Toshiba P200 Manual

							Satellite P200/Satellite Pro P200 9-13Troubleshooting
Memory expansion
Refer also to Chapter 8, Optional Devices, for information on installing 
memory modules.
Modem
Problem Procedure
The computer hangs up 
and issues beep 
sounds. (A long beep, 
three short beeps, three 
short beeps, and then a 
long beep.)Make sure the memory module installed in the 
expansion slot is compatible with the computer.
If an incompatible module has been installed, 
follow the steps below.
1. Turn off the power.
2. Disconnect the AC adapter and all peripheral 
devices.
3. Remove the battery pack.
4. Remove the memory module.
5. Replace the battery pack and/or connect the 
AC adapter.
6. Turn on the power.
If problems persist, contact your dealer.
Problem Procedure
Communication 
software cant initialize 
the modemMake sure the computers internal modem 
settings are correct. Refer to Phone and Modem 
Options Properties in the Control Panel.
You can hear a dial tone 
but cant make a callIf the call is going through a PBX machine, make 
sure the communication applications tone dial 
detection feature is disabled.
You place a call, but a 
connection cant be 
madeMake sure the settings are correct in your 
communications application.
After making a call you 
cant hear a ringMake sure the tone or pulse selection in your 
communications application is set correctly.
Communication is cut 
off unexpectedlyThe computer will automatically cut off 
communication when connection with the carrier 
is not successful for a set time interval. Try 
lengthening this time interval.
A CONNECT display is 
quickly replaced by NO 
CARRIERCheck the error control setting in your 
communications application. 
						

							9-14               Satellite P200/Satellite Pro P200Troubleshooting
CD-RW/DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics. Character display 
becomes garbled 
during a communicationIn data transmission, make sure the parity bit and 
stop bit settings correspond with those of the 
remote computer.
Check the flow control and communication 
protocol.
You cannot receive an 
incoming callCheck the rings before auto answer setting in 
your communications application.
If problems persist, contact your dealer.
Problem Procedure
Problem Procedure
You cannot access a 
disc in the driveMake sure the drives drawer is securely closed. 
Press gently until it clicks into place.
Open the drawer and make sure the disc is 
properly seated. It should lie flat with the label 
facing up.
A foreign object in the drawer could block laser 
light from reading the disc. Make sure there is no 
obstruction. Remove any foreign object.
Check whether the disc is dirty. If it is, wipe it with 
a clean cloth dipped in water or a neutral cleaner. 
Refer to Media Care section in Chapter 4 for 
details on cleaning.
Some discs run 
correctly, but others do 
notThe software or hardware configuration may be 
causing a problem. Make sure the hardware 
configuration matches your softwares needs. 
Check the discs documentation.
Check the type of disc you are using. The drive 
supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM: CD-DA, CD-Text, Photo CD™ 
(single/multi-session), CD-ROM 
Mode 1, Mode 2, CD-ROM XA 
Mode 2 (Form1, Form2), Enhanced 
CD (CD-EXTRA), CD-G (Audio CD 
only)
Recordable: CD-R, CD-RW
Check the region code on the DVD. It must match 
that on the CD-RW/DVD-ROM drive. Region 
codes are listed in the optical disc section in 
Chapter 2, The Grand Tour. 
						

							Satellite P200/Satellite Pro P200 9-15Troubleshooting
DVD Super Multi drive with double layer disc recording 
support 
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
Cannot write correctly If you have trouble writing, make sure you are 
observing the following precautions:
■Use only media recommended by TOSHIBA.
■Do not use the mouse or keyboard during 
writing.
■Use only the software supplied with the 
computer for recording.
■Do not run or start other software during 
writing.
■Do not jar the computer during writing.
■Do not connect/ disconnect external devices 
or install/remove internal cards during writing.
If problems persist, contact your dealer.
Problem Procedure
You cannot access a 
disc in the driveMake sure the drives drawer is securely closed. 
Press gently until it clicks into place.
Open the drawer and make sure the disc is 
properly seated. It should lie flat with the label 
facing up.
A foreign object in the drawer could block laser 
light from reading the disc. Make sure there is no 
obstruction. Remove any foreign object.
Check whether the disc is dirty. If it is, wipe it with 
a clean cloth dipped in water or a neutral cleaner. 
See the Media care section in Chapter 4 for details 
on cleaning. 
						

