Toshiba Strata Dk14, Dk40i, Dk424i General Description Manual

							PC Attendant Console Features
Direct Station Selection (DSS)
Strata DK General Description    6/00115
Direct Station Selection (DSS)
The Attendant can make direct station calls or transfers by pressing a button, or pointing and 
clicking the mouse button on the station name or number on the internal directory screen.
Directory Display and Dialing
The directory listing area of the screen can display both names and numbers of internal station 
users. The Attendant can point and click on a name to automatically dial the number. 

The Internal Directory displays the names, directory numbers, and station status (busy/idle) of 
station users and ACD groups. This facilitates quick and easy call processing, primarily 
transfer of incoming calls. 

A scroll bar enables the Attendant to quickly scan all of the names in the directory listing.
DTMF Signaling from Dial Pad
The Attendant can press a button to send DTMF tones from the dial pad. DTMF tones are used to 
signal external devices such as voice mail, auto attendants, answering machines, etc.
Emergency Calls
Emergency calls from internal stations that arrive at an attendant console receive higher priority 
call treatment than other calls. Emergency calls display in the incoming call area of the screen. If 
the call is placed on hold, hold time appears in red to highlight this call for quick retrieval.
Emergency Page
An attendant console equipped with an assigned %* button can Page the All Call 
Page group. The Page sounds over the speakers of all idle telephones in the All Call Page group, 
but does not sound over the external paging speakers.
Feature On-Line Help
On-line Help provides feature instructions at the touch of a button or a click of the mouse. It 
functions the same as other Windows PC applications. On-line Help provides more details than the 
Soft Key feature prompts. For even more detailed explanations and instructions, refer to the Strata 
DK PC Attendant Console User Guide.
Feature Prompting with Soft Keys
Feature Prompting with Soft Keys provides access to various console features. On-screen 
instructions and Soft Key functions change according to the state of the Attendant Console.
Examples are:

Sending a message waiting indication to a station

Breaking into an ongoing conversation

Performing a transfer, conference, or voice page 
						

							PC Attendant Console Features
Flexible Programmable Buttons
116Strata DK General Description    6/00
Flexible Programmable Buttons
There are 16 flexible buttons on the display screen which can be programmed with a variety of 
feature assignments, trunk access, or as Incoming Call (In) buttons.
Headset Operation
In addition to the handset, the console can be used with a headset. The headset can be plugged into 
the RATI attendant console interface unit.
Hold Button
When the Hold button is selected, the current call is placed on hold. If the call is not answered 
within a preprogrammed time period, the Attendant is reminded by an on-screen ring indicator.
Hold Timer Display
The timer information screen shows the amount of time each call has been on hold. This serves as 
a reminder for the Attendant, ensuring that the held calls will not be ignored or forgotten. Also, the 
color indicates whether the call is on Hard Hold, Consultation Hold, Supervised Hold, or 
Emergency Call Hold.
Incoming Call Identification
This feature enables selective answering of all categories of calls to the Attendant (internal [DN], 
transferred, park recall, hold recall, transfer recall, emergency, operator, and incoming CO for all 
16 CO line groups). The Attendant can select and answer calls in the incoming call display area, 
instead of using the 
Answer button. Thus, the Attendant can override the FIFO or priority order 
established by the 
Answer button and the Answer Priority feature.
Incoming Call Statistics
The DK-PCATT collects incoming call statistics, such as the number of calls received per hour, 
total talk time (in seconds) per hour, total incoming talk time per hour, total waiting time (in 
seconds) in queue per hour, and the maximum number of calls in queue each 15-minute interval. 
The data is stored on disk for display or printing. Today’s data can be displayed on screen and the 
previous day’s data can be printed.
Interposition Call Transfer
This feature allows calls to be transferred from one attendant console to another.
Join Button
Allows the Attendant to connect an incoming call with an outside party on hold or an internal 
station. Rather than transferring the call, the Attendant presses the 
Join button to create a 
temporary conference from which the Attendant can drop out. 
						

