ViewSonic Projector PJ359W User Manual

							
PJ359WViewSonic56

Troubleshooting
If an abnormal operation should occur, stop using the projector immediately. 
Troubleshooting
Otherwise if a problem occurs with the projector, the following checks and measures are recommended before requesting repair. If this does not resolve the problem, please contact your dealer or service company. They will tell you what warranty condition is applied.
Related messages
When some message appears, check and cope with it according to the following table. Although these messages will be automatically disappeared around several minutes, it will be reappeared every time the power is turned on.
MessageDescription
There is no input signal. 
Please confirm the signal input connection, and the status 
of the signal source.
The horizontal or vertical frequency of the input signal 
is not within the specified range.
Please confirm the specs for your projector or the signal 
source specs.
An improper signal is input. 
Please confirm the specs for your projector or the signal 
source specs.
The internal temperature is rising. 
Please turn the power off, and allow the projector to cool 
down at least 20 minutes. After having confirmed the 
following items, please turn the power ON again. 
 • Is there blockage of the air passage aperture? 
 • Is the air filter dirty? 
 • Does the peripheral temperature exceed 35°C?
If the same indication is displayed after the remedy, please set 
FAN SPEED of the SERVICE item in the OPTION menu to HIGH.
A note of precaution when cleaning the air filter. 
Please immediately turn the power off, and clean or change 
the air filter referring to the “Air Filter” section of this manual. 
After you have cleaned or changed the air filter, please be 
sure to reset the filter timer (54).
WARNING  ►Never use the projector if abnormal operations such as 
smoke, strange odor, excessive sound, damaged casing or elements or cables, 
penetration of liquids or foreign matter, etc. should occur. In such cases, 
immediately disconnect the power plug from the power outlet. After making sure 
that the smoke or odor has stopped, contact your dealer or service company. 
						

							
ViewSonic57PJ359W

Troubleshooting
Regarding the indicator lamps
When operation of the LAMP, TEMP and POWER indicators differs from usual, 
check and cope with it according to the following table.
POWER 
indicator
LAMP 
indicator
TEMP 
indicatorDescription
Lighting
In Orange
Turned
off
Turned
offThe projector is in a standby state.Please refer to the section “Power on/off”.
Blinking
In Green
Turned
off
Turned
offThe projector is warming up.Please wait.
Lighting
In Green
Turned
off
Turned
offThe projector is in an on state.Ordinary operations may be performed.
Blinking
In Orange
Turned
off
Turned
offThe projector is cooling down.Please wait.
Blinking
In Red
(discre-
tionary)
(discre-
tionary)
The projector is cooling down. A certain error 
has been detected.Please wait until the POWER indicator finishes 
blinking, and then perform the proper measure using 
the item descriptions below.
Blinking
In Red
or
Lighting
In Red
Lighting
In Red
Turned
off
The lamp does not light, and there is a possibility 
that interior portion has become heated.Please turn the power off, and allow the projector to 
cool down at least 20 minutes. After the projector has 
sufficiently cooled down, please make confirmation of 
the following items, and then turn the power on again.
• Is there blockage of the air passage aperture?
• Is the air filter dirty?
• Does the peripheral temperature exceed 35°C?
If the same indication is displayed after the remedy, 
please change the lamp referring to the section “Lamp”.
Blinking
In Red
or
Lighting
In Red
Blinking
In Red
Turned
off
The lamp cover has not been properly fixed. Please turn the power off, and allow the projector to 
cool down at least 45 minutes. After the projector has 
sufficiently cooled down, please make confirmation of 
the attachment state of the lamp cover. After performing 
any needed maintenance, turn the power on again. 
If the same indication is displayed after the remedy, 
please contact your dealer or service company.
Blinking
In Red
or
Lighting
In Red
Turned
off
Blinking
In Red
The cooling fan is not operating.Please turn the power off, and allow the projector to 
cool down at least 20 minutes. After the projector has 
sufficiently cooled down, please make confirmation 
that no foreign matter has become caught in the fan, 
etc., and then turn the power on again.
If the same indication is displayed after the remedy, 
please contact your dealer or service company.
(continued on next page) 
						

