Toshiba Strata Dk14, Dk40i, Dk424i General Description Manual
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Introduction
Conventions
xStrata DK General Description 6/00
Conventions
ConventionsDescription
Note
Elaborates specific items or references other information. Within some
tables, general notes apply to the entire table and numbered notes apply to
specific items.
Important!Calls attention to important instructions or information.
[DN]Represents any Directory Number button, also known as an extension or
intercom number.
[PDN]Represents any Primary Directory Number button (the extension number for...](http://img.usermanuals.tech/thumb/76/86590/w64_toshiba-dk-14-40i-424i-general-desc_d-13.png "Page 14
Introduction
Conventions
xStrata DK General Description 6/00
Conventions
ConventionsDescription
Note
Elaborates specific items or references other information. Within some
tables, general notes apply to the entire table and numbered notes apply to
specific items.
Important!Calls attention to important instructions or information.
[DN]Represents any Directory Number button, also known as an extension or
intercom number.
[PDN]Represents any Primary Directory Number button (the extension number for...")
Contents Chapter 8–PC Attendant Console Features Strata DK General Description 6/00vii Conferencing ....................................................................................................................................... 102 Continuous Dual-tone Multi-frequency (DTMF) Tone ...................................................................... 102 Data Call Button.................................................................................................................................. 102 Direct Station Selection (DSS) Buttons .............................................................................................. 102 Direct Station Selection (DSS) Console Features ............................................................................... 102 Directory Number [DN] Buttons ........................................................................................................ 103 DISA Security Code Revision ............................................................................................................ 103 Distinctive LED Color and Flash Indications .....................................................................................103 Distinctive Station Ringing ................................................................................................................. 103 Do Not Disturb (DND)........................................................................................................................ 103 Do Not Disturb (DND) Override ........................................................................................................ 103 DP/DTMF Mode Change .................................................................................................................... 103 Exclusive Hold .................................................................................................................................... 103 Executive Override.............................................................................................................................. 104 Feature Prompting with Soft Keys ...................................................................................................... 104 Flash Button ........................................................................................................................................ 104 Handsfree Answerback ....................................................................................................................... 104 Hearing Aid Compatible ..................................................................................................................... 104 Liquid Crystal Display (LCD) Features .............................................................................................. 104 Microphone Cut-off Button................................................................................................................. 104 Microphone (External Unit) ................................................................................................................ 105 Modem Button .................................................................................................................................... 105 Modular Handset and Line Cords ....................................................................................................... 105 Modular Headset ................................................................................................................................. 105 Off-hook Call Announce (OCA)......................................................................................................... 105 Handset Mode ............................................................................................................................... 105 Speaker Mode ............................................................................................................................... 106 On-hook Dialing.................................................................................................................................. 106 Personal Computer Interface (RPCI-DI)............................................................................................. 106 Pooled Line Buttons ............................................................................................................................ 106 Private CO Lines ................................................................................................................................. 106 Push-button Dialing ............................................................................................................................ 106 Release Button .................................................................................................................................... 106 Release/Answer Button ....................................................................................................................... 107 Remote Retrieval of Held/Parked Calls .............................................................................................. 107 Repeat Last Number Dialed ................................................................................................................ 107 Ringing Line Preference ..................................................................................................................... 107 Saved Number Redial ......................................................................................................................... 107 Speed Dial Buttons.............................................................................................................................. 107 Telephone Application Programming Interface (TAPI) Compatibility .............................................. 108 Timed Reminders ................................................................................................................................ 108 Toll Restriction Override Code Revision............................................................................................ 108 User Programmable Feature Buttons .................................................................................................. 108 Chapter 8–PC Attendant Console Features Answer Button .................................................................................................................................... 113 Answer Priority ................................................................................................................................... 113 Answer Prompting .............................................................................................................................. 113 Attendant Conference Setup ............................................................................................................... 114 Auto Day/Night Mode Switching ....................................................................................................... 114