							PC Attendant Console Features
Keyboard or Mouse Operation
Strata DK General Description    6/00117
Keyboard or Mouse Operation
Most of DK-PCATT functions can be operated by clicking a mouse on screen buttons or by 
pressing the equivalent keyboard buttons. Attendants can choose the easiest method for them.
Load Sharing
In a multiple-console environment, incoming calls are distributed among the available consoles 
(up to four) on a call-by-call rotation basis, which increases efficiency and call coverage 
flexibility.
Loop Hold Display
This display lists the calls on hold and the hold time. If a call is not answered within a 
preprogrammed time, it recalls with a ring indicator and appears on the Incoming Call display.
The console can be set for Supervised loop operation, which keeps the call in the Loop display 
even after it’s transferred, enabling the Attendant to monitor it or re-enter the conversation. With 
release loop operation, the held call appears briefly in the Loop display area until it is answered by 
the station receiving the transferred call. Then it disappears from display.
The Attendant can type a note, such as who the call is for, the caller’s name, etc., while still 
connected to the call. This note is associated with the call so that Attendant can provide personal 
attention to each caller.
Message Center
The Attendant can use the DK-PCATT keyboard to enter a message into the message database. 
When a message is entered, the station’s message light is automatically lit. At a later point, the 
station user can press 

 and call the Attendant. If the station is an LCD phone, the display will 
show that the Attendant called. Once the station user is connected with the Attendant, the 
Attendant can display a list of messages for that caller and read them back.
Multi-tasking
The Strata DK-PCATT software runs as a standard Windows application. Toshiba recommends 
using a dedicated PC for the console to maximize response time and efficiency. However, other 
applications can be run simultaneously on the same PC, enabling the Attendant to use the PC for 
multi-tasking purposes.
When call traffic is light, the PC can toggle from the Attendant Console mode to another 
application. If a call is received while in another application, the PC can immediately switch back 
to Attendant Console mode to handle the ringing call. The DK-PCATT can be set to toggle 
automatically (Auto Activate on) or manually. 
						

							PC Attendant Console Features
Name or Number Dialing
118Strata DK General Description    6/00
Name or Number Dialing
The DK-PCATT directory can include individuals who do not have stations within the system. 
This accommodates personnel located off-site (in other facilities, working at home, etc.). The 
directory can include information on reaching these people. It also provides an area for entering 
messages for them. 
The Attendant can use the directory to select parties by name, number, or department. If Auto Dial 
is on, a matching name or number invokes automatic calling or transferring. A department list 
shows the names and/or numbers of people within a department.
Overflow
Calls that have been waiting in the ringing queue too long will be re-routed to another console, 
station, or answering device. This feature is controlled by the overflow timer, and can be manually 
activated by the Attendant during high-traffic conditions via the 
$)/ button.
Override
There are three different ways to override calls:

Busy Override lets the Attendant send a tone to a busy station to signal a call is waiting.

DND Override lets the Attendant send a tone to an idle station in the DND mode to indicate 
that an important call is coming in.

Executive Override lets the Attendant enter an established conversation.
Position Busy Mode
This feature places the console in Unattended mode. It should only be used when multiple 
attendant consoles are sharing the load of incoming calls.
When one console is in Position Busy Mode, new calls are sent to other console(s). Held and 
unanswered transferred calls will continue to recall to the console that processed them. When the 
last console in the Attendant group is placed in Position Busy mode, the entire group is considered 
Unattended. Consoles must set Call Forward and/or Night Transfer in order for calls to be rerouted 
to another destination, such as Night Bell, alternate answer position, etc.
Release Button
This button releases the console from any connection by transferring (or extending) the call and 
placing the console in the idle state.
Speed Dial Calling
Speed dial numbers and names can be used for calling or transferring. When a speed dial name or 
location number is entered on the “active keyboard,” speed dial information displays. Up to 40 
station speed dial numbers and 100 system speed dial numbers (for RCTUB, RCTUC/D, B1CU, 
B2CAU/B2CBU, B3CAU/B3CBU), or 800 system speed dial numbers for RCTUE/F and 
B5CAU/B5CBU can be stored in the speed dial list.
From the console, the Attendant enters the names for the speed dial numbers; these names can be 
different from those entered in the system records, so the Attendant can customize them. 
						