							
PJ359WViewSonic58

Troubleshooting
Regarding the indicator lamps (continued)
POWER 
indicator
LAMP 
indicator
TEMP 
indicatorDescription
Blinking
In Red
or
Lighting
In Red
Turned
off
Lighting
In Red
There is a possibility that the interior portion 
has become heated.Please turn the power off, and allow the projector to 
cool down at least 20 minutes. After the projector has 
sufficiently cooled down, please make confirmation of 
the following items, and then turn the power on again.
• Is there blockage of the air passage aperture?
• Is the air filter dirty?
• Does the peripheral temperature exceed 35°C?
If the same indication is displayed after the remedy, 
please set FAN SPEED of the SERVICE item in the 
OPTION menu to HIGH.
Lighting
In Green
Simultaneous
blinking in Red
It is time to clean the air filter.Please immediately turn the power off, and clean or 
change the air filter referring to the section “Air Filter”. 
After cleaning or changing the air filter, please be sure 
to reset the filter timer. 
After the remedy, reset the power to ON.
Lighting
In Green
Alternative
blinking in Red
There is a possibility that the interior portion 
has become overcooled.Please use the unit within the usage temperature 
parameters (5°C to 35°C).  
After the treatment, reset the power to ON.
NOTE  • When the interior portion has become overheated, for safety 
purposes, the projector is automatically shut down, and the indicator lamps 
may also be turned off. In such a case, disconnect the power cord, and wait at 
least 45 minutes. After the projector has sufficiently cooled down, please make 
confirmation of the attachment state of the lamp and lamp cover, and then turn 
the power on again.
Shutting the projector down
Only when the projector can not be turned off by usual 
procedure (13), please push the shutdown switch 
using a pin or similar, and disconnect the power plug 
from the power outlet. Before turning it on again, wait 
at least 10 minutes to make the projector cool down 
enough.
Resetting all settings
When it is hard to correct some wrong settings, the FACTORY RESET function of the 
SERVICE item in the OPTION menu (42) can reset all settings(except LANGUAGE, 
FILTER TIME, LAMP TIME, FILTER MESSAGE and etc.) to the factory default.
K
COMPUTER IN1COMPUTER IN2
Shutdown switch 
						

							
ViewSonic59PJ359W

Troubleshooting
Phenomena that may be easy to be mistaken for machine defects
About the phenomenon confused with a machine defect, check and cope with it according to the following table.
PhenomenonCases not involving a machine defectReferencepage
Power does not come on.
The electrical power cord is not plugged in.
Correctly connect the power cord.10
The main power source has been interrupted during operation such as by a power outage (blackout), etc.
Please disconnect the power plug from the power outlet, and allow the projector to cool down at least 10 minutes, then turn the power on again.
10, 13
Either there is no lamp and/or lamp cover, or either of these has not been properly fixed.
Please turn the power off and disconnect the power plug from the power outlet, and allow the projector to cool down at least 45 minutes. After the projector has sufficiently cooled down, please make confirmation of the attachment state of the lamp and lamp cover, and then turn the power on again.
52
Neither soundsnor pictures areoutputted.
The signal cables are not correctly connected.
Correctly connect the connection cables.8
Signal source does not correctly work.
Correctly set up the signal source device by referring to the manual of the source device.
–
The input changeover settings are mismatched.
Select the input signal, and correct the settings.14, 15
The BLANK function for pictures and the MUTE function for sounds are working.
AV Mute may be active. Refer to the item “Sound does not come out” and “No pictures are displayed” on the next page to turn off the MUTE and BLANK functions.
40
Sound does not come out.
The signal cables are not correctly connected.
Correctly connect the audio cables.8
The MUTE function is working.
Restore the sound pressing the MUTE or VOLUME button on the remote control.
14
The volume is adjusted to an extremely low level.
Adjust the volume to a higher level using the menu function or the remote control.14
The AUDIO setting is not correct.
Correctly set the AUDIO in the SETUP menu.32
No pictures are displayed.
The lens cover is attached.
Remove the lens cover.13
The signal cables are not correctly connected.
Correctly connect the connection cables.8
(continued on next page) 
						

