Vodavi Starplus 616ex Electronic Key System Installation Manual

							STARPLUS 616EX ISSUE 2 JULY 1,1987 
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							STARPLUS Si SEX ISSUE 2 JULY 1,1987 
SO0 FUNCTIONAL TEST PROCEDURES 
This section describes the procedures that should 
be followed during system start-up. The installer will 
also find these tests to be helpful in the event of 
system malfunction and trouble shooting. 
System trouble shooting will be confined to 
replacement of key telephone sets and fuses. 
600.1 
PRELIMINARY CHECKLIST 
, 
Before starting the functional test procedures it is 
recommended that the following checklist be com- 
pleted. This is designed to save time and possibly 
eliminate the need for more detailed trouble shooting. 
600.2 KEY STATION TESTING 
Check: 
A) Station cables for proper connections and 
polarity. 
B) Central office line connections. 
C) Earth ground connections: 
D) AC power cable. 
E) Music source connections (if provided.) 
F) Alarm connections (if provided.) 
r 
c 
OFERATIONAL TEST 
RESULT PROCEDURE 
1. Connect the modular cord 
1 
1.1 Tone is heard for a short 1 .l Normal 
to the instrument. I 
time from the speaker of the 
, instrument. All LED’s are 
I 
i 1.2 momentarily illuminated. 
No tone, no reaction. 1.2 Check station wiring. 
2. Depress the ON/OFF 
; 2.1 ON/OFF lamp lights. 2.1 Normal 
button on the instrument. 
/ 2.2 Associated station 2.2 Normal 
DSS key iights. 
I 2.3 No reaction. 2.3 Check the connections of 
! key board connector 
3. Background music. “K” in the instrument. 
3.1 With the instrument in an 
: 3.1 .l Background music is heard. 3.1 .l Normal 
idle state, depress 8 on the 
I 3.1 .2 No reaction. 3.1.2 Check that instrument is 
dial pad. 
in on-hook state. 
Check the Music Sourc:e 
I 
connection at the KSU. 
3.2 Adjust the voice volume 
knob (closest to the user) 1 3.2.1 Volume is increased or 3.2.1 Normal 
I decreased, as desired. 
of the instrument. 
/ 3.2.2 No reaction. 3.2.2 Check the volume connector 
I 
(VL2) (closest to line keys) 
in the instrument. 
3.2.3 Low volume- BGM. 
3.2.3 Adjust BGM adj. located 
on left side of KSU. 
3.3 Press 8 again. 
3.3 MUSIC is turned off. 3.3 Normal 
4. Do Not Disturb 
4.1 Depress the DND button. 4.1 .l DND lamp is lit steadily. 4.1 .l Normal 
NOTE: Telephone must 4.1.2 No reaction. 4.1.2 Check the connections of 
be on-hook. key telephone. 
4.1 .3 Verify station is allowed 
DND in data base. 
4.2 Press the DND button again. 4.2.1 DND lamp goes out. 4.2.1 Normal  
						

							STARPLUS 616EX ISSUE 2 JULY I, 1987 
600.2 
KEY STATION TESTING (Cont.) 
OPERATIONAL TEST 
5. 
Tone ringing volume. 
NOTE: Instrument must be 
in tone signaling 
mode. 
5.1 From another instrument 
place an intercom call to 
set under test. 
5.2 Adjust the tone volume. 
6. Transmitting of Data Signals. 
6.1 When incorrect or no data 
signals are transmitted 
between KSU and 
instrument. 
RESULT PROCEDURE 
5.1 .1 Warble tone is heard. 5.1.1 Normal 
Adjust volume. 
5.1.2 Warble tone is not heard. 5.1.2 Check the connections of 
key telephone. 
5.2.1 Increase or decrease 52.1 Normal 
volume as desired. 
5.2.2 No reaction. , 5.2.2 Change the instrument. 
6.1 .l Only ON/OFF LED will light I 6.1 .l Check cabling to key 
when pressed. telephone and J-l wiring. 
The remaining LED’s will 
not light or flash 
randomly. 6.1.2 Replace key telephone. 
, 
6-2  
						