							PC Attendant Console Features
Split/Switch Button
Strata DK General Description    6/00119
Split/Switch Button
The Split/Switch button is used to alternate between source and destination parties; the two 
parties are kept separate. This feature can only be used during a three-way conference (console, 
source and destination party). The parties can be connected on outside lines only, either on [DN] 
lines only, or on a combination of outside and [DN] lines. The Split feature does not work on four-
party conference calls.
Three-way Calling
Three-way Calling enables an Attendant to talk simultaneously with the source and destination 
parties. This feature requires a connection with a station user or outside caller, including a party on 
Consultation Hold.
Through Dialing
This feature lets an Attendant provide outgoing call privileges to a restricted station user. On a 
call-by-call basis, the Attendant can access otherwise denied trunks and then pass the dial tone to 
the station user. The station user can then complete the call dialing procedure. Through Dialing can 
also be applied to callers using DISA and incoming Tie trunks.
Transfer Direct to Voice Mail
A button on the DK PC-ATT enables direct transfer of outside callers to a station user’s voice 
mailbox. This is more efficient than directing a call to a busy station which, if call forward was set 
to voice mail, would then forward. This is also helpful when the Attendant knows a station user is 
unavailable. This feature is also useful the called party does not own a station set, but they do have 
a voice mailbox. The Attendant can release the call when voice mail answers.
Trunk Group Busy Indication
This feature shows the trunk groups and whether all members of the group are busy. Trunk groups 
with no members are always shown busy.
Trunk Group Control
Outgoing CO line groups can be restricted on an as-needed basis. This feature also restricts 
outgoing calls on two-way CO line groups. This enables the Attendant to control outgoing traffic 
on heavily-used line groups during busy hours.
Volume Control
The Vol Up and Vol Dn buttons adjust the console’s ringing and handset/headset volumes. 
						

							PC Attendant Console Features
Volume Control
120Strata DK General Description    6/00
Table 42 PC Attendant Console Feature List
Attendant Console Features
Answer Button
Answer Priority
Answer Prompting by CO Line or DNIS
Attendant Conference Setup
Auto Day/Night Mode Switching
Auto Dialing
Busy Lamp Field (BLF) Display
Call Waiting Count
Color CRT Display
Dial “0” For Attendant
Dial Outside Number for Station User
Direct Station Selection (DSS)
Directory Display and Dialing Internal [DN]
DTMF Signaling from Dial Pad (Tone Button)
Emergency Calls
Emergency Page
Feature On-Line Help
Feature Prompting with Soft Keys
Flexible Programmable Buttons
Headset Operation
1
Hold Button
Hold Timer DisplayIncoming Call Identification
Incoming Call Statistics
Interposition Call Transfer
Join Button
Keyboard or Mouse Operation
Load Sharing
Loop Hold Display
Message Center
Multi-tasking
Name/Number Dialing
Overflow
Override
Position Busy Mode
Release Button
Speed Dial Calling - Outgoing Speed Dialing
Split/Switch Button
Three-way Calling
Through Dialing
Transfer Direct to Voice Mailbox
Trunk Group Busy Indication
Trunk Group Control
Volume Control 
Windows PC Operation
Station Features Performed by the Attendant Console
Account Code Calls
Alarm Set
ANI/Caller ID Display
1
Automatic Callback
Automatic Hold
Automatic Recall
Parked Calls
Held Calls
Transferred Calls
Background Music Control
Call Forward
Call Park

Call Park Orbits

Auto Park/Page

Call Pickup
Call Transfer with Camp-OnConferencing
Dialed Number Identification Service (DNIS) Display
Directory Number User Name/Number Display
DISA Security Code Revision
Door Lock Control
Door Phone Operation
DTMF Tone Signaling from Dial pad
Last Number Redial
Message Waiting
Night Transfer
Paging

External Speakers1

Telephone Speakers
Privacy Release
Saved Number Redial
User Programmable Feature Buttons
1. Some feature implementation may require additional auxiliary equipment. 
						