Contents Chapter 8–PC Attendant Console Features viiiStrata DK General Description 6/00 Auto Dialing ........................................................................................................................................ 114 Busy Lamp Field (BLF) Display......................................................................................................... 114 Call Waiting Count ............................................................................................................................. 114 Color CRT Display ............................................................................................................................. 114 Dial “O” For Attendant ....................................................................................................................... 114 Dial Outside Number For Station User ............................................................................................... 114 Direct Station Selection (DSS)............................................................................................................ 115 Directory Display and Dialing ............................................................................................................ 115 DTMF Signaling from Dial Pad.......................................................................................................... 115 Emergency Calls ................................................................................................................................. 115 Emergency Page .................................................................................................................................. 115 Feature On-Line Help ......................................................................................................................... 115 Feature Prompting with Soft Keys ...................................................................................................... 115 Flexible Programmable Buttons.......................................................................................................... 116 Headset Operation ............................................................................................................................... 116 Hold Button ......................................................................................................................................... 116 Hold Timer Display............................................................................................................................. 116 Incoming Call Identification ............................................................................................................... 116 Incoming Call Statistics ...................................................................................................................... 116 Interposition Call Transfer .................................................................................................................. 116 Join Button .......................................................................................................................................... 116 Keyboard or Mouse Operation ............................................................................................................ 117 Load Sharing ....................................................................................................................................... 117 Loop Hold Display .............................................................................................................................. 117 Message Center ................................................................................................................................... 117 Multi-tasking ....................................................................................................................................... 117 Name or Number Dialing .................................................................................................................... 118 Overflow ............................................................................................................................................. 118 Override............................................................................................................................................... 118 Position Busy Mode ............................................................................................................................ 118 Release Button .................................................................................................................................... 118 Speed Dial Calling .............................................................................................................................. 118 Split/Switch Button ............................................................................................................................. 119 Three-way Calling............................................................................................................................... 119 Through Dialing .................................................................................................................................. 119 Transfer Direct to Voice Mail ............................................................................................................. 119 Trunk Group Busy Indication ............................................................................................................. 119 Trunk Group Control........................................................................................................................... 119 Volume Control................................................................................................................................... 119 Appendix – General Specifications ......................................................................................... 121 Network Requirements........................................................................................................................ 122 Customer-supplied Peripherals and Interfaces ....................................................................................124 Station Specifications .......................................................................................................................... 125 Glossary ............................................................................................................................................... 131 Index........................................................................................................................................................ 135
Strata DK General Description 6/00ix Introduction This General Description provides an overview of the Strata DK telephone systems, associated hardware, system and station features. These systems include: Strata DK14 Strata DK40i Strata DK424i Organization This document is divided into the following major topics: Chapter 1 – Strata DK14 describes the Strata DK14 overall system and covers the basics of: capacities, system expansion and configuration, power requirements, technology, and maintenance. Chapter 2 – Strata DK40i describes the overall system and the basic capacities, system expansion and configuration, power requirements, technology, and maintenance. Chapter 3 – Strata DK424i describes this new system and covers basic capacities, system expansion and configuration, technology, power requirements, maintenance, and programming. Chapter 4 – Universal Slot PCBs provides information about Printed Circuit Boards (PCBs) that can be installed in the universal slots of the Strata DK systems. Chapter 5 – Stations and Peripherals describes the most recent Toshiba-proprietary stations and peripherals, customer-supplied peripherals, as well as cabling and connectors. Includes information on system tones and data interface specifications. Chapter 6 – System Features describes the features which are available system-wide. Chapter 7 – Station Features describes the features which are available as stations features and shows the types of stations on which they are available. Chapter 8 – PC Attendant Console Features describes the features available from a PC Attendant Console, digital telephones, and the older DK Attendant Console. Appendix – Specifications contains reference information for the DK14, DK40i, and DK424i systems and compatible stations.
Introduction Conventions xStrata DK General Description 6/00 Conventions ConventionsDescription Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Important!Calls attention to important instructions or information. [DN]Represents any Directory Number button, also known as an extension or intercom number. [PDN]Represents any Primary Directory Number button (the extension number for the telephone). [SDN]Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN. [PhDN] Represents any Phantom Directory Number button (an additional DN). [ ]Brackets indicate a variable button. Example: [DN] represents the actual Directory Number, such as [301]. Represents telephone buttons. CourierShows a computer keyboard entry or screen display. +shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Delete+Enter. Entries with spaces between them show a sequential entry. Example: + . Tilde (~) Means “through.” Example: 350~640 Hz frequency range. See Figure 10Grey words within the printed text denote cross-references. In the electronic version of this document (Strata DK Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext.
