Vodavi Starplus Spd 1428, Spd 2856 Station User Guide

							STARPLUS@ Station User Guide 
TABLE OF CONTENTS 
PLACING AN OUTSIDE CALL ........................................................................................ 1 
ANSWERING AN OUTSIDE CALL .................................................................................. 1 
PLACING AN OUTSIDE LINE ON HOLD.. ...................................................................... 1 
ANSWERING A RECALL ................................................................................................. 1 
FLASH .............................................................................................................................. 1 
CALLING STATION TONE MODE OPTION.. ................................................................. 1 
CALL PICKUP. ................................................................................................................. 2 
CALL PICKUP (GROUP). ................................................................................................ 2 
CALL PICKUP (DIRECTED) ............................................................................................ 2 
CALL PARK ..................................................... 2 
................................................................. 
RETRIEVING A PARKED CALL ...................................................................................... 2 
PERSONAL PARK ........................................................................................................... 3 
PLACING AN INTERCOM CALL ..................................................................................... 3 
ANSWERING AN INTERCOM CALL ............................................................................... 3 
INTERCOM TRANSFER ... ............................................................................................... 4 
CALL TRANSFER.. .............................................................. 4 
............................................ 
SCREENED TRANSFER ................................................................................................. 4 
GROUP LISTENING.. ...................................................................................................... 4 
PBWCENTREX TRANSFER ........................................................................................... 5 
EXECUTIVE/SECRETARY TRANSFER.. ....................................................................... 5 
TRANSFER SEARCH 5 
....... ............................................................................................... 
UNSCREENED TRANSFER. ........................................................................................... 5 
ANSWERING A SCREENED TRANSFER.. .................................................................... 5 
PAGING.. .................. 
........................................................................................................ 6 
MEET ME PAGE.. ............................................................................................................ 6 
ANSWERING A MEET ME PAGE.. ................................................................................. 6 
FLASH KEY ON INTERCOM ........................................................................................... 6 
CAMP ON ......................................................................................................................... 7 
ANSWERING A CAMP-ON .............................................................................................. 7 
CALL BACK.. .................................................................................................................... 
7 
LEAVING A MESSAGE WAITING INDICATION ............................................................. 8 
ANSWERING A MESSAGE WAITING INDICATION. ..................................................... 8 
LCR QUEUE CALLBACK.. .............................................................................................. 8 
LCR QUEUING (AUTOMATIC). ....................................................................................... 8 
LEAST COST ROUTING.. ................ 
............................................................................... 8 
CO LINE QUEUING ......................................................................................................... 9 
TO ANSWER A QUEUE CALLBACK.. ............................................................................ 9 
ACTIVATING DO NOT DISTURB .................................................................................... 9 
ONE-TIME DO NOT DISTURB 
(DND) ............................................................................ 9 
CALL FORWARDING - (ALL CALLS) .............................................................................. 10 
CALL FORWARDING - (BUSY). ...................................................................................... 10 
CALL FORWARDING - (NO ANSWER). ......................................................................... 10  
						