							Strata DK General Description    6/00121
Appendix – General Specifications
This appendix contains reference information for the DK14, DK40i, and DK424i systems and 
compatible stations. The information here applies to all systems unless noted otherwise.
The tables in this appendix include:

Network Requirements on Page 122

Environmental Characteristics on Page 123

Customer-supplied Peripherals and Interfaces on Page 124

Station Specifications on Page 125, which includes these tables:

Station Loop Requirements on Page 125

Station Dimensions on Page 126

System Tones on Page 127

Subassemblies for Toshiba Telephones on Page 128

Standard Telephone Ringer Specifications on Page 128

Data Interface Specifications on Page 129 
						

							Appendix – General Specifications
Network Requirements
122Strata DK General Description    6/00
Network Requirements
Table 43 PCB Network Requirements
PCB/InterfaceFacility Interface CodeNetwork JackRinger 
EquivalenceUniversal Service 
Order Code
QSTU2/PESU/RSTU2/
KSTU2/RDSU
1
(Off-premises Station)
1. Only PESU circuits 1 and 2, and RDSU circuits 1~4 provide Off-premises Station (OPS) capability. PESU must use OL13A or 
equivalent line conditioning for OPS connection. RDSU must use OL13A or OL13B if providing –24 volt loop voltage. If 
equipped with the –48 volt loop option PCB (R48S), OL13A, OL13B, or OL13C may be used for OPS connection.
OL13A (PESU)
OL13B (QSTU2, RSTU2, –24V)
OL13C (RSTU2, RDSU with R48S-
48V)RJ21X N/A 9.0F
QCDU2/RCOU/RCOS, TCOU
(loop start line)02LS2RJ11C/RJ21X 
(QCDU2 only)
RJ14C/RJ21X 
(all others)0.3B N/A
RDDU, TDDU 02RV2-T (Dealer-supplied CSU) RJ14C/RJ21X 0.0B AS.2
REMU type 1 or type 2TL11M, 2-wire
TL31M, 4-wire
TL12M, type 2, 2-wire
TL32M, type 2, 4-wireRJ2EX
RJ2GX
RJ2FX
RJ2HXNot Available
 (N/A)9.0F
RGLU2 (ground or loop start 
line)02GS2 (ground)
02LS2 (loop)RJ14C/RJ11CX 0.3B N/A
RDTU (DS-1/T1)
2
2. When ordering DS-1/T1 circuits, six items must be specified:
The number of channels per T1 circuit, fractional increments are normally 8, 12, or 16 channels, full service is 24 channels. 
Unused channels must be bit-stuffed.
Type of CO line assigned to each channel: Loop Start, Ground Start, Tie (Wink or Immediate Start), DID (Wink or 
Immediate).
Frame Format Type: Super Frame (SF) or Extended Super Frame (ESF). The T1 provider normally specifies the Frame 
Format to be used, either is adequate for DK424 CO digital voice lines. ESF provides a higher level of performance 
monitoring, but requires trained personnel and the ESF CSU normally costs more than an SF only CSU.
Line Code Type: Alternate Mark Inversion (AMI) or Bipolar 8 Zero Substitution (B8ZS). The T1 provider normally 
specified the Line Code to be used, either is adequate for DK424 T1 CO digital voice lines.
The customer may have to provide the Channel Service Unit (CSU) to interface the DK424 T1 circuit to the Telco T1 circuit. 
(CSUs are a Telco requirement.)
RDTU Network Channel Interface Codes: 04DU9-BN, 04DU9-DNZZ, 04DU9-1SN, 04DU9-1KN, 04DU9-1ZN.
(See last bullet note on Note 2 below.)RJ48C/RJ48X/
RJ48MN/A 6.0P
RCIU2/RCIS (Caller ID) N/A RJ21X/RJ14C 0.3B N/A
RPTU (PRI)
3
3. For information on how to order ISDN PRI/BRI circuits, you should refer to the Toshiba ISDN Training CBT. ISDN circuits 
may require a customer-provided CSU for PRI and/or Terminal Adapter or Network Terminal units for BRI. In U.S. CSU/TAs 
must be UL-listed in the U.S. In Canada, they must be CSA certified.
04DU9-1SN (Dealer-supplied CSU) RJ48C/RJ48M
N/A 6.0P RBSU/RBSS (S/T, BRI)
302IS5 (Dealer-supplied NT-1) RJ48C/RJ48X
RBUU/RBUS (U, BRI)
302IS5 RJ48C/RJ48X
RMCU/RCMS (CAMA) 02RV2-O RJ11C/RJ21-X
TBSU (S/T, BRI) 021S5 (Dealer-supplied NT-1) RJ48C/RJ48X
TBUU (U, BRI) 021S5  RJ48C/RJ48X 
						