Introduction Related Documents/Media Strata DK General Description 6/00xi Related Documents/Media NoteSome documents listed here may appear in different versions on the CD-ROM, FYI, or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. General Descriptions Strata DK Call Center Solutions General Description Hospitality Management Information System (HMIS) General Description Installation and Programming Strata DK Installation & Maintenance Manual Strata DK Programming Manual Strata AirLink Wireless Systems Installation Guide Hospitality Management Information System (HMIS) Installation Guide Insight DK Installation Guide Voice Over Internet Protocol Installation & Maintenance Manual Feature Description Strata DK Feature Description Manual User Guides for: Digital Telephone Digital Single Line Telephone Electronic Telephone Standard Telephone DKT2004-CT Cordless Telephone DKT2104-CT Cordless Telephone Strata AirLink External Wireless Handset Strata AirLink Integrated Wireless Handset PC/Data Interface System Administrator Guide PC Attendant Console Hospitality Management Information System (HMIS) Call Center Viewer Insight DK Supervisor Guide ACD Agent Guide ACD Supervisor Guide
Introduction Related Documents/Media xiiStrata DK General Description 6/00 Software MIS (SMIS) Supervisor Manual Keyprint 2000 Quick Reference Guides for: Digital Telephone Electronic Telephone Strata AirLink External Wireless Strata AirLink Integrated Wireless PC Attendant Console Insight DK inView CD-ROMs Strata DK Library Strata DK HMIS StrataControl DKi Quote DKi Admin/DKi Backup Strata DK424 Insight DK (Insight works with the DK424i also) NoteFor authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all Strata DK documentation and enables you to view, print, and download current publications.
Strata DK General Description 6/001 Strata DK141 This chapter provides an overview of the Strata DK14 System and its capacities. The Strata DK14 Base Key Service Unit (KSU) is a compact system that provides many of the features offered by much larger systems. The Strata DK14 KSU is designed for convenient wall-mounting and occupies very little space (see Figure 1 and Ta b l e 1). At maximum configuration, the Strata DK14 provides up to 10 station ports, that can be used for up to eight digital telephones (including the cordless telephone), up to four Central Office (CO) lines can be accommodated, and two standard telephone devices. The Strata DK14 can be upgraded with these optional peripherals: Music-on-hold (MOH) source Background Music (BGM) source Night bell Amplifier/speaker for external page Also, any two of the following optional RS-232 interfaces can be added as needed: Caller ID (CLID) Station Message Detail Reporting (SMDR) Simplified Message Desk Interface (SMDI) for Voice Mail DKi Admin (TTY) Interface Table 1 KSU Specifications UnitWeightHeightWidthDepth Key Service Base Unit5.7 lbs. (2.59 kg)16.4 inches (416 mm)10.0 inches (254 mm)3.0 inches (76 mm) AC DC 2186 Figure 1 Base Key Service Unit (KSU)
Strata DK14 KSU Architecture 2Strata DK General Description 6/00 KSU Architecture The Strata DK14 KSU contains the main processor, operating software, circuitry and the following components (see Figure 2). Figure 2 KSU Interior Digital Telephone/Central Office (CO) Line Circuits The main PCB (WMAU) has four integrated circuits that can connect to digital corded and/or cordless telephones, stand-alone data interface units (PDIU-DSs), and digital door phone/lock control units (DDCB). Each of the digital telephones can support a PC Data Interface Unit (RPCI- DI) or up to two Add-on Modules (DADMs). It does not support a DDSS console. Two circuits for loop start CO lines are built into the main PCB. Each line can be programmed for Dual-tone Multi-frequency (DTMF) or dial pulse signaling. It includes a switch to control potential excess volume from a nearby private branch exchange (PBX) or