							STARPLUS@ Station User Guide 
CALL FORWARDING - (BUSY/NO ANSWER) ............................................................... 10 
TO REMOVE CALL FORWARDING (ALL TYPES). ........................................................ 11 
CALL FORWARDING TO VOICE MAIL GROUPS.. ........................................................ 11 
STATION OFF-NET CALL FORWARDING (via speed dial) ........................................... 11 
PERSONALIZED MESSAGES - Date and Time Entry ................................................... 12 
PERSONALIZED MESSAGES ........................................................................................ 12 
PERSONALIZED MESSAGE CODE ON A FLEX KEY.. ................................................. 12 
OFF HOOK VOICE OVER (OHVO). ................................................................................ 13 
CUSTOM MESSAGES 
.................................................................................................... 13 
TEXT MESSAGING (Silent Response) ........................................................................... 14 
EXECUTIVE OVERRIDE.. ............................................................................................... 14 
CONFERENCE COMBINATIONS.. ................................................................................. 15 
ESTABLISHING A CONFERENCE ................................................................................. 15 
EXITING A CONFERENCE (Controller Only) ................................................................. 15 
RE-ENTERING A CONFERENCE.. ................................................................................. 15 
TERMINATING A CONFERENCE.. ................................................................................. 15 
DIALING A SPEED NUMBER.. ........................................................................................ 16 
SAVE NUMBER REDIAL.. ............................................................................................... 16 
TO DIAL A SAVED NUMBER.. ........................................................................................ 16 
LAST NUMBER REDIAL.. 
................................................................................................ 16 
STORING SPEED NUMBERS 
........................................................................................ 16 
AUTOMATIC SELECTION.. 
............................................................................................. 16 
DISPLAY CALLS IN QUEUE FOR UCD GROUPS.. 
....................................................... 17 
AVAILABLE/UNAVAILABLE MODE ................................................................................ 17 
HEADSET MODE.. ........................................................................................................... 17 
DIAL BY NAME.. 
.............................................................................................................. 18 
PROGRAMMING NAME INTO DISPLAY.. ...................................................................... 18 
UNIVERSAL NIGHT ANSWER.. ...................................................................................... 18 
DIRECTORY DIALING - Stations 
.................................................................................... 19 
TRANSFERRING A CALL USING DIRECTORY DIALING.. ........................................... 19 
OFF-HOOK PREFERENCE.. ........................................................................................... 20 
VOLUME CONTROLS.. 
................................................................................................... 20 
MUTE ............................................................................................................................... 20 
BACKGROUND MUSIC (OPTIONAL). ............................................................................ 20 
SPEAKERPHONE ........................................................................................................... 21 
USING ACCOUNT CODES ............................................................................................. 21 
TO PROGRAM FLEXIBLE BUl-i-ONS ............................................................................ 22 
PRIME FLEX BU-ITON PROGRAMMING.. ..................................................................... 22 
PROGRAMMING PBXICENTREX CODES ONTO A FLEX BUlTON.. .......................... 22 
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							STARPLUS@ Station User Guide 
PLACING AN OUTSIDE CALL 
(,,,,, 
Station user may also dial the individual trunk 
group access code to access an outside line. 
PLACING AN OUTSIDE LINE ON 
HOLD 
ANSWERING AN OUTSIDE CALL 
( 
ANSWERING A RECALL 
i-iiqyj 
’ FLASH 
(1 
CALLING STATION T&E MODE 
OPTION 
To access an outside line for dialing out: 
. 
. 
Press outside line button or pool button. 
ON/OFF button LED will light and dial tone will 
be heard. 
Dial desired party. 
When called party answers, lift handset to con- 
verse or use speakerphone. 
If LCR is enabled, dial [9], then the phone num- 
ber. 
lf your system is programmed for Exclusive Hold 
Preference, press HOLD button once for Exclu- 
sive Hold and twice for System Hold. 
If your system is programmed for System Hold 
Preference, press HOLD button once for System 
Hold and twice for Exclusive Hold. 
Lift handset or press ON/OFF button. 
Pressslowflashing outside line button, or Loop 
button. (If your telephone is programmed with 
Preferred Line Answer, you may answer an 
outside line by lifting the handset or pressing 
ON/OFF button.) 
When an outside line has remained on hold for an 
extended period of time, you will be reminded with 
a recalling ring. (If preferred Line Answeris enable, 
skip next step.) 
l Press outside line, Loop or Pool button flashing 
at very fast rate. 
l Lift handset or press ON/OFF to converse. 
,. ,; ,,,, ., , When connected to an outside line: 
. Press FLASH button to disconnect outside line 
and reseize outside line dial tone. 
Allows a calling station to override a called stations 
“H” or “P” intercom switch settings. 
When placing a call to a station and Tone ringing 
is desired: 
l Dial [6#] on the dial pad. 
- Dial three-digit station extension, 
or 
- Press DSS button of desired station. 
l Call tone rings station.  
						

							STARPLUS@ Station User Guide 
CALL PICKUP 
There are two ways to pick up a call ringing at 
another telephone: 
CALL PICKUP (GROUP) 
You must be in the same pickup group as the ring- 
ing telephone to pickup the call When intercom tone ringing, transferred outside 
line ringing, recall ringing or initially ringing call is 
heard at an unattended telephone. 
l Lift the handset or press ON/OFF button. 
- Dial [#0] on the dial pad, 
Or - Press the PICK-UP button to be connected to the 
calling party. 
CALL PICKUP (DIRECTED) 
NOTE: User MUST have access to the specific 
outside line or a Loop button to do a directed call 
pick-up. When incoming, transferred, or recalling outside 
line ringing, intercom ringing, or Camp On ringing 
is heard at an unattended telephone. 
l Dial the station number of the known ringing 
telephone. Receive ringback or Call Announce 
Tone. 
l Press the PICK-UP button to answer the call. 
CALL PARK 
*Refer to FLEX Button Programming 
RETRIEVING i PARKED CALL 
*Refer to FLEX Button programming. To place an outside call in park and consult with, 
page, or call an internal party: 
While connected to an outside line: 
l Press TRANS button. The caller is put on Ex- 
clusive Hold. 
- Dial parking location (220 to 227), 
or 
- Press pre-programmed* CALL PARK Flex but- 
ton. 
l Hear confirmation tone. 
If you hear busy tone: 
- Press TRANS and dial another parking location, 
or 
- Press pre-programmed’ CALL PARK Flex but- 
ton 
. Lift handset or press ON/OFF button. 
. Dial the pound [#] key. 
- Dial the parking location where call was parked 
(220 to 227), 
or 
- Press pre-programmed* FLEX button. 
2  
						