							STARPLUS 616EX ISSUE 2 JULY I,1987 
600.3 INTERCOM FUNCTIONS TEST 
OPERATIONAL TEST 
Intercom Call 
Depress the DSS button 
for 
the desired instrument. 
a. If the called instrument is 
a speakerphone and is 
placed in the handsfree 
talk back (voice) mode. 
If the called station answers 
by lifting the handset. 
Call Pick-Up 
Lift Handset and depress 
DSS button for called 
station. 
To answer at another 
station, lift the handset or 
depress the ON/OFF 
button. 
Depress 6 on the 
dial pad. T 
RESULT 
1 PROCEDURE 
1 .l .l 
1.1.2 
1.1.3 
1.1.4 
1 .1.5 
1.1.6 
1.1.7 
1 .l .a 
1 .1.9 ON/OFF lamp lights. 
DSS lamp of called party 
is lit. 
Intercom lamp 
(HOLD button) of called 
party is flashing 30 IPM. 
Busy tone or DND tone 
is heard. 
3 tones are heard 
(handsfree). 
Handsfree communication 
is possible at the called 
instrument, if it is a 
speakerphone. 
HOLD button flashes at 
called party. 
Intercom call is not 
connected. 
Intercom ringing is heard 
instead of 3 tones. 
1.1.1 OHandsfree conversation at 
the called instrument is 
not possible. 
1.2. 1 The flashing HOLD lamp of 
the called instrument lights 
steadily. 
1.2.2 
Ring back tone is stopped. 1.2.2 Normal 
1.3.a Intercom ringing or 
CO ringing heard at the 
called station. 
Intercom dial tone is heard. 1.3.a Normal 
1.3.b 
1.3.b Normal 
1.3.c Called station returns to idle 
state. HOLD lamp is 
extinguished. 
Intercom conversation 
between calling instrument 
and answering station 
is possible. 
If answering is not 
possible. / 
1 .l.l Normal 
1.1.2 Normal 
1.1.3 Normal 
1 .I .4 If called party is off-hook, 
in DND mode or not installed; 
normal. 
1.1.5 Normal 
1 .1.6 Normal 
1 .1.7 Normal 
1 .1.8 Consult trouble shooting 
guide, section 7. 
1 .1.9 Confirm whether called station 
is in P or H mode. 
I 1.1.1 OCheck connections of 
key telephone. 
1.1.1 1 Check that called instrument 
has speakerphone. 
1.2.1 Normal 
1.3.~ Normal 
Normal 
Change the instrument. 
6-3  
						

							STARPLUS 616EX ISSUE 2 JULY 1,1987 
600.3 INTERCOM FUNCTIONS TEST (Cont.) 
___ 
OPERATIONAL TEST RESULT PROCEDURE 
1.4 Intercom-Conference 
a. During an intercom 
conversation, depress 
the CONF button. 
b. Depress the DSS button 
for another party. 
(3rd instrument) 1.4.a Party goes on HOLD. 
1.4.b No change. 
Busy tone is heard. 1.4.a Normal 
1.4.b Normal 
The 3rd instrument is busy 
or not installed; Normal. 
c. When third party answers, / 1.4.~ Ringing tone is heard. 1.4.~ Normal 
depress CONF button. All three parties are 
connected together for 
conference. 
1.5 Call Waiting (Camp-On) 
a. Lift the handset and 
depress the DSS button 
for the desired station 
that is busy on the 
CO line or intercom. 
b. Depress the CAMP-ON 
button twice. 
1 .6 Transferring intercom calls to 
Exec-Set instrument. 
The incoming intercom call 
is routed to the secretary 
when the executive station 
is busy. 
1.7 Paging 
a. Lift handset. 
Dial 74 on the dial pad. 
Make paging 
announcement. 
b. Hang up. 1.5.a Busy tone is heard. , 1.5.a ‘The called instrument is busy; 
Normal. 
1.5.b Ring back tone is heard at 1.5.b Normal 
the calling station and 
2 bursts of tone are heard 
over the speaker at the 
called station. 
HOLD lamp is flashing at Normal 
the called station. 
Busy tone is heard Check connection of the 
continuously. called instrument. 
1.6.1 The incoming intercom call 1.6.1 Normal 
is automatically transferred 
to the secretary station. 
1.6.2 The incoming intercom call 1.6.2 Confirm the programming of 
is not transferred. ExeciSec assignment. 
1.7.a ALL CALL warning tone is 1.7.a Normal 
heard over key telephone 
speaker. Normal 
HOLD lamp lights up steady. Normal 
All idle instruments not in 
DND or busy are paged. Change the instrument and 
Paging does not occur. check programming for 
page zones. 
1.7.b Paging is terminated and all 1.7.b Normal 
stations not off-hook return 
to idle status. 
6-4  
						