							9-16               Satellite P200/Satellite Pro P200Troubleshooting
Problem Procedure
Some discs run 
correctly, but others do 
notThe software or hardware configuration may be 
causing a problem. Make sure the hardware 
configuration matches your softwares needs. 
Check the discs documentation.
Check the type of disc you are using. The drive 
supports:
DVD-ROM: DVD-ROM, DVD-Video, DVD-R, 
DVD-RW, DVD+R, DVD+RW, DVD-
RAM, DVD+R (Double Layer) , 
DVD-R (dual Layer) 
CD-ROM: CD-DA, CD-Text, Photo CD 
(single/multi-session), CD-ROM 
Mode 1, Mode 2, CD-ROM XA 
Mode 2 (Form1, Form2), Enhanced 
CD (CD-EXTRA), CD-G (Audio CD 
only)
Check the region code on the DVD. It must match 
that on the DVD Super Multi drive. 
Cannot write correctly If you have trouble writing, make sure you are 
observing the following precautions:
■Use only media recommended by TOSHIBA.
■Do not use the mouse or keyboard during 
writing.
■Use only the software supplied with the 
computer for recording.
■Do not run or start other software during 
writing.
■Do not jar the computer during writing.
■Do not connect/ disconnect external devices 
or install/remove internal cards during writing.
If problems persist, contact your dealer. 
						

							Satellite P200/Satellite Pro P200 9-17Troubleshooting
Disk drive
For information on disk care refer to Chapter 4, Operating Basics.
Real Time Clock
Fingerprint Sensor
Problem Procedure
Some programs run 
correctly, but others do 
notThe software or hardware configuration may be 
causing a problem. Make sure the hardware 
configuration matchs your softwares needs.
You cannot access the 
disk driveTry another disk. If you can access this disk, the 
original disk (not the disk drive) is problem.
If problems persist, contact your dealer.
ProblemProcedure
The following message 
is displayed on the 
LCD:
RTC battery is low or 
CMOS checksum is 
inconsistent. Press 
[F2] key to set Date/
Time. The RTC battery charge has become exhausted, 
you should set the date and time in within the 
BIOS setup screen through the following steps:
1. Press [F1] key. BIOS setup will boot up.
2. Press [F2] to set the date in [System Date].
3. Press [F2] to set the time in [System Time].
ProblemProcedure
Reading of the 
fingerprint was not 
successful.Please try again using the correct posture. Refer 
to Using the Fingerprint Sensor in Chapter 4, 
Operating Basics.
Try the recognition process again using another 
enrolled finger.
The fingerprint cannot 
be read due to injuries to 
the finger.Try the recognition process again using another 
enrolled finger.
If fingerprints from all the enrolled fingers cannot 
be read, please logon by using the keyboard to 
input the password for the time being.
If problems persist, contact your dealer. 
						

							9-18               Satellite P200/Satellite Pro P200Troubleshooting
Web Camera
TOSHIBA support
If you require any additional help using your computer or if you are having 
problems operating the computer, you may need to contact TOSHIBA for 
additional technical assistance.
Before you call
Some problems you experience may be related to software or the operating 
system, it is important to investigate other sources of assistance first. Before 
contacting TOSHIBA, try the following:
■Review troubleshooting sections in the documentation for software and 
peripheral devices.
■If a problem occurs when you are running software applications, consult 
the software documentation for troubleshooting suggestions. Call the 
software company’s technical support for assistance.
■Consult the dealer you purchased your computer and/or software from. 
They are your best sources for current information and support.
Where to write
If you are still unable to solve the problem and suspect that it is hardware 
related, write to TOSHIBA at the nearest location listed below: Fingerprint Power on 
Security or Single Sign 
On feature cannot be 
enabled.Please use TOSHIBA Password Utility to register 
the User Password if it was not registered.
Fingerprint Power on 
Security does not work1. Make sure you have enroll finger in windows 
account.
2. Set the User Password by using TOSHIBA 
Password Utility and restart the system.
3. Make sure place a checkmark in Replace the 
power-on and hard drive passwords with 
the fingerprint reader on the Protector Suite 
QL setting.
ProblemProcedure
ProblemProcedure
Cannot use the Web 
CameraRefer to Chapter 4, Using the Web Camera. 
						