CO. Built-in gas tubes help protect each circuit from lightning. Each line supports Caller ID when optional equipment is added. J15QSTS1A J1 J11J4 J14 J6 J8 J1 F.G. STU STU J7 J5 WARNINGHazardous voltage inside ! If servicing required, remove A.C. cord. HPFB6 QCDU2A QKYS J2 J10J20J3 J21J4 J1 SW101 CO4 SIO 1 SIO 2 DC BATT QRCU3A Component Side CO2 J6-25 Pair Amphenol Jack (female) for Telephone Tip/Ring and Relay Contact CO3 CO1 PFT, RJ11 Modular Jack6-wire RJ11 Modular Jacks6-wire RJ11 Modular Jack 1 or 2 HPFB reserve power units System Frame Ground Bar AC DC QCDU2A MOH JackMOH Volume Control 600 ohm PageNot Used F.G. J9 J1 0 PAD 3 SW101 SW1 190 130 J2 STUJ12 J3 STUJ13QSTU2A QSTS2A VR701 J22 2364 WSIU1A 0 PAD 3
Strata DK14 Optional Printed Circuit Boards Strata DK General Description 6/003 Optional Printed Circuit Boards Central Office Line/Digital Telephone Interface Unit (QCDU2) The QCDU2 provides one loop start CO line circuit and two digital telephone circuits. It interfaces with digital corded and/or cordless telephones, RPCI-DIs, ADMs connected to the corded telephones and PDIU-DSs, and door phones. The DK14 supports up to six door phones. It does not support a DDSS console. Up to two QCDU2 PCBs can be added to the DK14. Each line supports Caller ID when optional equipment is added. Standard Telephone Interface Unit (QSTU2) The QSTU2 provides two standard telephone circuits for two-wire devices such as standard telephones, Auto Attendant devices, alternate BGM source connection, voice mail machines, and facsimile machines. DTMF Receiver/ABR Tone Detector Unit (QRCU3) The QRCU3 enables the Strata DK14 to recognize Dual-Tone Multi-Frequency (DTMF) tones generated by a standard telephone or any other device connected to a QSTU3 standard telephone circuit. It is also required for Direct Inward System Access (DISA) calls and built-in Auto Attendant. The QRCU3 enables busy tone detection for Automatic Busy Redial. Auto Attendant Feature Key (QKYS1) The QKYS1 plugs into the QRCU3 option PCB to support built-in Auto Attendant. Serial Interface Board (WSIU1) The WSIU1 provides two serial interface ports for up to two of the following devices: Caller ID interface box SMDR Call Accounting device SMDI Voice Mail Interface PC with DKi Admin or external modem
Strata DK14 Power Considerations 4Strata DK General Description 6/00 Power Considerations The power supply generates +5VDC and +24VDC for the entire system (see Ta b l e 2). Table 2 DK14 Electrical Characteristics Reserve Power One or two optional Reserve Power Battery and Chargers (HPFBs) can be connected to the Strata DK14 power supply to maintain normal operation during a power failure. The estimated battery time for one or two HPFBs is shown below. Notes Reserve power time varies with system call traffic. AC power must be available when HPFB is first installed. HPFB recharge time is 48 hours per HPFB. Power Failure Interface The Strata DK14 KSU provides an interface for a dedicated backup standard telephone during an AC input power failure. If the system AC input power fails, the backup telephone will automatically connect to the CO1 line. This feature is independent of the HPFB. Music-on-Hold (MOH) Interface Customers can connect their own MOH source to this interface. The source can also feed external page speakers and telephone speakers with Background Music (BGM). Paging Interface This 600-ohm interface can support a Toshiba External Speaker (HESB) or a customer-supplied amplifier and speaker for Paging, Night Ringing over Page, and BGM applications. Flexible Relay Contacts A relay contact can be programmed to either mute BGM during a page announcement over external speakers, to operate a device—such as an answering machine or ringing bell—during the Night Mode, or to provide on-off control for a MOH source. DK14 Primary Power Input AC AC frequency Power AC input current11 5 VA C ±10V 50/60 Hz 46 watts maximum