							STARPLUS 616EX ISSUE 2 JULY 1,1987 
^ 
600.4 CO LINE FUNCTIONS TEST 
OPERATIONAL 
TEST 
RESULT PROCEDURE 
1. Outgoing Calls 
1.1 Lift the handset or depress 
the ON/OFF button and 
depress a CO line button. 
2. Incoming Calls 
2.1 Incoming CO ringing. 1 .l .1 The CO line lamp is lit 1 .l .l Normal 
steady. 
1 .l .2 Dial tone is heard. / 1.1.2 Normal 
1 .1 .3 CO lamp is not lit. 
I 1 .l .3 Check line access Programming 
1 .1.4 Dial tone is not heard. ) 1 .1.4 Check the connections 
of CO line at RJl 1 C 
I 
1 connectors on KSU. 
I 
2.1.1 CO ringing is heard. i 2.1.1 Normal 
2.1 .2 CO ringing is not heard but 
CO line is flashing. / 2.1.2 Check programming for ring 
assignment. (Day.‘Night) 
Check CO line connection 
at RJl 1 C connectors 
on KSU. 
2.2 Depress the flashing CO 
line button. 
3. Transferring a CO line call. 
3.1 During a CO line 
conversation, depress the 
DSS button for station to 
which CO line is to be 
transferred and go on-hook. 
[Unscreened transfer) 2.1 .3 The CO line lamp is flashing 
at 30 IPM 1 2.1.3 Normal 
2.2 CO line lamp is lit steady. 2.2 Normal 
Converse with calling party. 
3.1.1 The CO line is placed on 3.1 .1 Normal 
HOLD automatically. 
3.1 .2 The CO line lamp is flashing 3.1.2 Normal 
I-HOLD at transferring 
station; solid at calling station. 
3.1.3 At the 2nd instrument, the 3.1.3 Normal 
CO line lamp is flashing at 
240 IPM (indicating the 
transferred CO line is on 
exclusive HOLD.) 
3.1.4 MUSIC-ON-HOLD is 3.1.4 Normal 
transmitted to the external 
CO line subscriber. 
3.1.5 No MUSIC-ON-HOLD is 3.15 Check connections of 
transmitted to the external music source. 
CO lines. 
3.1.6 Low music volume. 3.1.6 Adjust MOH adj. located 
on left side of KSU. 
3.2 At the 2nd instrument, 
depress the flashing CO line 
button after answering 
intercom call from 1 st 
instrument. 
(Screened transfer) 3.2.1 The CO line lamp is steady 
at all stations in the system. 
3.2.2 The CO line call is not 
transferred to the desired 
station. 3.2.1 Normal 
3.2.2 Check that called station is 
not in DND. 
Consult trouble shooting 
guide (Sec. 7). 
6-5  
						

