Vodavi Starplus Dhs Installation Manual

7.5.7 System Application 
7.5.7.1 Station Hunt Group 
Description: 
Up to eight hunt groups may be assigned. Hunting is always in a linear fashion. Each Hunt 
Group can contain 24 members. Hunt Group directory numbers are 82-89. One Hunt Group 
may be assigned as a Voice Mail type Hunt Group for system voice mail integrated operation. 
There are three data fields in hunt group programming; GROUP TYPE, GROUP MEMBER 
and RING ASSIGNMENT. 
GROUP TYPE available settings are; HUNT, VM and ALLRG. A Hunt Group...

XFR PREFIX (Transfer Prefix) digits are digits that must proceed the station directory number 
when a CO line call is transferred to VM. When programmed correctly a call that is transferred 
to VM will be prompted by the station users mail box greeting prompt and may leave a 
message without further dial code digit entry. The Transfer Prefix may be 4 digits in length. 
RECORD DGT (Record Digits), these digits are sent to the VM system to speed the connection 
at the voice record level. These digits are...

8. MAINTENANCE AND TROUBLE 
SHOOTING 
Maintaining the Stat-plus DHS digital telephone system is a combination of customer database 
changes, facilities and apparatus moves, adds and changes. These requirements are handled 
properly by practicing the techniques, illustrations and step-by-step instructions listed in the 
previous sections of this manual. 
When installed properly the Starplus DHS performs relatively maintenance-free. From time to 
time the digital telephone instruments may become dirty or...

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8.1.1 Ksu 
Component failures at the KSU are limited to power distribution (fuses), improper or shorted 
wiring, CO or station interface failure, or auxiliary circuit problems. 
8.2 CPU/Power LED 
The CPU/Power heartbeat LED is located on the front of the KSU adjacent to the power switch. 
If the AC input and DC output power circuits are operating, the LED will be on steady. If the 
CPU is running, not locked up or failed, the LED should be flashing at a fast rate. The 
Initialization...

Symptom Diagnostic Cause Action 
aid 
No system CPU Heartbeat / Initialization 1. Vex-i@ initialization switch operated to the 
operation. LCD Power LED Lit Switch 
“ON” position (located along the bottom 
telephones may 
edge of the CPU Module inside the KSU). 
have data When the Initialization switch is in the “ON” 
frozen on position it is toward the right. If the 
displays. No Initialization switch is not in the “ON” 
LED’s lit at position at the time the KSU is powered, the 
any telephones Power Up...

8.3 Key Telephone / SILT telephones d&d. 
Symptom Diagnostic 
aid Cause Action 
Telephones/stati CPU Heartbeat Shorted station 1. At MDF, remove cross connect (jumper) 
on apparatus / Power LED 
pair(s). wires at the punch-down (66Ml-50) 
dead. flashing. block going to all affected stations. 
Reconnect stations one by one verifj4ng 
that each power up correctly. 
When one is found that will not power up; 
Key telephone disconnect the telephone at the user 
location and replace with a 
known 
working...

Key Telephone / SLT telephones dead c&t. 
Symptom Diagnostic 
aid Cause Action 
3X8 Module 
bad. 
CPU Module 
bad. lO.If no problems can be found at the ribbon 
cable connector, replace the- 3X8 Module. 
11 .If the problem persists, replace the KSU. 
The key telephones use only one twisted cable pair for power, data control and 
voice communications. There are no fuses for station interface protection. 
Instead, a current sensing poly-switch limits excessive current going to each 
station. If a station...

8.5 Key Telephone Cannot Be Heard 
Symptom Diagnostic 
aid Cause Action 
Other party cannot Key telephone 
hear you. (handset) (other station) Component 
Failure 1. Lift handset, dial another station. 
Talk. 
2. Replace handset assembly and 
repeat Step 1. 
3. Replace handset cord and repeat 
Step 1. 
4. If still no transmit, the key 
telephone will need to be replaced. 
I.6 Key Telephone Cannot Hear 
Symptom Diagnostic Cause Action 
aid 
Cannot hear 
(handset). Key telephone 
Component 
Failure I. Lift...

8.7 Speakerphone Cannot Be Heard 
Symptom 
Other party can’t 
hear you on your 
speakerphone. Diagnostic 
aid 
Key 
telephone/Other 
Station 
8.8 No Sound From Speaker Cause Action _ 
Connection, 
component 
failure 1. Press ICM and 
listen for ICM tone 
the over speaker. Call a known good 
working station. The distant party 
should be using the handset. NOTE: 
The Basic key telephone does not 
provide speakerphone operation. 
2. If other party cannot hear you, lift 
handset and verify proper handset...

8.9 Static / Noise During Conversation 
Symptom Diagnostic aid Cause Action 
Static and/or Logic of elimination 1. Can you hear the static now? If so, is 
noise can be it on intercom handset to handset 
heard during a calls? 
conversation. 
2. If yes, do you hear the static when 
you call any other ICM stations? 
(The problem may be the telephone 
called or calling you.). 
Station cable 3. If static on ICM and CO line calls, 
wiring. verify wall jack connection & MDF 
connections. Correct any problems...