							STARPLUS’ Station User Guide 
PERSONAL PARK 
*Refer to FLEX Bufton programming. While connected to an outside line: 
l Press the TRANS button. The caller is put on 
Exclusive Hold. 
- Dial the Personal Park code, [228], 
or 
- 
Press pre-programmed* PERSONAL PARK flex 
button. 
. Confirmation tone will be heard. 
To retrieve a parked call: 
From the station that parked the call: 
- Dial the Personal Park Code, [228], 
Or - 
Press pre-programmed* PERSONAL PARK flex 
button. 
l Both the station and the call will receive a 
warning toneandthen atalkpath isestablished 
between the two parties. 
PLACING AN INTERCOM CALL - Press the DSS button of the party to be called (if 
programmed at your phone), 
- Dial the three-digit station number (100-155). 
You will hear ringing if the called stations inter- 
signal switch is in the ‘T’ position; or two 
bursts of tone if in the “l-f” or “P” position. 
. Lift handset or use speakerphone after the tone 
bursts stop. 
NOTE: Dialing a number in the numbering p/an ac- . Hang up to end call. 
fivates the telephone automatically. 
ANSWERING AN INTERCOM CALL With your intercom signal switch in the: 
. H mode. (Leftswitch oosition)Youwill heartwo 
bursts of ‘tone and an announcement. Reply 
HTP 
handsfree or lift handset for privacy. 
. T mode. (Center switch position) You will hear 
repeated bursts of intercom tone ringing and 
the HOLD button will slow flash. Lift handset or 
press ON/OFF button to answer. 
. P mode. (Right switch position) You will hear 
two bursts of tone and a one-way an- 
nouncement. The calling party cannot hear 
conversations in progress.  
						

							STARPLUS@ Station User Guide 
ANSWERING A SCREENED 
Your intercom will be signaling according to the 
TRANSFER intercom signal switch position. 
a Answer the intercom and receive the transfer 
)Loop OR rlhi-rj notice. 
. Press the outside line button or loop button 
flashing on ho,d, 
TRANSFER SEARCH When attempting to locate a party: 
- Press a station key to signal a station, 
Press the TRANS button and dial desired station. 
If the party is not located, press another station 
continue the search, or press the 
twice and dial the station num- 
not located, press the TRANS 
button twice again and dial another station 
number to continue the search. 
l When the called party answers, hang up to 
complete the transfer. 
UNSCREENED TRANSFER When the called extension begins to signal, hang 
up to transfer the call. (Recall timer starts.) 
PBWCENTREX TRANSFER While connected to an outside line (PBWCentrex): 
. Press FLASH button. Transfer dial tone is 
(,,,,, heard. 
. Dial PBWCentrex station number. 
. Hang up to complete the transfer. 
EXECUTIVE/SECRETARY TRANS- x=- If you are designated the Executive station and 
FER your phone is busy or in DND, all calls will be 
routed to the Secretary station. 
> If you are the designated Secretary station, you 
can signal the Executive that is busy or in DND 
by using the Camp-On feature. 
5  
						

							STARPLUS@ Station User Guide 
PAGING 
70 Int/Ext All Call 
71 Internal Zone 1 
72 Internal Zone 2 
73 Internal Zone 3 
74 Internal Zone4 
75 Internal All Call 
76[0] External All Call 
76[P] External Page Zones l-7 
*Refer to FLEX Button programming. If you have been given the ability to make page 
announcements. l Lift handset or press ON/OFF button. 
- Dial the two or three-digit paging code, 
Or - Press pre-programmed’ FLEX button. l Speak in normal tone of voice to deliver mes- 
sage. 
l Replace handset to terminate the page an- 
nouncement. 
Stations off-hook or in DND will not hear the page 
announcement. 
FLASH KEY ON INTERCOM When connected to a page zone or another inter- 
nal party, press FLASH button to disconnect page 
or intercom call. Intercom dial tone will be heard. 
MEET ME PAGE To request another party meet you on a page: 
- Dial the desired two or three-digit paging code, 
or 
- Press pre-programmed FLEX button. 
l Request that party meet you on the page. l Do not hang up; wait for the requested party to 
answer. 
*Refer to FLEX Button programming 
,.,. 
ANSW&l’& MEET hk PA&E ” ~ ~ Go to the nearest phone: 
- Dial [77] on the dial pad, 
p$iJ+jp$rl Or 
- Press pre-programmed* FLEX button. 
l You will be connected to the party that paged 
*Refer to FLEX Button programming. you.