Vodavi Starplus Spd 1428, Spd 2856 Station User Guide

							STARPLUS@ Station User Guide 
CAMP ON 
VI If you call a station that is busy and wish to alert 
them to your call: 
. Press the pre-proorammed* CAMP ON button. 
Called station’willreceive one burst of ringing. 
Wait for their response. 
If a station is in DND, on/y the attendant can 
Camp-On using the attendant override feature. . When called party answers, consult with them 
or hang up to transfer the call. 
ANSWERING A CAMP-ON If you are on a connected call, hear one burst of 
muted ringing, and your CAMP-ON button is flash- 
ing, you have a call waiting for you. 
To answer 
. Press the pre-programmed* CAMP ON button. 
Any outside line you are connected to will be 
placed on hold. You may converse with the 
station placing the call. 
. Press the flashing outside line button, if a call 
is being transferred. 
If you do not have a pre-programmed’ CAMP-ON 
button, either: 
- Go on-hook with present call. Camp-on will ring 
through, 
or 
- Place outside CO call on hold. Then go on-hook. 
Camp-on will ring through. 
CALL BACK If you dial a telephone that is busy and want to 
leave a Call Back indication: 
liiEiT7 l I I,J 
FLEX) . 
NOTE: When the Automatic Call Back Timer is l 
I:,-1. enabled a call back request will automatically 
be invoked anytmte a user lwtens to intercom 
busy tone for a preset period of time. 
Press the pre-programmed’ CALL BACK but- 
ton. 
Hang up. 
When busy station hangs up, you will be sig- 
naled. 
Answer the call; station you called will then be 
signaled. (If your station is busy when signaled, 
an automatic MSG will be placed at your 
phone.) 
*A FLEX Button MUST be programmed for this Only one Call Back request can be left at a sta- 
feature to operate. Refer to FLEX Button program- 
tion; the second request willleave a message wait 
ming. callback request.  
						

							STARPLUS@ Station User Guide 
LEAVING A MESSAGE WAITING 
If you dial a station that is busy, unattended, or in 
INDICATION DND, you can leave a message waiting indication. 
m l Press the MSG button. Called party’s MSG 
button will flash slowly. 
l Replace the handset to end the call. 
Up to five messages can be left at any Key Station 
ANSWERING A MESSAGE WAIT- If your MSG button is flashing at a slow rate, you 
ING INDICATION have a message waiting for you.. 
yl/-iq l Press flashing MSG button. Station that left 
message will be signaled with tone ringing. 
l If called station does not answer, press the 
MSG button once to leave message: 
The first message left will be the first one called. 
LEAST COST ROUTING To place an outside call when LCR has been 
enabled in the system: 
l Dial [9] on the dial pad. l Dial desired telephone number (i.e.: l+area 
code+number) 7-digit number. 
l Wait for answer. Lift handset or use speaker- 
phone to converse. 
LCR QUEUING (AUTOMATIC) l Dial [9] on the dial pad. 
. Dial desired telephone number (i.e.: l+area 
code+number) 7-digit number. 
If alllines available to you are busy, remain off- = Wait for answer. 
hook for four seconds to automatically be queued 
onto LCR for an available line. 
LCR QUEUE CALLBACK If an LCR Queue Call Back has been activated: l When teleohone is sianaled. answer the call. 
. Desired telephone n;mber’will automatically 
be redialed. 
. Wait for answer. Lift handset or use speaker- 
phone to converse. 
To Cancel an active LCR Queue: 
l Dial the LCR Queue Cancel code, [626]. 
Only one LCR Queue Call Back request may be in- . 
itiated by a station. When a second request is Replace the handset or press the ON/OFF 
button. 
made, the first request will be canceled.  
						