							
PJ359WViewSonic60

Phenomena that may be easy to be mistaken for machine defects (continued)
PhenomenonCases not involving a machine defectReferencepage
No pictures are displayed.(continued)
The brightness is adjusted to an extremely low level.
Adjust BRIGHTNESS to a higher level using the menu function or the remote control.
21, 23
The computer cannot detect the projector as a plug and play monitor.
Make sure that the computer can detect a plug and play monitor using another plug and play monitor.
9
The BLANK screen is displayed.
Press the BLANK button on the remote control.19
Video screendisplay freezes.
The FREEZE function is working.
Press the FREEZE button to restore the screen to normal.19
Colors have afaded- outappearance, orColor tone is poor.
Color settings are not correctly adjusted.
Perform picture adjustments by changing the COLOR TEMP, COLOR, TINT and/or COLOR SPACE settings, using the menu functions.
21, 24, 28
COLOR SPACE setting is not suitable.
Change the COLOR SPACE setting to AUTO, RGB, SMPTE240, REC709 or REC601. 
28
Pictures appear 
dark.
The brightness and/or contrast are adjusted to an 
extremely low level.
Adjust BRIGHTNESS and/or CONTRAST settings to a 
higher level using the menu function.
21, 23
The WHISPER function is working.
Select NORMAL for the WHISPER item in the SETUP 
menu.
22, 32
The lamp is approaching the end of its product 
lifetime.
Replace the lamp.
52
Pictures appear
blurry.
Either the focus and/or horizontal phase settings are 
not properly adjusted.
Adjust the focus using the focus ring, and/or H PHASE 
using the menu function.
16, 27
The lens is dirty or misty.
Clean the lens referring to the section “Caring for the lens”.55
Troubleshooting
NOTE  • Although bright spots or dark spots may appear on the screen, this 
is a unique characteristic of liquid crystal displays, and it does not constitute or 
imply a machine defect. 
						

							
ViewSonic61PJ359W

Specifications
ItemSpecification
Product nameLiquid crystal projector
Liquid
Crystal
Panel
Panel size1.5cm (0.59 type)
Drive systemTFT active matrix
Pixels1,024,000 pixels (1280 horizontal x 800 vertical)
LensZoom lens F=1.7~1.9   f=19~23 mm
Lamp190W UHP
Audio output1 W x1
Power supplyAC100-120V/3.4A, AC220-240V/1.7A
Power consumption310 W
Temperature range5 ~ 35°C (Operating)
Size
274 (W) x 59 (H) x 205 (D) mm 
* Not including protruding parts. Please refer to the following 
figure.
Weight (mass)approx. 1.8 kg
Ports
COMPUTER IN1 .........................................D-sub 15 pin mini x1
COMPUTER IN2  .........................................D-sub 15 pin mini x1
HDMI  .............................................................HDMI connector x1
S-VIDEO  ...........................................................mini DIN 4 pin x1
VIDEO  .............................................................................RCA x1
AUDIO IN  
...............................................................Stereo mini x1
AUDIO OUT  ...........................................................Stereo mini x1
USB  ..............................................................................USB-B x1
Optional partsLamp: RLC-039 (DT00821) 
Air filter: Please consult your dealer.
[unit: mm]
274
205
5973
Specifications 
						

