Toshiba Perception 1 2 User Manual

Infercepf 
DESCRlPTl()N The Intercept feature provides three types of intercept which act to re- 
route calls that cannot be completed because of system restrictions or 
dialing errors. Calls are rerouted to either the attendant or the overflow 
tone, depending upon the registration of each intercept type’s routing 
destination. 
OPERATION Intercepted calls will automatically be routed to either an attendant or 
overflow tone under the following three conditions: 
Intercept #I: This type of intercept...

Least Cost Routing (LCR) 
DESCRIPTION Least Cost Routing provides automatic routing over the customer’s trunk 
facilities based on a dialed number and a customer-specified routing 
selection. Based on this information, PERCEPTION will automatically 
select the least-costly route (trunk) for each particular call. If the least- 
expensive route is busy, then (if permitted by a station’s Class of Service) 
the next route in the ranked routing listing will be accessed. If this route is 
also busy, then the...

least Cost Routing (LCR) 
RELATED FEATURES 
BENEFITS 1. Multiple Trunk Groups (System). 
2. Route Advance (System). 
3. Toll Restriction (System). 
4. Tone Dialing-to-Dial Pulse Conversion (System). 
5. Direct Outward Dialing (Station). 
6. Automatic Callback (Station). 
The use of Least Cost Routing can reduce the cost of long distance calls 
by routing them over the proper (lowest cost) trunks and long distance 
carriers available to the customer. The automatic nature of the feature also 
eliminates...

least Cost Routing Enhancement for “011” 
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.: 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS This feature enhancement allows the customer to now direct all 
international calls (011) to a preset route, chosen when the system’s Least 
Cost Routing (LCR) was configured. 
There are no special operating procedures. The customer has only to dial 
the 011 international number. However, the customer’s ability to make 
international calls is subject to his or her Class of Service and Toll...

Line Lockout 
DESCRIPTION Line Lockout releases station connections from the common system 
equipment in certain conditions, in order to keep lines and trunks free for 
access. Actual lockouts will occur after predetermined time periods, which 
have been registered in the system database, have elapsed. Specific 
conditions which bring about a Line Lockout include when a station 
terminal is not hung up at the end of a call (either after another party has 
hung up, or after busy tone has been accessed),...

Line Lockouf 
n Next resulting action: 
1. Overflow tone is removed. 
2. The dialing station is made busy by the system, and is unable to 
receive calls. 
3. The station user must place his telephone on-hook in order to 
regain standard station operation. 
Case 2-When dialing has been completed, and either busy tone or 
overflow tone has been reached. In this case, lockout action will occur 
after the predetermined Line Lockout Time-out period has elapsed. 
n Resulting action: 
1. Busy or overflow tone...

Line Lockout 
RELATED FEATURES 
BENEFITS 1. Tone Dialing-to-Dial Pulse Conversion (System). 
2. Variable Time-out (System). 
3. Call Forward-No Answer (Station). 
4. Call Waiting (Station). 
5. Hold All Calls (Station). 
6. Emergency Ringdown (System). 
By automatically dropping any call connection which is not being utilized, 
Line Lockout prevents valuable system facilities from being unnecessarily 
tied up, and opens lines and trunks for calls which need to be placed. 
l-39  

Message Center 
DESCRIPTION 
OPERATION 
PROGRAMMING 
RELATED FEATURES 
BENEFITS The Message Center feature provides customers with a means of storing 
messages when incoming calls cannot be personally answered. Two types 
of Message Center are available for PERCEPTION, they are a Message 
Center (MC) which can be the attendant, an attendant-position EKT/DKT, 
or EKT/DKT (both of which need an m button programmed), and Voice 
Mail (VM). 
The operation of a Message Center varies according to the Message...

Multiple Console Operation 
DESCRlPTlON Multiple Console Operation permits up to two attendant consoles to be 
used with PERCEPTION. Additionally, up to eight Attendant-Position 
Electronic/Digital Telephones and DSS/DDSS Consoles can be assigned, 
giving PERCEPTION a possible total of IO centralized answering 
positions. 
OPERATION Wh en a second console is equipped for operation, the following 
capabilities are provided: 
1. Incoming Call Treatment: 
If tenant service is not being utilized, and both...

Mu/tip/e Console Operation 
service. When Night Service is activated, the attendant consoles are 
made busy to incoming calls. Night Service can initially be activated 
only when both consoles are idle. 
7. Timed Reminders: 
A call which must be returned to an attendant due to a system time- 
out, will be returned to the console which originally handled the call. If 
a call has been completed and then transferred back to the attendant, 
it will be presented to the first idle console. 
8. Tenant Service:...