							Satellite P200/Satellite Pro P200 9-19Troubleshooting
Outside of EuropeIn Europe
Australia
TOSHIBA (Australia) Pty, Ltd.
Information Systems Division
84-92 Talavera Road,
North Ryde, N.S.W. 2113
SydneyGermany & Austria
TOSHIBA Europe (I.E.) GmbH
Geschäftsbereich,
Deutschland-Österreich
Hammfelddamm8,
D-41460 Neuss, Germany
Canada
TOSHIBA of Canada Ltd.
191 McNabb Street,
Markham, Ontario
L3R8H2France
TOSHIBA Systèms France S.A.
7, Rue Ampère B.P. 131,
92804 Puteaux Cedex
China
TOSHIBA Personal Computer & 
Network (Shanghai) Co. Ltd.
43F Hongkong new world tower,
No. 300 Huai Hai Zhong Road
Shanghai, P.R. China 20002Netherlands
TOSHIBA Information Systems,
Benelux B.V.
Rivium Boulevard
41 2909 LK Capelle a/d Ijessel
Singapore
TOSHIBA Singapore Pte. Ltd.
438B Alexandra Road #06-01
Alexandra Technopark
Singapore 119968Spain
TOSHIBA Information Systems,
ESPAÑA
Parque Empresarial San Fernando
Edificio Europa, la Planta,
Escalera A 28830 Madrid
United States of America
TOSHIBA America Information
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92 718
USAUnited Kingdom
TOSHIBA Information Systems 
(U.K.) Ltd.
TOSHIBA Court
Weybridge Business Park
Addlestone Road KT15 2UL
Weybridge, Surrey
The Rest of Europe
TOSHIBA Europe (I.E.) GmbH
Hammfelddamm8,
D-41460 Neuss, Germany 
						

							9-20               Satellite P200/Satellite Pro P200Troubleshooting 
						

							User’s Manual10-1
Satellite P200/Satellite Pro P200
Chapter 10
Disclaimers
This chapter states the Disclaimer(s) information applicable to TOSHIBA 
computers. 
CPU
Central Processing Unit (“CPU”) Performance Disclaimer.
CPU performance in your computer product may vary from specifications 
under the following conditions:
■use of certain external peripheral products
■use of battery power instead of AC power
■use of certain multimedia, computer generated graphics or video 
applications
■use of standard telephone lines or low speed network connections
■use of complex modeling software, such as high end computer aided 
design applications
■use of several applications or functionalities simultaneously
■use of computer in areas with low air pressure (high altitude >1,000 
meters or >3,280 feet above sea level)
■use of computer at temperatures outside the range of 5 ºC to 30 ºC 
(41 ºF to 86 ºF) or >25 ºC (77 ºF) at high altitude (all temperature 
references are approximate and may vary depending on the specific 
computer model - please refer to your PC documentation or visit the 
Toshiba website at www.pcsupport.toshiba.com for details).
CPU performance may also vary from specifications due to design 
configuration.
Under some conditions, your computer product may automatically 
shutdown. This is a normal protective feature designed to reduce the risk 
of lost data or damage to the product when used outside recommended 
conditions. To avoid risk of lost data, always make back-up copies of data 
by periodically storing it on an external storage medium. For optimum 
performance, use your computer product only under recommended 
conditions. Read additional restrictions in your product documentation. 
Contact Toshiba technical service and support, refer to TOSHIBA support 
section in Chapter 9 Troubleshooting for more information. 
						

							10-2 Satellite P200/Satellite Pro P200Disclaimers
64-Bit Computing.
64-bit processors are designed to take advantage of 32 and 64 bit 
computing.
64-bit computing requires that the following hardware and software 
requirements are met:
■64-bit Operating System
■64-bit CPU, Chipset and BIOS (Basic Input/Output System)
■64-bit Device drivers
■64-bit applications
Certain device drivers and/or applications may not be compatible with a 64-
bit CPU and therefore may not function properly. A 32-bit version of the 
operating system is preinstalled on your computer unless explicitly stated
that the operating system is 64-bit.
Memory (Main System)
Part of the main system memory may be used by the graphics system for 
graphics performance and therefore reduce the amount of main system 
memory available for other computing activities. The amount of main system 
memory allocated to support graphics may vary depending on the graphics 
system, applications utilized, system memory size and other factors. For 
PCs configured with 4GB of system memory, the full system memory space 
for computing activities will be considerably less and will vary bay model 
and system configuration.
Battery Life
Battery life may vary considerably depending on product model, 
configuration, applications, power management settings and features 
utilized, as well as the natural performance variations produced by the 
design of individual components. Published battery life numbers are 
achieved on select models and configurations tested by Toshiba at the time 
of publication. Recharge time varies depending on usage. Battery may not 
charge while computer is consuming full power.
After going through many charge and discharge cycles, the battery will lose 
its ability to perform at maximum capacity and will need to be replaced. 
This is a normal phenomenon for all batteries. To purchase a new battery 
pack, see the accessories information that is shipped with your computer.