							STARPLUS@ Station User Guide 
CO LINE QUEUING 
If you see that a particular outside line is busy and 
you wish to be placed on a list waiting for that line 
to become available: 
l Press desired busy outside line button or Pool 
button. Receive busy tone. 
. Press pre-programmed* LINE QUEUE button. 
l Hang up. 
*Refer to FLEX Button programming. 
If a line within the same line group is available, it 
NOTE: A station can queue only one line at a time. 
will be presented immediately. 
TO ANSWER A QUEUE CALLBACK Y If ou hear Queue Call Back ringing and an outside 
lrne of the line group you queued is slow flashing: 
pqq 
l Lift handset or press ON/OFF button. 
. Press flashing outside line button to answer. 
If your station has been programmed for Preferred 
Line Answer, you will have the line automatically 
upon lifting the handset. Then dial the desired 
number. 
ACTIVATING DO NOT DISTURB If you have been given the ability to place your 
phone in Do Not Disturb: 
rT-/Tiq . Press the pre-programmed* DND button. DND 
button LED lights steady. 
(FLEX) . The DND button can be pressed while the 
phone is ringing to stop the ringing.(Refer to 
One-Time DND below. 
To cancel Do Not Disturb: 
*Refer to FLEX Button programming. * Press the pre-programmed’ DND button 
again. DND button LED extinguishes. 
ONE-TIME DO NOT DISTURB (DND) Allows ou to prevent calls from ringing at your Y statron whrle you’re on a call. The One-Time DND 
condition will automatically cancel when you end 
(FLEX) Press the pre-programmed* DND button while 
you’re off-hook and connected to a CO line or 
intercom call. The DND button LED lights and 
off-hook tones at your station are canceled. 
To Cancel One-Time Do Not Disturb 
. Go on-hook or press ON/OFF button. 
. The DND button LED extinguishes and DND is 
canceled. 
*Refer to FLEX Button programming.  
						

							STARPLUS@ Station User Guide 
CALL FORWARDING - (ALL 
CALLS) 
1.....:“1] 
*Refer to FLEX Button programming. 
CALL FORWARDING - (NO AN- 
SWER) 
*Refer to FLEX Button programming. 
CALL FORWARDING - (Sky) 
+ 
*Refer to FLEX Button programming. 
CALL FORWARDING - (BUSY/NO 
ANSWER) 
*Refer to FLEX Button programming. If you have been given the ability to forward your 
calls: 
l Lift handset or press ON/OFF button. l Press the pre-programmed* FWD button. 
- Press DSS button, 
or 
- Dial intercom number where calls are to be for- 
warded, including UCD, Voice Mail, and Hunt 
9roup pilot numbers. 
Line Queue, Call Back requests, message wait re- 
quests, and pre-selected messages are canceled 
when a station activates call forward. 
If you have been given the ability to forward your 
calls: 
l Lift handset or press ON/OFF button. l Press the pre-programmed’ FWD* button. l Dial the Call Forward No Answer code [7] on 
the dial pad. 
- Press DSS button, 
or 
- Dial intercom number where calls are to be for- 
warded. Hear confirmation tone. 
l Replace handset or press ON/OFF button. 
If you have been given the ability to forward your 
calls: 
. Lift handset or press ON/OFF button. 
l Press the pre-programmed* FWD* button. l Dial the Call Forward Busy code [S] on the dial 
pad. 
- Press DSS button, 
or 
- Dial intercom number where calls are to be for- 
warded. Hear confirmation tone. 
l Replace handset or press ON/OFF button. 
_I_ If you have been given the ability to forward your 
calls: 
l Lift handset or press ON/OFF button. l Press the pre-programmed’ FWD button. l Dial the Call Forward Busy/No Answer code [9] 
on the dial pad. 
- Press DSS button, 
or 
- Dial intercom number where calls are to be for- 
warded. Hear confirmation tone. 
l Replace handset or press ON/OFF button.  
						