							Appendix – General Specifications
Network Requirements
Strata DK General Description    6/00123
Table 44 Environmental Characteristics 
Environmental Specifications
Operating temperature
Operating humidity
Storage temperature32~104° F (0~40° C)
20~80% relative humidity without condensation
-4~158° F (-20~70° C)
BTU Rating
PDKU (5)
RCOU/RCOS (1)
B1CU (1)
DKTs (40)190 BTUs (56 watt hours) per cabinet
Traffic Rating Characteristics
In hundred call seconds (CCS):
9 CCS per station system-wide
36 CCS per ACD/SMIS station
NoteThere are system limits for the number of simultaneous Agents depending on traffic. See the Strata DK Call Center 
Solutions General Description for details. 
						

							Appendix – General Specifications
Customer-supplied Peripherals and Interfaces
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Customer-supplied Peripherals and Interfaces
The Strata DK supports many customer-supplied peripheral devices, a number of which are listed 
in Table 45 (with the supporting PCB or data interface unit noted). For a depiction of these 
devices, see Figure 16 on Page 56.
Table 45 Customer-supplied Peripherals and Interfaces 
PeripheralInterface
Auto Attendant (built-in) digital 
announcement devices QSTU2, KSTU, RSTU2, RDSU, or PESU
Alternate BGM interface QRCU3, QSTU2, KSTU2, RSTU2, RDSU, PEKU, or PESU
Caller IDKSTU2, WSIU, TCIU2, TCOU, RSIU, RCIU/RCIS, RGLU, RCOU, RCOS, 
PIOU
Dictation equipment QSTU2, RSTU2, RDSU, or PESU 
DTMFAn optional QRCU3, K5RCU, K5RCU2 or RRCS tone receiver is required if 
a DTMF signalling peripheral is connected to QSTU2, KSTU2, RSTU2, 
RDSU, or PESU; or if Tie, DID or DISA lines are used.
External page equipment PIOU, PIOUS, PEPU, DK14 KSU or DK40i Base KSU
External remote maintenance modem WSIU, TSIU, PIOU, PIOUS, RSSU or RSIU
Fax machines QSTU2, RSTU2, RDSU, or PESU
Local maintenance terminal WSIU, TSIU, PIOU, PIOUS, RSSU, or RSIU
Mainframe computers PDIU-DS
Modems WSIU, TSIU, RSTU2, RDSU, KSTU2, QSTU2, PESU, or PDIU-DS
Personal computers RPCI or PDIU-DS
Radio paging equipment  QSTU, KSTU, RSTU2, RDSU, or PESU
Remote maintenance (built-in) RSIU with RMDS, PIOU or PIOUS with IMDU
Standard telephones QSTU2, KSTU2, RSTU2, RDSU, or PESU
Standard telephone with Message 
Waiting neon lampRSTU2
SMDR printer/call accounting device 
or SMDIWSIU, TSIU, PIOU, PIOUS, RSIU, RSIS
Voice mail device voice ports QSTU2, KSTU2, RSTU2, RDSU, PESU or Stratagy DK
ISDN Terminal Adaptors/
Terminal Equipment
1
1. ISDN Terminal Adaptors (TA) and Terminal Equipment (TE-1) are ISDN status devices, such as ISDN telephones, G-4 fax 
machines, modem and video conference interfaces, etc.RBSU/RBSS, RBUU/RBUS, TBUU, TBUS, RPTU
Local Area Network,
Wide Area NetworkBVPU, RBSU