run Menu screen appears) 
Type extension number  
Should be test phone set mentioned above.  This phone should be on-hook.\
 
Test RINGING Signal 
Make sure phone is ON HOOK. 
F9 - Start 
Starts testing of ring.  Phone should ring and computer should make regular 
buzzing sound.  DONT ANSWER THE PHONE.  Test will run and stop 
automatically.  Wait until test complete.  NOTE:  System may prompt you to 
press any key to begin.  If so prompted, touch the space bar to begin th\
e test. 
F8 - Add tone 
Bring up Tone Editing Screen.  Cursor should be on first line for NAME o\
f the 
 
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							tone. 
Name the tone  
Assume youre testing a Panasonic KXT.  We would suggest you name the 
tone KXTRing, or something to identify the equipment and the type of tone. 
Change TYPE to RING1 
With your cursor positioned on the TYPE line, use the space bar to toggle 
through the options until you see RING1.  After selecting RING1, use your 
arrow keys to move to TERMINATING. 
Change Terminating to YES 
With your cursor positioned on the TERMINATING line, use the space bar to 
toggle to YES.  After selecting YES, use your arrow keys to move to PCPM 
Code. 
Change PCPM Code to 8 
With your cursor positioned on the PCPM Code line, enter the number 8 and 
press .   
F8  
Save the screen 
F8 
 Confirm your choice when prompted. 
F10  
Exit back to the Auto Run Menu 
Test BUSY Signal  
Note:  Make sure phone is OFF HOOK. 
F9 - Start 
Start Accucall again.  Wait until the BUSY test is complete.  
F8 - Add Tone 
Bring up Tone Editing Screen.  Cursor should be on first line for NAME o\
f the 
tone. 
Name the tone  
Assume youre testing a Panasonic KXT.  We would suggest you name the 
tone KXTBusy, or something to identify the equipment and the type of tone. 
Change TYPE to BUSY1 
With your cursor positioned on the TYPE line, use the space bar to toggle 
through the options until you see BUSY1.  After selecting BUSY1, use you\
r 
arrow keys to move to TERMINATING. 
Change Terminating to YES 
With your cursor positioned on the TERMINATING line, use the space bar to 
toggle to YES.  After selecting YES, use your arrow keys to move to PCPM 
Code. 
Change PCPM Code to 7 
With your cursor positioned on the PCPM Code line, enter the number 7 and 
press .   
F8 
   Save the screen 
F8 
Confirm your choice when prompted. 
F10  
Exit back to the Auto Run Menu 
F10  
Exit back to the Main Menu 
 
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Important Note:  Some phone systems send a busy signal to VoiceTrak when a call has 
been terminated.  VoiceTrak can read that signal and clear the port quickly.  If the 
phone system sends the same busy signal that you tested earlier, no other steps are 
necessary.  Some phone systems send a fast busy signal to the voice mail system 
when a call has been terminated and VoiceTrak can detect this signal and disconnect 
the port.  If the system sends fast busy, set up a test to determine how Accucall can 
initiate a call and hear this signal.  On many phone systems, Accucall can simply call 
the same port and hear a fast busy.  For example, if youre calling from extension 234, 
have Accucall dial 234 to read the fast busy.  Repeat the steps for dete\
rmining a busy 
signal, but instigate a call that will result in fast busy.  Instead of naming the tone busy, 
name the tone fast busy.  The TYPE will still be BUSY1 and all other sett\
ings will be 
he same.  Your list of tones will include ring, busy and fast busy. t 
 
Entering Filters 
Accucall has determined which frequencies are generated by the telephone system 
during the ringback tones of ring and busy conditions.  You must now define which of 
those tones the Rhetorex driver will listen for.  Sometimes, the ring and busy tones 
from the telephone system will be very close but not identical.  For example, a 
Panasonic KXT 308 or 616 sometimes generates 341 hertz when ringing and \
343 hertz 
when busy.  These frequencies are too close for the Rhetorex driver.  However, since 
there is a margin of error, you can edit either the ring tone or the busy tone so both 
are the same number.  When you are finished with Accucall and give the command to 
save the file, if you receive the error, Frequency ___ hertz too close to ___ hertz in 
FILTERS - Hit any key to continue then you must resolve the conflict.  \
 
 
Assuming that you DONT have frequencies that are too close together (as described 
above), follow these steps to establish your filters. 
 