							STARPLUS’ Station User Guide 
CALL FORWARDING TO VOICE 
MAIL GROUPS 
*Refer to FLEX Bufton programming. 
‘TO REMOVE CALL~ORWARD~NG 
(ALL TYPES) 
VI 
STATION OFF-NET CALL FORi 
WARDING (via speed dial) 
*Refer to FLEX Button programming Intercom and Transferred CO callers may be 
muted directly to your mail box by forwarding your 
phone to a voice mail group. 
. Lift handset or press ON/OFF button. 
. Press the pre-programmed* FWD button. 
* Dial the desired code: 
[7]=no answer calls 
[8]=busy calls 
[9]=busy/no answer calls. 
Forimmediateforwarding,skip preceding step. 
l Dial the three-digit Voice Mail group pilot num- 
ber (440447) for the group (l-8) where calls 
are to be forwarded. Hear confirmation tone. 
. Replace handset or press ON/OFF button. 
. Press ON/OFF button. 
. Press the pre-programmed* FWD button. 
s Replace handset or press ON/OFF button. 
Allows stations to forward intercom and trans- 
ferred calls to an off-net location. 
In a speed dial bin, store the number of the off-net 
location where calls are to be forwarded. Follow 
instructions provided for storing station or system 
speed dial numbers. 
. Lift handset or press ON/OFF button. 
l Press the pre-programmed* FWD button. 
Either: 
. Dial an asterisk [%I on the dial pad. Then dial 
thespeed bin numberthatcontainsthe number 
where calls are to be forwarded. Confirmation 
tone is heard. FWD button LED is flashing. 
Canceling Off-Net Forwarding: 
. Lift handset or press ON/OFF button. 
s Pressthe pre-programmed* FWD button. FWD 
button LED is extinguished.  
						

							STARPLUS@ Station User Guide 
PERSONALIZE!3 MESSAGES 
-00 Clear Messages 
-01 ON VACATION 
-02 RETURN AM 
-03 
RETURN PM 
-04 RETURN TOMORROW 
-05 RETURN NEXT WEEK 
-06 ON TRIP 
-07 IN MEETING 
-08 AT HOME 
-09 ON BREAK 
-10 AT LUNCH 
PERSONALIZED MESSAGES - 
Date and Time Entry 
-11 VACATION UNTIL: MM/D/J 
-12 I RETURN: HH:MMxm or MM/DD 
-13 1 ON TRIP UNTIL: MM/LID 
-14 1 MEETING UNTIL: HH:MM xm 
-15 1 AT HOME UNTIL: HH:MM xm 
-16 1 ON BREAK UNTIL: HH:MM xm 
I-17 / AT LUNCH UNTIL: HH:MMxm 
A=21 
B=22 
C=23 
D=31 
E=32 
F=33 
G=41 
H=42 
I=43 
J=51 
K=52 
L=53 M=61 l=l# 
l =01 
N=62 2=2# 
,=02 
0=63 3=3# ?=03 
P=71 4=4# 
I=04 
Q=74 5=5# !=*I 
R=72 
6=6# $=‘2 
s=73 7=7# 
%=‘3 
T=81 8=8# &=*4 
U=82 9=9# ‘2# 
V=83 
O=O# (=#l 
W=91 SPACE=1 1 )=#2 
x=92 
+=#3 
Y=93 :=12 ==#4 
z=94 -=13 #=## 
‘=I 4 
PERSONALIZED MESSAGE CODE 
ON A FLEX KEY 
Each station can select a preassigned message 
to be displayed on the LCD of any Key Telephone 
calling that station. 
To select one of the ten available messages: 
- Dial [633] on the dial pad, 
or 
- Press pre-programmed FLEX button. 
l Dial the two-digit code for the message which 
will appear. Refer to Table at left. 
l Hang up. (Activating DND or Call Forwarding 
cancels selected message.) 
,,. 
As an enhancement to the original canned mes- 
sages, station users can activate certain mes- 
sages that will allow the user to enter a specific 
time or a date of return. These messages will 
appear on the calling station’s display to alert them 
of the desired party’s return time or date. 
To activate a message with a custom return time 
or date: 
l Dial [633] on the dial pad. l Dial the two-digit code for the message which 
will appear. Refer to Table at left. 
l Enter the date/time by using the buttons on the 
dial pad as follows: 
l Press the HOLD button to enter the message. 
Confirmation tone is received. 
To cancel the message: 
l Dial the Message Access code [633)+[00] on 
the dial pad. 
l Replace the handset or press the ON/OFF 
button. 
You can program code 633 on a flexible key to 
speed access of pre-selected messages. 
l Press SPEED button twice. l Press the desired flex button. LED flashes. l Dial [633]+[#]. Confirmation tone is heard. 
User can now press that flex button and dial the 
two-digit message number 00-10. Confirmation 
tone is heard. Referto Personalized Messages for 
a list of codes.  
						

