Vodavi Call Sort Pro Users Guide

CallSort Pro v3.0 User’s Guide May 1999
6 FAQs and Troubleshooting
Frequently Asked Questions
This section lists the questions we receive most often about using CallSort Pro, along with the 
answers for each. If you are having difficulty with CallSort Pro, scan the questions here. 
Chances are it’s a commonly asked one and that you’ll find the answer quickly.
Questions and answers in this section are organized as follows to help you find the information 
you need:
†General Hints and Tips
†Installation...

6-2Frequently Asked Questions
FAQs and Troubleshooting May 1999
7. Click on . Under CallType, select Date. Under Field 1, select 
Destination Number, then click on .
8. In the Field 1 Value option, type: 
X (or whatever letter you used in Step 5). 
9. Click on , then click on . All 1-800 calls will now be ignored.
Q: How can I filter out my short calls?
A: Follow these steps:
1. Start in the Collection module. Select Pricing Customize from the Configure menu.
2. Click on the service for which you want to...

Frequently Asked Questions6-3
May 1999 FAQs and Troubleshooting
Q: My phone system supplies account codes for working with various departments. I 
would like to be able to generate reports based on account codes. Can I do this?
A: A few phone systems specify account codes in the call records, enabling you to sort records 
by department. To take advantage of this, you will need to define your layout to recognize 
account codes. Starting in the Collection module, follow these steps:
1. Select PBX Define...

6-4Frequently Asked Questions
FAQs and Troubleshooting May 1999
A: If you want to delete all data and start over , all original databases are stored in 
C:\CALLSORT\ORIGINAL\DATA and C:\CALLSORT\ORIGINAL\PRICER. 
1. Close the Collection and Administration modules.
2. Renaming files is easiest using the DOS prompt. Select Start, then Run, and type: 
command for Windows 95/98 or cmd for Windows NT.  You will now be at the 
DOS prompt.
3. Type: 
cd\callsort\
4. These steps do not backup your current data,...

Frequently Asked Questions6-5
May 1999 FAQs and Troubleshooting
Q: My calls are being priced but all local calls are showing as either the 770 area code or 
another incorrect area code.
A: Verify the following information:
1. Check to make sure the length that you have defined for phone numbers in SMDR 
Layout is long enough. If, for example, you have the phone number length set to 9 
characters, CallSort Pro may decide that a 9-digit telephone number is a local call.
2. Under the Options menu, verify...

6-6Frequently Asked Questions
FAQs and Troubleshooting May 1999
†Check the date on the phone system and the PC, then make sure that the data has the 
correct date. CallSort Pro sorts the records by date. If for some reason the current date is 
set to a date before the date found on the last record, then it would appear as if the data is 
not being appended. In this case, the data is stored in the database but with the wrong 
date. You can run a chronological detail report to identify a call that you have...

Troubleshooting6-7
May 1999 FAQs and Troubleshooting
Troubleshooting
If you have any difficulty operating any aspect of CallSort Pro, access the CallSort Pro 
Knowledge Base by starting the Reports module and selecting Knowledge Base from the Help 
menu.
The Knowledge Base is similar to a standard help file, you can select specific topics to display 
information related to your problem or displayed error message. The following text provides 
additional information related to specific problems you may...

6-8Troubleshooting
FAQs and Troubleshooting May 1999
3. Click on 
Call then 
Connect, and follow the instructions on the screen. (Configure the 
Hyperterminal settings to match your phone system SMDR settings.
If you are not receiving raw SMDR data from your phone system in the above 
procedure:
1. Make sure your phone system is set up to send SMDR.
2. Make sure your phone system cables are connected properly.
3. Make sure the transmit pin on the phone system is connected to the receive pin on the 
PC...

Troubleshooting6-9
May 1999 FAQs and Troubleshooting
†Check to make sure that the phone system is definitely sending data. Make sure the 
transmit pin on the phone system is connected to the receive pin on the PC.
†Make sure that transmit on your phone system is connected to the receive on your PC. 
Some phone systems require a handshaking signal to send data, make sure these are set.
†Check the RS-232 board on your PC and make sure it works. This can be done for you at 
the place where you purchased the...

6-10Troubleshooting
FAQs and Troubleshooting May 1999
Out of Memory
CallSort Pro needs at least 8K of available RAM. Note that you must remove any memory-
resident programs.
Generating Reports
No Report is Printed; Message Indicates No Data Was Found
†Check the bottom of the CallSort Pro main screen, which shows the current number of 
records. If the number of records is one or zero, Call Configuration was not configured 
properly and all data was filtered out.
†Check the report parameters and all...