							
PJ359WViewSonic62

Customer Support
For technical support or product service, see the table below or contact\
 your reseller.
Note : You will need the product serial number.
Country/RegionWeb SiteT=Telephone
F=FaxE-mail
Australia/New Zealandwww.viewsonic.com.auAUS=1800 880 818
NZ=0800 008 [email protected]
Canadawww.viewsonic.comT= 1-866-463-4775 
F= [email protected]
Europe/Middle East/Baltic countries/North Africawww.viewsoniceurope.comContact your reseller
Hong Kongwww.hk.viewsonic.comT= 852 3102 [email protected]
Indiawww.in.viewsonic.comT= 1800 11 [email protected]
Koreawww.kr.viewsonic.comT= 080 265 [email protected]
Latin America (Argentina)www.viewsonic.com/la/T= 0800-666-0098
F= [email protected] 
Latin America (Brazil)www.viewsonic.com/la/T= 0800-891-1829
F= [email protected]
Latin America (Chile)www.viewsonic.com/la/T= 800-440303
F= [email protected]
Latin America (Columbia)www.viewsonic.com/la/T= 01800-9-156588
F= [email protected]
Latin America (Mexico)www.viewsonic.com/la/T= 001-866-823-2004
F= [email protected]
Renta y Datos, 29 SUR 721, COL. LA PAZ, 72160 PUEBLA, PUE. Tel: 01.222.891.55.77 CON 10 LINEAS
Electroser, Av Reforma No. 403Gx39 y 41, 97000 Merida, Yucatan. Tel: 01.999.925.19.16
Other places please refer to http://www.viewsonic.com/la/soporte/index.htm#Mexico
Latin America (Peru)www.viewsonic.com/la/T= 0800-53311
F= [email protected]
Macauwww.hk.viewsonic.comT= 853 700 [email protected]
Puerto Rico & Virgin Islandswww.viewsonic.com
T= 1-800-688-6688 (English)
T= 1-866-379-1304 (Spanish)
F= 1-909-468-1202
[email protected]
[email protected]
Singapore/Malaysia/Thailandwww.ap.viewsonic.comT= 65 6461 [email protected]
South Africawww.viewsoniceurope.comwww.viewsoniceurope.com/uk/Support/Calldesk.htm
United Kingdomwww.viewsoniceurope.com/uk/www.viewsoniceurope.com/uk/Support/Calldesk.htm
United Stateswww.viewsonic.comT= 1-800-688-6688
F= [email protected] 
						

							
ViewSonic63PJ359W

Limited Warranty
VIEWSONIC® PROJECTOR
What the warranty covers: 
ViewSonic warrants its products to be free from defects in material and w\
orkmanship, under 
normal use, during the warranty period. If a product proves to be defect\
ive in material or 
workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace 
the product with a like product. Replacement product or parts may includ\
e remanufactured or 
refurbished parts or components. 
How long the warranty is effective: 
North and South America: 3 years for all parts excluding the lamp, 3 years for labor, 1 year for 
the original lamp from the date of the first consumer purchase. 
Europe: 3 years for all parts excluding the lamp, 3 years for labor, 1 year for the original lamp 
from the date of the first consumer purchase.
Other regions or countries: Please check with your local dealer or local ViewSonic office for the 
warranty information.
Lamp warranty subject to terms and conditions, verification and approval. Applies to 
manufacturer’s installed lamp only.
All accessory lamps purchased separately are warranted for 90 days.
Who the warranty protects: 
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover: 
1.     Any product on which the serial number has been defaced, modified o r removed. 
2.      Damage, deterioration or malfunction resulting from:
	 a.    Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized 
product modification, or failure to follow instructions supplied with the product.
 b.   Repair or attempted repair by anyone not authorized by ViewSonic.
 c.	 Any damage of the product due to shipment.
 d.    Removal or installation of the product.
 e.     Causes external to the product, such as electric power fluctuations or  failure.
 f.   Use of supplies or parts not meeting ViewSonic’s specifications.
 g. Normal wear and tear. 
 h.   Any other cause which does not relate to a product defect.
3.     Any product exhibiting a condition commonly known as “image burn-in” which results when 
a static image is displayed on the product for an extended period of tim\
e.
4.   Removal, installation, and set-up service charges.
How to get service: 
1.     For information about receiving service under warranty, contact ViewSonic Customer 
Support (please refer to “Customer Support” page). You will need to provide your product’s 
serial number.
2.    
To obtain warranted service, you will be required to provide (a) the or\
iginal dated sales slip, (b) your 
name, (c) your address, (d) a description of the problem, and (e) \
the serial number of the product.
3.     Take or ship the product freight prepaid in the original container to an authorized ViewSonic 
service center or ViewSonic. 
4.     For additional information or the name of the nearest ViewSonic service center, contact 
ViewSonic.  
						

