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Vodavi Talkpath User Guide

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    							Copyright © 1997 VODAVI Communications Systems, Inc.
    All Rights Reserved
    This material is copyrighted by VODAVI Communications Systems, Inc.
    Any unauthorized reproductions, use or disclosure of this material, or any
    part thereof, is strictly prohibited and is a violation of the Copyright Laws of
    the United States (17 U.S.C. Section 101 et. seq.).
    VODAVI Communications Systems Inc. reserves the right to make changes
    in specifications at any time and without notice. The information furnished
    by VODAVI Communications Systems, Inc. in this material is believed to be
    accurate and reliable, but is not warranted to be true in all cases.
    infinite is a trademark of VODAVI Communications Systems
    TalkPath™ is a trademark of VODAVI Communications Systems
    Printed In United States Of America 
    						
    							1
    INTRODUCTION
    The infinite TalkPath™ is a powerful tool for telephone
    automation. With it, you can:
     Receive voice messages.
     Send voice messages.
     Forward messages to a paging device or out-
    side number.
     Record a personal greeting.
     Verify the date and time a message was sent.
     Screen incoming calls.
     Activate voice menus when you are away from
    your desk.
     Be notified of an important message anytime,
    anyplace.
     Allow a calling party to wait on hold.
    This guide is designed to show you how to use the
    infinite TalkPath™ system features. The guide
    presents:
     The features and their functions.
     How to access features.
     How to change feature settings.
    IN252-00.fm  Page 1  Tuesday, October 5, 1999  10:06 AM 
    						
    							2 Voice prompts guide you through the operation of all
    the features. In fact, the infinite TalkPath™ is so easy
    to use that you almost do not need this manual. How-
    ever, by taking the time to read it, you get the most out
    of the product.
    However, for purposes of understanding the operation
    of the system and its full potential, assume that all
    features have been activated.
    Some Basics
    A menu is a group of features or selections. The
    features can be accessed by pressing [0-9, ✳, or #] from
    the dialpad of any push button telephone. Menus are
    connected in what we call a tree structure, where
    general topics are broken into more specific areas. For
    example, “Press [1] to retrieve messages. Press [2] to
    send a message.  Press [8] for personal options.”  These
    selections are general topics that deal with a number of
    feature settings. If you select “personal options” you
    hear the following: “Press [1] to edit greeting.  Press
    [2] to enter name...”.
    NOTES
    The system administrator may not have acti-
    vated all the features described in this manual
    and, therefore, some features may not be ac-
    cessible.
    IN252-00.fm  Page 2  Tuesday, October 5, 1999  10:06 AM 
    						
    							3
    Special keys include the [✳] which replays the selec-
    tions of the current menu, and [#] which takes you back
    to the previous menu. (Use the [✳]  at specific points
    in the program to gain access to system features.)
    As a new user, press the [✳] key often to replay the
    menu choices. This way you quickly become familiar
    with the system. However, experienced users may not
    need to listen to the menu selections at all. The Type
    Ahead feature overrides the voice prompts and allows
    users to enter a string of keys that takes them directly
    to where they want to be.
    Getting Started
    Before going further, gather the following information:
     The internal or phone number to access the
    system.
     Your mailbox number.
     Your extension number.
     Initial security code.
    Replays the current selections
    Hang up or Disconnect.
    Takes you to the previous menu.
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    							4
    VOICE MESSAGING
    The following illustration shows the menu structure for
    Voice Messaging:
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    							5
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    							6 System Access
    1. Dial the internal extension or outside phone
    number of the system.
    2. Once connected, listen for a prompt similar to
    the following, “You have reached the voice
    mail center. Please enter the mailbox number
    of the person you are trying to reach”. 
    3. Enter your mailbox number.
    4. Next, press the [✳] key. This tells the system
    that you want to access your mailbox. The
    system respond with the password prompt,
    “Please enter your password”. 
    5. If you are connected to a infinite phone sys-
    tem, press the voice mail button (or dial the
    Voice Mail pilot number).  The first four steps
    are performed automatically.
    6. Enter your password. (Initially a number set
    by the system administrator.)
    The first time you access the system as a new user:
     Record your name as the owner of this mailbox.
     Change the security code.
     Record a personal greeting.
    The System Administrator usually enables a First Time
    Help Feature that guides you through the process of
    recording your name, changing your password and
    recording a greeting.  The following pages in this User
    Guide also describes these features. 
    NOTES
    That the [✳] key is the default key set at the
    factory and the system administrator may have
    changed this.
    IN252-00.fm  Page 6  Tuesday, October 5, 1999  10:06 AM 
    						
    							7
    Whenever you access your mailbox the system plays a
    message about the number of new messages, and then
    the number of saved messages. For example, “You
    have two new messages and three saved messages”.
    After the message number prompt the menu provides
    the following options:
    The system uses a scheme called smart  prompts to
    eliminate unnecessary messages.  If you have no mes-
    sages, it leaves out the message number prompt and the
    retrieve messages prompt.
    Record Name
    Recording your name provides a personalized identity
    for your mailbox. For example, when a mailbox owner
    leaves a message from their mailbox the owner hears
    the following prompt, “Message will be sent to Your
    Name.”  The caller gets confirmation that the message
    To retrieve messages.
    To send a message.
    For Extended Options.
    For personal options.
    To transfer to a mailbox or 
    extension.
    IN252-00.fm  Page 7  Tuesday, October 5, 1999  10:06 AM 
    						
    							8 has been sent to the correct person. If a name is not
    recorded the caller hears, “Message will be sent to
    mailbox XXXX.
    Once the name has been recorded you can:
    To listen to the current name.
    To record again.
    When finished.
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