Vodavi Call Sort Pro Users Guide

							CallSort Pro v3.0 User’s Guide May 1999
7 Customer Support
This chapter contains important customer, product, and technical support information. Please 
read it carefully.
Customer Registration
Please fill out and return your registration card today. Doing so entitles you to the following 
benefits:
†Telephone technical support
†Expedited technical assistance
†Notification of enhancements, updates, and new modules at special reduced prices
†Purchase of replacement disks in case of loss, destruction, or defect (when out of 
warranty) for a nominal charge
†Ongoing product support
Product Support
The best source of support may be your CallSort Pro dealer, your own organization, or Vodavi, 
depending on the nature of the problem and where you purchased the product.
You are entitled to 90 days of telephone support (from the date of purchase). For additional 
support refer to the 
Maintenance Agreement described later in this chapter. Your warranty 
statement is included in the CallSort Pro package; please read it carefully.
If you experience problems, we recommend the following steps:
1. Review this document first. It answers most questions.
2. Check your CallSort Pro configuration and make sure you have all the necessary 
components.
3. If applicable, consult your dealer. This may be your best source of convenient, local 
support. 
						

							7-2Technical Support
Customer SupportMay 1999
Technical Support
Telephone Technical Support is available Monday through Friday, 8:00 am - 5:00 p.m. EST. 
The Technical Support number is: (877) 4-VODAVI. Follow the instructions to reach the proper 
support department.
IMPORTANT -- Before you call Technical Support you must follow these steps:
1. Have returned the completed Registration Form (preferably via fax at 770-662-1536).
2. Try to isolate the problem. Is it related to CallSort Pro or to some aspect of your system?
3. Be sure to have the serial number that appears on the CallSort Pro disk #1 available 
when you call.
4. Have available any materials pertaining to your question such as: printouts for you to 
refer to or notes you made while operating the system. (This makes it easier for our 
technical support analyst to understand the problem and assist you promptly.)
Web/Internet Technical Support
For Web / Internet support, use http://www.vodavi.com
Select  followed by 
E-Mail Technical Support
For e-mail support, send to Vodavi Technical Support at: [email protected].
Facsimile Support
Our facsimile number for sending your Registration or other information is: (770) 662-1536
Product Replacement Program
In the event that CallSort Pro is found to be defective in materials or workmanship, please 
contact Vodavi Technology, Inc. for a return authorization. You will receive instructions on 
returning the defective disk for replacement.
†Within ninety (90) days of purchase, Vodavi will replace a defective disk free of charge 
to registered users.
†After ninety days, and for up to one year after the date of purchase, replacement disks 
are available to registered users at $20.00 for each defective disk, plus a shipping and 
handling charge. 
						

							Product Replacement Program 7-3
May 1999Customer Support
If you have not sent in your registration, you will need to send your registration form along 
with the defective disks, proof of purchase, and $30.00 per disk.
Returns and payment, if required, are sent to:
Vodavi Technology, Inc.
8300 E. Raintree Dr.
Scottsdale, AZ 85260
Attn: Technical Support
Maintenance Agreement
After your 90 days of free support, you may purchase a maintenance contract to extend ongoing 
support.
The maintenance contract is available for purchase on a yearly basis and entitles you to receive 
the following:
†Ten hours of telephone technical support
†24-hour Technical HOTLINE (877-4-VODAVI)
†24-hour Technical Support Bulletin Board
†24-hour Facsimile Support including Fax Bulletin Board
†All software maintenance releases during the year
Maintenance Cost
Effective April, 1999 -- The price of the maintenance agreement is $500 and is subject to 
change without notice. 
						

							7-4 Product Replacement Program
Customer SupportMay 1999
Maintenance Order Form
If you haven’t already returned your CallSort Pro Registration, return it with this form to 
receive continued support after the initial 90 days.
Please enclose a check for the appropriate amount, payable to Vodavi Technology, Inc., for the 
cost of your maintenance agreement.
For further assistance, please call (770) 662-1500 and press 2 for the Sales Department.
Maintenance Order Form
Company
Contact
Address
Phone
Serial # 
						

							CallSort Pro v3.0 User’s Guide May 1999
Index
A
Account Codes 4-9
Administration - Report Setup 5-1
Administration Information 4-5
Analysis Reports 5-6
C
Cable Connections
New/Existing Cable Installation
 1-4
RS-232 Standard 1-4
Changing Communication Settings 1-7
Collecting Sample Data 1-8
Collection/Pricing Menu Options 1-9
Contact Information 4-8
Customer Support 7-1
D
Database Overview 3-2
Defining Layout Information 2-3
E
E-Mail Technical Support 7-2
Extension Information 4-7
F
Facsimile Support 7-2
FAQs
Collection Module
 6-5
Hints and Tips 6-1
Installation 6-4
Reports Module 6-6
Frequently Asked Questions 6-1
I
Installation Requirements 1-2
Installing CallSort Pro 1-5
M
Maintenance
Agreement
 7-3
Cost 7-3
Order Form 7-4
O
Organization Levels - Defining 4-4
Organization Reports 5-6
P
PBX Define
Defining Layout Information
 2-3
Setting Up Number Filters 2-5
Pricer Configuration Options 3-3
Product
Replacement Program
 7-2
Support 7-1
R
Report Options/Descriptions 5-2
Reports Available 5-5
RS-232 Cable Pin-Outs 1-3
RS-232 Communication Standard 1-4
Running a Report 5-4
S
Scheduled Reports 5-5
Setting Up Call Records/Layout 2-1
Setting Up Company Information 4-3
Setting Up Number Filters 2-5 
						

							iiIndex
CallSort Pro v3.0 User’s Guide May 1999
Software Program Functions 1-1
Support
Product
 7-1
Technical 7-2
T
Technical Support 7-2
Traffic Reports 5-7
Troubleshooting
Call Collection
 6-9
Call Recording and Reporting 6-10
Configuration and Data Input Source 6-8
Existing Cable Connection 6-7
Garbage in the Data 6-10
Generating Reports 6-11
Out of Memory 6-10
Trunk Line Information 4-10
U
User Information 4-6
W
Web/Internet Technical Support 7-2 
						

							Part No. CSPMAN3 Printed in United States of America Issue 2, May 1999