							
PJ359WViewSonic64

Limitation of implied warranties: 
There are no warranties, express or implied, which extend beyond the des\
cription contained 
herein including the implied warranty of merchantability and fitness for a particular purpose. 
Exclusion of damages: 
ViewSonic’s liability is limited to the cost of repair or replacement of the produ\
ct. ViewSonic 
shall not be liable for: 
1.     Damage to other property caused by any defects in the product, damages based upon 
inconvenience, loss of use of the product, loss of time, loss of profits, loss of business 
opportunity, loss of goodwill, interference with business relationships, or other c\
ommercial 
loss, even if advised of the possibility of such damages. 
2.   Any other damages, whether incidental, consequential or otherwise. 
3.   Any claim against the customer by any other party. 
Effect of state law: 
This warranty gives you specific legal rights, and you may also have other rights which vary from 
state to state. Some states do not allow limitations on implied warranti\
es and/or do not allow the 
exclusion of incidental or consequential damages, so the above limitatio\
ns and exclusions may 
not apply to you. 
Sales outside the U.S.A. and Canada: 
For warranty information and service on ViewSonic products sold outside of the U.S.A. and 
Canada, contact ViewSonic or your local ViewSonic dealer. 
The warranty period for this product in mainland China (Hong Kong, Maca\
o and Taiwan 
Excluded) is subject to the terms and conditions of the Maintenance Gua\
rantee Card.
For users in Europe and Russia, full details of warranty provided can be\
 found in www.
viewsoniceurope.com under Support/Warranty Information.
4.3: Projector Warranty                                                                        PRJ_LW01 Rev. 1h 06-25-07 
						

							
ViewSonic65PJ359W

Mexico Limited Warranty
VIEWSONIC® PROJECTOR
What the warranty covers:ViewSonic warrants its products to be free from defects in material and w\
orkmanship, under normal use, during the warranty period. If a product proves to be defective in \
material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a \
like product. Replacement product or parts may include remanufactured or refurbished p\
arts or components & accessories.
How long the warranty is effective:3 years for all parts excluding the lamp, 3 years for labor, 1 year for the original lamp from the date of the first consumer purchase.Lamp warranty subject to terms and conditions, verification and approval. Applies to manufacturer’s installed lamp only.All accessory lamps purchased separately are warranted for 90 days.
Who the warranty protects:This warranty is valid only for the first consumer purchaser.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or remo ved.
2.  Damage, deterioration or malfunction resulting from:
  a.   Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product 
modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
  b.   Any damage of the product due to shipment.
  c.   Causes external to the product, such as electrical power fluctuations or fa ilure.
  d. Use of supplies or parts not meeting ViewSonic’s specifications.
  e. Normal wear and tear.
  f. Any other cause which does not relate to a product defect.
3.    Any product exhibiting a condition commonly known as “image burn-in”\
 which results when a static 
image is displayed on the product for an extended period of time.
4.    Removal, installation, insurance, and set-up service charges.
How to get service:For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the attached Customer Support page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for\
 your future use.  Please retain your receipt of proof of purchase to support your warranty claim.For Your Records
Product Name: ________________________  Model Number: __________________________
Document Number: ____________________  Serial Number: ___________________________
Purchase Date: ________________________  Extended Warranty Purchase? _______________(Y/N)
            If so, what date does warranty expire? _________
1.    To obtain warranty service, you will be required to provide (a) the ori\
ginal dated sales slip, (b) your 
name, (c) your address, (d) a description of the problem, and (e) \
the serial number of the product.
2.    Take or ship the product in the original container packaging to an author\
ized ViewSonic service center.
3.  Round trip transportation costs for in-warranty products will be paid by\
 ViewSonic.
Limitation of implied warranties:There are no warranties, express or implied, which extend beyond the des\
cription contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:ViewSonic’s liability is limited to the cost of repair or replacement of the produ\
ct. ViewSonic shall not be liable for:1.   Damage to other property caused by any defects in the product, damages b\
ased upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity , loss of goodwill, interference with business relationships, or other commercial loss, even\
 if advised of the possibility of such damages.
2.    Any other damages, whether incidental, consequential or otherwise.
3.  Any claim against the customer by any other party.
4.  Repair or attempted repair by anyone not authorized by ViewSonic.