							STARPLUS 616EX ISSUE 2 JULY 1,1987 
600.4 CO LINE FUNCTIONS TEST (Cont.) 
OPERATIONAL 
TEST RESULT PROCEDURES 
4. 
Add-On-Conference 
4.1 During a CO line 
conversation, depress the 
CONF button then depress 
the DSS button for station 
desired. 
Press CONF again. 4.1 .l The CO line is placed on 
HOLD. 
4.1.2 The three parties are 
connected for conferencing. 
4.1.3 At the 1 st station: 
The CO line lamp is 
lit steady. 
4.1.4 2nd station: 
The CO line lamp is 
lit steady. 4.1 .l Normal 
4.1.2 Normal 
4.1.3 Normal 
4.1.4 Norma! 
4.2 Hang up the handset at the 
1 St station to terminate 
conference call. 
5. Multi-line Conference 
5.1 a. Make an outgoing CO 
line call to subscriber (B). 
b. Press CONF button 
(CO line party (B) will 
automatially be put on 
I-HOLD at your station, 
exclusive busy at other 
station.) 
c. Press another CO line 
button to make another 
outgoing CO line call to 
Party (C). 
d. Press CONF button again. 
6. Flash 5.1 .d All three parties are 
connected. 
The two CO line lamps are 
lit steady. 5.1 .d Normal 
6.1 During the CO line 
conversation, depress the 
FLASH button. 6.1 .l CO dial tone is heard 
again. 6.1 .l Normal 
6-6  
						

							STARPLUS 616EX ISSUE 2 JULY 1,1987 
700 MAINTENANCE AND TROUBLESHOOTING 
700.1 GENERAL INFORMATION 
700.2 INTRODUCTION 
This section provides common maintenance, trouble 
shooting and repair instructions for the STARPLUS 
Key Telephone System. It is advisable to use the 
latest issue manual and supporting documentation 
whenever possible. 
< 
The 616 architecture is designed such that all 
solid 
state 
circuitry is enclosed in the KSU. There are no 
modular or replaceable type printed circuit cards 
located inside the KSU. Therefore, the KSU unit is 
“sealed” and the cover should not be removed. 
Fault isolation to the replaceable units (KSU, Key 
Telephones, or external devices) requires no special 
knowledge of solid state electronics or 
microprocessor programming techniques. The 6 16 
system requires no involved or complicated 
mechanical procedures for installation or removal of 
peripherals. In troubleshooting, all cables, plugs and 
attaching hardware should be removed and 
installed carefully. 
700.3 PREVENTIVE MAINTENANCE 
A systematic preventive maintenance program is 
essential to reduce the possibility of system failures. 
The routines for general type servicing, which 
includes cleaning and inspecting, should be done 
on an annual schedule. More frequent intervals are 
required where extreme environmental conditions 
exist such as high temperature, humidity, dust, etc. 
These routines should include, but are not limited to, 
the following: 
- Hardware and cabling. Check for general 
mechanical integrity, loose or broken wires, plugs, 
or connectors. Tighten or repair as necessary. 
- KSU. Inspect air vents located in front and on top 
of the KSU cabinet for unrestricted air passage. 
- MDF/cabling. Inspect the MDF for loose wires, 
obstructions, dust and dirt. 
700.4 
TEST EQUIPMENT AND TOOLS 
The following test equipment and tools are 
necessary in performing maintenance and repair on 
the 6 16 system. 
-Voltmeter. 
- DTMF/dial pulse hand held test telephone. 
- Standard telephone repairman’s hand tools. 700.5 
SPARE PARTS 
The trouble shooting and repair instructions are 
based on the assumption that spare Key Telephones 
and KSU are available to the repairman either on-site 
or at a central warehouse/storeroom location. 
In addition, spare fuses, jacks, wire and terminal 
blocks should be available. 
700.6 
FIELD SERVIDE ENGINEERING 
The installation, trouble shooting and repair are 
described in detail within this manual. However, 
many field type questions such as application 
requirements and trouble shooting assistance, arise 
which require support. Such services are available 
through Field Service. 
700.7 
TROUBLE SHOOTING PROCEDURES 
700.8 FAULT CLASSIFICATION 
Reported problems comes from a variety of people 
under differing conditions, therefore all trouble 
reports should be thoroughly examined so that the 
exact problem is understood. Do not always suspect 
the 616 equipment. Be sure to check external 
interface equipment, such as the MDF, inter- 
connection points, cabling, central office, or 
programming. To help isolate a fault from the 
reported description, the following information should 
be 
A) investigated’to further define the fault source. 
Were any changes made recently to the 
customer data base assignments that could 
cause the problem? 
B) 
C) 
D) 
E) Were any changes made recently to cabling that 
could cause the problem? 
Is the trouble condition associated with one 
circuit, a particular section or sections of circuits 
(i.e. CO lines, stations) or common to all 
circuits? 
Is the trouble intermittent or continuous? 
Could the trouble be caused by “cross 
symptoms” such that two failures mask the 
symptom associated with a particular fault? 
7-1  
						

