Vodavi Call Sort Pro Users Guide

CallSort Pro v3.0 User’s Guide May 1999
7 Customer Support
This chapter contains important customer, product, and technical support information. Please 
read it carefully.
Customer Registration
Please fill out and return your registration card today. Doing so entitles you to the following 
benefits:
†Telephone technical support
†Expedited technical assistance
†Notification of enhancements, updates, and new modules at special reduced prices
†Purchase of replacement disks in case of loss, destruction, or...

7-2Technical Support
Customer SupportMay 1999
Technical Support
Telephone Technical Support is available Monday through Friday, 8:00 am - 5:00 p.m. EST. 
The Technical Support number is: (877) 4-VODAVI. Follow the instructions to reach the proper 
support department.
IMPORTANT -- Before you call Technical Support you must follow these steps:
1. Have returned the completed Registration Form (preferably via fax at 770-662-1536).
2. Try to isolate the problem. Is it related to CallSort Pro or to some aspect...

Product Replacement Program 7-3
May 1999Customer Support
If you have not sent in your registration, you will need to send your registration form along 
with the defective disks, proof of purchase, and $30.00 per disk.
Returns and payment, if required, are sent to:
Vodavi Technology, Inc.
8300 E. Raintree Dr.
Scottsdale, AZ 85260
Attn: Technical Support
Maintenance Agreement
After your 90 days of free support, you may purchase a maintenance contract to extend ongoing 
support.
The maintenance contract is...

7-4 Product Replacement Program
Customer SupportMay 1999
Maintenance Order Form
If you haven’t already returned your CallSort Pro Registration, return it with this form to 
receive continued support after the initial 90 days.
Please enclose a check for the appropriate amount, payable to Vodavi Technology, Inc., for the 
cost of your maintenance agreement.
For further assistance, please call (770) 662-1500 and press 2 for the Sales Department.
Maintenance Order Form
Company
Contact
Address
Phone
Serial # 

CallSort Pro v3.0 User’s Guide May 1999
Index
A
Account Codes 4-9
Administration - Report Setup 5-1
Administration Information 4-5
Analysis Reports 5-6
C
Cable Connections
New/Existing Cable Installation
 1-4
RS-232 Standard 1-4
Changing Communication Settings 1-7
Collecting Sample Data 1-8
Collection/Pricing Menu Options 1-9
Contact Information 4-8
Customer Support 7-1
D
Database Overview 3-2
Defining Layout Information 2-3
E
E-Mail Technical Support 7-2
Extension Information 4-7
F
Facsimile Support...

iiIndex
CallSort Pro v3.0 User’s Guide May 1999
Software Program Functions 1-1
Support
Product
 7-1
Technical 7-2
T
Technical Support 7-2
Traffic Reports 5-7
Troubleshooting
Call Collection
 6-9
Call Recording and Reporting 6-10
Configuration and Data Input Source 6-8
Existing Cable Connection 6-7
Garbage in the Data 6-10
Generating Reports 6-11
Out of Memory 6-10
Trunk Line Information 4-10
U
User Information 4-6
W
Web/Internet Technical Support 7-2 

Part No. CSPMAN3 Printed in United States of America Issue 2, May 1999