Vodavi Talkpath User Guide
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Copyright © 1997 VODAVI Communications Systems, Inc. All Rights Reserved This material is copyrighted by VODAVI Communications Systems, Inc. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI Communications Systems Inc. reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI Communications Systems, Inc. in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. infinite is a trademark of VODAVI Communications Systems TalkPath™ is a trademark of VODAVI Communications Systems Printed In United States Of America
1 INTRODUCTION The infinite TalkPath™ is a powerful tool for telephone automation. With it, you can: Receive voice messages. Send voice messages. Forward messages to a paging device or out- side number. Record a personal greeting. Verify the date and time a message was sent. Screen incoming calls. Activate voice menus when you are away from your desk. Be notified of an important message anytime, anyplace. Allow a calling party to wait on hold. This guide is designed to show you how to use the infinite TalkPath™ system features. The guide presents: The features and their functions. How to access features. How to change feature settings. IN252-00.fm Page 1 Tuesday, October 5, 1999 10:06 AM
2 Voice prompts guide you through the operation of all the features. In fact, the infinite TalkPath™ is so easy to use that you almost do not need this manual. How- ever, by taking the time to read it, you get the most out of the product. However, for purposes of understanding the operation of the system and its full potential, assume that all features have been activated. Some Basics A menu is a group of features or selections. The features can be accessed by pressing [0-9, ✳, or #] from the dialpad of any push button telephone. Menus are connected in what we call a tree structure, where general topics are broken into more specific areas. For example, “Press [1] to retrieve messages. Press [2] to send a message. Press [8] for personal options.” These selections are general topics that deal with a number of feature settings. If you select “personal options” you hear the following: “Press [1] to edit greeting. Press [2] to enter name...”. NOTES The system administrator may not have acti- vated all the features described in this manual and, therefore, some features may not be ac- cessible. IN252-00.fm Page 2 Tuesday, October 5, 1999 10:06 AM
3 Special keys include the [✳] which replays the selec- tions of the current menu, and [#] which takes you back to the previous menu. (Use the [✳] at specific points in the program to gain access to system features.) As a new user, press the [✳] key often to replay the menu choices. This way you quickly become familiar with the system. However, experienced users may not need to listen to the menu selections at all. The Type Ahead feature overrides the voice prompts and allows users to enter a string of keys that takes them directly to where they want to be. Getting Started Before going further, gather the following information: The internal or phone number to access the system. Your mailbox number. Your extension number. Initial security code. Replays the current selections Hang up or Disconnect. Takes you to the previous menu. IN252-00.fm Page 3 Tuesday, October 5, 1999 10:06 AM
4 VOICE MESSAGING The following illustration shows the menu structure for Voice Messaging: IN252-00.fm Page 4 Tuesday, October 5, 1999 10:06 AM
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6 System Access 1. Dial the internal extension or outside phone number of the system. 2. Once connected, listen for a prompt similar to the following, “You have reached the voice mail center. Please enter the mailbox number of the person you are trying to reach”. 3. Enter your mailbox number. 4. Next, press the [✳] key. This tells the system that you want to access your mailbox. The system respond with the password prompt, “Please enter your password”. 5. If you are connected to a infinite phone sys- tem, press the voice mail button (or dial the Voice Mail pilot number). The first four steps are performed automatically. 6. Enter your password. (Initially a number set by the system administrator.) The first time you access the system as a new user: Record your name as the owner of this mailbox. Change the security code. Record a personal greeting. The System Administrator usually enables a First Time Help Feature that guides you through the process of recording your name, changing your password and recording a greeting. The following pages in this User Guide also describes these features. NOTES That the [✳] key is the default key set at the factory and the system administrator may have changed this. IN252-00.fm Page 6 Tuesday, October 5, 1999 10:06 AM
7 Whenever you access your mailbox the system plays a message about the number of new messages, and then the number of saved messages. For example, “You have two new messages and three saved messages”. After the message number prompt the menu provides the following options: The system uses a scheme called smart prompts to eliminate unnecessary messages. If you have no mes- sages, it leaves out the message number prompt and the retrieve messages prompt. Record Name Recording your name provides a personalized identity for your mailbox. For example, when a mailbox owner leaves a message from their mailbox the owner hears the following prompt, “Message will be sent to Your Name.” The caller gets confirmation that the message To retrieve messages. To send a message. For Extended Options. For personal options. To transfer to a mailbox or extension. IN252-00.fm Page 7 Tuesday, October 5, 1999 10:06 AM
8 has been sent to the correct person. If a name is not recorded the caller hears, “Message will be sent to mailbox XXXX. Once the name has been recorded you can: To listen to the current name. To record again. When finished. IN252-00.fm Page 8 Tuesday, October 5, 1999 10:06 AM