							STARPLUS@ Station User Guide 
CUSTOM MESSAGES 
A station wishing to select a custom message: 
. Dial [633] on the dial pad. 
The system administrator (Sta 100) programs the 
Or 
ten custom messages at the first attendant station. . Press the pre-programmed* Message Access 
These messages can be used in the same manner flexible button. 
as Personalized messages. . Dial the two-digit code for the desired message 
to be displayed on your phone when called. 
. Replace the handset or press the ON/OFF 
button. 
To cancel the message: 
l Dial the Message Access code [633)+[00] on 
the dial pad. 
l Replace the handset or press the ON/OFF 
button. 
OFF HOOK VOICE OVER IOHVO) Responding to an Off-Hook Voice Over (OHVO): 
This feature allows users, off-hook 0; a call (CO 
’ 
or Intercom), to receive a voice announcement 
through the handset receiver without interrupting 
the existing call. The overridden party may then 
respond to the calling party using CAMP-ON pro- 
cedures to talk to the calling party or may use 
Silent Text Messaging to respond to the calling 
party via LCD Displays. 
Placing an Off-Hook Voice Over (OHVO) call: 
- When an OHVO station calls a busy OHVO sta- 
tion, and busytone is received, the calling OHVO 
station can dial the OHVO code [628] on the dial 
pad, 
or After receiving an OHVO announcement, two 
options are available to respond to the calling 
party; 
- Press a pre-programmed* OHVO button to initi- 
ate an OHVO announcement. The HOLD button 
LED will flash at the called OHVO station. 
l The OHVO receiving station will receive a one 
beep warning tone, the called OHVO station 
must be in the ‘I-l” mode, and then the calling 
OHVO party may begin the voice an- 
nouncement to the called OHVO party. - The called OHVO station may respond to the 
calling OHVO station by using the Camp-On 
feature. The called OHVO station presses the 
flashing HOLD button to consult with the calling 
station. The existing call (CO line) goes on Exclu- 
sive Hold automatically. This method, then fol- 
lows Camp-On procedures and operation. 
or 
- The called station may respond to the calling 
station by using the Silent Text Messaging (this 
feature is only available to digital key terminals, 
and the called station must be a digital display 
terminal.) The called OHVO station may press 
pre-programmed Message button to respond to 
the voice over announcement without being re- 
leased from the current call, (i.e. by pressing a 
flex button pre-programmed for the message “IN 
MEETING”), the calling station will receive this 
message on the calling station’s LCD display.  
						

							STARPLUS@ Station User Guide 
TEXT MESSAGING (Silent Re- 
sponse) 
31 1 I WILL TAKE CALL 
32 1 TAKE MESSAGE 
33 /TRANSFER TO SECRETARY 
34 / PUT CALL ON HOLD 
38 WHO IS IT? 
39 IS IT LONG DISTANCE? 
40 IS IT PERSONAL? 
41 IS IT AN EMERGENCY? 
42 IS IT IMPORTANT? 
43 IS IT URGENT? 
44 SEND CALL TO VOICE MAIL 
45 1 PARK CALL 
46 1 OUT OF SERVICE This a feature allows a station user to use text 
messages to respond to a caller that has either 
Camped-On or has used the Off-HookVoice Over 
feature to alert a busy station user of a waiting call 
or message. The “camped-on” station may re- 
spond to the caller via the canned, custom, and 
silent response text (LCD) messages. The text 
messages appear on the calling party LCD Dis- 
play. 
While receiving a Camp-On, or OHVO call: 
- The called party may press a fletible button 
programmed for message access [633#], then 
dial the desired two-digit message code. Exam- 
ple : [633] + [38] means that a telephone calling 
the station will receive the message ‘WHO IS 
IT?“. 
The additional messages (with their codes) listed 
in the chart can also be sent as a text response: 
NOTE: The calling station must be a digital display 
telephone and the call station must be a keyset. 
EXECUTIVE OVERRIDE Allows stations designated as “Executive” the 
ability to override and “barge in” on other keysets 
engaged in CO Line conversations. 
If you call a busy station: 
. Dial [625] on the dial pad. Executive station will 
be bridged onto the CO conversation in pro- 
gress at the called station. 
Optional warning tone is heard and presented 
to all parties prior to cut-thru. 
. Replace handset at Executive station to termi- 
nate the override.  
						