							STARPLUS 616EX ISSUE 2 JULY I,1987 
700.9 SYSTEM FAILURES 
Various problems will affect the entire system. 
These are normally related to power failures, central 
processor failures, or memory failures. Where central 
processor or memory failures occur, the KSU must 
be replaced. When loss of power occurs, steps can 
be taken to localize the problem. 
700.10 
POWER FAILURES 
The loss of commercial power will shut the system 
down, unless external battery back-up is provided. 
This loss of power could come from tripped circuit 
breakers, AC cords unplugged, or a fuse blown. 
When a power failure occurs, test for voltage 
working toward the source. The power monitor LED 
will remain lit when power is present. Since the 
processor or power failure will cause switch over to 
the power failure telephone, the LED should be used 
to determine whether it is a power failure or 
processor failure. It can be seen through the bottom 
air vents located on the front cover. 
700.11 
KEY TELEPHONE FAILURES 
The following statements should be considered 
when isolating and categorizing key telephone 
failures: 
Is the reported fault: 
- Present on one telephone only? 
Check the wiring, programming, 
telephone and KSU. 
Move the telephone to a working position to 
eliminate telephone failure. 
- Common to station numbers in pairs 
(l-2, 3-4, 5-6, etc.) 
Check the wiring polarity and KSU. 
- Common to all station numbers? 
Check the programming and KSU. 
-Associated with a key telephone that was recently 
moved? 
Check the wiring, programming, 
telephone and KSU. 
- Associated with programming changes recently 
made? 
(Ringing, CO line access, etc.) 
Check for proper and accurate programming. - Occurring intermittently? 
Set up a test to duplicate the problem. 
- Accompanying a software feature? 
Test the feature operation, 
programming and KSU. 
700.12 
COlPBX LINE FAILURES 
Problems with CO/PBX lines can be isolated and 
categorized by the following statements: 
Is the reported fault: 
- Present on one CO line only? 
Check the affected CO Line, wiring, 
plug connections and KSU. 
-Common to two or more CO lines? 
Check the CO lines, wiring and KSU. 
- Associated with a Key Telephone? 
. 
Check the programming, telephone and KSU. 
- Associated with signaling (DTMF, dial pulse)? 
Check the programming, CO line and KSU. 
- Associated with CO incoming ringing? 
Check the programming and KSU. 
- Occurring intermittently? 
Set up test to duplicate problem. Once the 
problem can be duplicated, check affected 
programming, telephone, CO line or KSU. 
700.13 FEATURE OPERATION FAILURES 
All operational features are controlled by software 
and specific data base assignments. Most features 
are provided exclusively by the software. However, 
others require supporting equipment. For this 
reason, data base assignments should be checked 
before corrective maintentance is performed. 
Also check for proper usage by the customer, 
as feature failures are often the fault of the user. 
Features that utilize supporting equipment could 
have faulty equipment. This should be checked. 
The following is a list of features that use additional 
equipment: 
7’-2  
						

							. 
L 
I 
-l---r 
CPU MODULE 
1. CPU 
2. RAM’S 
3. ROM’S 
4. DECODE 
5. CLOCK 
6. RECOVERY RELAY DRIVER I~---------~ LOUD BELL CTL 
SELtCT 
I r CMOS SWITCH 4 
, 
1 
INTERCOM 1 
CHANNELS , 
C6 
------------,6 
1 RING DETECT 1 i 1 
1 1 VOICE SIGNAL  3 CHANNEL 
PARALLEL 
IN/OUT 
PI0 
SELECT 
DATA COMMUNICATION 
PATH MULTIPLEXER 
I 16 KEY STATION INTERFACES 
I 
STAR PLUS SYSTEM BLOCK DIAGRAM 
FIGURE 7.1 
6C0 
LINE 
INTERFACES