F3 Filters 
With your cursor located in the FILTERS box, enter the numbers listed in the 
Undefined Tone Frequencies box.  For example:  The numbers 341 and 445 
are in the Undefined Tone Frequencies box.  Simply type 341  and \
445 .  When you have entered all the undefined tone frequencies, the 
Undefined Tone Frequencies box will be empty and the Filters box will have 
the listed frequencies. 
F10 Exit 
Return to the Main Menu.  Follow the instructions to SAVE your work. 
 
Saving Your Work 
F7 Save File 
Prompts for the file name 
Name the file  
We suggest something like KXT1232 for the Panasonic KXT 1232. 
F8 SAVE File 
If you receive no errors, exit the system. 
 
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							We will assume your tone table is called KXT1232.  Issue the following 
command: 
CONFIGUR  
Starts Rhetorex Configuration program 
F4  
PCPM File Name Specification Menu 
Enter name of file  
Using our same example, you would type  
KXT1232  
F10  
Return to Main Menu 
F10  
Exit system 
Y Verify that you wish to save changes. 
 
When you see the C:\C2C prompt, press the RESET button on the computer to reload 
the Rhetorex driver and start VoiceTrak.  All should work properly. 
 
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							Software Files 
 
 
The following files can be found in the C2C directory.   
 
CONFIG.SYS  
DEVICE=C:\DOS\HIMEM.SYS /V DEVICE=C:\DOS\EMM386.EXE RAM HIGHSCAN I=B000-B7FF I=E000-EFFF 512 X=D0\
00-D7FF FRAME=D800 /V 
BUFFERS=20,0 
FILES=50 
DOS=UMB 
LASTDRIVE=E 
FCBS=16,8 
REM ********************************************************************\
*** 
REM Startup sequence for VoiceTrak.  BE CAREFUL ABOUT MAKING CHANGES! 
REM Lines which start with REM are ignored by DOS.  050696 
REM ********************************************************************\
*** 
REM Certain computers require slight modifications to the x= and frame= \
REM segments of the EMM386.EXE line.  You MUST NOT see the error: 
REM Warning:  Option ROM or RAM detected within page frame. 
REM If you see this error STOP and correct the EMM386.EXE line! 
REM These alternate settings may be helpful: 
REM DEVICE=C:\DOS\EMM386.EXE RAM I=B000-B7FF 512 X=D000-DFFF FRAME=E00\
0 /V 
REM DEVICE=C:\DOS\EMM386.EXE RAM I=B000-B7FF 512 x=D000-D400 frame=DC0\
0 /v 
REM Also note that the RAM and I= switches may not work on all machines \
and 
REM are used to provide additional memory for remote maintenance. 
REM If non-VGA monitors are used, eliminate the I=B000-B7FF portion! 
REM ********************************************************************\
*** 
REM Some computers cant provide enough conventional memory to run SHARE\
, 
REM HOST, RHETDRV and VoiceTrak at the same time.  It may be necessary t\
o 
REM remove the HOST program from AUTOEXEC.BAT (or VOICE.BAT) 
REM ********************************************************************\
*** 
DOS=HIGH 
SHELL=c:\DOS\COMMAND.COM C:\DOS /E:1024/P 
 
 
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AUTOEXEC.BAT  
@ECHO OFF 
Echo Startup sequence for VoiceTrak by VoiceTrak Inc. 
REM ********************************************************************\
 
REM Startup sequence for VoiceTrak.  BE CAREFUL ABOUT MAKING CHANGES! 
REM Lines which start with REM are ignored by DOS. 
REM ********************************************************************\
*** 
path=c:\;c:\dos;c:\c2c 
PROMPT $p$g 
cd\host 
LH host -a 
choice /t:n,10 Please wait for modem to load 
LH C:\DOS\SMARTDRV.EXE C /V 
C:\DOS\SCANDISK /NOSUMMARY /AUTOFIX 
C:\DOS\DEFRAG C: /F /S:D 
LH c:\dos\share.exe /l:500 /f:6200 
cd\c2c 
voice.bat 
 
 
 
© VoiceTrak  
 VoiceTrak Administration Manual - Page  19