							STARPLUS@ Station User Guide 
CONFERENCE COMBINATIONS * 
Only stations that have Conference enabled will * 
be able to initiate a Conference. 
ESTABLISHING A CONFERENCE l 
piqqCONFII 
. 
On/y stations that have Conference enabled will 
be able fo inifiafe a Conference. 
. 
A maximum of five parties can be included in a 
conference. Four internal and one external or five party inter- 
nal -Add-on Conference. 
One internal and two external - Multi-Line Con- 
ference. 
,,, ,I ,, 
Lift the handset. 
Select intercom station or dial desired outside 
party. When called party answers, press CONF 
button. 
Add nextconference party by selecting another 
outside line or intercom station. 
When patty answers, press the CONF button 
twice. All parties are connected. 
II 
EXITING A CONFkRENCE (Control- ’ 
,111 ,,, There are three methods of exiting a conference: 
. Press the ON/OFF button to ON. Press the 
ler Only) MUTE button, and replace the handset (to 
monitor a conference). 
Use this method only if Multi-Line Conference is in 
progress: 
l Press HOLD button to place outside parties on 
hold. Hold timer starts. If one of the two parties 
is internal, that party will be dropped. 
l Press the pre-programmed CONF button and 
hang up or press the ON/OFF button to leave 
the other conference parties still connected in 
an unsupervised conference. The CONF but- 
ton LED will flash and timer will start. There will 
be a warning tone before the other parties are 
dropped. 
*Refer to FLEX Button programming. 
RE-ENTERING A CONFERENCE 
*Refer to FLEX Button programming. When the controller re-enters the conference, the 
disconnect timer is reset. 
l Lift handset to re-enter a monitored confer- 
ence. 
l To re-enter a conference placed on hold, re- 
peat steps for establishing a conference. 
l To re-enter an unsupervised conference, lift 
handsetand pressflashing CONF*button.The 
CONP button lights steady and confirmation 
tone will be heard. 
TERMINATING A CONFERENCE 
*Refer to FLEX Button programming. To terminate a Conference: 
l Replace handset or press ON/OFF button to 
OFF. 
l You must be actively in the conference. 
For conferences involving another station, it may 
be necessary to press the flashing CONF button 
after going on-hook. 
15  
						

							STARPLUS@ Station User Guide 
STORING SPEED NUMBERS 
TRANS button=Pulse-to-Tone Switchover 
HOLD button=Pause 
FLASH button=Flash 
TRANS button as 1st entry=Display Security 
DIALING A SPEED NUMBER 
r--iEqq 
SAVE NUMBER REDIAL 
TO DIAL A SAVED NUMBER 
AUTOMATIC SELECTION 
Station Speed numbers can be entered by keyset 
users. System Speed numbers must be entered 
by the first programmed attendant. If no attendant 
is specified, enter at Station 100. 
Press the SPEED button once. 
- Press a desired outside line key, 
or 
- Select an outside line automatically by pressing 
the SPD button a second time. 
Dial the speed bin location. 
00 to 19 for Station Speed numbers 
Dial telephone number. (including special 
codes at left) 
Press the SPEED button. 
Hang up. 
tf no outside line has been specified in program- 
ming, one will be chosen automatically or you can 
choose one now. 
. Press the SPEED button. 
- Dial the speed bin location, 
or 
- Press programmed speed bin button. 
00 to 19 = Station Speed numbers 
20 to 99 = System Speed numbers. 
. When called party answers, pick up handset or 
use speakerphone. 
. Press the SPEED button. 
a Press the pound [#] key. The last number di- 
aled over an outside line will be automatically 
redialed. 
If you wish to save the last number you dialed for 
use later: 
l After placing an outside call, keep handset 
off-hook. 
l Press the SPEED button twice. 
_II ,, ,., 
. Press the SPEED button. 
. Press the asterisk [+K] key. Saved number is 
automatically dialed. 
, , 
Pressing an outside line button, Loop or Pool button, a Speed button, a Station button, or dialing a 
number in the Starplus Digital System Numbering Plan will automatically activate the speakerphone 
and light the ON/OFF button, if your keyset is programmed as a speakerphone. 
16