Vodavi Talkpath User Guide

							9
Password
Change your password to keep messages confidential
and prevent unauthorized use of your mailbox. The
password can be changed as often as you like.
The password is a four digit number, unless set other-
wise by the system administrator. Select a code that is
easy to remember but is not obvious. For example, do
not use “5555. However, the last four digits of your
home telephone number might work well. If you forget
the code, the administrator can reset the mailbox.
Once set, change the security using the same procedure
as setting the original password. 
Press from the main menu.
To edit a password. The system 
plays the current password.
To keep the current password, or 
enter a new password followed by a 
[#] when finished.
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							10 Greeting
The greeting is a personal message that callers hear
when they dial a mailbox. The greeting usually tells the
caller that you are not available, when you can be
reached, and how to record a message. When you
record a greeting, try speaking at a natural pace, per-
haps just slightly faster than normal.  
As a mailbox owner there are several greeting types
that you can record:
Standard -Greeting that plays any time that
you are away from the phone or your phone is
busy.
Temporary - Greeting plays only when it is
activated. It could be used for vacations, days
off, or sick days.
Internal - That answers when fellow employ-
ees dial your extension. (Future)
Busy  - Answers calls only when you are on the
phone.
Time Sensitive - The time periods are defined
by the system administrator.  There are nine
possible time periods.  Check with the admin-
istrator using these prompts.
An example of a typical or standard greeting might be,
“Hello, this is Roger Smith. Im either on the phone or
out of the office. After the tone please leave your name,
number, and a detailed message. Ill return the call as
soon as possible.
When you have finished your message press any key
for more options or just hang up.”
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							11
Instructing callers to “press any key” at the end of their
messages allows them to select from a number of
editing options: 
To send.
To play the message.
To cancel the message.
To append to the message.
To re-record the message.
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							12 To record a new Standard Greeting:
1. Access your Voice Mail.
If you do not record a personal message, the system
plays the following canned message, “At the tone,
record your message, then press any key to finish
recording or stay on the line and an operator will be
with you momentarily”.
For Personal Options.
To edit any greeting type.
To edit the standard greeting.
To listen to the current greeting.
To record the greeting
Record your message. Press any key when
finished recording.
Repeat the above steps until you are satisfied
with the greeting.
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							13
Once the greeting has been recorded, you can:
Press [1] to hear it.
Press [2] to re-record.
Press [3] to erase it.
Press [#] to go back.
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							14 Retrieving Messages
To retrieve messages:
1. Enter your mailbox number + [✳] + password.
2. Press [1] to retrieve a message. Message must
be deleted or saved.
When messages are retrieved, new messages are played
back before previously saved messages, and they are
played in the order they were received. The oldest
message is played first. The diagram below shows the
features available while you are reviewing the messag-
es. Features can be accessed at any time. It is not
necessary to wait until the end of the message.
Options available while and after listening to a
message:
After listening to a message, do one of the following:
 Delete the message.
 Save the message.
 Forward it to a mailbox.
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							15
In most cases, you probably delete the message. If you
save it, be aware that the system automatically erases
messages after a period of time.  This “time” is called
the retention period and is typically set to a week or so,
but ask the system administrator to be sure. 
Forward - Allows you to pass the message along
to another mailbox owner. To use this feature you
must know the mailbox number of the person to
forward the message to. You may then forward the
message as is, or add your introductory comments
(preamble) to the message. These comments are
heard first by the person retrieving the message
followed by the forwarded message.
Reply - Use Reply to respond directly to the person
who left you the message without having to enter
a mailbox number. To use this feature, the message
must have been sent from another mailbox owner.
Date/Time - Gives the date and time that the
message was sent. The system automatically at-
taches this information to each message.
NOTESEven if a message is forwarded, it must be
either deleted or saved.
NOTES
If you hang up without doing a delete or save,
the messages are automatically saved in the
same state they were in when you accessed the
mailbox.
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							16 Sending a Message
1. Enter your mailbox number + [✳] + password.
2. Press [2] to send a message.
3. Record your message after the tone. When
finished, press any key.
The following options are now available:
After you have finished recording and before you press
[1] to send the message, you are given the following
options:
You may want to practice by entering your own mail-
box number and sending yourself a message.
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							17
Reply To Sender
1. Enter your mailbox number + [✳] + password.
2. Press [1] to retrieve messages.
3. Press [5] to reply to the message.
4. Prompt: “Reply will be send to either Mailbox
Name or Number”.
5. Press [#] to confirm or
Press [✳] to cancel.
6. After the tone, leave your message.
7. After recording, press any key to end record-
ing.
8. Press [1] to send the reply or use other send
options.
Reply to Sender allows the user to respond to a mailbox
message. infinite TalkPath™ automatically sends a
reply to the person whose message you are responding
to.
If you need to edit the message, press any key on the
telephone key pad instead of hanging up the phone to
send the message. infinite TalkPath™ has the follow-
ing options:
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							18 Mailbox State
The mailbox State determines how the system handles
a call when someone tries to leave a message. Usually,
this means playing the called partys personal greeting
and then prompting the caller to leave a message.
However, several other feature selections allow the call
to be handled differently:
1. Enter your mailbox number + password.
2. Press [8] for Personal Options.
3. Press [8] for Other options.
4. Press [2] for state. The system plays the cur-
rent state and options.
5. Select the State.
The following selections are available for the State
menu and a description of what they are used for:
Turn Greeting Off - disables the mailbox
greeting.  The caller only hears the tone to
begin recording. The system provides this op-
tion only if Turn Greeting On. is active. 
Turn Greeting On - enables the mailbox
greeting.  Callers hear a complete greeting.  The
system  provides this option only if Turn
Greeting Off. is active. 
Forward to a mailbox - transfers the call to
another mailbox instead of this one. For exam-
ple, in the evening a sales department might
want messages left in a generic mailbox with
common password access.
NOTES
These messages are smart prompts and the
system only plays the prompts available to the
user based on current state and system admin-
istrator settings.
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